Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

Pointing Out A Customer’s Own Stupidity Makes You The Rude One

, , , , | Right | May 13, 2022

It is a little after seven in the morning. I have just finished getting the cashier area set up for the day. It is important to note that our counter is very long, but there’s only one place to pay. The other side of the counter used to be used for loaner cars before the company pulled the plug on that. I keep that window closed at all times, and I have put up a sign saying to use the other window along with an arrow pointing to where the customer is supposed to be.

Not a lot of people read this sign. Because of where my computer is, I cannot see if a customer is at the counter unless they’re where they’re supposed to be. I can also see the parts counter from my desk.

This morning, I’m sitting at my desk reading my emails when I notice a customer at the parts counter. A moment later, a second customer gets in line behind the first customer. I keep an eye on the parts counter to see if the customer has to pay. The first customer leaves without paying and the second customer approaches the parts counter. I see them pointing to me, so I get up and go over to where the card reader is. The customer then goes over to the other side where the sign with the arrow is.

Me: “Sir, over here.”

The guy huffs but walks over to my window.

Customer: “I’m picking up a car.”

Me: “What was the name?”

Customer: *Mumbles*

Me: “What was that?”

Customer: “[Customer].”

I look through our finished tickets and pull his out.

Me: “Okay, it doesn’t look like you owe anything today. I just need you to sign here and here.”

I mark where I need him to sign and hand him the papers with a pen. He only signs in one spot.

Me: “Up here, as well.”

He signs and throws the pen down. We have a cup for used pens sitting on the customer’s side of the glass, but I decide not to press him on it.

Me: “Okay, and this is your copy and your keys. Have a good day.”

Customer: “What’s your name?”

Me: “[My Name].”

The customer leaves but not before complaining to the manager. A few minutes later, the manager comes over.

Manager: “That guy that was just here said you were very rude to him. What did you do?”

Me: “I asked him to move over here and sign stuff. He didn’t owe anything.”

Manager: “That’s it?”

Me: “Yeah. I mean, if he was standing where I can’t see before he got in the parts line, then I guess he thought I was ignoring him, but that’s what the sign is for.”

Manager: “Maybe you need a bigger sign.”

A Fortuitous Malfunction

, , , , , , | Working | April 20, 2022

I bought a used car from a reputable dealer. Within the first week, it started having trouble getting started and once died at a red light. It had a dealer’s warranty for thirty days and it had the remainder of the manufacturer’s warranty, so not a big deal. Right?

Within a couple of days, the service area stopped answering their phones. I left message after message. After another two days, I called sales, and when I was called back, the sales manager said that service told him they couldn’t replicate the error. I finally just showed up after a week and demanded to speak with someone. The service manager met with me and said sales had misunderstood; in actuality, they couldn’t replicate the error on command, and therefore, they were having great difficulty diagnosing the problem. Should just be a couple more days, though.

No call back. I was calling a couple of times a day, but the phones were still going to voicemail every single time. This car wasn’t just a new car to me. I didn’t have a car, and now I could commute which would allow me to get a better job with more pay. But I couldn’t look for a new job until I got my car back.

I just walked in a second time, a week after my first visit. I went off on the service manager. As part of chewing him out, I mentioned that the lack of a car meant I couldn’t find a new job.

He agreed that yes, this had been a very long time. He agreed to arrange a rental car at no cost to me. Then, he said:

Manager: “You are looking for a job? What type of job are you looking for? I notice that you are paraphrasing to make sure you understand what I am saying and asking solid follow-up questions. I might have a position for you.”

Wait, I yell at him and he then tells me he has a job opening?

Ultimately, I didn’t work for the service department, but I was hired by the sales department. I was called for an interview, and at the interview, I was told I had the job; I simply needed to apply for it. This was by far the strangest way I have ever landed a new job.

Listen Or Lose, Buddy

, , , , , | Working | April 19, 2022

My car died, and I had to replace it immediately as I needed it for work. I went to a dealership and told them I wanted a sub-compact.

Salesman: “Let me put you in a truck.”

Me: “I don’t want a truck. I need a car with good mileage for work.”

I asked about a particular model.

Salesman: “Let me put you in a truck.” 

Me: “I do not want a truck.”

Salesman: “Let me put you in a truck.”

Me: “I am going to buy a car today, but I’m going to buy it from somebody who will listen to me!”

There were two other salesmen watching us. I fully expected one to swoop in for a guaranteed commission, but they didn’t budge. I walked to the dealer next door and drove out in my new car.

A Certified Waste Of Time

, , , , , | Working | April 11, 2022

A few years ago, I worked as a contractor. My main client was based over 100 miles away from my home address, so I split my time between a flat (apartment) that I rented closer to their offices and my home. The road infrastructure around their location was frankly awful, so I decided to start taking the train there and leaving my car at home.

One week, I returned home to find that someone had hit my car and damaged the front bumper quite severely. Of course, they hadn’t been kind enough to leave their information, so I had to submit a “no-fault” claim through my insurance.

As the car was driveable, I was asked to take it to a local dealership for an initial assessment.

On arrival on the day of my appointment, I spoke to a member of the service team, and after they couldn’t find my booking, we realised that I had gone to the wrong branch. Both sites were part of a chain of third-party used and new car dealerships in the UK and I had misread my appointment information. However, the service manager told me that they could squeeze me in and do the initial assessment for my claim and that they didn’t know why I had been told to take it to a dealer so far from my home address anyway.

Oh, how naïve I was.

A week later, I phoned the insurance company to ask for an update on my claim and had the following conversation with one of their agents.

Agent: “Apologies, sir, but there seems to be some confusion. According to my notes, we have you down as a no-show at your appointment?”

Me: “Oh, yes, sorry. I got the location wrong, but I took the car to another branch of the same dealership and they completed the assessment for me. They told me that they would contact the original location and sort this all out. Have they not sent the info through?”

Agent: “Hmmm, it doesn’t seem like it, but let me look into this and call you back.”

Twenty-four hours later…

Agent: “Hello, sir. I’ve looked into this, and I have good news and bad news. The good news is that I’ve spoken to the dealership that did your inspection and have found your paperwork. Unfortunately, though, the bad news is that they were not qualified to complete the inspection and we’ll need you to bring the car back in for another appointment.”

Me: “What do you mean, they’re not qualified? They are part of the same chain and told me that they could do the inspection!”

Agent: “Ah, yes, I’m afraid that, although they are part of the same chain, we vet individual branches, and whilst I am sure the branch has been certified by other insurers, they aren’t certified by us, so we can’t accept their report.”

Me: “I appreciate that this isn’t your fault, but you can imagine that I’m not happy about this. Fair enough, it was my mistake initially, but they assured me that they could do this report, and I specifically told them who my insurance was with. Surely, they should have known that their work wouldn’t be accepted?”

Agent: “Well, I’ve spoken with the head of their service team, and they told me that you took it to them of your own free will, so they don’t think they are at fault here. Frankly, they want to bill us or you for their work.”

Me: “Well, yes, it’s fair to say that nobody forced me to take my car to them, but that does rather overlook the fact that they told me that they were qualified to do work they were uncertified to complete, doesn’t it?”

Agent: “I agree. I’ve spoken to my management, and we are going to push back on paying them on the basis that they shouldn’t have accepted the job in the first place. Unfortunately, though, we do still need you to take the car to our certified dealer.”

Eventually, I got my car inspected and repaired. In the end, I did have to pay the excess on my policy, but at least the uncertified dealer withdrew their efforts to charge for the initial assessment. I hope karma bit whoever hit my car in the first place hard, though!

Play Threatening Games, Win… Threatening Prizes?

, , , , | Working | March 24, 2022

I work at a chain of car dealerships. We’ve been having problems with errors in customer data input — wrong names (angering customers), wrong addresses (leading to returned service reminder letters and customers angry they weren’t reminded), and wrong phone numbers (customers angry nobody called them to say their car was ready).

To solve this, we start running basic checks on the data entered every day, and to encourage our colleagues to up their game, we run a competition: the most accurate dealership in the chain each month gets a prize. And it is a good one; management seems serious about this. The staff members doing the input get cash. The other staff members who might also collect data get a bottle of good wine each. The service and sales teams get points that lead to a Christmas bonus. It is a really good deal, considering that the minimum it asks is typing a name and address correctly.

After four months, there are some stand-out members of the chain. One even appoints a member of staff to check data entry each evening to make sure it is correct. That staff member is delighted, having complained of being bored on her evening shift.

But one of the sites is consistently bottom. They never win; they are never even close. And the staff there start to get annoyed at this.

As the database administrator for the dealership chain, I make a point of visiting each site once a month to see if there are any issues or improvements the users need. As the time for the fifth month of prizes comes round, my boss goes on holiday.

I do my rounds of the dealership sites. I get good feedback from each of them, some useful enhancements that the staff wants, and a really good list of bugs and “features” that they can live without. I thank them all. Honestly, the feedback is so very useful, and everybody, including me, will benefit from the updates I can do from it.

The failing site also contributes, and their additions are just as useful. But as I am leaving, the managing director — the top man at the site — calls me into his office.

Managing Director: “The results from here aren’t good enough.”

Me: “I agree. But we can work on it. With a bit of effort, maybe tweaking the prizes, we can—”

Managing Director: “No. The results from here aren’t good enough and it’s your fault.”

Me: “Oh, do your people need more training? I can easily arrange that. I’m sorry if they haven’t—”

Managing Director: “No. It’s your fault. You need to change.”

Me: “Sorry, I don’t know what you mean.”

Managing Director: “You need to change things so that we win each month. If you don’t, I’ll get you sacked. [My Boss] isn’t here, so you’re f***ed.”

Me: “This is entirely inappropriate. I’m leaving.”

Managing Director: “If you leave without swearing you’ll make us win each month, my mechanics will have you beaten up and [My Boss] will agree.”

Me: “I’m leaving now.”

I walk out and call human resources. I explain what happened.

Human Resources Rep: “Well, it would be easier for everybody if you just did as he asked, wouldn’t it?”

And they hang up.

Obviously, I quit there and then, only to get phone calls from senior human resources begging me to return. They arrange a conference with me and the managing director. He denies everything he said and loftily announces:

Managing Director: “We’ll agree to disagree on what I actually said.”

I told him to go fornicate with himself.

Oddly, the company, with no prompting, paid me the statutory redundancy pay-off — a month’s pay for each year with them — plus extra and gave me a glowing reference, and they gave me and my husband a free slap-up dinner at a local very expensive restaurant.

The managing director left his job a month later to “explore other opportunities,” and the group itself dramatically collapsed a few months later when the sponsoring car manufacturer pulled their contract… because the data they were getting was suddenly so poor.