Causing A Lot Of Buss

| USA | Right | May 16, 2017

(We have a tour group in house. They are riding a bus across the country. The bus driver is also staying here.)

Bus Driver: “Please! Help!”

Me: “What seems to be the problem, sir?”

Bus Driver: “I left the lights on the bus all night long and the battery’s dead!”

Me: “Ah. Well… shall I call a towing service?”

Bus Driver: “No! I have to get these people to [Location three states away] in 5 hours and so I need your car! Do you have a car?!”

Me: “Um, I’m sorry, but I can’t leave the desk. You’ll have to find another way to jumpstart your bus.”

Bus Driver: “Give me your keys! Keys! Now!”

(He went nuts, and I kept refusing to help him with his bus with my car. Then he started asking other guests for help. They all looked at him like he was mad and said no. The towing service was called and finally helped him with his bus, and he had to explain, red-faced, what happened to his passengers. Most of them were understanding.)

This Team Is Bananas

| Kingston, ON, Canada | Right | May 13, 2017

(I run the breakfast bar at a small hotel. We have a hockey team in house, for which we usually purchase lots of bananas as the players like to take a few extra to bring to their games. As such, I have half a grocery cart full of bananas. Note also that hockey teams in particular are known in the industry to be the most unruly type of guest. This exchange takes place between me and the customer behind me in line.)

Customer: “Goodness gracious! Are you taking care of a bunch of monkeys!?”

Me: “No, ma’am, just feeding them for the weekend.”

Fighting It For Twenty Years

| USA | Working | May 5, 2017

(My coworker is a bit hot-headed, but has been working here for over twenty years with no problems. One day, a customer, angry about his sink being clogged, begins yelling at him and then asks him to step outside.)

Coworker: “Yeah! Let’s go!”

(I thought that Coworker wanted to help the angry customer calm down, but instead I see them through the window, swinging at each other! I run to the manager’s office.)

Me: “[Manager]!”

Manager: “What is it.”

Me: “[Coworker] and an angry customer are fighting!”

Manager: *sad chuckle* “Stop joking.”

(Once he realized that I wasn’t joking, he went out there and broke up their fight! No one was seriously hurt. Coworker wasn’t punished, due to his years of service, even though he ought to have been. As clerks, we’re supposed to not sink to the customer’s level even when goaded, which Coworker knows very well. I guess he finally snapped or something, and unleashed it one a man twenty years his senior.)

Bad Snapshot Of A Schedule

| TN, USA | Working | May 3, 2017

(I work as a night auditor at a hotel near downtown, but my wife and I are also wedding photographers. My assistant manager knows this. This coming weekend we have a wedding to work in a city over three hours away. I had asked for the day of the wedding off over a month in advance, confirmed the day off twice in two separate emails, and met with my assistant manager in person about it as well, as she is known for not following through on requests, especially from the overnight staff. Sure enough, when the schedule comes out, she has scheduled me to work the same night as the wedding, as well as the night before. This means that my wife and I would be leaving right when I got off work at seven in the morning and driving straight to the wedding venue to start taking photos. This would not be a big deal to me if I had the night of the wedding itself off, but seeing as I now don’t, I have a major problem. This happens when I approach my assistant manager about it.)

Me: “So I noticed you scheduled me for Saturday. I thought you approved that day off since I’ll be out of town to shoot a wedding.”

Assistant Manager: “Well, all requests are just that, though: requests. We already had [Other Night Auditor] scheduled off, so we couldn’t schedule anyone else off. Sorry, but you’ll just have to make it by 11. There’s nothing I can do about it.”

Me: “But when we met in person and emailed about it, you said I was approved for the day off. I physically cannot be at work that night. I’ll be more than three hours away, and we’re hired to photograph the whole wedding and reception.”

Assistant Manager: “Hmm, well, I guess you’ll just have to work something out then, because we need you here at 11 that night. Can you, like, leave early or something? Maybe not stay for the reception?”

Me: “No, I can’t leave early. My wife and I are hired for the whole wedding and reception, and they’ve already paid. You knew about this for more than a month. I cannot work that night. I absolutely need it off.”

Assistant Manager: “I just don’t know what you want me to do about it; nobody else is trained for night audit.”

Me: “I wanted the night off so I could do my other job. You told me I was approved for it, multiple times. I don’t know what else I’m supposed to do about it, but don’t count on me showing up Saturday.”

Assistant Manager: “Well, what if [Coworker] stayed until 3 in the morning, and you could just work the rest of your shift?”

Me: “You do realize my wife and I are leaving the second I get off work Saturday morning and driving straight to the wedding right?”

Assistant Manager: “Mm-hmm.”

Me: “And that, if I agree to your plan, that I would immediately drive back once the reception is over and then work another four hours here, after having worked twelve hours at a wedding and driving over six total hours there and back?”

Assistant Manager: “Absolutely!”

Me: “Just so I’m clear, you want me to work a grand total of 24 hours without any sleep, just because you didn’t work the schedule out better?”

Assistant Manager: “Yeah, that’s not so bad is it? I mean, how hard can it be?”

(I ended up going with her “solution,” but as we’re between general managers at the time, and upper management of all non-full service hotels in this brand doubles as the HR, there is no one I can really complain to. I’m currently looking for a new job.)

They’re Being Drags

| USA | Right | May 1, 2017

(We have two types of rooms. Two queen sized beds, “two queens” for short, and one king sized bed, “one king.” Two men are checking in.)

Me: “So, two queens. Is that right, sirs?”

Man: “How dare you!”

Man #2: “We’re not two queens; we’re kings!”

(They both walk out, looking haughty.)

Me: “Sorry, we don’t have two kings?”

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