The Good, The Bad, And The Entitled

, , , , | Right | CREDIT: AQuietBorderline | June 11, 2021

To help pay the bills until I get called back to work, I got a job as a personal shopper. Our company has us wear black T-shirts with the company logo, but other than that, you can wear pretty much anything you want as long as you look professional.

Yesterday, I got an order at a certain store that requires its employees to wear a red shirt. Luckily, I had been to this particular store many times — both for orders and for myself — and am friendly with most of the staff, including the managers.

This order required me to go through self-checkout. Once I got the all-clear from the employee running the self-checkout lane, I went to one of the closed checkout lanes to bag up the order so I could get it to my car. Again, nothing too unusual.

I was wearing my black company shirt, a nice pair of jeans, a comfortable pair of sneakers, and a thin jacket — not a scrap of red on me — and the light for the checkout lane was turned off.

As I was packing up, I heard an oncoming cart and then the sound of plastic and cardboard. I looked up to see our Friendly Neighborhood Entitled Jerk unloading her three overloaded carts in the closed checkout lane where I was packing things away. I groaned. I knew my friends at this store were going to have a major headache; she wasn’t really paying attention to me and couldn’t see that I was not an employee of this store.

I finished bagging my things and waited for her to make eye contact with me. And when she did, I swear I heard the theme for The Good, The Bad, And The Ugly playing.

She pointed at the register and nodded as if I was a dumb person who didn’t know what she was supposed to be doing. I just picked up my bags, waved at her with a smile, and walked off, leaving her stuck there and me with a new way to get back at the entitled jerks of the world.

But that wasn’t the end. This morning, I decided to go to the store to get my own groceries and bumped into one of the managers. This manager is good at saying, “You’ve pushed my last button; now get the h*** out of here before I go Hulk on you’re a**,” in the most polite way possible. He’s also protective of his employees.

[Manager] happened to see me and came over with a teasing smile. He said, “You know, you caused us a lot of trouble yesterday, [My Name].”

I asked what he meant… and I hope you have the popcorn ready.

[Manager] was on duty yesterday. After I made my dramatic exit, she tried to bully some of the store workers into opening up the register. Unlucky for her, there weren’t enough employees around to open extra registers. Her “squawking” — [Manager]’s words, not mine — soon attracted [Manager]’s attention and he came over.

He hadn’t had the chance to begin his “How may I help you?” spiel when the customer began her tirade about me and how employees really need to deliver, especially in these tough times, yadda, yadda, yadda.

Through her and the worker at the checkout lane, [Manager] figured out what had happened, along with who had offended the customer’s delicate sensitivities. He explained, “Ma’am, that was a personal shopper who is not employed with our company. We leave this register closed so they can pack up their orders. If you want, I’ll help you over to the next register and check you out.”

[Manager] doesn’t like rewarding bad behavior, but some battles just aren’t worth picking.

Now, most normal people would realize their error, apologize profusely to everyone, repack their cart, and go to an open register with meekness and humility. And if she had done that, [Manager] tells me, he would’ve helped her.

Entitled jerks like this one, unfortunately, aren’t most normal people.

The customer decided to puff out her chest and play the weakest card in her hand. “Well, since you’re here and I’m not going to call corporate… do you mind opening up this register and checking me out since I’m already here?” She tried saying this in a sticky-sweet voice, which is one of [Manager]’s pet peeves.

[Manager] looked at her and said in a professional but firm voice, “Ma’am, you’re asking me to check you out of a register dedicated just to personal shoppers, after harassing several employees, after I volunteered to help you move?”

The customer, realizing that she had probably pissed off the one person who had been most willing to help her, slowly reloaded her carts and slunk to an open register. [Manager] watched her to make sure she wouldn’t cause a problem.

She meekly paid for her groceries and left.

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Barely Managing To Manage

, , , | Working | June 10, 2021

We have a sales manager who is a bit of a control freak, so disorganized she couldn’t find her way out of a paper bag, and highly insecure. She likes the perception of looking busy and like she is on top of things, and as a result often blames others for her being unable to complete certain tasks. She also hates anyone who questions her authority.

This sales manager even made it her mission to try and get me fired for being “mouthy” because I had the utter audacity to not back her up in a client meeting after repeatedly telling her in private that we did not have the bandwidth to do what the client was asking. Basically, she wanted to fire me because I refused to compromise my ethics to get a contract so she could get the commission and allow her to throw me under the bus down the line when it ultimately did not work out. Obviously, she lost.

My well-meaning boss will often assign me portions of the sales manager’s work to “surprise” her. Usually, this is after she feels slighted and, bless his soul, is supposed to be an olive branch to this finicky, immature woman to placate her and make things “run smoothly.” I know it isn’t a good idea, but I am not going to say no because he is my boss and it usually means he wants it done. I usually complete the task and send it off to him for feedback, and then he insists I walk it down to her in her office.

The response is always the same.

Sales Manager: “Who the h*** told you to do this?!”

She rants for five minutes about how I shouldn’t be wasting my time on this and how she almost had it done.

Me: “[Boss] did. He wanted to surprise you.”

Sales Manager: “Oh. Okay, then.”

Me: “…”

I leave without an apology for being sniped at or a thank you for doing her job for her. And of course, she takes credit despite being unable to do this task for the past two weeks and not changing a thing, because why wouldn’t she?

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You… Drink… The Same… Milkshake!

, , , | Right | June 10, 2021

I am training a new hire. She approaches me carrying a milkshake.

New Hire: “The customer said we need to remake her milkshake; it’s wrong.”

Me: “Middle-aged lady with the red glasses?”

New Hire: “Yes!”

I take the milkshake, pour it into a new cup, and provide a new straw.

Me: “I know what you’re about to say, but take it back to her. Trust me.”

The new hire took it back to the customer who took one sip and said it was “much better.” That was how our new hire got to learn about our serial complainer and how to make them think they had won.

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Have You Tried Starting With, “Excuse Me”?

, , , | Right | CREDIT: kirabera | June 10, 2021

I work in luxury optical retail, so I’m dressed in a black top and black skirt with dark pantyhose. I could definitely be mistaken for a hostess or a waiter, so you can guess where this is headed.

I go to get sushi from a Japanese restaurant near work that I visit all the time, and I wait for my order near the front till, right by the entrance. I’m not standing behind the till or in front of the computer, so I don’t think I look like I am working there. I’m on my phone while waiting. Two white women around my age walk in. I glance up, see them, and then look back at my phone. I mind my own business.

One of them walks toward me and waves her hand in front of me.

Woman: “Hellooooo?”

I look at her. She gives me this angry look and gestures to herself and her friend.

Woman: “Hello! Can we please get some help or what?”

Me: “Uh, try asking one of the wait—”

Woman: *Cutting me off and huffing* “Okay, you continue being useless.”

She walks past me, and then the waitress comes out of the kitchen with my order. She smiles and greets the women, says, “Just a moment,” and gives me my food.

The two women look so angry. I don’t even know why.

Woman: *Loudly* “Well, if you weren’t a waitress, you should have said something.”

But I did kind of try to tell her to get a waiter before she cut me off. It’s not my problem that she decided to assume I was a waitress.

I’d like to believe that this wasn’t a racial thing, but as an Asian woman at a sushi restaurant, it probably was.

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The Added Weight Of Working With Customers

, , , | Right | June 10, 2021

Regular: “Wow, you lost weight.”

Me: “I don’t think so, just loose clothing today.”

Regular: “No, you lost weight. I can tell because your face doesn’t look as fat as it used to.”

Me: “Okay… thank you?”

Regular: “Well, it wasn’t really a compliment.”

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