Provided An Example For Her Son Regardless

, , , , | Right | February 17, 2020

(I am sixteen and a lesbian. I am ringing up a couple with their son.)

Mother: “You’re a very nice and polite and beautiful young lady! You’ll have no trouble finding a husband.”

Me: “Well, I’m actually a lesbian, but thank you. I’m sure I’ll find a wife.”

(All of a sudden, the mother frowns, and then grabs her groceries off the belt.)

Mother: “I’m not letting some homosexual touch my groceries! What kind of example will this set for my child?!”

(I am too shocked to respond. That’s when a voice from below speaks up.)

Son: “Mommy, didn’t you say that love is the most important thing? So does it matter is she loves boys or if she loves girls, as long as she loves them?”

(The mother’s face turned beet red from embarrassment. I was so proud of this kid and to this day I still am.)

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Just For Her… No Charge

, , , | Right | February 17, 2020

(I work at a large retail chain in Belgium; the company is a big player in the European market. While working there I am responsible for attending customer needs in the Television, Audio, GPS, etc. department. Wireless home audio speakers are just becoming a thing; one particular brand is pretty aggressive in their marketing and thus our store is decked out in their branding everywhere. A female customer, her husband, and their kids approach me. She enquires about our assortment of audio speakers; I take her through the entire lineup from low-end to medium-range.)

Customer: “These tiny speakers—” *Bluetooth portable speakers* “—aren’t powerful enough. We need something with some oomph.”

Me: “Naturally, we’ve got a wide assortment of more powerful speakers, as well.”

(I continue to show her the entire lineup, all the while explaining the differences between each one.)

Customer: “But all of these have wires; we don’t like wires. It’s such a fuss every time and they look ugly in our home. We have a clean, modernistic home, so everything needs to be clean.”

Me: “Okay, wonderful. We do have some higher-end speakers over here that are wireless. No need to connect it to a stereo or use any cables to play your music.”

(I take her over to the special booth that the brand has set up displaying the four different speakers they have. I continue to give them information and flip out my iPod to give them a quick demonstration of their audio quality. The husband and kids are impressed; they’re staggered at the level of quality.)

Customer: “Well, I guess it does sound nice. I do prefer the sound on that one over there.”

(She points at a different brand speaker that does not offer wireless audio.)

Me: “Ah, yes, that’s a really good speaker. But unfortunately, it does not offer wireless connectivity. You will still need to use a cable as I mentioned before.”

Customer: “No, no, no! We don’t want cables! Aren’t you listening?! We have a modernistic house! No cables!

Me: “Why, yes, ma’am, I completely understand. You don’t want cables, which is why I’m showing you these speakers. They’re a new brand and they offer really good audio quality for a fair price. As you can see, the design is very modernistic, as well; I’m sure they would fit right in at your home.”

(She starts eyeballing them and I notice they need some time to talk it over amongst themselves.)

Me: “I’ll let you to it; take your time and talk it over. If you have any further questions, I’ll be around here.” 

(I go over to some other customers who are looking at smaller, portable Bluetooth speakers. After I finish helping them pick a speaker, the woman comes storming at me.)

Customer: “Sir! Sir! Sir!”

Me: “Yes, ma’am? Were you able to make a decision?”

Customer: “No, I have another question. Can you come take a look at this?”

(We walk back to the speaker stand and she picks up the speaker — nearly tearing it out of its safety shell — to show me the back.)

Customer: “Do you see this?! It’s unbelievable! I keep asking you for a wireless speaker and you show me this thing that does not suit my needs!”

(It leaves me perplexed; she isn’t the friendliest of customers but now I see that she is really raging at me.)

Me: “Ma’am…” 

Customer: “DO YOU SEE THIS?! CLEARLY THAT’S A CABLE! I TOLD YOU, I DON’T WANT ANY CABLES!”

Me: “My apologies ma’am, but that’s the power cable.”

Customer: “SO?! Why would the power need a cable?!”

Me: “Are you aware that sending electricity wirelessly through the air would be extremely dangerous?”

Customer: “Huh?! Why would that be?! A WIRELESS SPEAKER SHOULD HAVE NO WIRES!”

Me: “But the speaker does need a cable to receive its power, ma’am. Even with a big battery, a cable will be needed to charge the battery.”

Customer: “I DON’T CARE ABOUT THAT! I JUST WANT A SPEAKER WITH NO CABLES!”

Me: “I’m sorry, ma’am, but that kind of technology does not exist. The very nature of electricity being sent through the airwaves is technically impossible to do in a safe manner. It’s like a thunderbolt being shot from the sky.”

(She turned around and ushered her family to walk away with her. I stood there completely staggered but turned around and continued my work elsewhere. Sometime later, I spotted her at the register purchasing the speaker.)

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Sales On Vulcan: Infinite Savings In Infinite Combinations

, , , , , | Right | February 17, 2020

(I work for a company that primarily sells its products online. We just had a 20% off sale that ran for a few days. It has been over for a week when I get this call.)

Me: “Hi, how can I help you?”

Customer: “You guys never run any sales! Why don’t you run any sales?”

Me: “Well, we just finished up a 20% off sale last week and run sales all the time. Did you miss our emails and advertising about that sale?”

Customer: “No, I saw them, but 20% is nothing!”

(I take a moment to see what she normally orders and it looks like she would have saved about $25.00 on her regular order. I, of course, let her know this and let her know about upcoming sales.)

Customer: “Wait… You’re saying I could have saved $25.00? Why didn’t you tell me that when you sent the email for the sale?”

Me: “We did, in fact. The email said it was a 20% off sale.”

Customer: “But how am I supposed to figure out how much that is?”

Me: “Well, an easy way would have been to estimate your normal order at $100. 20% of that would be $20, so you know that you would have saved more than $20 on the purchase. In this case, it would have been about $25.”

Customer: “You should just put exactly how much I am going to save in the email!”

Me: “We could, but as every order is different, the amount saved will also be different.”

Customer: “Well, how am I supposed to figure that out? I don’t have a computer to figure that out!”

Me: “Do you have a calculator?”

Customer: “I don’t have that, either!”

(That’s when she hung up in anger, and when I got up to make some coffee and shake my head.)

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She Has No Money But All The Time In The World

, , , , | Right | February 17, 2020

(I call in at a small, family-run supermarket on the way home from work. It’s a tiny shop with only one till. I am in a long queue; there is a woman being very slow to pay. The girl in front of me, about thirty, is tutting at how long the woman in front of us is taking. She finally reaches the register.)

Customer: “Hello. I need to do this in two separate transactions.” *puts two bottles of drinks down*

Cashier: “Oh, that’s fine.” *scans through the first two items* “£2, please.”

(The girl then spends a good two minutes looking through her handbag for her purse. The queue is growing and hits the back of the shop.)

Customer: *finally hands over £2* “I will need a receipt and a bag.” 

(The girl then gives her second lot of items: a sandwich and cake. She takes the same amount of time to find her debit card as before. She taps her debit card.)

Cashier: “Sorry, your card has been declined.”

Customer: “Yeah, I know; I’ve got no money in that account.”

(I sighed. The cashier looked pained. By this time, three people had abandoned their shopping and left the queue. She finally found a working debit card and paid. I quickly paid and ran to my car. The girl was sat in her car, blocking two cars in, happily eating her sandwich and drinking the drink she purchased in the separate transaction.)

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The Beer Audacity Of The Man

, , , | Right | February 17, 2020

Me: “Thanks for calling [Restaurant] in [Town]. What can I do for you this evening?”

Caller: “Uh, yeah, do you guys deliver?”

Me: “Yes, sir, we deliver within a five-mile radius.”

Caller: “I think I’m within that. Can you check?” *gives address*

Me: *looking it up* “Yes, we can deliver there! Can I just get some additional information from you first?”

(The customer gives me their name, phone number, and confirms their address.)

Customer: *places order*

Me: “Is there anything else I can get for you tonight?”

Customer: “Uh… um… Do you guys sell beer?”

Me: “We have the proper license to serve beer and wine, but not to sell. You would need to stay in the restaurant to drink it.”

Customer: “Can I get a couple of [beers] delivered with my food?”

Me: “I’m sorry, we can’t deliver alcohol. Not only would we risk having our license revoked, but we could also get a hefty fine, not to mention that our delivery driver is under the legal age and could get in a lot of trouble for having alcohol in his car.”

Customer: “What if I paid extra?” *suggestively* “Something for you, and something for the driver?”

Me: “I’m sorry, sir. It doesn’t work like that. If you would like, we could change your order to a pickup, and you could come and get it and have a drink at the bar?”

Customer: *clearly agitated* “Well, I guess I’ll have to come and get it, then!” *continues grumbling*

Me: *trying to remain cheerful* “All righty, sir. Your total for the food is [amount]. It should be ready in about twenty to thirty minutes.”

Customer: “Whatever.” *click*

(A while later, the customer comes in. His food is ready, and I begin to bring it to him at the register.)

Me: “If you’d just like to double-check these, make sure everything is correct.”

Customer: “Where’s my beer?”

Me: “We can definitely add a beer to the order. I’ll go place these—” *gestures to the food* “—back on the oven to keep them warm.”

Customer: “No, I don’t want to pay for it! I’ve already made the trip! I demand to be compensated for my troubles!”

Me: “I’m sorry, sir, I can’t give out free beer. You would need to pay for it.”

Customer: *yelling* “No! I demand it come out of your pocket!”

Me: *losing my patience* “Sir, I have tried to be nice. But to be honest, I don’t feel comfortable serving you anything now. I suggest you pay for your food and leave. If you are that hard up for beer, there is a large bottle shop about three-quarters of a mile down the road. You can’t miss it. They probably have better prices, anyway.”

(By now, I realize my boss has noticed the commotion and has stepped out into the doorway of the kitchen, silently watching. He is a very large, intimidating man.)

Customer: *now red-faced with a bulging vein going down his forehead* “I DEMAND TO SPEAK TO YOUR MANAGER! THIS IS RIDICULOUS!”

(My boss leisurely moves towards the counter, stopping just behind me.)

Boss: *placing his hand on my shoulder* “Hi, I’m [Boss]. What seems to be the problem?”

Customer: “She–” *points to me* “–promised me free beer if I came to pick up my order! But now she’s refusing me service! What kind of f****** establishment hires such dishonest, rude sluts? I want my food — AND MY BEER — FOR FREE!

Boss: *calmly* “Sir, [My Name] has been working here for years, and I believe she knows the rules by now; she’s one of my best employees. Now, from what I have seen, you have been harassing my staff and disrupting my other customers. You have been attempting to bully my worker into committing an illegal act, risking her job, my restaurant, and the safety of others. If you do not want to pay for your food, fine. We will donate it to the local fire station. But I suggest you leave these premises and do not return.”

(The customer sputters for a moment, and then quickly turns on his heel and storms out the door. Now, it’s worth noting that my boss is not a very fuzzy person. However:)

Boss: *under his breath* “What an a**hole.” *to me* “[My Name], I believe you handled that very well. Good job. Take a few minutes to pull yourself together. When you leave for the night, ask [Coworker that is trained in martial arts] to walk you to your car.”

(Now that the situation was over and the adrenaline was no longer pumping, I began to deflate, and I was thankful for the break and the knowledge that my boss has my back. I never heard anything more from the angry customer, and he never called again.)

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