The Only Heavy Lifting Required Is Getting Into Their Stubborn, Thick Head

, , , , | Working | September 18, 2019

(Months ago, I injured my back. The way it happened, combined with a few other issues, means it hasn’t healed yet. I’ve been told not to lift more than ten pounds to keep it from getting worse, which my managers are okay with. A customer orders some furniture, which is in the back. I radio for a coworker to get it since the pieces are over fifty pounds each. Another coworker on the next register gives me a look.)

Coworker: “Why can’t you go get it?”

Me: “Back injury. I can’t lift that much.”

Coworker: “I saw you lift some stuff the other day!”

Me: “I couldn’t have; I’m on restriction.”

Coworker: “I am, too, but I ignore it. You can’t just not do your job!”

(My customer jumps in.)

Customer: “She is doing her job! She’s making sure I still get what I’m wanting, while you harass her over something that’s probably none of your business!”

(My coworker didn’t talk to me for the rest of my shift. I gave the customer a small discount.)

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That Was A Bad ID-ea

, , , , , | Right | September 18, 2019

(This post office is in the back corner of a shop. In the post office queue, the guy at the front is taking ages, getting annoyed.)

Guy: “Look, get me your manager. I was told this would be fine. She’ll back me up.”

Cashier: “Do you mean the manager of the post office or of the whole store?”

Guy: “The post office, obviously. God, are you stupid?”

(The cashier makes a phone call, and it’s obvious the manager tells her to go along with the guy’s demands.)

Cashier: “Okay, then, we’ll just need to see some ID…”

Guy: “But didn’t your manager tell you who I am? She’s a friend of mine, you know.”

Cashier: “Sir, my manager’s a guy, so…”

(The guy shut up and handed over his ID.)

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Cover Every Eventuality Except The Customer Being Right

, , , | Right | September 17, 2019

(When a new Internet service is connected, customers will be sent a notification advising of their details needed to log in or configure a modem. Usually, this is sent out straight away but sometimes it gets delayed, or the customer asks for it before it gets a chance to send.)

Caller: “Hi. I got a service connected yesterday and I haven’t been sent my username and password.”

Me: “No problems. I can get that for you.”

(We go through the ID process.)

Me: “Thanks, I have your account here. Now, I can send those details to you via—”

Caller: *snarky* “Well, if you’re going to email it to me, how am I supposed to access it when I can’t even log on to my Internet?”

Me: “As I was about to say, I can send it via text message to the number you’re calling from. Or another number… or I can read it out to you to note down…”

Caller: “Oh…”

Me: *sweet as treacle* “…because most people would have the same issue, so we have a range of options to work around it for you.”

Caller: “Oh… well… Actually, I was being a little mean because I can actually access email on my phone, but I thought, ‘What if I don’t have an iPhone?’”

(By now I have sent the text message.)

Me: “Yes, well, I did wonder that. But as I said, we cover each eventuality. Is there anything else I can help you with today?”

Caller: *grumpily* “No, thank you.” *click*

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These Pancakes Are Stacked Against You

, , , , | Working | September 17, 2019

(I am in a bout of depression, which isn’t helped by my little sister being in the hospital in Boston, with both parents with her. It is my birthday, and I have to work in the afternoon, so I decide to get myself a treat and make use of a certain restaurant’s coupon for a free stack of pancakes on your birthday. I go in and I am one of maybe ten tables being served. I’ll fully admit I look horrible, wearing a hoodie, jeans, and sneakers, with hair unbrushed.)

Waitress: *after seating me* “What would you like today?”

Me: “Can I get a pot of coffee? Also, I have a coupon for a free stack of pancakes.”

Waitress: *smile fading* “Anything else?”

Me: “No, thanks.”

(The waitress walks away without another word. She comes back with my pancakes and a pot of coffee, and leaves again as I thank her. I eat quietly, watching as she checks in on other customers, and gives me nothing but sideways glances. As soon as I am done with my pancakes:)

Waitress: “All done? I can take that from you.”

(She picked up my dishes and walked off. I watched as she glanced back at me and started talking to a waiter quietly. He looked at me, then shrugged at her and walked off. She came back a minute later with the check, told me I could pay at the front desk, and walked off. I got up and went to pay with the last $10 I had. My coffee came to about $3, and clearly the waitress didn’t expect to get a tip from some grungy teenager for a $3 order. I walked back to my table, downed the last of my coffee, and tucked the remaining $7 under the mug and walked out. My only regret is that I didn’t get to see her face. Never judge a book by its cover! I may have looked like trash, but that’s no excuse for poor service!)

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Okay… Rude!

, , , , | Right | September 17, 2019

(I am working at a copy and print store. One day, we have a particularly busy day. There are several long lines of people and unfortunately, people have been waiting for quite a while, even with several people manning the counters. A young woman finally gets to my counter.)

Customer: “I need something printed.”

Me: “Sure! What exactly is it?”

(She gives me the specifics of her order.)

Me: “Okay, no problem, but there may be a wait since we’re having such high volume. Something like that will probably take us 20 to 30 minutes.”

(She starts to get visibly upset and yells at me.)

Customer: “SOMETHING LIKE THIS SHOULDN’T TAKE THAT LONG!”

Me: “Ma’am, I’m sorry, but as you can see, we have quite a lot of people here and so, unfortunately, there is a small wait.”

(I’ll be happy to do it for you, but I can’t put off other people jobs that came ahead of you.)

Customer: “Well, I’m just going to take my business elsewhere and they’ll have it done quicker.” *turns to leave*

Me: “Uh… okay.”

(She turns back around.)

Customer: “You don’t have to be rude. You didn’t have to say, ‘Uh… okay.’ You should have said, ‘Thanks and have a nice day.’”

(I can sense that she’s about to walk back to me and begin yelling so I smile at her and say enthusiastically:)

Me: “Thanks and have a nice day!”

(Hopefully, I have effectively cut off what might have been a rant. I look at the next customer and again, enthusiastically say:)

Me: “Hi! How can I help you?!”

(The woman huffed and ran off, passing more people on her way out, all of whom were very nice when they got their turn.)

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