Hats Off To Her Outfit Demand

, , , , | Right | September 19, 2019

(I am sixteen and working a summer job as a hostess at a local high-end restaurant. It’s a busy evening and I’m helping one of the waitresses carry food out to a table. My arms are full and one of the plates has a ramekin of sauce on the edge. As I’m walking through the restaurant, the sauce slips off the edge of the plate and lands on the floor. I’m not immediately concerned since it is at least five feet away from the nearest table. I deliver the food and walk back to clean up the sauce when a lady in her 30s sitting with her son and about eight of her friends begins to scream at me.)


(A very small amount of the sauce splattered onto her shirt when it fell, even though it was a good distance away.)

Me: “Oh, I’m so sorry, ma’am! It was an accide–”

(She rips open her purse.)

Customer: “Is there any in my purse?! It’s all over the chair and table! I’m never going to be able to get this out of my shirt!”

(I’m apologizing profusely and offer to help her clean up, but she storms off to the bathroom and comes back a couple of minutes later.)

Customer: “I was right! My shirt is ruined! Thanks a lot!”

(She then storms out of the restaurant, leaving her son and her friends alone, only to come back fifteen minutes later in an entirely new outfit, right down to her hat. I have to go on break to calm down because I am very upset and crying at this point. Later…)

Manager: “Hey, [My Name]! Come here!”

Me: “What’s up?”

Manager: “That lady who came in here earlier and yelled at you for getting sauce on her demanded that the restaurant buy her an entire new outfit.”

Me: “Really?”

Manager: “Yeah. I talked to her and she said that all she wanted was an apology.”

Me: “The first thing I said was, ‘I’m sorry.’”

Manager: “Oh. Well, all right, then.”

(I haven’t seen the woman, her son, or any of her friends since.)

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Half Off For 90% Is A Sweet Deal

, , , , | Right | September 19, 2019

Me: “Hey, is there something I can do for you?”

Customer: “Well, I’m not sure yet. I like the looks of this chocolate here, but I’m not sure I’d like it.”

(As it so happens, we are allowed to give samples of most of our products. I cut her a small piece, probably not even a tenth of the item, and hand it to her.)

Customer: “Oh, that’s really good. Thank you! I’ll take one.”

Me: “Great! Is this one okay?” *points to the one she sampled*

Customer: *instantly offended* “Excuse me?! No, that’s not happening. If you gave me half off, maybe, but there’s no way I’m paying full price for that one now!”

Me: *sighing internally* “No problem, let me just box up a different one for you.”

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Mixed Feelings On Mixed Marriages

, , , , , | Right | September 19, 2019

(I work at the till at a charity shop in England. It is the day of Harry and Meghan’s wedding, and as I’m ringing up this lady, the news talks about the wedding. The lady shakes her hands and sighs before looking up at me.)

Customer: *giving me a horrified look* “You know, it’s the first mixed marriage in the royal family!”

(My mind stops. Mixed? What does she mean? I’m caught so off-guard that my first thought is “mixed because it’s a man and a woman?” My next thought is “mixed because they’re from different countries?” and, I know it’s wrong, but nothing else seems to make any sense, so I go with that.)

Me: “Oh, well… I guess… Back in the day, it would have been… good for the countries’ alliance?”

Customer: *shaking her head again* “No! It’s awful!”

Me: *still dumbfounded* “That’s [price]. Would you like a bag?”

(The lady paid, grabbed her stuff, and stormed out, still grumbling. It took me a full ten minutes to release exactly what she was talking about.)

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No One In This Restaurant Is Being Server’d

, , , | Right | September 19, 2019

(My company sells and supports restaurant computer systems — hardware, software, and maintenance. I’m on the software-support side programming, taking client calls, and remoting in to fix things. We have everything from fast food to fine dining. The level of experience is random with every caller. We have a site where the system server is around ten years old and it starts crashing daily. This means the rest of the system goes down for about fifteen minutes. Everyone hates when the restaurant has to use pen, paper, and calculators. This keeps happening for about two weeks but the owner wants the server repaired, so he won’t have to pay the thousands of dollars to replace it. The owner calls about fifty minutes before they open.)

Me: “Good morning, tech support.”

Owner: “Hi, this [Owner of Restaurant]. I need someone to log in and reload all the software and stuff that runs our computers.”

Me: “Wait, what happened to [the main products that we sold you that has to be loaded in our office before the system leaves our office]?!” 

Owner: “We got a new machine.”

(Dumbfounded, I hit mute to talk to the team.)

Me: “Did we send [site] a new server?!”  

Team: “No.” *team’s interest is peaked*

Me: *unmute* “Where… did… it come from?”

Owner: “Oh, picked it up! I just need someone from your company to do that thing where they take over the computer and make [Vital Program] work. I just switched out the old with the new one; it’s all hooked up and ready to be worked on.”

Me: “But where did it come from?!

Owner: “I picked up from [Membership Warehouse Store]. It was $2000 cheaper than the one [My Company] tried to sell me.”

Me: *double dumbstruck, putting the pieces together* “Hold on a minute, okay?” *relays details to the team because I’m not fully believing it*

Team: *wide-eyed* “PUT. IT. BACK!”

Me: *back on the line* “[Owner]… this won’t work. You have to put it back. Put the old server back. All the things you want done to that PC you bought are impossible. We have to have a system server built with special specs, transfer data from the old server, and program it before they are installed in restaurants. There isn’t time to explain. Just put back and call back. We have forty minutes to fix this.”

Owner: “But, but… that one is broken!”

Me: “[Warehouse Store] does not sell plug and play servers. That’s just a personal computer. Put the server back or your site is running on pen and paper all day, not just part of it.”

(Later that day, they were finally convinced to buy a new server from our company. But what a go-getter, albeit a very misguided go-getter!)

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That’s Why They Call It A Day Job

, , , , | Right | September 19, 2019

(I work part-time as a cashier at a major grocery store. I am also completing my second university degree. A rather posh-looking, middle-aged woman approaches my register and unloads her basket.)

Customer: “Is this what you do all day?”

Me: “Sorry?”

Customer: *gesturing to my register* “Is this what you do all day? You stand here scanning things. Is this what you plan to spend your whole life doing?”

Me: “No, I do… other things.”

Customer: “Well, I should say so. Hmph!”

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