A Combo Of Dumbos

, , , , , | Right | September 20, 2018

(I am the front of house manager at a small bar. It is after lunch, so I send all the servers home, and it is just me left. A table comes in and orders two combos priced at $9.99. With the way our POS system works, we have to ring everything up separately, but it still totals out to the combo price. I hand the customer her check. She examines it for a moment then calls me over.)

Customer: “Our ticket is wrong; we ordered the two combos.”

Me: “Right, well, with the way our computer works, we have to ring it up separately, but you are still getting your meal for the combo price, which is $9.99.”

Customer: “But this doesn’t say, ‘Combo.'”

Me: “I understand, but it’s still the same price.”

Customer: “No, you are trying to overcharge me for the combo. I want my ticket with what I ordered at the price I want.”

Me: “Ma’am, the combo is $9.99. Your sandwich and fries rang up at $7.99, your drink at $1.99. When you total those up, the price comes to $9.98, so I’m actually saving you a penny on each combo.”

(She still didn’t believe me, so I had to physically write out the price and use basic math to add it up to show her that, in fact, I was saving her a penny and not trying to overcharge her. I think she and her daughter both felt like complete morons because they barely tipped and never came back.)

The Science Is Not Sound

, , , , | Right | September 20, 2018

(I work in an electronics store. One day I see a man looking at small Bluetooth speakers, so I go to see if he needs help.)

Me: “Is there anything I can help you with today, sir?”

Customer: “Yes, I’m looking for a noise-canceling speaker.”

(I’m confused, so I ask him to clarify.)

Me: “What exactly do you mean by noise-canceling?”

Customer: “You know a speaker that drowns the noise out around you, but as small as these.”

(He points at very small Bluetooth speakers.)

Me: “Oh, you mean noise-canceling headphones.”

Customer: “No, I mean a noise-canceling speaker, so that when I’m listening to music I don’t hear anything.”

Me: “That type of technology does not exist.”

Customer: “No, it does. I’ve seen it before.”

Me: “Sir, it is physically impossible for a speaker this size to drown out all the sound around you.”

Customer: “You obviously don’t know what you’re talking about. You need to find a new job.”

(At this point I just walked away.)

Customers Expect You To Butter Them Up

, , , , | Right | September 20, 2018

(I’m in my first few weeks of a new job, and so far the customers have always been really nice and understanding if I struggle to do certain things. I’m on the tills ringing up a customer when this happens:)

Customer: “Oh, I just realised I forgot to get some butter. Can you get it for me?”

Me: “I’m sorry, but I’m not allowed to leave my till. I can call a supervisor to get it for you, but just so you know, it might take a while before someone comes to the till if they’re all busy.”

(This is following something that happened the previous day, when I called a supervisor to get a replacement product, and they didn’t turn up for 15 minutes, after which the customer left without it.)

Customer: “Okay, that’s fine.”

(In this case, the supervisor arrives pretty much straight away, and brings the butter for her.)

Customer: *to me* “SEE? That wasn’t so hard, was it?”

Me: *pretty confused* “I’m sorry; I don’t understand.”

Customer: *sarcastically* “I’m sorry it was such an inconvenience to you to do something so simple for me.”

Me: *feeling really scared at this point that I’ve done something wrong* “I’m sorry, I didn’t mean it that way! I just wanted to warn you that you might be waiting a few minutes if things were busy. It was no inconvenience to anyone, and I’m sorry I made you feel like that.”

Customer: “Oh, okay. In that case, don’t worry about it! I obviously read the situation wrong.”

(I felt a little bit shaken up, but satisfied that it was dealt with now. The next day, my manager came over to tell me that the customer had put in a complaint about me, saying I was extremely rude and unhelpful. Since I’ve just started here, and the manager doesn’t know me yet, this could seriously damage my chances of keeping the job. So, to anyone who decides to put in a complaint against an employee for no good reason: have a serious think about it first, and consider just how much damage you could really do against an innocent person.)


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Not A Photo Perfect Finish

, , , , | Right | September 20, 2018

(My coworker and I are behind our counter working on photo orders when a customer comes up to our registers. He’s looking at the mats on our counter which explain the prices of photos. I go over to help.)

Me: “Hi. Anything I can help you with?”

Customer: “Wow! You were quick! I was interested in getting my passport photo done.”

(I’m not sure what the price is, either, since I’m newer to this department, though not new to the store, so I’m searching the mats for the price. Unable to find it, I call my coworker over.)

Me: *to coworker* “Hey, do you know the price of passport photos?”

Coworker: “Hmm, I thought it was $6.00.” *searches the mat* “That’s weird; it’s not on here. They must have left it off when they gave us new ones. Let me scan a UPC… All right, it’s $8.”

Customer: “Did your wages increase when they raised the price? Haha!”

Coworker: “Uh… Not really. Were you interested in getting a passport photo done?”

Customer: “Yep!”

Coworker: “Okay.” *to me* “Let me show you how it’s done!”

(I’ve seen her do this once before, but we don’t get many orders for it, so she shows me the ropes and we print out his photo. Later, he comes back to pick it up.)

Customer: *looking at picture* “I see she chose the one that wasn’t smiling!” *laughs*

Me: “Oh, yeah… All passport photos have to have no facial expression, so it was the most neutral.”

(All of his photos except one had him smiling, despite my coworker asking him to not smile and to be neutral.)

Customer: “I didn’t know that! So, if I don’t like this photo, what do you do?”

Me: “Well, unfortunately, the policy is that we can only fix photos, not return them. So if there’s any issues with your print, we will redo them for you!”

Customer: “Okay! No problem!”

(He leaves. Then an hour later, I get a call from the customer service desk:)

Me: “Hello, electronics, what can I do for you?”

Coworker #2: “Hey! There’s a man here who got his passport photo taken and he wants to return it. I know we can’t; I just want to know what to do.”

Me: “Why does he want to return it?”

Coworker #2: *to customer… I can hear him in the background* “So what was wrong with the photo?”

Customer: “Yeah, I’m not wearing the right color shirt, my face looks weird, and my hair isn’t right.”

Me: *to coworker* “We can fix it for him; just let him know he can come in anytime to get it redone.”

Coworker #2: “Okay, no problem!”

(He ended up coming in the next day and tried to take both home with him, instead of giving me the bad one back.)

Making A Wrong State-ment

, , , , , , | Right | September 20, 2018

(I work selling tickets at a large movie theater chain.)

Customer: “Can I get two tickets for [Movie] at 3:30 pm?”

Me: “I am sorry, sir, but the movie began at 3:00 pm. The previews are actually about twenty minutes long, so you still have time to go in.”

Customer: “NO! I want the 3:30 show time.”

Me: “Sir, there is no 3:30 show time.”

Customer: “DON’T PLAY STUPID WITH ME! I KNOW THERE IS A 3:30 SCREENING, YOU IDIOT. SEE?!”

(He pulls out his phone and slams it against the box office glass. I motion for him to slide his phone through the small opening and make sure he is watching carefully as I scroll up to the top of the show time page)

Me: “Sir, as you can see, these are the show times for our location in California. You are currently in Florida.”

(He couldn’t even look me in the eyes after I slid his phone back. He proceeded to walk off without another word.)

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