Spare A Nickel Of Charity?

, , , , , | Right | October 17, 2017

(Our chain has implemented a “roundup” feature; customers are asked if they want to round their total up to the nearest dollar, with the extra cents being donated to a children’s charity. The outcome means that it is impossible for the donation to ever be more than 99 cents.)

Customer: “What’s this prompt asking me?”

Me: “It’s asking if you want to round the total of your purchase up to the next dollar, and donate the extra to charity.”

(The customer hits yes before proceeding with her question.)

Customer: “Oh, now I remember. I think I donated two or three dollars with it the last time I was here. How much is it this time?”

Me: “Less than a dollar, ma’am.”

(The transaction proceeds normally, until we finally reach the end.)

Me: “All right, your total is $28.00.”

Customer: “It’s how much? Oh, no. That can’t be right!”

(She begins rummaging around in her wallet, still thinking aloud.)

Customer: “I’m sure I added everything up correctly, but I didn’t bring enough for that with me… Wait, I know! It was that donation! How much did you say it was?”

Me: “Less than a dollar?”

Customer: “Well, take it off. I’m sorry; I didn’t realize it was going to be so much.”

(I go ahead and cancel it, displaying her new total without the rounding.)

Me: “All right, your total is… $27.95, ma’am.”

(The customer promptly pulled out $28 in cash, and I handed her the nickel in change.)

Unfiltered Story #97694

, , , | Unfiltered | October 11, 2017

(Certain Allergy medicines have to be purchased back in the pharmacy due to New York State law. You can get a script for them, but most people just buy it over the counter. At this time, Allegra-D 24 hr is completely unavailable.)

Customer: “I need to get Allegra-D 24-hour for my daughter.”

Cashier: “I’m sorry, but it’s currently unavailable right now. All we have is the 12 hour.”

Customer: “Really? You don’t have any?”

Cashier: “Yes. I’m sorry.”

Customer: “What is my daughter going to do? She needs it!”

(The Cashier shrugs sympathetically. The customer starts to walk away, but turns around.)

Customer: “If I call her doctor and get a script for it, will you have the Allegra-D ready for her then?”

Cashier: “No. It’s unavailable.”

Unfiltered Story #97624

, , | Unfiltered | October 10, 2017

(I am around eight months pregnant, well into my last trimester and am dealing with a bad cold. Needless to say, I am miserable. I go to my doctor and she prescribes me pseudo-ephedrine. I go downstairs with my husband to the pharmacy. I give my prescription to the pharmacist.)
Pharmacist: “I can’t give this to you.”

Me: “Why?”

Pharmacist: “Because you are pregnant.”

Me: “But the doctor prescribed it to me. I am sick and can’t get any relief from [popular brand].”

Pharmacist: “I am sorry but I can’t give you something that might cause you to miscarry.”

(My husband at this point is getting fed up and goes upstairs to talk with the doctor. I continue to argue with the pharmacist who keeps on insisting the doctor didn’t give me the right prescription. He pulls down this War and Peace book of pharmaceuticals. He flips to the section showing the medication we have been arguing about.)

Pharmacist: “See, read right here.”

(He helps another customer while I read the section. When he gets finished, I flag him over.)

Me: “It says right here that it is dangerous for woman who are in the first trimester, not their third which I am in. Please, can I have my medication?”

(He reads the book and agrees with me.)

Pharmacist: “Sorry about that, I didn’t read this section. I’ll call you up when it is ready.”

Me: “Thank you.”
(I go and sit down to wait for it and my husband who has yet to come back from talking with the doctor. He finally hands me my prescription and I sit down to wait for my husband. My son is seven now but I still remember that pharmacist who had good intentions but didn’t take into account that his timing was way off and that the doctor approved prescription.

A Clear Stamp Of Admitting Their Mistake

, , , , | Right | September 29, 2017

(I work in a small pharmacy that is located about three shops away from a post office. Despite being small, it has obvious advertising.)

Customer: *walks straight up to the counter* “Hi. I can’t find your stamps.”

Me: “Uh, sorry, ma’am; we don’t sell stamps here.”

Customer: *immediately becomes frustrated* “What kind of post office doesn’t sell stamps!?”

Me: *indicates to medications surrounding the entire counter* “This is a pharmacy. The post office is just down the hall.”

Customer: “SO?!”

(She then stormed out the door as though we had offended her.)

Just Slide Right Past Your Instructions

, , , , , | Right | September 25, 2017

(I work at a pharmacy where patients are asked to give their signature for insurance purposes, indicating that they have picked up their prescriptions, before they make their payment. Here is the basic conversation, all day, every day, at the pick-up counter.)

Cashier: “Before you swipe your card, can you please press ‘next’ on the screen and sign that you are picking up your medications?”

Customer: “Okay!” *swipes card anyway, then presses ‘next’ and signs*

Cashier: *annoyed* “Okay, you can slide your card now.”

Customer: *angry* “I already slid my card!”

Cashier: *rolls eyes* “Yes, but as I was saying, you need to press ‘next’ and sign first, and then slide your card. If you slide before signing, the terminal will not read your card.”

Customer: “Oh, okay! Well, I hope I don’t get charged twice!”

Cashier: *even more annoyed* “You won’t; trust me.”

(Customer slides card.)

Cashier: “Okay, now I need your signature for the purchase.”

Customer: “But I already signed!”

Cashier: *deep sigh*

Page 1/5712345...Last
Next »