That Typical Customer Threat Is Not Your Calling

I have just told the customer that I cannot process their refund without a receipt.

Customer: “I know the manager personally. It’s [Manager]!”

Me: “Yes, that is the manager’s name, but you still can’t get a refund without a receipt.”

Customer: “You’re gonna make me call him? You really don’t want to do that! I know him personally!”

Me: “You’re welcome to try.”

With that, I get my phone out and stare at it.

Customer: “What are you doing?”

Me: “I’m [Manager], so I’m waiting for your call.”