A Nice Hot Bowl Of Attitude Soup  

, , | Right | September 17, 2019

(I work in a sandwich shop. I’m in the back, stocking back up after a pretty tough evening rush. One of my employees comes back and looks at me.)

Me: “You okay?”

Employee: “This lady out here in giving me some attitude…”

Me: “All right, what’s wrong?”

Employee: “She said her soup ‘stinks.’ It smells like it usually does; I could smell it when I poured it for her. So, I asked her if she wanted a different soup, and she said no, so I asked her if she wanted a refund and she got an attitude with me.”

Me: “That’s weird. Did she not want the refund?”

Employee: “No, she does.”

Me: “Okay, well, that will be fine. I’ll be out in a second.”

(My employee walks back out. I follow suit in about a half a minute to find the woman laying into my employee at the register.)

Customer: “No, he rung me up because you were busy. You were all so busy that I didn’t get the service I deserve.”

Employee: “I’m sorry, ma’am. I just was asking which register you got rung up on.”

Customer: “Yeah, it was this one. You, girl, you need to watch your mouth! You need to learn when to hold your tongue; you shouldn’t have such an attitude!”

(My employee is not known for being rude — quite the contrary, actually — and while the customer is verbally attacking her, she isn’t saying anything. I try to interrupt the customer but she won’t settle down. I finally get a word in.)

Me: “Ma’am, do you have a receipt?”

Customer: “No, I didn’t get a receipt because it was so busy! No one ever gave me one!”

Me: “Did you pay with cash?”

Customer: “Yeah! I did!”

Me: “I’m sorry, ma’am, the register doesn’t automatically print out receipts for cash transactions, but it’s not a problem.”

(I nudge the employee over so I can get onto the register. The customer resumes lashing out at her.)

Customer: “You, miss, have a horrible attitude; you have horrible service! You need to learn to watch yourself!”

(My employee has not said a word, much less moved.)

Customer: “That’s right, you go ahead and fume! Go ahead and fume! Just go ahead and fume! You better get your act together!”

Me: *quietly* “[Employee], you can go in the back.”

(My employee exits to the back. I start a refund for the customer. I’m just as irate as my employee to the point that I’m shaking.)

Me: “Ma’am, was it just the soup that you needed the refund for?”

Customer: “Yeah, it stinks!”

Me: “Sorry about that, ma’am.”

(The customer continues to rant and rave as I process the refund. I can only do what I can to ignore her as I’m beyond furious at her treatment of my employee.)

Customer: “Can I go online or something? I have to let them know how bad your store’s service is! This was unacceptable; this was just horrible!”

Me: “You sure can, ma’am. We have a website and you’re free to leave comments.”

(I give her the address.)

Customer: “I’ll definitely be doing that; that girl was horrible! Way too much attitude!”

Me: “Okay. Thank you, ma’am.”

(I go into the back.)

Me: “[Employee], that lady was crazy. She’s going to leave a comment on the website, but don’t even worry. I’m going to take care of you. You didn’t do anything wrong.”

Employee: “She kept saying I had an attitude. I didn’t even say anything rude to her!”

Me: “I completely believe you.”

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His Nuts Are Out Of Order  

, , | Right | September 17, 2019

(I’ve already rung in the next customer’s order and am addressing him as he walks over to my register. Suddenly, a man steps in front of my register, grabs a dessert item, and interrupts me mid-sentence.)

Oblivious Man: “Does this have nuts in it?”

Me: “No, sir.” 

(I smile at the other customer and address him.)

Me: “Your total is $6.25.”

Oblivious Man: “This is six dollars?!”

(I look at the customer who I was originally trying to ring up. He smiles and shakes his head. He seems understanding, so I proceed to ring up the oblivious man and get it over with.)

Me: “No, sir, don’t worry about it. That’s only $1.28.”

(The oblivious man looks over at the other customer with a blank look, as if just noticing that I had been looking at and addressing this other person. The other customer just smiles at him. The oblivious man then proceeds to fumble for change for nearly a minute while more customers end up roadblocked behind the first, original customer. He finally pays and wanders away. The original customer walks up.)

Me: “That’ll be $6.25.” *quietly* “I’m so sorry.”

Customer: *grinning* “It’s okay. I’m sorry, too.”

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Two Much For This Guy

, , , | Right | September 17, 2019

(I’m the restaurant manager of a popular chain fast food outlet. It’s busy in our drive-thru so I go to the cashier booth to assist the young female with taking orders over the speaker box.)

Me: “Welcome to [Outlet]. May I take your order?”

Customer: “Yes, do you have the $2 burgers?”

Me: “Yes, we do.”

Customer: “How much for seven?”

Me: *silent for a second, questioning why they don’t know the answer* “Seven burgers will be $14.

Customer: “Okay, how much for six?”

Me: *looks at my coworker who is holding back laughter* “$12.”

Customer: “Oh, okay, how much for five?”

Me: *now trying not to laugh* “$10.”

Customer: “Okay, I’ll get five.”

Me: “Five beef or five chicken?”

Customer: “I’ll get a mix.”

Me: “Okay, two beef and three chicken comes to $10. Please drive to the next window.”

(The customer drives up and pays, after which my coworker and I laugh and walk to the front area.)

Me: “Good thing I have my bachelor degree or I might never have known my two times tables!”

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Men Get Heated Quicker

, , , | Right | September 16, 2019

(I am sitting by the counter in a quiet little Asian restaurant in my small town, waiting for an order that my father called in a few minutes before for my family’s dinner. Another customer comes in and orders a moment before my family’s order is ready.)

Female Employee: “Your order is ready, ma’am.”

(She begins to hand me the two bags.)

Male Customer: “Hey now, I just ordered! She’s just sitting on her a** and gets handed food before the man who just ordered!”

Female Employee: “I’m sorry, sir, but this order was called in before the customer arrived, so it was prepared before what you just ordered a moment ago. Your order is cooking and will be ready soon.”

Male Customer: “This is absurd! I demand she wait until the men are—”

Me: *interrupting him* “Sir, pardon me, but are you married?”

Male Customer: *hesitates* “Yes. What does that have to do with anything?”

Me: “When your wife cooks dinner, does your portion magically cook faster than everyone else’s meal?”

Male Customer: *grumbles, but doesn’t say anything further*

(To my surprise, the employee then opens the door to help me, as I have a bag in each hand.)

Me: “Thank you, ma’am. Have a good evening!”

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Time To Spill The Tea  

, , , , | Right | September 16, 2019

(I’m working with one other girl when a regular customer comes in. My coworker is on the register, so she takes the woman’s order.)

Customer: “I’d like a medium French vanilla iced tea with whipped cream and caramel swirl.”

(I can tell my coworker is confused, but we’re trained to repeat the order back to the customer.)

Coworker: “That’s a medium French vanilla iced tea with whipped cream and caramel swirl?”

Customer: *smiling* “Oh, no, no one in my family drinks iced tea. I want a medium french vanilla iced tea with whipped cream and caramel swirl.”

(I’m watching all this go down and I know that our customer wants an iced coffee, but my coworker is just getting more frazzled. She repeats the order back again, saying “Iced Tea” instead of replacing it with “Iced Coffee.”)

Customer: *getting irate* “No! You won’t ever hear me order iced tea! I won’t drink it, my husband won’t drink it, and my daughter won’t drink it! Now, I want a medium French vanilla iced tea with whipped cream and caramel swirl!”

(My coworker looks helpless and this is the last straw for the customer. She demands to see the manager. No manager is on duty at the moment. She storms out, saying that she knows our assistant manager and is going to call her. Sure enough, the phone rings about thirty minutes later and it is our assistant manager.)

Manager: “Did you see all this happen?”

Me: “Yes, I did.”

Manager: “And what did she order?” 

Me: *quoting* “A medium French vanilla iced tea with whipped cream and caramel swirl.”

Manager: *laughing* “Well, that sounds gross, doesn’t it? Tell [Coworker] to make what she wants next time, not what she orders.”

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