It’s UFC (Unbelievably Frustrating Customer) Night!
I’m a nineteen-year-old woman, works as a host in a restaurant. We have a UFC fight showing, so this night was extremely busy. We had a long waitlist, and when this one man in particular came in to request a table for six. I told him the same thing I tell everyone else when it’s so busy.
Me: “Sir, when the restaurant is full, I can’t give an exact wait time simply because almost everybody is staying to watch the fight.”
Well, for the next two hours, this man hovered over my shoulder, as well as the other two hostesses’ shoulders, asked about any possible open tables every ten minutes, and walked around the restaurant as if a table would magically open.
Two tables finally opened that would seat his party of five (one of his friends left).
Me: “Which table would you prefer? The high top table outside, or the large round booth inside?”
Customer: “I don’t want either of them.”
And then he proceeded to walk around the restaurant, looking for a table again. I looked at my coworkers, who watched the whole thing in disbelief. When he came back, he asked me:
Customer: “What if you split us up?”
Me: “Unfortunately, I don’t have the tables in order to do that.”
Customer: “No. Like two and three?”
Bruh…
This was when my patience with him after two hours finally snapped, and I firmly stated, again:
Me: “I simply do not have the tables.”
I wasn’t rude, but I certainly was firmer.
He then goes and complains to my manager and tells him he felt I attacked him because he simply wanted a table. Thankfully, after explaining the events that led up to the complaint, my manager was on my side.
Later that night, I found out this man ended up wanting two separate booths for him and his friends, which made no sense because I offered him the large round party booth! I don’t know how I managed to have patience with that man for two whole hours…
