There’s No Accounting For The Kindness Of Some People

, , , , , , | Working | July 1, 2020

I had to buy a new-to-me car when mine gave up the ghost. Happily, I found a three-year-old used car at my favorite dealership and started all the necessary paperwork. I had enough money for a sizable down payment but was still going to need the three-year plan to pay the car off.

When I sat down with the dealership’s “number’s guy,” he had one of the best senses of humor I’d ever seen in an accountant.

I have many acquaintances who are accountants and not one has a grain of humor in their being. I apologize to accountants on this site who are actual humans. I know you exist; I just haven’t met any of you.

We finally got to the nitty-gritty of the monthly payments and he quoted me a price that stunned me because of how low it was.  

Then, he said, “Oh, wait. I’m supposed to offer you [Product]. Do you want that?”

Truth was, I did want that. So, with the product added, the low price went up considerably, but it was still within my budget.

The accountant looked at it for a minute and shook his head.

“Gosh, I forgot you were in last week looking for the car when we were offering the discount. I’m such a klutz.”

“Um… I only just came in two days ago,” I said.

He said, rather sharply, “No, no, I distinctly remember discussing this with you last week. I know car shopping is stressful, but surely you remember coming in last week and discussing the discount.”

It took me a minute, but then I said, “Oh, right. Sure. Last week.”

He applied the discount, which reduced my payment below the original monthly payment he had quoted me.

That is one of the reasons I keep going back to that dealership for service and will probably buy my next car there, as well.

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Unfiltered Story #194969

, , , | Unfiltered | May 27, 2020

I’m a receptionist at a car dealer but I usually ride my motorbike in to work. One day I’m getting into my armoured gear ready to go home and a couple of co-workers are wolf-whistling and giggling at me. (Note that my gear goes OVER my regular clothes, at no point have I undressed.) As far as we’re aware the showroom is empty since most staff have already gone.Next day the Sales Manager has the following conversation…
Manager: So that model will be £X on the road
Customer: Well [other dealer] can do it for less than that. What are you going to give me for the poor service I received?
Manager: When was this?
Customer: When I came in last night the girl on reception was trying on a new pair of trousers and two other girls laughed at me. It’s disgraceful!
Manager: (trying not to laugh himself) Our receptionist was just putting on her protective motorcycle gear, and I’m sure the other girls were laughing at her, not you.
Customer: Oh no, they were laughing at me. I can tell!
Not sure how she could “tell” since she was so far away from us we didn’t know she was there – and she still didn’t get her discount! Mind you I did have to explain to several co-workers who only got half the story that no, I was not in trouble for stripping at my desk…

Unfiltered Story #192956

, | Unfiltered | April 30, 2020

I was working as a receptionist and a little old lady, who was not very good at english, had returned after a purchase to complain that the car seat was too low.

The cars have switches on the side of the seat to adjust height, support and tilt, I left the desk to walk out and show her how to use them.

She then ignored me showing her twice, refusing to touch them herself, go into the car and made me kneel on the ground (I am 6 foot!) to adjust it while she sat there.

I then did her passenger side, smiled at her and wished her a good day.

She didn’t even thank me.

50 Shades Of Scammer

, , , | Legal | April 16, 2020

This was related to me by someone I knew back in the 1970s; it took place around 1960. He went to a local new car dealer to look into buying a car. As part of that process, the salesman suggested that they take his car to the service bay so an appraisal could be done for trade-in value purposes. He wound up not liking the final purchase price, so he decided to not buy anything. That’s when things got weird.

They claimed they didn’t have his car. The salesman, who had taken his keys to hand off to the service person who took the car around back for the appraisal, tried claiming that this didn’t happen, and told him that he’d probably need to just buy a car.

He called the police via payphone. When they arrived, he told them what had happened. They addressed the salesman, asking him where the car and the keys were. When the salesman tried to claim he never received any keys, they started to arrest him, at which point the salesman admitted to receiving the keys and handing them off to someone else.

The police informed him that unless he could find the person he had handed the keys off to, he’d be arrested. The rest of the search for the “missing” car took place out of sight of my friend — the police told him to remain where he was while they went looking — but the police just kept doing the same thing until they finally found someone willing to take them to the car rather than be arrested.

Shady car dealers have been with us a long time.

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Everybody’s Lookin’ Forward To The Weekend, Weekend

, , , , , , | Working | March 19, 2020

(I work at a car dealership. Our online appointment system kind of sucks; in theory, we can set parameters, but it has so many bugs it still allows customers to make appointments for things they shouldn’t and in ways that set totally unfair expectations for our team. As such, we regularly go through the pre-scheduled appointments to call customers with those sorts of appointments and to clarify and reschedule their visits. A common situation is people scheduling the very last afternoon appointment of the day for intense diagnosis, something we only purposely schedule in the mornings to give our technicians the best shot at getting the customer an answer in the same day, and hopefully even leaving us enough time to fix the car without it having to stay over, possibly for multiple days if we miss the cut-off to order parts if we don’t have them in stock. Unless we notify them otherwise, those customers often expect to still get their car back the same day, even though the shop closes soon after they would be dropping the car off.)

Me: “Ugh, here’s another last Friday afternoon web appointment for multiple concern diagnosis. We need to call to reschedule.”

Coworker #1: “I don’t get why people do that. And it’s for Friday afternoon more than any other day, too!”

Coworker #2: “Yeah, what’s that about? Like, even if their problem ends up being something we might be able to get out quickly if no other cars showed up for their appointments and the techs really busted their butts, it’s Friday afternoon. People just want to go home. Their car is probably going to stay until Monday.”

Me: “I used to work with a tech who fully admitted that a Friday afternoon car doesn’t get as good an inspection as the rest of the week because he didn’t want to find anything that might make him stay late; he just wanted to start his weekend.”

Coworker #1: “I know! I don’t get why people don’t think about this stuff. Like, are they doing their best work on the very last thing they do Friday before they go home?”

Coworker #2: “I feel like it’s normal to be pretty checked out at that point.”

(This wouldn’t be too noteworthy… except that about twenty minutes later, I hear [Coworker #1] and [Coworker #2] talking about their nails. They regularly go together to get manicures and are complaining about the workmanship.)

Coworker #2: “It’s really frustrating. Like, look at this smudge! I totally felt like they were rushing.”

Coworker #1: “Tell me about it! And this keeps happening lately!”

Coworker #2: “Maybe we should switch nail places.”

Coworker #1: “Maybe we should. It’s just so annoying. Like, we purposely go in for the very last appointment on Friday evening so there are no other customers after us so they don’t feel like they have to rush!”

Coworker #2: “Seriously. Why are they in such a hurry, anyway?”

(I don’t think they knew I could hear their conversation as there was a cubicle wall between us, but as I listened to them I just shook my head wondering how they don’t see the parallels between their situation and our customers’.)

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