Not Compatible With Customer Service

, , , , , , | Working | January 21, 2018

(It’s been a while since I’ve had to buy ink for my printer, so I write down my printer’s information and go to the store. I find an ink cartridge box that claims to be compatible with my make and model. When I get home, I find that it’s not compatible at all, even though I double-checked the information on the box against my printer. So, I go back to the store.)

Me: “Hello, I’m afraid I need to make an exchange.”

Employee: “This ink has been opened. What’s wrong with it?”

Me: “Unfortunately, it’s not compatible with my printer, despite what it says on the box.”

Employee: “You should really make sure it’s compatible before you open it.”

Me: “How? The box says it is, but the cartridge itself isn’t.”

Employee: “Maybe you should try actually reading the box instead of saying you did.”

Me: *sighs* “Look, I just want to exchange it for a cartridge that is compatible. Call a manager if you need to.”

Employee: “Or you can own up to your mistakes and just pay for a new one. I’m not returning this.”

Me: “I can also stand here and make a huge fuss until a manager comes over, anyway. Your choice.”

(The employee huffs and stalks off. A manager comes to the register. I explain it to him, I point out the make and model that says it is compatible with, and that I have a receipt, and that I would just like an ink cartridge that is compatible.)

Manager: “Oh, boy, one of these. Yeah, it seems a whole batch of these got the wrong compatibility instructions printed on the box. What’s your make and model? I can run and grab that for you in two minutes.”

(The transaction happens smoothly. As I’m walking away, the employee snipes:)

Employee: “Next time, read the box!”

Manager: “[Employee], come with me to the back, please…”

Annoying Customer Phone Home

, , , , , | Right | January 18, 2018

(This happens over the phone.)

Customer: “Is [Coworker #1] working today?”

Me: “No, sorry, he’s not, but [Coworker #2] is. Would you like me to get him?”

Customer: “No, it needs to be [Coworker #1].”

Me: “Hmm. Well, he doesn’t work today. But all the electronics associates know the same stuff, so if you have a question, I’m sure [Coworker #2] can help you.”

Customer: “Nooooo! It has to be [Coworker #1]!”

Me: “Well, he’s off today, so you’ll have to call back, or come into the store tomorrow, or something. Sorry about that.”

Customer: “What am I going to doooo?”

Me: “You can wait until tomorrow, or you can talk to someone else.”

Customer: “But I can’t wait until tomorrow!”

Me: “Then, I will get another electronics associate for you.”

Customer: “Nooo! It has to be [Coworker #1]! Can you just call him at home?”

Me: “Um, no. No, I can’t call him at home.”

Customer: “Can you give me his number so I can call him at home?”

Me: “No, I can’t do that.”

Customer:Ugh! Fine, I’ll call back tomorrow!”

Saw An Opening But Didn’t Take It

, , , , | Working | December 6, 2017

(I need a special size button battery for my car’s remote. There’s a small electronics store in a shopping center near a grocery store. I head there in the morning after a night shift and see that they aren’t open yet, so I pick up a few groceries. I finish up shortly before the opening time, so I’m waiting outside with a few other people for the doors to be unlocked. About five minutes after the opening time, the door remains locked. I look in the windows and see two employees being talked to by what looks like a manager. The manager sees me and I wave a little, smiling. He comes over to unlock the door and comes outside.)

Manager: *addressing the small group of people* “What do you all of you need so much that you’re here at nine in the morning?”

Me: “You mean, the time your door says you open?”

(The manager rolls his eyes.)

Me: “I guess you’re right; I don’t need it that badly. I can go elsewhere.”

(The store has since closed.)

The Truth About The Tips Earns You Some Tips

, , , | Working | November 29, 2017

(I’m a digital artist and thus have a graphic tablet with its respective pencil. One day the tip of the pencil gives out and I’m forced to buy a new one.)

Shop Clerk: “Hi! What can I help you with?”

Me: “I’m looking for a new tip for my tablet’s pencil. I brought it with me so I can see which will work.”

Shop Clerk: “Hmm… Let me see it.”

(I hand her my pencil and shortly after she hands it back.)

Shop Clerk: “Is your tablet from [Brand]?”

Me: “Yes, it is.”

Shop Clerk: “Ah, here’s the thing. Assuming your tablet was brand new when you got it, did it come with a support for the pencil?”

Me: “Yes, and I still use it, but why?”

Shop Clerk: “That’s the thing; if you unscrew the bottom of that support there should be about a dozen replacement tips.”

Me: “What? Really?”

Shop Clerk: “It says so on the manual, I guess. Now you can make that pencil last.”

Me: “Hold on; by telling me this you just lost a sale.”

Shop Clerk: *shrugs* “Yeah, it’s not like my boss will make a fuss for a tip. Plus if I didn’t tell you I’d feel bad for practically scamming you.”

(I was very thankful so I bought a new mouse for my computer. Now she didn’t actually lose a sale!)

So Easy, A Caveman Can Work Here

, | Panama City, FL, USA | Working | November 2, 2017

Throwback Thursdays

THROWBACK THURSDAY! Check out this awesome story that you may have missed! What’s a wacky manager experience you’ve had? Let us know in the comments!

(My boss mumbles everything he says; this is but one of his escapades.)

Me: *cleaning the register peacefully*

Manager: “Oi.” *mumbles inaudibly*

Me: “Sir?”

Manager: *mumbles again in a slightly louder voice*

Me: “Uh…right.”

(At this point, I resume my cleaning and look around to see if there’s anything else I can possibly do. A few minutes later, my boss returns and looks rather annoyed at me.)

Manager: *mumbles, and taps his chest with a single hand*

Me: *looks at him confused before pounding my fists against my chest in a gorilla-ish manner*

Manager: *seems to laugh and returns to what he was doing*

(Just after this, I realize I’ve forgotten my name tag and run out to my car to retrieve it. Upon my return, my coworker looks at me, perplexed.)

Coworker: “Where’d you go?”

Me: “Apparently, [Manager] and I have regressed to a much more savage means of communication.”

Coworker: “You can actually understand him? Good, then what does it mean when he scratches his head and points at the shiny lights?!”

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