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To Give Credit Where Credit Is Due, Part 5

, , , , | Right | May 13, 2022

A regular library patron comes up to the desk and waves a magazine at us.

Patron: “I need to copy four pages out of this.”

Me: “Okay, the public copier is right over there.”

Patron: “I have forty cents credit at this library. I owed sixty cents for printing last week, and I paid with a dollar, so now I have credit.”

I look at my coworker. Our money system for computer print-outs is literally run out of an Altoids tin, and the copier is coin-operated separately. We don’t track patrons’ payments once they’ve paid.

However, we both know that this particular patron is a bit difficult, so my coworker gives me a shrug to say, “Whatever.”

Me: “Okay, we don’t have a credit system, but I can help you with the copier this time.”

I take forty cents out of the Altoids tin, drop it in the photocopier coin slot, and then photocopy the pages the patron wants, though normally it’s supposed to be self-serve.

Me: “All right. Here you go. Also, for future reference, we have no way of tracking credit. If you want your change, you can just take it when we offer it.”

Patron: “Well, I paid with a dollar. It wasn’t even my dollar; some man just gave it to me downstairs. So, I paid with that, and I told the lady at the desk to keep the change for someone else who needs it. That’s my credit.”

Me: “Okay, well… we have no way to track that.”

Patron: “It’s my credit.”

Me: “I understand what you’re saying, but we don’t track credit. In the future, you can just take your change and keep it with you for next time.”

Patron: “Look, I have two nursing degrees, so I’m not stupid. You don’t have to keep repeating that. I’m not dumb!”

Me: “Okay.”

Patron: “You know what? I’m going to take my copies somewhere else next time since you can’t even treat grown-ups with respect! I’ll go to [Office Supply Chain] and give them my business!”

Me: “Okay.”

Patron: “No respect! I have two degrees!”

To Give Credit Where Credit Is Due, Part 4
To Give Credit Where Credit Is Due, Part 3
To Give Credit Where Credit Is Due, Part 2
To Give Credit Where Credit Is Due

The Trolley Cops Want You To Have Late Fees!

, , , , , | Working | May 13, 2022

I borrowed a large number of craft books, all pretty big and bulky and HEAVY, from our local library. The library is right next to the supermarket, so patrons park in the supermarket car park. The library book drop is literally right next to the trolley bay; in fact, if the line of trolleys is too long, they block the book drop. Yes, it’s a bad design.

I was doing my weekly grocery shop, so I piled the books into the car, parked at the supermarket, did my shopping, and took the full trolley back to my car. That’s where the fun began.

An employee was in the car park collecting trolleys, and he spotted me unloading my trolley. He headed my way with his long line of trolleys.

Employee: “Hi! I’ll take that for you when you’re done.”

Me: “It’s okay. I’ll take it back to the trolley bay.”

Employee: “No, it’s fine. I’ll wait.”

Me: “I’m going to use it to carry my books. I’ll leave it in the bay when I’m done.”

Employee: “You can’t take it away from [Supermarket]. I’ll just take it now.”

Me: “I’m not taking it anywhere! I’m just going to take my books to the book drop.”

By then, I’d finished putting my bags into the car, and he tried to grab the empty trolley. I quickly grabbed a book bag and put it in the trolley.

Employee: “This is for [Supermarket]! You can’t take it anywhere else.”

Me: “I’m literally taking it back to the trolley bay. Honestly, it’s not going anywhere else.”

As I turned my back to get the second bag, he obviously saw his chance. He put the first bag on the ground, added my trolley to his line, and started pushing them back to the store.

I picked up both very heavy bags and walked to the library. I literally walked right next to him all across the car park, across the forecourt, and right up to the trolley bay. And then I darted in front of him and stood feeding my books into the book drop. He had to wait because I was blocking him from putting his line of trolleys away. Petty? Yes. But satisfying.

Empathy Is Collapsing

, , , , , | Right | May 13, 2022

Due to working too many shifts over multiple jobs, one of my coworkers actually passes out as they’re coming back from bringing food out to a customer.

I see the customer run up to the coworker on the floor and get down near them, and just as I think they’re about to help them, they say:

Customer: “You forgot my daughter’s Coke!”

It Must Also Block Brain Waves

, , , , , , , | Working | May 13, 2022

I work the front desk for an office building in Hawaii. Our building uses RFID (radio frequency identification) badges for things like gates, parking, and most doors throughout our six floors. Today, one of the company higher-ups found that her keycard was not working, so I canceled it for her and transferred all of her authorized access to a new card which we handed to her. She came back only twenty seconds later.

Higher-Up: “This still doesn’t work! I need a working badge.”

Me: “Huh, odd, it’s brand new. Can I s—”

Higher-Up: “I need to get to my office so I can clock in! You are going to make me late!”

Me: “So sorry about that, but can I see—”

Higher-Up: “A company executive shouldn’t be having these kinds of issues! We paid good money for these systems and we expect everyone to know how to use them.”

Me: “Understandable, ma’am. Can I please see—”

Higher-Up: “Hurry up! I have to get upstairs.”

Me: “I understand, but I need to see—”

Higher-Up: “Can you issue me a temporary badge, then?”

Me: “No, I need—”

Higher-Up: “What do you mean, no?!”

A vendor had approached the desk and had been standing behind her for a moment at this point. The conversation had grown to where he had taken his headphones off to listen in.

Me: “I can’t issue temporary badges unt—”

Higher-Up: “This is unacc—”

Vendor: “Ho, Auntie, try shut up and listen to what she has for say to you!”

She was stunned into silence.

Me: “May I please see your badge?”

Vendor: “Unreal da attitude, so entitle you.”

While the exec started a conversation with the vendor, I turned the keycard over in my hands. She had placed it in a pink bedazzled sleeve of some sort and as I examined it I saw a marking that verified that my assumption of what the issue was was correct.

Me: “Ma’am this is an RFID-blocking sleeve.”

Higher-Up: “Excuse me?”

Me: “This thing, the case? This is an RFID-blocking sleeve. Your keycard and our readers use RFID to operate. You can’t use this case.”

The vendor rolled his eyes behind her.

Higher-Up: “Oh… I…”

Me: “Yeah, these are good for things like credit cards — they’ll prevent your information from being stolen — but not for your access key.”

I dropped the badge back onto our desk and she took it slowly, pulling it out of the sleeve before scurrying off without another word.

The vendor and I watched as she sheepishly went to the elevator, scanned successfully, swore softly, glanced back at us, and then entered the carriage.

Vendor: “Unreal, that kine.”

How About Staying Home And Brewing Your Own?

, , | Right | CREDIT: taylortherod | May 12, 2022

I used to work at a restaurant that had table service and a drive-thru. On the third shift, I would do both, but I got most of my business in the drive-thru. At about 5:00 am every weekday, this middle-aged guy would come through, order two large black coffees, and then quickly drive up to the window before I could even respond. I don’t know why that always bothered me so much. It just felt kind of rude.

One day, he did what I described, but this time he had someone in front of him. The car in front of him ordered a large breakfast meal. The cook wasn’t quite finished prepping for breakfast yet because it had just started, so it was taking some time. Coffee guy got to the window.

Coffee Guy: “It’s called fast food, not slow food, right?”

This pissed me off so much. I quickly handed him his coffees while mean-mugging him. Every day he came after that, I purposefully took my sweet time getting his coffees.