I work at a hotel chain in a small town where it isn’t uncommon for people to carry their firearms with them. On a morning a few weeks back, one of the housekeepers came to the desk to let me know a gun was left behind by a guest in the nightstand. Obviously, no one wanted to touch it as it wasn’t theirs, but the housekeepers needed to clean the room.

We locked the room up and made an attempt to contact the guy who left it. 

Many attempts, actually.

No answer after many hours, and the housekeepers were nearing the end of their day. Not knowing if it was loaded or anything of the sort, no one wanted to touch it.

After checking with management, we called one of the cops in town down to take it to the station for the guy to pick up at a later time. As I said before, it isn’t uncommon for people in town to carry guns, so handing it over to the police station isn’t a huge deal here (although this guy isn’t a local, so maybe he didn’t know this). They wouldn’t have made a huge deal about giving it back.

Later on, his girlfriend drops in asking about the gun he left. I let her know we had handed it over to the police station for him to pick up later. She seemed confused, but not like it was a huge deal, so I brushed it off and went about my day. 

About an hour later, I received two phone calls from the guy. Some of the things said on his part:

Customer: “YOU HAD NO RIGHT TO TURN MY GUN OVER TO THE POLICE STATION!”

Customer: “THIS IS UN-F******-BELIEVEABLE!”

Customer: “THIS IS ABSOLUTE BULL-S***!”

I explained to him that we tried contacting him many times over the course of hours to let him know he left it, and were sent to voicemail every time.

Customer: “THAT’S BULL-S***! I NEVER GOT NO CALLS!”

This goes on for a bit, and eventually the call ends, only to pick up again a few minutes later; this time, someone else is talking, but the original guy is screaming in the background.

Customer: “I’M COMING BACK DOWN THERE, B****! YOU’RE GOING TO F****** OWE ME!”

My manager told me NOT to call back and let the police station know about the things he was saying. I left early that day, so I didn’t see him come back in, but the police later confirmed that the gun was actually loaded.

I’m a receptionist at a hotel, and my coworker is on break, meaning I’m currently by myself. As I’m checking in some guests, the phone rings and I do what I usually do; answer, tell them it’s going to be a few minutes until I can help them, then put them on hold.

This caller apparently got tired of waiting, because he called back before I took him off hold, and I got this gem:

Me: “[Name of hotel], I’m going to put you on hold for a few minutes, okay?”

Caller: *Shouting.* “No! I have f****** question and I’ve been on hold for over an hour! Can you help me or not?!”

Me: *Quiet in disbelief at the audacity.*

Caller: “Hello?!”

Me: “Sir, you were on hold for maybe two minutes.”

Caller: “…b****.” *Hangs up.*

At least the couple I was helping seemed amused by what they overheard.

I work at a large resort hotel/casino with many amenities and services, including multiple wedding chapels. My mom has worked there since it opened. As many hotels do nowadays, the property has a service where you can text your questions, and employees in many departments can see them and respond accordingly.

My mom is answering some text service questions, and so begins the saga of the bridezilla who apparently thought everyone should be doing absolutely everything for her, possibly up to and including wiping her behind.

Bridezilla: “I am in need of a bridal veil as I am getting married here this week. Where can I find one?”

Mom: “There are two large shopping malls nearby, one just to the south of the hotel and one further away to the north.”

Bridezilla: “Okay, go ahead and tell one of your maids to get one and deliver it to me.”

Mom: “I’m sorry, the hotel does not provide that service, nor will they pay for your veil.”

Cue a wall of text in all caps:

Bridezilla: “HONESTLY, THIS HOTEL HAS ALREADY RUINED MY WHOLE WEDDING EXPERIENCE AS A BRIDE! AS A FREQUENT VISITOR TO THIS CITY, I DEFINITELY WILL NOT BE RECOMMENDING THIS HOTEL TO ANYONE! NOW STOP TEXTING ME.”

Mom, of course, has no problem not talking to this lady anymore and decides to do some investigating and looks at her reservation. It’s flagged and full of notes about how this bridezilla has been terrorizing everyone she has come in contact with.

Nothing has been good enough for her, from the size and price of her room (a mid-tier suite that was just remodeled the year before) and the rooms of her bridal party, to the fact that she still has to pay for her meals and drinks. She is basically a walking dumpster fire tornado. 

It doesn’t take more than a few days before Mom catches wind of an altercation in the VIP lounge. The day before her wedding, Bridezilla had to provide ID for some additional guests who were arriving under her name. Of course, she didn’t like that as she felt every single employee on the property should know who she is as a “VIP” (there are vastly different levels of VIP, this is a casino after all) and how dare they ask for her ID.

She started throwing a tantrum about how “crappy” the hotel was being and that even today she had already demanded that they redecorate the chapel AGAIN because it was nothing like she wanted. (She picked the decorations from their catalog herself…)

She attempted to go around the desk and attack the VIP clerk. Security escorted her off the property and evicted her from the hotel.

Mom never heard anything about what happened with the rest of her party or whether or not she got married there after all.

A few weeks after starting at my new job, night auditing at a hotel, I got a call at 2 AM from a guy. I had the headset on, not near the phone system, when I took the call, so I had no way of knowing if he was in a room or not. I answered as normal:

Me: “[Hotel] in [Town]. This is [My Name], how can I help you?”

Caller: “Is Walmart open?”

Me: “Unfortunately, all the Walmart stores in the area close about midnight.”

Caller: “I’ll just go in the morning. I’m staying at the hotel until Monday. Do you have time to help me?”

By this point, I’ve gotten back to the phone system on the front desk.

Me: “If it is hotel-related, I can definitely help you.”

Caller: “I’m having a nice dinner with my daughter later today, and I’m going to go get her some nice stockings to go with her very nice dress—”

I don’t even let him finish before these words come out of my mouth:

Me: “Hon, I don’t think I can help you with that!”

I was laughing a bit at the absurdity of it.

Me: “Hotel issues, yes, but now tha—”

He hung up. 

I jotted down the time. He called on a private number, so no phone number, and wrote a brief sentence of what he said. Put it in my notebook, like I always do now with creeps. Most guys used the same scenarios, so knowing them made my hang-up easier. Then I finished my night. 

Flashforward to four days later, and I get a call at 10 AM from my supervisor. She is asking about this negative interaction I had with a guest a few days ago, and that she really needs to discuss my customer service manners with her.

I asked her, half awake, what the issue was.

Supervisor: “I got a call from a guy earlier in the morning saying that the girl who worked that night was very rude on the phone to him when he was just trying to get a room for him and his daughter. That they had been traveling and needed a place to sleep and that when he called for prices, you were snarky and told him that he would have to pay $100 cash deposit on top of the $120 room and he had to have a card on file other than the one he was using for the room.”

I snorted a bit, waited for her to finish, and replied.

Me: “He did call, but to ask about stockings for his daughter to go with her outfit for their nice dinner.”

I tried not to sound as creepy as he was.

Me: “He told me he was in the hotel already and had called on a private number, but the record should still be in the phone. You can even check the cameras; I was right next to the front desk one.” 

She told me to wait, and she’d call me back. Thirty minutes later, she calls, apologizes, and says to just try not to laugh at the guys who call with stuff like that.

It is during the pandemic, and a potential guest walks in without wearing a mask.

Me: “Sir, do you have a mask?”

Guest: “I was hoping you had one?”

Me: “We sell them in our pantry, if you need one.”

Guest: “Well, don’t you have a mask to give me?”

Me: “No, we have them for purchase.”

We did the whole giveaway mask thing, and we ran out; it is also kind of expensive to hand out masks constantly. We sell them for a dollar.

Guest: “Well, I was inquiring on a room.”

Me: “Well, there is a mandate requiring everyone to wear a mask, and there is also a sign on the door saying not to enter without a mask.”

Guest: “Oh, so you’re a smart-a** too?”

Me: “Okay.”

Guest: *Sarcastic.* “This is GREAT customer service.”

Me: “Alright, have a nice night!” *Waves goodbye.*

Guest: “Wow…” *Exits stage left.*

I feel like I may have been “rude” but honestly, I didn’t want to rent to someone like him. He walked in with no care in the world, and only realized he needed to wear a mask when I scolded him. I don’t like these kinds of guests. Their WHOLE stay will be you constantly asking them, “Sir, please put on your mask?” “You have to have your mask on completely when you are in public spaces.” Not worth it.