Welcome To Retail: We’re All Dying On The Inside

, , , , | Right | December 5, 2019

(I’m a cashier at a store that is known for saving more money the more you shop. Just yesterday, I had a regular come in with her WIC checks. No big deal. I love doing WIC. It’s simple, and it makes a**holes behind them go to other registers. I’m on her final check before her EBT things, waiting for the printer to finish, when a coworker goes to the register behind mine for a roll of “paid for” stickers.)

Coworker: “Hey, how are you?”

Me: “Oh, same stuff, different day.”

(I laugh and turn back to my printer. I finally finish the transaction and hand my customer the receipt. She takes her three kids and goes to bag their things. As I’m ringing up my next customer, I hear:)

Customer: “When I was a cashier, I knew when to shut the f*** up and do my d*** job.” 

(I’m holding back tears as I serve customer after customer, my retail smile hiding how much that hurt. I take pride in my work, as low as it is, and as it is I had a mild fever and a funeral to go to the day after. As they leave, I hear:)

Customer: “I can’t wait to call the d*** manager.” 

(Yeah. She never called. Screw you. See if you even get my fake smile next time.)

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Don’t Anger Grandma, Even After She’s Gone  

, , , , | Right | December 5, 2019

(I’ve just gotten out of the hospital after an unexpected heart issue and all I want in life is a salad from a famous fast food place. I know how that sounds, but priorities… I am in line behind a white SUV with my preteen daughter in the passenger seat. As we watch, the man in the SUV is leaning out his window, screaming at the worker. We hear something about not wanting cheese on his burger. He throws the burger and bag back through the window at her, and she spends the next several minutes with the window closed, presumably processing a refund for him.)

Me: “I want you to remember something, [Daughter].”

Daughter: “Don’t be that guy?” *points to the SUV*

Me: “Exactly.” *as recent hospital stay is making me emotional and profound* “There are plenty of real problems going on in the world. Save your energy for being upset at those things. No matter what happens in life, it’s never okay to be rude to anyone who is responsible for giving you food. It doesn’t matter if you’re right or they’re wrong. If you wouldn’t say it to your Grandma as you’re sitting at her table to eat dinner, don’t say it to anyone providing you any goods or services… especially food.”  

(While we are talking, the worker hands Mr. SUV back his money. This doesn’t seem to satisfy him, as he’s still screaming at her about how stupid she has to be to not be able to get him a simple burger. He throws the money back in the window at her.) 

Me: *loudly and with the window open* “And just because his grandma isn’t around right now to turn him over her knee doesn’t mean someone shouldn’t.”

(Mr. SUV swivels his head around to glare at me. I smile sweetly back at him. The worker shoves a bag at him and slams the window closed. He leaves without another word. I can see the worker is fuming red and near tears when I pull up.) 

Me: “Ma’am, I’d just like to apologize to you on behalf of the people in the world like that guy.”  

(She was clearly too upset to talk right then, so she closed the window and walked away. A few minutes later, someone else brought me a bag with my salad… and a free large fry. Case in point.)

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No Price Is Good Enough For Dealing With You

, , , , | Right | December 4, 2019

(I work on a sales desk for a large construction stockholder; we stock basically everything you would find on a construction site from screws to forklifts, as well as some more unique items. As a lot of our work deals in bulk, we are able to give discounts for bulk purchases or customers who buy from us regularly. However, this leads to customers trying to haggle the price of everything. One day, I answer the phone to the worst customer I’ve yet dealt with.)

Me: “Good morning. [Company], this is [My Name]; how can I help?”

Customer: “Yeah, you can start by giving me some good prices.” *quickly lists five items, barely stopping between words* “So, what deal do I get with that?”

Me: “Okay, I can get you some prices. I just need to bring up your account; who am I speaking to?”

Customer: “God, talk about making this hard work! This is [Customer]. I don’t have an account with you. Is it that hard to give me a price that you need to stall?”

Me: *ignoring the rudeness* “No, I just need a company to attach the quote to, but no worries. I can put the quote on a blank account for the time being.”

(I start to go through the list, repeating back the item, the quantity, and the price.)

Customer: *interrupts* “It’s like talking to a f****** parrot! Just give me the prices!”

Me: “We repeat back the information so there is no confusion and nothing is missed. So, your last two items will be [price #1] and [price #2].”

Customer: “With my company discount? It’s [Company].”

Me: “Sorry, I thought you said you didn’t have an account with us.”

(I bring up the account; they have bought from us twice since we moved to an electronic system… nearly ten years ago.)

Me: “Right. Looking at your account, that is the best price I can do for those items.”

Customer: “That’s much too high! I will only pay [lower price], and I will not pay delivery!”

Me: “Those are the best prices I can do; however, as you are not far away, you don’t actually pay for delivery anyway.”

Customer: “Well, [Competitor] is cheaper than you, but I won’t use them because they charge for delivery.”

Me: *fed up of his rudeness but being polite* “Those are the best prices I can do. Perhaps you would like me to email you the quote and you can take some time to consider the options?”

Customer: “Well, [Competitor] is cheaper, but they don’t have any stock and no one else has, either.”

Me: “These are the best prices I can do. It seems you have a choice between waiting for stock or paying slightly more.” *literally pennies per item difference*

Customer: “Well, I will think about it.” *muttering as he hangs up* “Price gouging b****.”

(He came back to order his parts two weeks later. Most of the items he wanted had been sold out or back-ordered for months. Based on the sounds he made after I told him the happy news, he had either suffered a sudden onset case of Tourette’s syndrome or sat on a large cactus. I’m hoping for the cactus.)

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Sick Of Management

, , , , , | Working | December 4, 2019

(I’ve been sick A LOT this year. It all comes to a head when I get the flu. I call out for three days. On the third day, my boss texts me that I’ve reached the limit on calling out and will get written up if I do it again. I drag my still-sick self into work on Wednesday.)

Boss: “Oh! You’re really sick!”

Me: “Yes, I’m really sick! Do you think I’d call out if I wasn’t?!”

Boss: “Well, some people…”

Me: “Not me, and you know it.”

Boss: “Are you sure you can last today?”

(I see red.)

Me: “After you threatened to write me up? Are you kidding?

Boss: “Don’t shoot the messenger! I told you, it came from upper management.”

Me: “No, you didn’t.”

Boss: “Yes, I did.”

(I show her the text conversation from the previous day.)

Boss: “Huh. Guess I didn’t.”

(I quit not long after.)

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It’s Time To Lego Of This Customer  

, , , , , | Right | December 4, 2019

(I work at a board game store that has three locations. I’m usually at our location inside the local mall which, for obvious reasons, has a lot more toys than the other two locations. A family of about four adults and one small child comes in and wanders around the store. I don’t see the kid playing at the train table, which is probably our biggest attraction for small kids, nor do I see him play at all with the Plus Plus demo table — like Legos but all one shape. What I do see when I look over is the kid happily taking apart one of two Lego models my manager spent all morning putting together a few days ago to show what they look like as we still have several of those two models in stock.)

Me: “I’m sorry, that’s not what that’s for; it’s for display. Could you please not let him do that?”

Mom: “What? It was out there. I didn’t realize this was a toy store where you can’t play with any of the toys!”

Me: “We have other things he can play with; we’d just really rather he not take apart the Legos. I’m sorry those ones weren’t labeled like the ones at the counter are—”

Mom: *interrupting* “Well, they should be! I can’t believe he can’t even touch the toys! What kind of toy store is this, anyway?!”

Me: *trying to come up with an answer that won’t offend her further*

Mom: *dumps Lego pieces in my hands* “Well, I’m sorry we didn’t realize that he can’t play with the toys. We’ll be on our way, then, and I’m sorry to have bothered you!”

Me: *after them as they already are leaving* “He can play with the trains… or the Plus Plus…”

(Two other customers who saw the whole thing reassured me that I had not been rude at all. Fifteen minutes later, I got a call. The woman on the phone asked for my manager. I was the only employee at this location, and I was pretty sure the manager over all the locations was not at work, so I told her when my store manager would be back: two days from then. I’m certain it was her, wanting to complain that I wouldn’t let her small child tear our Lego model to bits.)

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