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Getting Owned By The Owner, Part 17

, , , , | Right | October 13, 2021

I own my own smartphone repair shop that opens at ten. I am running late one morning, and some old dude is pacing at the door at 10:03. He looks at me as I am sticking the key in the door and says something along the lines of:

Customer: “Well, it’s about time someone got here! Glad you decided to show up!”

Before opening the door completely and letting him in, I lock it back up.

Me: “Actually, I think I won’t come in today.”

And then I went surfing.

Getting Owned By The Owner, Part 16
Getting Owned By The Owner, Part 15
Getting Owned By The Owner, Part 14
Getting Owned By The Owner, Part 13
Getting Owned By The Owner, Part 12

April Showers Bring Confused Flowers

, , , , , | Right | CREDIT: Rina-yah | October 2, 2021

In the middle of each month, we get bombarded with calls from people whose phone plans have been suspended for not paying them.

Customer: “I want to know why my phone is not working. I just paid my bills!”

Me: “One second, please; let me look into that for you.”

I look up his account.

Me: “Thank you for your patience. I see that your payment has arrived; however, that was for the bill due in January. Unfortunately, since your bill from February hasn’t been paid yet, your phone plan has been suspended.”

Customer: “But I just paid those bills. This is ridiculous.”

Me: “Yes, I see right here that you just paid a bill; however, you still have one that’s overdue by almost two months already.”

Customer: “Two months? It was due in February!”

Me: “Yes.”

Customer: “How is that two months? It’s March!”

Me: “Sir, it’s the twelfth of April.”

Customer: “Oh… You’re right.”

After that, he was actually pretty nice, and we had a pleasant conversation. I even exempted him from the reactivation charges as he seemed genuinely sorry and I could sympathise with being so lost in time.

This Is What Happens When Managers Don’t Manage

, , , , , , , | Working | October 1, 2021

My first job was as a bagger for a local grocery store. I started working there before I was sixteen, and labor laws only allowed kids under sixteen to work until 6:00 pm on weekdays and 8:00 pm on weekends during the school year. Also, we could not exceed four hours a workday during the weekdays and eight hours on weekend days. The store policy allowed a fifteen-minute paid break for every three hours of work and a thirty-minute unpaid break if the workday was seven hours or longer; a seven- to eight-hour day meant two paid fifteen-minute breaks and one unpaid thirty-minute break.

The store manager had a bad habit of scheduling the high school kids to work 2.75 hours a day for weekday shifts. Because we didn’t work three hours, we didn’t get a break. On the weekends, he’d schedule the high school kids 5.75 hours. We’d only get one fifteen-minute paid break and we didn’t work long enough to get a lunch break or the second fifteen-minute paid break.

The store manager also had issues allowing people time off, even if they handed in a written request — per store policy — two weeks in advance. Many times we would be told no or called in to fill in.

Half of the staff were high school kids. Those that were sixteen and older could do other tasks, such as run a cash register, stock shelves, or assist in the deli or bakery. Under sixteen, we were stuck cleaning bathrooms or the back-room break area, doing general cleaning, or bagging groceries for customers.

I worked there for a little over a year, along with half a dozen friends and a few other high school kids. When I turned sixteen, I was moved to a cashier position and got to help stock now and then. I could now work until 10:00 pm on a school night and the same on weekends, and I could be scheduled a full eight hours any day of the week as long as it didn’t interfere with my school hours.

The manager never changed his ways, though. He kept scheduling high schoolers at 2.75-hour shifts or 5.75-hour shifts. My friends and I that worked there were fed up with working shifts long enough to not get a break or only one break in nearly six hours, so we brought up the issue with the store manager. He said he’d take it under consideration, but he never did.

So, we did what any group of kids of the same mindset would do. Ten of us put in our two-week notice. This left only two other high schoolers that didn’t want to join the group still working there. We also passed along the word at school for others not to work there because of the work hours, so the store manager couldn’t find any other kids to come in and work.

After my two-week notice was up, the store was so short-staffed that the management team had to take over all the cashier and bagger positions that were now unmanned, simply because the store manager didn’t want to have a heart and be kind to his high school employees. It took a good three or four months before they started finding people to help fill positions, so for those few months, the manager actually had to get up off his lazy behind and work.

Stress Is Bad For Your Health

, , , , , , | Working | September 30, 2021

I have avoided going to the doctors for ages, way before the health crisis, but I finally made an appointment for a physical consultation as I have been told I am high-risk. I am not at all worried, but they keep sending me messages!

I am there on time but there are two people in front of me and it takes me ten minutes to speak to a receptionist.

Receptionist: “You’re ten minutes late.”

I am irked by her facial expression and tone, not to mention having to wait because a man talked to another receptionist for at least ten minutes being told repeatedly, “They probably won’t do that for you.”

Me: “Why do you think that is?”

She’s taken aback.

Receptionist: *Mumbles* “I don’t know.”

Me: “I have been standing in the queue having to listen to some bloke wasting everyone’s time.”

She didn’t know how to deal with my lateness on the computer and turned to a colleague. I could hear them say that I would have to wait for the next available time or rebook.

I didn’t want to be there in the first place, so I swanned out, telling them as much.

I am not a patient person and especially not with people who blame the service user. I will delete their texts for a few months and rebook when I feel I have gathered sufficient patience to try again. 

Might Have To Tattoo That Info To Your Face

, , , , , | Working | September 15, 2021

We are based in a small town but have a contractor who lives internationally. She is going home to visit her mother for the first time in two years and will be working remotely for two months. We also have a manager whose communication skills are virtually non-existent and if you tell her something that doesn’t fit in her narrative, she will completely ignore it. It is like the conversation never happened and if she continues to pretend it never happened, you will miraculously move time and earth to make her outcome happen, no matter how impossible.

This conversation plays out on a daily basis over the two weeks leading up to her flying out on a Thursday.

Manager: “So, when do you leave?”

Contractor: “On [date].”

Manager: “Oh, really? I thought you left on [another date].”

Contractor: “Um, no… That is when I leave. I don’t have a car to get to [Much Larger Airport two hours away] so this was the only date that I could fly out.”

Manager: “We need to schedule a meeting with [Client]. When will you be available?”

This client only wants their meetings scheduled on Thursdays as it is their Friday.

Contractor: “I can do this Thursday or [Thursday after she flies home].”

Manager: “How about [date]?”

Contractor: “Well, my plane leaves at [time right after].”

Manager: “Oh… when do you leave again?”

I have a feeling this is going to be a long two months of our poor contractor fielding calls from this foolish woman at 2:00 am because she conveniently “forgot” they were halfway across the world. We will see if they even come back.