Their “Pretty Woman” Moment

, , , , | Working | April 20, 2018

(I need a new dress for my high school graduation ceremony. My mother will pay for it, but since she does not have much free time, it is decided that my older sister and I will go to our favourite fancy clothing store, look through their collection, put a reservation on our favourite dresses, and return the next day with our mother. I am 18, and my sister is 20. When we reach the store shortly after opening on a weekday, we enter the floor that has what we are looking for, only to find it completely empty of other customers or employees. There are, however, signs everywhere stating that you are not allowed to try on dresses without an employee present, so we go and search for one. On the far end of the floor, we find two women in their 50s behind some registers.)

Sister: “Hi, we are looking for a graduation dress!”

Employee: *stops talking to her colleague, looking rather annoyed* “Sure, come with me.”

(She leads us back out onto the floor. While walking, my sister tells her what we have in mind:)

Sister: “We need a graduation dress for my sister. The ceremony is at [date], and since it will be warm, we need something that has a fabric that is not too heavy. We thought about something with [sleeve style], maybe combined with [skirt style].”

(While my sister is in the middle of describing what we are looking for, the woman stops in the middle if the floor, next to one of the signs, and points to a connecting room.)

Employee: “Cocktail dresses are over there.” *walks away*

Me: “But wait!”

Sister: “Well, we tried! Come on. Let’s check out these dresses.”

(We spend the next hour in the room trying on dresses. The woman does not check on us or offer to help even once. With our two favourite dresses, we return to the registers. The woman is again chatting with her coworker and throws us a nasty look when she sees us. When we ask her to reserve the dresses for us, she complies but throws a look at her coworker that clearly says, “Who are those annoying brats trying to fool?” At home, we tell our mother about the woman’s behaviour. It’s clear to us that she did not deem us worthy of her time, thinking we would not buy anything. Since we are young adults looking for a dress for a specific occasion only a few weeks away, with clear ideas what we are looking for, we do not understand where she would get that idea from. When the three of us return the next day, the same woman is at the register again. We point her out to our mother.)

Mom: “Hello. My daughters reserved some dresses. I would like to see them.”

(The woman recognizes us, but quickly covers her shocked expression with a big smile.)

Woman: “But of course! Your lovely daughters were here yesterday! We looked at so many dresses, and they picked out some really nice ones!”

(She brings the dresses and keeps blabbering to my mother about us and the dresses, acting as if she had been helping us the whole time yesterday. She actually turns out to be really helpful when my mother wants to see some other dresses, finding one that was exactly what we have been looking for and looks perfect on me. We did not find it the day before because it was in a completely different room! My mother buys the dress, but does not leave a tip as would be usual in a store like this. The woman’s face drops when she sees that. Later, in the car:)

Mom: “Well, can you believe this woman? Does she think you do not talk to me? I would have given her a big tip for her help, but not when she treated you that way yesterday!”

(I hope that woman learned her lesson: even if you do not think someone is going to buy something, do the job you’re getting paid for!)

Making You Sweat The Sweater

, , , , | Right | April 20, 2018

(It is the end of a very long day, and I am refolding all of the merchandise on the tables. I am most of the way through cleaning up the tables when a woman comes running up to a table I have just fixed, grabs a sweater, and shakes it open.)

Woman: *yelling across the store* “Hey!” *shakes the sweater in someone’s direction* “This is the one I was telling you about!”

(She then throws the sweater back on the pile and walks away. She glances back at me and smirks.)

Me: *thinking* “What the f***?”

Owning Up To The Situation

, , , | Right | April 20, 2018

(I am the office manager at a family entertainment company and, since it’s so small and the owner is terrible with technology, I’ve spent years taking over the business side. The company has the owner’s name in the title, so I’m either mistaken for her, or people think I can’t help them.)

Me: “Thanks for calling [Company]. This is [My Name].”

Customer: “I would like to talk to [Owner]. We met last week and I want to book an event.”

Me: “Great! I’m actually the office manager, and I handle the bookings, so I can help you—”

Customer: “No, I need to speak with [Owner].”

Me: “But, sir, she is just going to have to give you back to me, because I handle the calendar—”

Customer: “I ain’t got all day, honey. Just put [Owner] on the phone.”

(I give up and ask the owner to stop what she’s doing to talk to the customer who has now insulted me. Since the owner does not do anything when it comes to the schedule, she chats with him for a minute and then, when he inquires about booking, this happens.)

Owner: “Well, yes, we would love to come out to your event! I don’t handle the bookings, though, so I’ll have to give you back to my office manager. She’s great; she’s the backbone of our company. We wouldn’t be running if it wasn’t for her!”

(As I get back on the phone…)

Me: “Hello, sir! So, what day would you like to book?”

Customer: *sheepishly* “Well, let’s look at …”

(I was annoyed at the customer, but he turned out to be a pretty nice guy and has made sure not to try to ask for the owner ever again!)

What Do You Mean?

, , , , | Right | April 19, 2018

(I manage a very popular athletic shoe store. A lady in her mid to late fifties comes in with her two grown sons, one of whom I recognize from the summer camp for autistic individuals where I volunteer.)

Customer: “Can you help my son?”

Me: “Yes, of course. What can I do for you?”

Customer: “He needs these in a size 9.5 wide.”

Me: “I’m sorry, but we only carry standard width. But this style runs a little wide; would he like to try them, anyway, just in case?”

Customer: “[Son], do you really want them?”

Son: “Uh-huh.”

Customer: “No, I don’t think he wants them. We will try a size 9.5, though. And a 13 in this one for my other son.”

(I go in back and find the shoes, and when I come out I set both boxes on the bench.)

Me: “Here is the size 13, but unfortunately I didn’t have a 9.5 in the other one. I brought out a 10, though; would you like to give it a shot?”

Customer: “Where is the 13?”

Me: “Right here, ma’am.”

Customer: “Don’t be rude! Let my son get this one in 9.5, instead.”

Me: “Oh, I’m sorry. That’s the same shoe. I only had 10, remember?”

Customer: “That is not the same shoe; open your eyes. This one is a little higher.”

(I take both shoes from the shelf and hold them side by side.)

Me: “No, I’m afraid they are the exact same. I can maybe check to see if we have 9.5 in the other color, though?”

Customer: “Son, do you really want the size 10?”

Son: “Uh-huh!”

Customer: “Okay. I will take the 13 and the 10.”

(I take the shoes to the register and ring her up. After she pays…)

Customer: “Why were you so mean to me?”

Me: “I’m sorry?”

Customer: “You were so mean to me. You are just like my husband. He is so mean to me, and then when I get angry, he says that I am the one being mean. Why would you be so mean to me? I am a customer. I spend thousands of dollars here; I am in here every week. You shouldn’t be mean to me.”

(This is the first time I’ve ever seen her, and she has only let her sons look at clearance shoes.)

Me: “I apologize if I came across as mean, ma’am. I am suffering from really terrible allergies, so my voice is a little harsh.”

Customer: “No, you are just a mean-spirited girl. I don’t think my son wants these after all. I want to return them.”

Me: “Okay, I just need to take some information to do a return. Can I get your first and last name, and your phone number?”

Customer: “So you can call me and Goggle me and keep being mean? I don’t think so! Just give me my money back!”

(Yes, she did say, “Goggle.” I did the return, just for the sake of getting her out of my store. My district manager called later to say that he received a complaint about me, but never found out what the complaint was because the caller started accusing him of being mean to her.)

A Formula For Embarrassment

, , , , , , , | Related | April 19, 2018

(When my daughter was born, my mother-in-law hated that I was breastfeeding her and would try to order me to get her onto bottled formula. A couple of weeks after giving birth, I bring my baby to see my husband’s grandmother. My baby starts crying while she is being held by her great-grandmother.)

Grandmother: “Do you breastfeed her?”

Mother-In-Law: *grunts* “Yes, she thinks it’s natu—”

Grandmother: *cuts her off* “Well, get your boob out; the wee thing is hungry, and booby is best.”

([Mother-In-Law] never chastised me again for breastfeeding.)

Page 2/23912345...Last
« Previous
Next »