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Entitled Jerk Gets Dragged!

, , , | Right | December 11, 2020

I work in a hotel that is part of a larger chain.

With the current situation going on in the world, my hotel is very limited on what we can offer for breakfast. Our local health department will not allow us to do our famous hot breakfast until the number of new cases in my area decreases; this means that we can only offer grab-and-go items that can be eaten cold or heated in a microwave. We are also not allowed to open our dining room as there’s not enough space for social distancing. We’re supposed to discourage people from “hanging out.”

We have signs all over our dining area that state due to the current health crisis, we are not allowed to open the dining tables.

For breakfast, we offer a box of items that can be grabbed and taken to the guests’ rooms or eaten cold in the car. In the box is a bagel, two hardboiled eggs, a breakfast bar, cream cheese, and yogurt, as well as eating utensils.

This particular customer has already been a bit of a troublemaker. We are a three-star hotel and will go out of our way to help a guest, but this customer is never satisfied, no matter how far out of your way you go. When she first checked in, she cussed out my front desk staff because we don’t offer valet parking.

The customer and her husband each take a breakfast box, and upon pulling out the bagel, the customer comes to my desk.

Customer: “You need to get me a toaster for this bagel.”

Me: “I’m sorry, but we do not have any toasters available.”

Customer: “Then how am I supposed to eat my bagel?”

Me: “Ma’am, there are microwaves available in the guest rooms, or if you are heading out, I will be more than happy to heat it in the little microwave in my office.”

[Customer] doesn’t like either of those options and huffs back to the breakfast area where her husband is waiting. I figure they are leaving and that’s why he is waiting. I walk over a little bit later to clean and check to make sure there are enough boxes for all the guests when I see [Customer] and her husband sitting in the dining area. One could assume that they didn’t see the signs; however, they sat at one of the tables that had the sign on it.

Me: *Calmly* “I do apologize, but per CDC and local health department regulations, we are not allowed to have anyone in the dining area.”

Customer: “There is no sign anywhere.”

I point to the large-print sign on the table.

Me: “Ma’am, we have them posted on the entrance door, as well as on the tables right here.”

Customer: “Well, I’m not moving until I finish eating.”

Me: “I’m sorry, ma’am, but you will have to. If the health department sees you here, we can be shut down as a public health nuisance.”

Husband: “Let’s just take our things back to the room.”

Customer: “No, this little a**hole is lying. There are no rules that say we can’t eat here; he just doesn’t want anyone here.”

I step off and go to the back. I come back with a printout of the CDC and local health department regulations

Me: “Ma’am, these are the rules as outlined by the CDC and the health department. As you can see, it says right here—” *pointing to the page* “—that eating areas must be able to accommodate social distancing to open. As this is a small dining area that cannot accommodate social distancing, we are unable to open it.”

The customer goes ballistic, yelling and cussing.

I finally get tired of listening to it.

Me: “Ma’am, if you are going to continue to yell and use foul language, I’m afraid I will have to ask you to leave the property, without a refund.”

This is when the customer says the Magic Words.

Customer: “GET ME YOUR MANAGER!”

I get a little glee when I hear entitled and rude customers say this, as I am the assistant general manager here, and generally, at breakfast time I’m the only employee here.

I point to my name badge.

Me: “Ma’am, I am the manager, and I’m going to have to ask you the leave the hotel. Don’t worry about a receipt; it will be emailed to the email on your reservation.”

Husband: “I can’t believe we are getting kicked out of another place because of your attitude.”

The customer’s husband had to drag her out of the hotel.

Source: Reddit (Credit: TynanAmore, Original Story)

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You’ve Put Us Off Ever Being Helpful Again

, , , , , | Right | December 9, 2020

I am a disabled, overweight woman. I am into “wood art” and generally doing DIY at my home in Scotland. I am also a British Army Veteran. Due to a back injury I sustained in the military, I can’t walk more than a few meters, so I get around on a mobility scooter, complete with Armed Forces Veteran stickers on it, front and back. I’m proud to have served.

My local big-box DIY store famously wears orange. I go there fairly often, often enough that I know where many things are. I’m dressed in jeans, a floral print top, and slip-on shoes — no orange anywhere.

I am down the electrical supplies aisle, looking for just the right light switches and sockets for the remodel I am doing in my long hallway at home. I pick one up every now and then to match with the colour swatch I have brought with me to see how they look. Most of them I put directly back on the hook I picked them out from, and others go in the basket on the footplate of my scooter.

Also in the aisle is an old man. I’d say he’s probably in his eighties. He is looking at the shelves but seemingly rather confused.

Me: “Are you okay, sir?”

That’s mistake number one.

Old Man: “I’m looking for an adapter so I can plug in my electric toothbrush to charge.”

I know exactly what he needs, so I show him exactly where they are. Mistake number two. He smiles and gives me a grateful, “Thank you,” and off he goes happily with his adapter in hand to the tills. I feel good. I’ve helped someone out.

I go back to my own shopping, or at least I try to.

Young Man: “Excuse me!”

I turn to see a young man with a handful of different switches.

Young Man: “Which one of these should I use for an internal switch for an external light?”

I look, as I’m feeling chuffed with being able to help. Mistake number three. I point to one that has a light on it so you can see when the switch is on.

Me: “I’d probably use that one, so you know if the light is on or off if you can’t see the light itself.”

He smiles happily, dumps all the other switches on a shelf, and starts looking at other items on the shelves.

I go back to my own shopping, or at least I try to. Again.

Enter [Woman].

Woman: “Excuse me!”

Me: “Yes?”

Mistake four.

Woman: “Where do I find that stuff to put on walls to fix a hole?”

Me: “It’s down the other end of the store, somewhere near the painting supplies, somewhere near the tills.”

Woman: “Yes, but where, and which shelf?”

Me: “Not sure. Just take a look down there. A member of staff might be able to help better.”

Woman: “I need you to show me.”

Me: “Sorry, just look down there; I’m about to pay for my shopping.”

Woman: “But you need to show me! I don’t know the right stuff.”

Me: “Look down there; there’s a big banner by the right isle. There may be someone there who works here.”

Woman: “But you work here; it’s your job to help customers! Show me where it is and what I need!”

Me: *Getting annoyed now* “It’s not my job; I don’t work here. Am I wearing an orange apron? Ask someone wearing an orange apron. They will help you.”

I start trying to roll my scooter forwards towards the tills. The woman, faster than a speeding bullet, steps directly into my path, only an inch or two in front of me. These scooters are heavy and solid, and they won’t take damage from hitting an ankle. There is absolutely nothing I can do to stop quickly enough.

The woman shrieks.

Woman: “You hit my leg! You tried to run me down! Owwww…”

And the tears flow. Her shriek alerted a couple of staff members, who come running.

Woman: “She ran me down! I want the manager, I want the police, and I want an ambulance! I want her fired and arrested!”

Then, a mature-looking man in a suit, with a large orange badge with his name and the word “Manager” on it comes running up, also alerted by the shriek and the shouting. He asks what happened.

Woman: “Your assistant in the lazy cripple chair tried to kill me! I want her arrested, and fired, and I’ll sue the store for my injuries!”

Manager: “What assistant? This lady doesn’t work here.”

Woman: “She does, and she tried to run me down. My ankle is probably broken!”

She’s still standing, stomping around, shouting, and generally not behaving like someone with a broken ankle. Maybe a spoiled toddler, though.

Me: “She asked me where something was, I told her where to look, she got demanding and behaving like a spoiled child, and then she deliberately stepped in front of me when I went to leave. No way I could stop in time.”

Woman: “Liar! You do work here! I saw you helping two other people. Him!”

She points at the young man, who stopped to watch the commotion.

Me: “Yes, I helped, out of the goodness of my heart, because I’m a nice person. That doesn’t mean I work here.”

Young Man: “Yeah, she was nice enough to help me. I asked her because I saw her helping out an old bloke. I knew she didn’t work here.”

Manager: “Yeah, she doesn’t. Let’s go back to the office to talk about this. Then, we’ll see what needs doing.”

Woman: “And you’ll call the police and an ambulance, and fire her!”

I just shake my head.

So, off we go to the office. The woman remembers her “broken” ankle and starts putting on a deliberate limp. On the wrong leg. She moans all the way to the office about her broken ankle. In the office, the manager invites the woman to sit. I can barely get into the office as my scooter doesn’t have the turning circle to get further in.

Manager: “Let’s start with the CCTV and see what happened.”

He turns the CCTV monitor around so we can all see it. He presses some buttons and runs the video back to where I ride into the aisle. I’m seen looking at products. I’m seen talking to the old man. I’m seen taking him to a shelf and passing an adapter to him. I’m seen talking to the young man and pointing at a product in his hands.

I’m seen talking to the woman and pointing down the store. She is seen looking angry, with fists clenched, talking at me. I’m seen moving off. She is seen rushing past me and deliberately stepping in my path, where I obviously don’t have time to stop.

Manager: “Just so you know, I’m a retired police officer. Do you really want the police and an ambulance? Your ankle is clearly not broken and it’s clear what really happened. Do you really want to get charged for wasting police time? They do that these days, as the police are short of manpower, and they won’t thank you for calling them for what is clearly your own fault. They may even charge you with a hate crime, based on what I and my staff heard. Or will you just leave the store and not come back?”

Woman: “But…”

Manager: “Really?”

The woman wilted. She stood, and with no sign of a limp, she walked out meekly, escorted by a member of staff. I was thanked for my patience and handed a gift card, “For your trouble, and so you’re not put off using [Store].”

I paid for my wares — using the gift card, which covered the whole cost, with some credit remaining on the card for my next visit. I may not help anyone else next time, though.

Source: Reddit (Credit: Penster_Elle, Original Story)

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Lighter On Their Wallets

, , , , , , | Friendly | December 21, 2020

It is a week before Christmas and my mom is visiting from out of state. My roommate, my mom, and I decide to keep with tradition and go to one of the better Christmas light displays. We are really excited! Money is tight, but I happen to know that this show is the cheapest one in town. We load ourselves into the car and, singing merrily, head out to see the lights.

To our horror, when we get to the venue, the price is more than double what we expected! We are crushed; it’s more than any of us can afford.

At just that moment, a man leaving the venue, kid in his arms and another running along playfully in front of him, flags us down. He explains that he has an extra ticket; he bought the family pack but not everyone could go, and he asks if we would like it. My mom, surprised by his generosity, gratefully accepts the ticket. As the man walks away with his cute kids, my mom looks at the ticket in her hands. Paging through the paper ticket, we belatedly realize that the man has given us, not one, but three whole tickets! It’s enough for all of us to get into the light show!

We were never able to catch up to the man to thank him enough for his gift, but he brought such love and happiness to our little group. Thank you, kind sir, and I hope that whenever you are now, you know you were our Christmas Miracle!


This story is part of our Feel Good roundup for December 2020!

Read the next Feel Good roundup for December 2020 story!

Read the Feel Good roundup for December 2020!

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She’s Found A Sticky Solution

, , , , , , | Right | January 8, 2021

I am working late at night bringing carts in during the rain. I walk by an old Hispanic lady washing her car using the rainwater. She beckons me closer.

Customer: “I’m using ‘Penis Oil’ on my car, with a newspaper as a rag! Takes the dirt right off!”

Me: “Um… what did you say you use, again?”

Customer: “Penis Oil! Penis Oil!”

She reached into her trunk and held up a bottle. The label read, “Pine-Sol.”

She was using a tile floor cleaner on her car. Pretty sure that takes the paint off, too!

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The Bride Was Always Inside

, , , , | Right | December 15, 2020

We sell bridal gowns. I am in charge of a very pretty young lady and her tearful mother. The young woman is getting married to her fiancé of ten years. As I am fitting her dress, a conversation overlaps our own. An elderly lady has intervened herself into our area with her obviously spoiled child.

Elderly Woman: “I can’t believe this.”

She rushes toward me.

Elderly Woman: “Excuse me, miss, but can I talk to you?”

I am oblivious to the young girl’s sudden paled expression.

Me: “Of course, ma’am! I’ll be right back, [Young Woman].”

I follow the elderly lady only a few paces away, and she gives me a stern look that throws me off guard.

Elderly Lady: “Do you know who that is?!”

She gestures openly to the young lady I am fitting, who seems uncomfortable.

Me: “Ah, that’s [Young Woman], my client!”

Elderly Lady: *Scoffs with disgust* “His real name is [Male Name] and he’s a t****y! He’s trying to be a woman!”

Me: “…”

Elderly Lady’s Daughter: “I went to school with him when he was ‘still a boy.'”

They both look at my client with obvious distaste.

Elderly Lady: “It’s disgusting that you are serving such an abomination. You’ll go to Hell!”

The young girl has obviously started crying, wringing herself from her mum’s arms and trying to walk toward the private dressing areas.

Elderly Lady: “I demand you refund them at once and ban them from your store! Or you will lose my daughter as your client!”

The mother of the young girl looks terrified and is fuming with anger, and before she can say what she is about to, I hold up my hand and take a calm step toward the elderly woman.

Me: “Ma’am, I will not be banning this beautiful young lady for being who she wants to be.”

Elderly Lady: “I demand to speak to someone with higher authority, not some disgusting sinner like you.”

Me: *Smiles* “As it turns out, I am the general manager of this particular store. And I’m going to have to ask you to leave before I call security on you for disruption and verbal assault.”

Elderly Lady: “I want my money back!”

After a brief swap of words, the lady stormed out of the building. The disrespect shocked me.

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