Vets Need To Vet Their Pharmacists

, , , | Healthy | November 17, 2017

(I take my sick dog to the vet and they don’t have the medicine he needs, so they send me to a store to pick it up from their pharmacy.)

Me: “Hi, I’m here to pick up medicine for my dog.”

Rep: “What’s the name?”

Me: “Well, my name is [My Name], but my dog is named Austin.”

Rep: “The medicine is for Austin? What’s Austin’s date of birth?”

Me: “I honestly don’t know what they would have for that; he is a rescue.”

Rep: “Do you have a phone number for Austin?”

Me: “My number is [number].”

Rep: “I don’t need your number. I need the patient’s number.”

Me: “He’s a golden retriever. He doesn’t have a number.”

Rep: “Look, I need information or I can’t give you anything. I can’t even find the prescription.”

Me: “It was called in by [Vet Hospital, with ‘Veterinary’ in the name].”

(The rep yells to the people behind him:)

Rep: “Did we get a call from a [Vet Hospital, but without the word ‘Veterinary’]?”

(I try to correct him, but he brushes me off and the other employees tell him no.)

Rep: “Look, try talking to someone at the drop off window. Right now, you can’t prove you even have a prescription.”

Me: “I don’t have a prescription, but my dog, Austin, does from his veterinarian.”

(The rep glares at me and points to the drop off window. I go over.)

Me: “Hi, I’m here to pick up medicine for my dog, Austin, that my veterinarian called in.”

Drop-Off Pharmacist: “I have that here. What’s your phone number so I can verify?” *I provide it* “Okay, our customer service rep at the main register will check you out.”

(I get back in the first line with the same rep.)

Rep: “What’s this? They found it? Well, I still need you to verify Austin’s information, or call him to get it.”

Me: “Again, Austin is a dog. See? The medicine is listed for veterinary; there’s even a picture of a dog on the package.”

Rep: “Okay, you need to talk to the pharmacist.”

(He puts the medicine on the back counter. I wait five minutes and the pharmacist comes out.)

Pharmacist: “What questions do you have?”

Me: “None, actually. The vet said just to give him a pill twice a day.”

Pharmacist: “Okay. [Rep], why did you call me up?”

Rep: “Is it even legal to give this to her? She doesn’t have the patient’s information.”

Pharmacist: “The patient is a dog. It’s fine.”

Rep: “A dog? Who needs medicine for a dog? Whatever, here.”

(He hands me the bag with the medication.)

Me: “I haven’t paid.”

Rep: “Yeah, you did; I rang you out.”

Me: “No.”

Pharmacist: “This wasn’t paid for. Let me personally ring you out over here. I’m going to write down my information and the name of the other employee who helped you. If you have any questions, comments, or complaints, please send them to this email address. Please send them. We need to have a certain number of complaints before we can let an employee go.”

Enough To Make You Slap Your Forehead

, | Healthy | November 15, 2017

(I work at a pharmacy. A patient is complaining about a spray she had bought a couple of days ago.)

Patient: “It did absolutely not work! It is a nasal spray for sinusitis! Since it contains cortisone, it should work!”

Me: “How do you use it?”

(I ask, since the biggest problem with stuff like this is that you usually use maybe too little, too much, or just plain wrong. She looks at me, a little offended.)

Patient: *sounding annoyed* “Well, I use it as the description says! Two sprays once a day!”

(I think long and hard about how it couldn’t have made any difference for her.)

Patient: “Besides, it gets so messy, and it doesn’t dry quickly at all!”

Me: *can’t wrap my brains about what she meant* “Can you please explain?”

(She took out the spray with a annoyed sigh and held it up against her forehead. She had used the nasal spray on her forehead. I tried my absolute hardest not to laugh and explained as professionally as I could that the spray for sinusitis is to be sprayed in your nose, and not on your forehead.)

You’ve Got Things Back To Front

, , , | Healthy | November 8, 2017

(At our pharmacy we have cashiers who run the till when customers pick up their prescriptions. The cashiers have no pharmacy school education. A woman is picking up an antibiotic for a urinary tract infection.)

Customer: *in a loud voice* “I keep getting these urinary tract infections!”

Cashier: *awkwardly* “Oh, I’m sorry to hear that.”

Customer: *still very loud* “Do you think it’s because I wipe from back to front? They say you shouldn’t but I’ve done it all my life!”

Cashier: *trying very hard to remain professional* “Er… I really couldn’t say.”

(Meanwhile the rest of the staff are trying very hard not to laugh out loud.)

“Good Morning” – There’s An App For That

, , , , | Friendly | November 4, 2017

(I’m at the pharmacy in my doctor’s office with my mom. I’m 26, and my mom is in her late 50s. We are waiting for my name to be called, chatting and doing work on our phones, when a man who seems to be in his late 50s to mid 60s approaches us.)

Man: “Excuse me, ladies.” *sounding affronted* “You put those down now!”

Mom: “What?”

Man: “If you’re on those, then you won’t be able to say, ‘Good morning.’”

Me: “Good morning.”

(He nodded and walked off, looking smug. My mom and I shared a look. It irked us that he thought he could make insinuating comments to strangers like that, as if we were being totally frivolous and inattentive to people around us just because we were using our phones. For sure, people use them more than they should, but why does that give you the right to police others’ phone use? It was patronizing and totally weird.)

Failed The Pregnancy Test

, , , , | Working | November 1, 2017

(I’m picking up a prescription along with a couple of purchases.)

Cashier: “Here you are, sir. Also, would you be interested in our pregnancy tests?”

Me: “Uh, I’m male, so, no.”

Cashier: “Perhaps for your girlfriend?”

Me: “No?”

Cashier: “Come on, now. A strapping young man like yourself? It’s always good to be safe.”

Me: “I’m really not interested. I doubt a pregnancy test would even be effective with me. A condom sounds more reliable.”

Cashier: “Ah, but they can fail!”

Me: “It’s still a no.”

Cashier: *suddenly furious* “WELL, WHY NOT?”

Me: “Because I think it’s doubtful my boyfriend will come up to me and say he might be pregnant.”

Cashier: *pauses* “Oh, well, you didn’t have to be so rude!”

(After I paid and before the receipt printed, the cashier just walked away. The kicker: I go there every year for gay sexual health checkups. He actually knows my boyfriend and me well, and he has always known that I’m gay.)

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