Refunder Blunder, Part 35

, , , | | Right | May 23, 2018

(I’m a cash lead, which is basically the supervisor of all cashiers. A cashier calls me over.)

Me: “What’s up?”

Cashier: “She wants to return all these items, but she doesn’t have any of the items with her. We can’t do that, can we?”

(It’s a long receipt, with dozens of panties and expensive bras, and dozens of other items, totaling over $100.)

Me: *dumbfounded* “No… She needs them here to return them.”

Cashier: “Can you tell her that?”

Me: *looks to customer* “Ma’am, we can’t do a return without the items; we need to have them here.”

Customer: *talking to me as if I’M the idiot* “Well, they’ve done it for me before!”

Me: “No, ma’am, that’s not possible. If you want to return them, we need our items back.”

Customer: “I don’t want to bring them; I just want my money back.”

Me: “I’m sorry, but we’re not going to do that for you.”

Customer: “FINE!” *leaves, very annoyed*

Related:
Refunder Blunder, Part 34
Refunder Blunder, Part 33
Refunder Blunder, Part 32

Elizerbeth

, , , , | | Right | May 23, 2018

Customer: “That’s spelled wrong.”

Me: “Excuse me?”

Customer: *pointing at my name tag* “’Elizabeth’ is spelled wrong. There is no A in ‘Elizabeth.’”

Me: “Then it would just be ‘Eliz-beth.'”

Customer: “You don’t pronounce it that way! That’s just how it’s spelled!”

Me: “Well, it’s my name, so I assure you I know how it is spelled.”

Customer: “Well, maybe you should check your birth certificate again.”

Would Rather Not Go In His Hat

, , , | | Right | May 23, 2018

(I work in a staffing office. It’s a very professional setting, and I’m currently getting a younger guy checked in to interview for an employment position. The door flies open and an older gentleman in a cowboy hat bursts in.)

Cowboy Hat: “YOUGOTTAS***TERBACKTHERE?!”

Me: *taken aback* “Excuse me?”

Cowboy Hat: “YOU-GOT-A-S***TER-BACK-THERE?!”

Me: *pauses to process what he said* “You’re looking for a bathroom?”

(I give him directions to our restroom. The younger guy interviewing with me speaks up.)

Younger Guy: “I’m so sorry… That’s my dad.”

Cosplay Is Here To Stay

, , , , | | Right | May 22, 2018

(Every Saturday, I work as a professional cosplayer at an anime store inside the largest mall in town. I work with five other girls, and our job is to stand in the windows and wave to people while wearing elaborate costumes. One day at the end of my shift, a woman passes by my window and glares at me. A few minutes later, I see her enter the store and ask for my manager.)

Woman: “What are they doing in the windows?”

Manager: “Every Saturday is cosplay day; our models wear their best costumes and pose in the windows.”

Woman: *going red in the face* “They are ruining the view in the mall!”

Manager: “Excuse me?”

Woman: “These harlots are ruining my view! I will never shop here again. I hope you go out of business and burn in hell!”

Manager: *pause* “Have a great day, miss!”

(Needless to say, the woman had to be escorted out. To this day, I still wonder what “the view in the mall” is.)

This Behavior Is Foreign To Me

, , , , | | Right | May 22, 2018

(We have a notoriously nasty client who calls about once or twice a week, known as “Mr. F****** Foreigners Guy.” He basically calls to yell and scream at the person he gets through to, stating that he will not talk to f****** foreigners who take Norwegian people’s jobs and ruin Norway. The kicker is, however, that almost every single person he has talked to at our call center is a native Norwegian with a very common Norwegian name. We also know what his problem is, and what is causing it, but none of us have been able to get through to him as he just yells and screams. This day, I am training a new hire. He is originally from Iraq, and he has a very foreign-sounding name. However, he grew up in Sweden and he speaks Swedish. Note that Swedish and Norwegian are similar languages, and we understand each other well, but it is still VERY clear that it is not the same language. I’m listening to the new hire’s calls when we get Mr. F****** Foreigners Guy on the phone.)

New Hire: *in Swedish* “Welcome to [Company]! My name is [New Hire]. How can I help you?”

F****** Foreigners Guy: “OH. MY. GOD. I can’t f****** believe this!”

(I immediately recognize his voice and get ready to terminate the call. However:)

F****** Foreigners Guy:Finally, a true Norwegian person! With a real Norwegian name and all! You have no idea how many times I had to talk to all these f****** foreigners just to get to you!”

New Hire: *confused out of this world, still speaking Swedish* “Uh… I’m sorry to hear that, sir. What can I help you with?

(And just like that, Mr. F****** Foreigners Guy was the nicest person ever, and got his problem fixed by our new hire. We never heard from him after that, and to this day we still have no idea how a self proclaimed “Norwegian Nationalist” could not tell the difference between Norwegian and Swedish!)

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