The 100-Foot Journey Is Too Much For Some

, , , , , , , | Right | March 27, 2020

(I’m the operations manager at a department store. In an effort to cut costs, we’ve been directed to remove our registers from some outlying departments. Since I’m one of the more technologically proficient people in my store, I’m unplugging things and getting them sorted out onto carts to be moved to the stockroom where they’ll be fully wiped of information before they’re sent back to a central hub. Thus far, I’ve detached the card readers and screens from both registers, they’re already on a cart behind me, and all the cash has been removed from the tills. A well-dressed, uppity-looking woman sets two boxes of shoes down in front of me.)

Me: “Good morning! If you’d like to purchase these they’ll be able to—”

Customer: “Of course I want to purchase them.”

Me: “Great. As I was saying, they’ll be able to help you in the jewelry department right over there.”

Customer: “Why would I walk all the way over there?”

(The jewelry department is perhaps 100 feet away, towards the entrance to the mall where I presume the woman came in. Our only other entrance is in the tool department, quite a bit further away.)

Me: “Well, if you came in by the tools, they’ll be able to check you out over there, as well.”

Customer: “Do I look like I came in by the tools? Ring me up for the shoes now. I hate waiting like this; it’s stupid.”

(I look down in front of me at the wires I’m clearly detaching from the CPU of the register and then back at the cart behind me that’s got the screens and card readers on it. I turn back to the customer.)

Me: “If it’s not incredibly obvious, these registers aren’t functional right now. You’ll need to go to a department with a functioning register to check out; there are people ready to take care of you at either entrance.”

Customer: “Well, if they aren’t functioning, fix them.”

(It’s been a long day already and I’m apparently over her.)

Me: “I’m sorry? I’m not going to reassemble a register, get a cash drawer for it, and reboot the whole thing so that you’re able to cash out here. Jewelry or tools, please.”

Customer: “I can wait here all day; you will serve me.”

Me: “I encourage you to hold your breath.”

(I worked there for four more years. I noticed that woman shopping several other times, and I never helped her. Serve yourself, you entitled witch.)

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Where There’s Smoke, There’s Precharges

, , , | Working | March 27, 2020

(My hotel chain has an employee discount program that gives a big discount to their employees around the world. Unfortunately, a lot of people have misused it. Strict regulations were placed, and then lifted when misusers complained. A guy comes up to check in. I see that he has the employee discount and go through the check-in process like normal. He goes away. Later, my manager brings me into her office.)

Manager: “Did you check in [Guy]?”

Me: “Yes.”

Manager: “Well, he smoked in the room! I had to charge him $200.”

Me: “Okay?”

Manager: “His credit card declined! You must make sure that it goes through; that is your duty!”

Me: “It did go through. But the authorization only takes $50 extra.”

Manager: *obviously disbelieves me* “Well, next time make sure! This is your fault!”

Me: “Okay, next time I’ll use my psychic powers.” *eyeroll*

(Since the guy was an employee, he knew that he wasn’t supposed to smoke since all of our hotels have a strict non-smoking policy. The manager ended up contacting his hotel and he was promptly fired for disobeying the rules. Turned out he was a supervisor there! My manager also punished me by making me rewatch training videos. Plus, later the guy came in and blamed me, too, for making him lose his job. WTF?!)

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Have You Tried Turning It Off And On Again?

, , , , | Working | March 27, 2020

(I am trying to sign up for training courses using our county portal. Chrome is failing me and showing me error messages. I resign myself to using Internet Explorer, but it isn’t working, either! After about an hour of trying various methods to make the page work, I email our tech support who has a desk a few rooms over.)

Snarky IT: *walks to my desk* “What did you do?”

Me: “Nothing! It’s giving me error messages and I can’t sign up for anything.”

Snarky IT: “You broke it.”

Me:You installed Chrome; it’s your fault!”

(He opens up Internet Explorer, and the traitorous website miraculously begins to work.)

Snarky IT: “What is wrong with you?”

Me: “I swear it wasn’t working two minutes ago.”

Snarky IT: “It’s working now.”

Me: “Can you stay while I sign up and make sure it stays working?”

Snarky IT: *while leaving* “NO!”

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I Bet He Feels Wheely Bad

, , , , | Right | March 27, 2020

(Prior to this story, I got into an accident that caused me to break my left leg and severely bruise my right leg. I’m able to commute to work regardless, and since I work behind a desk as IT support, it usually goes fine… until a guest comes in that demands to be helped on the spot. He stands at the counter as he stares at me before he begins to talk.)

Customer: “You, with the glasses! Help me. Come on.”

Me: “Of course, sir. What can I do for you today?”

Customer: “I have a tablet that won’t connect with my work email anymore. I need to be able to access it.”

Me: “I’ll take a look at it. Could you hand me the tablet, please?” *holds out my hand*

(The customer looks me over suspiciously and I’m starting to get the feeling he doesn’t trust me. Note: he can’t see I’m in a wheelchair because I’m behind the desk.)

Customer: “No, I’d rather you come up here so you can show me.”

Me: “Oh, sir, I’m sorry, but I can’t. See, I–”

(Before I can explain that I cannot get to the desk due to my wheelchair, he interrupts and suddenly becomes irate)

Customer: “Why the f*** not?! I knew it! You were planning to look through my private information, weren’t you?!”

Me: *shocked and confused* “N-no sir, I am simply unable to come to the desk due to m–”

Customer: “Screw you! I’ve been waiting here for 20 minutes and had to walk all the way here from [Location], which is another 20-minute walk. If I can do that, you can get off your lazy a** and get to the desk!”

Me: “Sir, I am trying to explain that I cannot stand up due to my current condition.”

(I roll my wheelchair backward and show in clear view that my leg is in a cast and the other is wrapped up.)

Customer: *visibly turns a little pale* “Oh… Oh, I’m so sorry. I just… I mean…”

Me: “Sir, if I may, you probably had a long day. Let’s just take a look at the tablet and get it fixed, okay?”

Customer: “Yeah… Yeah… Thanks.”

(I fixed the problem and he got his email back. He came back the next day with a box that contained all kinds of goodies and he apologized for his behavior. That was the first time I had a customer that actually felt bad about yelling at me.)

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The Saga Of The Battle Of The Checkouts

, , , , , , , | Right | March 27, 2020

I am a customer at a grocery store waiting to check out. There are three lanes open: one regular checkout, one express checkout, and the self-service checkout, which has six registers. There are lines at all three but things are moving fairly quickly and smoothly.

A woman carrying around five items, [Customer #1], walks up and looks over the lines. Rather than simply get in a line, she walks to the checkout next to the open express line. The light indicating which lines are open is between the actually open one and the one she chooses, both express. [Customer #1] dumps her items on the belt, even though it clearly isn’t manned, and proceeds to glare at the back of the head of the cashier at the open express line who is currently in the middle of another customer’s order. Once the cashier rings everything through and is waiting on the computer she turns and politely apologizes and tells [Customer #1] that the light is for the other register and indicates where the line is.

[Customer #1] huffily picks her items back up and walks to the end of the belt of the open express line. The next few customers in the express line, though, step up, essentially blocking her access to the belt — note that everyone in the express line has the appropriate number of items. [Customer #1] glares at them and surveys the three lines again. She sees that the couple currently unloading at the regular checkout are just finishing putting their items on the belt. So, she walks over and stands next to the next guy in line, [Customer #2]. He does have a full cart but is in a regular line, has been waiting, and clearly saw what [Customer #1] just did.

[Customer #2] turns his back to [Customer #1], putting himself between her and the belt, picks up a couple of his items, and begins unloading immediately when there is room. [Customer #1] pretends to almost drop a couple of her items — she has not seemed to have any difficulty holding everything before this — and sends a death glare at [Customer #2]’s back. When he doesn’t turn around and completely ignores her, [Customer #1] turns to survey the three lines again.

[Customer #1] apparently decides to try the self-checkout line next. There is a line of around five people off to one side so none of the aisles are blocked. The woman at the front of the self-checkout line, [Customer #3], has a full cart — again, nothing improper as the self-checkout lines at this location have no item limit. I am second with six items and there are another few people behind me with varying numbers of items. [Customer #1] approaches the self-checkout from the side opposite where the line-up is and tries to walk into the middle of the area. [Customer #3], in front, casually steps into the middle and uses her cart to block the opposite side. I actually admire the move as [Customer #3] does it with much ease and nonchalance, never even actually looking at [Customer #1]. The rest of us in the line also move up and toward the middle, making sure [Customer #1] isn’t able to step between anyone in line.

The employee monitoring the self-checkout — who is actually standing right next to where [Customer #1] tried to push in — very politely informs [Customer #1] that the line goes the other way, apologizes for the wait, and indicates where the back of the line is. [Customer #1] glares at the employee and pretends to almost drop her items again. She then glares at everyone in the self-checkout line, and then at everyone in the express line — a couple of people have left and a couple more have joined the line — and then at the two people now in the regular checkout line. When everyone ignores her and she can’t catch anyone’s eye, she finally goes to the end of the express checkout line.

It was satisfying to be part of a group effort to stop this woman from getting her way. She was just so clearly trying to bully her way to the front of a line. It was amusing to watch her be stymied as pretty much everyone ignored her. While I kind of wish the cashiers had been able to tell her off for trying to cut, watching her get extremely frustrated by their polite, feigned ignorance was also funny. And bottom line, she probably would have been done faster if she had just gotten into the express line in the first place.

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