A lady ordered a cake and got exactly what she asked for. She even admitted the cake was what she asked for, but…
Customer: “I want a refund; this cake doesn’t look the way I imagined it would. It’s for a teenager, but the icing color and flowers make it look like a little girl’s cake!”
This happened back when I was a young woman in my early twenties. I’ve always been quite shy and tend to avoid confrontations. My dad’s birthday is coming up, and I decide to get him a DVD of a popular movie that I know he will like. Luckily, the local electronics store has exactly one copy in stock, and I buy it, not opening the plastic seal and keeping the receipt in case my dad already has that DVD.
Fast forward a couple of weeks. I get a message from my dad that the DVD case was empty and there was no disc inside! In hindsight, it did feel quite light.
So, I return to the store to get a replacement or at least my money back. Customer service sends me to the only employee working in the entertainment section. I approach him while he is putting DVDs away and try to tell him about my predicament.
Me: “Excuse me. I bought this DVD here recently and—”
The employee interrupts.
Employee: “No, you didn’t.”
He briskly walks away from me. The following happens while I follow him around the whole section, absolutely perplexed, and he shouts while basically running away from me. Of course, everyone else is staring.
Employee: “We don’t have that movie in stock!”
Me: “But you had it two weeks ago when I bought it! Here’s the receipt!”
Employee: “Hm, yeah, maybe.”
Me: “When we opened the seal, there was no DVD inside. Can I please get a refund?”
Employee: *Now angry* “Yeah, nice try. You can try to steal as much as you want. Your tricks don’t work on me!”
At this point, I’m close to tears due to the embarrassment and his accusing me of theft in front of the whole store.
Me: “I’m not trying to steal. It was light when I bought it and there wasn’t a disc inside.”
Employee: “That’s impossible, but if you want to have trouble with the police, fine. You will have to fill out an affidavit, and when they find out you lied, you’re going to hear from the prosecutor’s office.”
Me: “Fine. I have nothing to hide. Let me fill out the form.”
Apparently, he hadn’t expected that and was now a little perplexed. I filled out the affidavit, and he processed the refund. Today, I know I should have asked for a manager, but my younger self only wanted to get out of there after being screamed at by a much older man. I continue to open the seal on any DVD I buy immediately after paying.
A customer buys some flower bulbs and brings the bulbs back about two weeks later.
Customer: “I want to return these.”
Me: “This is dirt in a freezer bag.”
Customer: “So?”
Me: “Do you have a receipt, or the original packaging, at least?”
Customer: “Nope.”
Me: “Why do you want a refund?”
Customer: “The flowers didn’t grow like it showed in the picture!”
Me: “The packaging stated that they flower in June and July.”
Customer: “So?”
Me: “It’s March.”
Customer: “So?”
Related:
Stupidity In Bloom
I work in a children’s clothing store. A grandmother comes in to return shoes she bought for her granddaughter.
Granny: “I want to return these shoes.”
I check her receipt and see that they were purchased over sixty days ago, way beyond the return policy. The shoes look very well worn, so I ask her what is wrong with them.
Granny: “Nothing. My granddaughter loved them so much that she wore them every day, and now they are just dirty.”
Me: “I’m sorry, but I cannot return these. We can only accept returns on shoes if it’s within seven business days, and they have to be unused or proven defective within those seven days.”
Granny: “They are defective! She wore them, and now the bottoms of the soles are dirty!”
Me: “So, let me get this straight. Your granddaughter wore them every day since you got them two months ago, and now they are defective because the soles are dirty?”
Granny: “Exactly. Your company should know that kids do not know how to keep their shoes clean, so it’s defective. I already told her that the store would give her new shoes.”
Me: “I’m sorry, ma’am, but I cannot accept this return. We can pick out a new pair of shoes for you to buy and possibly add a 15% coupon to it so you get some savings.”
Granny: “I am not buying another pair here when they are just gonna get dirty so quickly.”
She grabbed the bag back and left.
I just stood there and wondered what the bottoms of her shoes looked like!
One of the things we do as delivery people is pick up the phone to take orders. The phone rings:
Me: “Hello, this is [Pizza Store], [My Name] speaking. How can I help you?”
Customer: “Hello, [My Name]. I ordered two pizzas for my kids and myself today, and I have a complaint.”
Me: “Oh? I’m sorry to hear that. What’s the problem?”
Customer: “I got our pizzas, and one of them was perfect like always, but the other one has too many jalapeños on them! There are like seven on every slice! My kids don’t want to eat it now.”
Why would you order an explicitly spicy pizza (it’s stated very clearly on the website) if you know your kids don’t eat spicy things?
Me: “I’m sorry to hear that. It’s very busy at the moment so it might have happened by accident.”
Customer: “I’m very disappointed. Is there nothing you can do, like send a new pizza or something? Because my kids don’t want to eat the other one now, either.”
Me: “I can ask; give me a second.”
I turn to the shift lead, who tells me we can’t send her a new pizza just because she thinks it’s too spicy.
Me: “I’m sorry. There’s nothing I can do. I’ll pass it on to the kitchen so they can keep an eye out for it in the future so things like this can be prevented.”
Customer: “I’m just very disappointed. Are you sure there’s nothing you can do?”
Me: “I’m sorry, I don’t think so.”
Customer: “That’s disappointing.”
She says this a lot.
Customer: “Well, thanks, I guess. I wish you could’ve done something.”
Me: “Like I said, I’m sorry. Have a good day!”
I must say this was the most ridiculous complaint I’ve had to deal with next to the person who got mad that she got the pizza that she ordered.
Related:
Jalapeño-No-No
