Customers Usually Go Ballistic, But Not Like This
I work at a hotel chain in a small town where it isn’t uncommon for people to carry their firearms with them. On a morning a few weeks back, one of the housekeepers came to the desk to let me know a gun was left behind by a guest in the nightstand. Obviously, no one wanted to touch it as it wasn’t theirs, but the housekeepers needed to clean the room.
We locked the room up and made an attempt to contact the guy who left it.
Many attempts, actually.
No answer after many hours, and the housekeepers were nearing the end of their day. Not knowing if it was loaded or anything of the sort, no one wanted to touch it.
After checking with management, we called one of the cops in town down to take it to the station for the guy to pick up at a later time. As I said before, it isn’t uncommon for people in town to carry guns, so handing it over to the police station isn’t a huge deal here (although this guy isn’t a local, so maybe he didn’t know this). They wouldn’t have made a huge deal about giving it back.
Later on, his girlfriend drops in asking about the gun he left. I let her know we had handed it over to the police station for him to pick up later. She seemed confused, but not like it was a huge deal, so I brushed it off and went about my day.
About an hour later, I received two phone calls from the guy. Some of the things said on his part:
Customer: “YOU HAD NO RIGHT TO TURN MY GUN OVER TO THE POLICE STATION!”
Customer: “THIS IS UN-F******-BELIEVEABLE!”
Customer: “THIS IS ABSOLUTE BULL-S***!”
I explained to him that we tried contacting him many times over the course of hours to let him know he left it, and were sent to voicemail every time.
Customer: “THAT’S BULL-S***! I NEVER GOT NO CALLS!”
This goes on for a bit, and eventually the call ends, only to pick up again a few minutes later; this time, someone else is talking, but the original guy is screaming in the background.
Customer: “I’M COMING BACK DOWN THERE, B****! YOU’RE GOING TO F****** OWE ME!”
My manager told me NOT to call back and let the police station know about the things he was saying. I left early that day, so I didn’t see him come back in, but the police later confirmed that the gun was actually loaded.