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Queue The Tantrum

, , , , | Right | April 23, 2026

I am working tech support over live chat. It was the busiest time during peak COVID, so wait times were pretty much almost an hour.

I get to a guy who has been waiting forty minutes but has been sending message after message complaining about the wait time on the live chat.

Me: “Thank you for waiting. How may I assist you today?”

Customer: “No, since I waited forty minutes, I will make you wait forty minutes now.”

Me: “You’re free to do so, but I will leave to help someone else who has been waiting if you aren’t going to respond.”

After the standard five-minute wait time, I state:

Me: “As I have not heard back from you in the last five minutes, I will assume you have left this chat, so I will close it in the next minute.”

I guess he didn’t expect me to call his bluff, as he decided to talk, but never told me anything at all that would confirm what it was he was messaging about, instead just moaning about the wait time. My responses to him were just variations of: “Yes, you mentioned we suck, but what’s your actual problem?”, so he just left of his own accord.

That Review Takes The Cake

, , , , | Right | April 15, 2026

I work for a popular independent bakery. A customer comes in demanding a seasonal item that’s on sale. After I explain that the item is out of season and not currently being sold:

Customer: “But the internet said you had some in stock and on sale!”

Me: “We don’t have a website.”

Customer: “Yes, you do!” *Shows me.*

Me: “That’s a Google Map listing that we have no control over. Also, that photo of the sale was taken by a customer a year ago; you can see when it was taken. It’s not an official marketing release from the store.”

Customer: “But the internet said so!”

Me: “Well… believing everything you read on the internet is certainly a choice!”

Customer: “I’m going to write a bad review on Google because of this.”

Me: “So your solution to the misinformation problem it to leave a bad review about us on the platform that supplies the misinformation?”

The customer didn’t respond; she just took a photo of the bakery display and stormed out. The one-star review was up within hours, but their wording was incomprehensible, and all it showed was a surprisingly well-taken photo showing all of our delicious-looking pastries. Considering we have over two thousand positive reviews, we decided to leave that review up and thank the customer for the great picture!

Oh! The Stories You’ll Hear!

, , , , | Right | April 14, 2026

I do writing commissions as a side job. The following is taken from a chat log after someone pings me for a commission slot:

Client: “Hey, so you do stories, right? How much do you charge?”

Me: “As my TOS states, the usual rate is [price] for every thousand words, though if you’re after something shorter, like a poem, we can negotiate a reduced price. I don’t charge extra if I go a bit over the agreed-on word limit.”

Client: “No, I’m after a story. Take a look.”

I get sent a document containing a multi-paragraph outline.

Me: “I see. Wow, this is quite an in-depth premise.”

Client: “Yeah, it’s something very personal and dear to me. I’ve been trying and trying to find someone to do it. Not many people want adult stuff like this.”

Me: “Well, I’m honored you deem me up to the task. And no worries that it’s adult-oriented, I’ve been asked to do way weirder stuff. What kind of budget or word total did you have in mind?”

Client: “What you just said. [Price] for a thousand words.”

I can see we’re going to have a problem. The story outline by itself totals around 1,265 words, features a cast of ten different characters, and ten very long, detailed scenes, each of which involves the entire cast. The last scene also involves a time skip, showing what the cast is getting up to several decades later in life, along with several paragraphs detailing what happened to each of them in the intervening years.

Me: “Um, I do apologize, but that’s really not going to be enough for this sort of epic yarn. You’re going to want a lot more for this.”

Client: “What do you mean? You said [Price] for a thousand words!”

Me: “Let me show you something.”

I sent over one of my sample stories.

Me: “That’s what just over a thousand words look like.”

Client: “What? That’s nothing! That’s all I get for [price]?!”

Me: “I mean, I COULD technically squeeze your story down to a thousand words, but it would involve reducing the scenes to about two to three sentences each, eliminating all the dialogue, and giving each character maybe five or so words for their descriptions. That MIGHT leave me just enough to quickly summarize this time skip you have at the end. If you can give me a second, I might be able to come up with an alternative.”

Client: “This is insane! I don’t have a lot of money! I thought you could do this! It’s extremely dear to my heart, so it has to be done right!

Me: “And I assure you I can do it right, but this is a very long, detailed premise. I mean, you’re basically asking me to write a novel. I’d estimate it’d need about 85,000 words to properly capture everything mentioned. I accept that it’ll get pretty pricey, so here’s what I recommend: I’ll do a breakdown of how many words I think each scene will require and what that will cost. Instead of paying for the whole thing at once, you can pay for each scene as you’re able to. It’ll take longer, but it’ll be far more affordable.”

Client: “I said I don’t have a lot of money! Fine, send me the breakdown.”

I do so and hear nothing more for an hour or so.

Client: “So the first scene would only be [basically a slight increase from my base rate]?”

Me: “Yep. If I can dedicate around two thousand or so words to that one part alone, I can really do something beautiful with it. And again, I don’t charge extra if I end up going a bit over.”

Client: “Okay, let me see if I can afford that.”

The chat log goes silent for the rest of the day. The next morning, I woke up to the following:

Client: “So I’ve thought it over and, frankly, I’m disappointed. This is an incredibly important and personal story to me, and you’re not only trying to bleed me of every penny my parents give me but also make me wait forever to see it done! I thought you’d be different from the other people who’ve laughed and turned me down, but no, you’re even worse! Thanks for wasting my f****** time, dip-s***!”

Me: “Then I’m sorry we couldn’t reach an agreement on this. If I may ask one thing: that bit about your parents giving you money… and also the fact that this very personal story of yours can basically be summarized as a guy, who I notice shares your screen name, living with a group of high school girls… how old are you?”

The chat program quickly notifies me that the not-to-be commissioner has blocked me. 

Kind of a pity, really. The story wasn’t all that bad, despite what my summary of it might imply. Each girl got a full backstory and character arc, and the male character had some interesting flaws that played into his development. Would’ve been a cool project to work on, but I do expect to get paid appropriately for such work!

Good Manners Should Be Parcel For The Course

, , , , , | Working | March 17, 2026

I ordered some cases for my wife’s and my tablet before we were heading out of the country, so the toddler wouldn’t break them, as she already tore my wife’s old case because she had trouble holding it. We would have no cell service or Internet for most of the time. Well, sales and rush shipping aside, they didn’t arrive before we left.

We arrived back home fine and finally got Internet, and a stream of emails hit my phone. The order still had not arrived, and the last email said to head to customer service Online chat. I’m ready with facts for battle since it wasn’t an automatic refund.

Me: “Okay, so I ordered the cases, which didn’t arrive on Saturday, the last day in the initial order period. An email shows a delay on Monday. Another email says ‘In transit’ on Tuesday. A third email says the package was lost or is undeliverable. A fourth email said to contact customer support. So, how to get the order processed or refunded?”

Agent: “I’m sorry for the errors in shipping and the delays. It looks like the order was lost by the carrier.”

Me: “Okay, will a replacement be sent?”

Agent: “We cannot send a direct replacement. You can be refunded. I am processing that now.”

Me: “Okay, so does that mean I need to order it again?”

Agent: “Yes, and they are on a flash sale matching your previous purchase price, free expedited shipping.”

Me: “Okay.”

I was annoyed, but was busy arranging nightmare transportation home for my wife’s family as well. My phone dings again.

Agent: “On a personal note, I just started my shift, and you have been the politest customer of the day so far, thank you.”

Message: “Agent has ended the chat.”

I was annoyed to start with, and often people tell me my bluntness just the facts style is rude, so I was not expecting that message. Was the agent’s day a non-stop every customer a NAR story?

No Fortitude For Longitude, Part 31

, | Right | March 8, 2026

I’m working customer service for a large online shop on a Sunday morning when a customer calls, already sounding pretty darn furious. Please note that we are an international company, so we get calls from all over the world, usually when the caller can’t resolve their query on the website.

Customer: “My order isn’t shipping! It says, ‘processing Monday AM’!”

Me: “Right, ma’am. The warehouse reopens tomorrow morning. Today is Sunday.”

Customer: “It’s MONDAY. My email says Monday!”

Me: “The email is referring to Monday at the warehouse, in the United States.”

Customer: “It’s already Monday here!”

Me: “The warehouse is in Ohio, where it is still Sunday. Where are you calling from?”

Customer: “Singapore.”

Me: “Ma’am, the warehouse follows its own time zone, where it is still Sunday.”

Customer: “Well, it’s already Monday in Asia! Your site should take that into account when sending updates to the customer!”

Me: “I will pass that suggestion along, ma’am.”

Customer: “Well, since you’re already working, can’t you go and process my order already?”

Me: “You’re actually calling a call center in the Philippines right now, ma’am, as it’s currently late Sunday night in the US.”

Customer: “So I’m in Asia, calling Asia, about my package in the USA?”

Me: “Yes, ma’am.”

Customer: “Ugh! Useless!” *Hangs up.*

Related:
No Fortitude For Longitude, Part 30
No Fortitude For Longitude, Part 29
No Fortitude For Longitude, Part 28

No Fortitude For Longitude, Part 27
No Fortitude For Longitude, Part 26