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All Signs Point To Annoying

, , , | Right | CREDIT: CosmicToaster907 | January 19, 2022

I am a manager in a fairly large and well-known craft store in the US and Canada. I’ve been working there for four years now, and I’ve had my fair share of headache-inducing customers. A few days ago, I had one woman that takes the cake.

On Tuesday, I am working on truck — putting new freight on the shelves — when a woman approaches me. She comes in frequently and she’s never the easiest to handle.

Customer: “I have a question.”

I put on my best customer service voice and smile.

Me: “Yes, ma’am? What can I assist you with?”

She proceeds to shove her phone into my face.

Customer: “The app says I will get my voucher within seventy-two hours of earning it. It’s been two days! I want my voucher.”

Me: “Ma’am, seventy-two hours is three days. It’s only been forty-eight. ”

Customer: “Well, I purchased $30 worth of stuff Saturday! Where is it?”

Yes, I know that it should be three days, but she originally said two.

Me: “Ma’am, I apologize, but I can’t do anything in-store. You’ll need to call the customer service line and they can help you. But it takes seventy-two hours for vouchers to update in the system and up to ten days for them to come through your email or app.”

Customer: “It doesn’t say that!”

Me: “You’ve asked us about it before and we’ve explained it before.”

She mumbles something about me being a b**** and walks off.

Twenty minutes later, I’m in the kids’ section putting up glitter. The customer sees the glitter glue pens.

Customer: “How much are these?”

Me: “$4.99.”

She grabs two packs and thanks me.

Ten minutes later, a cashier comes on the radio.

Cashier: “Can someone do a price check? A customer says these glitter pens are $1 but they’re ringing up for $4.99.”

I sigh and reply.

Me:  “I helped her. They are $4.99. She’s aware of this.”

Cashier: “She’s heading back there.”

Great.

The customer points at the $1 tag for items below the pens.

Customer: “It says here they’re $1!”

Me: “Ma’am, they’re $4.99. I told you that when you asked a few minutes ago.”

Customer: “This says $1!”

I grab the hooks with the $1 labels clearly attached.

Me: “These are $1. Those are $4.99. The $1 is sold out. I apologize.”

Customer: “Then those should be $1!”

Me: “No? Those hooks clearly say they’re $4.99.”

She then points lower on the shelf.

Customer: “What about these? It says $2 but nothing is there.”

Me: “Yes, ma’am. That item is sold out ”

She points at the $2 and moves up to the glitter glue two shelves up.

Customer: “Then these should be $2.”

Me: “No, those are $3.”

Customer: “That doesn’t make sense! It should go up to the next item up!”

Me: “No. It is only for that item, not ones above it.”

Customer: “I’ve never heard of that before!”

She storms off.

Not even five minutes later:

Cashier: “[My Name], can you come up front? She wants a manager.”

I walk up front, mentally preparing for the crap show I’m about to walk into. The customer is glaring daggers at me.

Customer: “I have some complaints about how you run this store. First of all, the signs are not clear!”

Me: “Ma’am, we have the same system as almost everyone else. Prices are on the peg for that item. Not above it.”

Customer: “A regular customer like me doesn’t know that!”

I’m internally screaming and thinking, “Everyone knows that. My kids even know how it works.”

Customer: “Secondly, the sale sign over there says 40% off! They’re ringing up as 50%!”

Yes, she’s complaining about the items being on better sale than stated.

Me: “I’m sorry, ma’am. Corporate will sometimes have a higher sale for items for a couple of days and we won’t receive signs or be notified until we see it at the register.”

Customer: “This is ridiculous! I’m going to shop at your competitor!”

Me: “Sorry to hear that. Have a good day, ma’am.”

She came back in yesterday.

Trust The Machines

, , , , , , | Right | CREDIT: ANONYMOUS BY REQUEST | January 18, 2022

Earlier this year, I started working in a local grocery store. When this story happened, I was still fairly new to everything, and I wasn’t wearing a headset at the time, so if something were to happen, I’d have to ask a colleague to call someone. We have extra screens that show the customers the items that are scanned and their total, and the registers are shared by two people facing away from each other.

I already know the lady this story is about because the first time she was at my register, she snatched the receipt out of my hand telling me to just put it down. When I see her in the line to my register again, I know I have to make everything perfect.

She comes up, I scan her items — 100 cans of cat food and some other stuff — and I tell her the total. She looks at the screen and then looks at me.

Customer: “That can’t be my total. I calculated it and the register is wrong.”

She then proceeds to recalculate the items in her head — props to her; I couldn’t do this — and tells me the total she comes up with, which is about 4€ less. I’m kind of lost since, if the register tells me the price, I can’t change anything about it.

In comes the manager of the evening, who backs me up, after checking if I did everything right. The customer still says it can’t be and recalculates at least three more times. She asks for the manager not knowing she is already there, then asks for someone higher up. It’s late; the manager is the highest person in the store.

Customer: “I’m going to take the receipt with me. I want my receipt.”

Manager: “You can have the receipt, but you have to pay first.”

She has taken so much time with complaining and recalculating and everything that another customer in line offers to pay the difference. She finally decides to pay, once again snatching the receipt out of my hand, and she leaves.

But the story doesn’t end here.

The next time I work, she comes into the store and directly up to my register while I am scanning another customer’s items.

Me: “I’ll be with you in a moment.”

I am already looking for a way to get someone to help me if she gets rude again, but I get a really pleasant surprise.

Customer: “I came to apologise to you. I calculated wrong and the register was right.”

Then, she proceeded to tell me her life story, which I had to cut short as other customers were waiting. And now, every time I work and she is in the store, she comes to my register and is actually rather nice now.

Ap-Parent-ly, This Cashier Has Met Some Lazy Parents

, , , , , , | Working | January 18, 2022

I was looking after a friend’s child and had three of my kids with me, so I had a double pram, one child on a scooter board on the back of the pram, and the tiny baby in a sling. I needed to go to this kitchenware store as something essential for cooking dinner had broken and needed replacing.

It was one of those stores where the entire stock and then some is out on the floor. There are huge, teetering piles of saucepans and boxes of drinking glasses all over the place and the cashier is right at the back. It’s dangerous for someone in my position, but the kids were being awesome and I was feeling positive.

I told all the kids to keep their hands in the pram and explained that we’d do this quick shop and then head to the playground. I then carefully navigated my way through the maze to the desk.

I spoke to the cashier, found what I wanted, and was about to pay when one of the kids picked up something small from the huge pile of tempting, colourful trinkets at the counter.

Me: “Oops, [Kid], put that back down, please.”

She put it down, immediately, without my having to intervene.

The cashier snapped loudly, right at the two-year-old:

Cashier: “You don’t touch things in here or you’re going to be in big trouble! I’ll be very, very mad if you touch!

Me: “Um… I’ll do the parenting, thank you. I think we’re done here.”

I started to reverse my load back through the maze, putting my wallet back in my bag and leaving my item on the bench.

Cashier: “What? It’s my shop! How about showing me some respect?!”

Me: “Ah, how about showing your customers some respect? We won’t be shopping here again.”

She kept shouting after me until we were out of sight. Passersby were staring.

Luckily, the supermarket next door had what I needed. That shop has had about five “closing downs” and “reopened with new management” in the last few years. I still can’t bring myself to go back.

A Hundred Dollars Worth Of Entitlement

, , , , , , | Right | January 18, 2022

I am selling two nightstands/end tables on a popular social media networking site, on their buy and sell section. In the price section, I put $50 (to increase interest), and in the description, along with the explanation of the condition of the tables, I say they are $50 each. I get a couple of people sending offers for both or for one, and then, one potential buyer messages me and asks if I would deliver. Usually, I don’t, but I am feeling nice, and they are located just a few minutes’ drive away from where I will be working tomorrow, so I agree and set a time with her.

The next day, I finish my job and message the buyer, telling her that I will be there in ten minutes, right on the time we’d decided yesterday. No response. I pull up to the apartment building and message her that I’m there, and she still doesn’t respond. I go up to the buzzer, and someone answers!

Buyer: “Oh, okay. Give me five minutes.”

My level of frustration rises, since we set the time yesterday, and I’m being nice enough to drive there. In the meantime, I decide to grab one of the tables and bring it to the door. When I get there, a guy is waving around a $100 bill and asks me if I have change. Confused, I confirm that he’s there for the tables (I guess he’s living with the buyer), but I say that the tables are $50 each. He tells me that the buyer is in the shower and he needs to go check with her. Sure enough, when he comes back out, he tells me that she isn’t interested.

Me: “The listing said $50 each!”

I grabbed the table and stormed off to the car. I hate people sometimes.

You’ve Soiled Our Friendship Garden! Soiled It!

, , , | Right | CREDIT: smohk1 | January 18, 2022

For a while, I owned and ran a garden supply store. I had a lady come in and she wanted a particular amount of soil. That amount turned into 7.5 pallets of soil. I didn’t have this all in stock, so I called my supplier and asked to see if they could deliver and drop this at her location. Since it wasn’t terribly far away, they agreed.

The customer and I agreed on pricing, she paid me, I called the supplier, and they had the soil to her in a couple of hours. The customer called and said the soil was dropped off and thanked us for everything, and I was feeling pretty good about myself.

Then, the next day happened.

The customer came storming back into the store and started yelling at me.

Customer: “Why did you make me pay $9,000 when I only need two bags of soil?!”

I stopped for a moment and had to think about our entire conversation yesterday and was more than a bit confused.

After I finally picked my jaw off the floor:

Me: “Excuse me?”

Customer: “I asked for two bags of soil yesterday and you charged me $9,000!”

Me: “Ma’am, you asked for [amount], not two bags. You even asked how much soil was in the bags, and that was how we determined your quantity.”

Customer: “I did no such thing. I asked for two bags of soil!

Me: “Ma’am, I do video and audio recordings in here.”

I had multiple signs posted.

Me: “Should we go check the tapes?”

Customer: “There’s no need. You just need to take the soil back!”

Me: “Ma’am, I can’t do that. All soil sales are final, and this was a large quantity order. Also, I don’t know what happened to it last night, so I don’t feel comfortable sending it back to the supplier.”

After more yelling:

Customer: “I’m never coming back, I’m leaving bad reviews, and I’m telling everyone to not shop here!”

Me: “Great, see you next week!”

Sure enough, she showed up the next week acting like nothing had happened and wanting to buy some more stuff.