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Not Much Assurance About The Insurance, Part 17

, , , , | Right | November 18, 2021

Where we work, if you are getting work done on your car and it is expected to take a while, we will give you a complimentary loaner car. To get a car, we need three things: a driver’s license, debit or credit card, and proof of car insurance. None of these things can be expired.

People do tend to give us expired car insurance, but usually, it has expired within the last six months. When this happens, we ask that they either ask their insurance to email or fax it to us, or they can go onto the website, screenshot their information, and email it to us. People will sometimes argue that “it’s the same information,” but they usually cave once we refuse to give them a car.

My coworker is giving out a loaner car to a customer whose car is expected to be here for a couple of days. My coworker asks for his license, credit card, and insurance, and he gives them.

Coworker: “Oh, your insurance is expired.”

Customer: “It’s the same information.”

Coworker: “I can’t accept this.”

Customer: “Why not? It’s the same information.”

Coworker: “This insurance expired three years ago. If a cop pulled you over, you would get into trouble.”

Customer: “The cops don’t care. It’s the same information. Just give me a car.”

Coworker: “No. I need recent car insurance. This is expired.”

Customer: “My insurance isn’t expired.”

Coworker: “Well, I need proof. My system has no way of knowing this isn’t really expired. You could call your insurance, you could go to their website, or you could download their app onto your phone.”

Customer: *Yelling* “No! It’s the same information! Just give me the d*** car!”

Coworker: “Sir, please don’t yell. I need recent car insurance.”

Customer: “I’m not giving you my d*** insurance!”

Coworker: “Okay, sir. Have a good day.”

She gives him his stuff back.

Customer: “What am I supposed to do? Take the f****** bus?”

This goes on for a bit more and he eventually leaves without a loaner car. A few days later, an off-duty officer comes in to pick up his car. While I’m processing his payment, I make small talk with him.

Me: “Let me ask you, if you pulled someone over and their insurance card expired three years ago, would you be okay with that?”

Cop: “No, that wouldn’t fly with me. If it had expired less than a month ago, I might let you off with a warning, but not for three years.”

Me: “Ah, okay. We had a guy a few days ago try to give us insurance that expired back in 2017.”

Cop: “He’d better hope I don’t pull him over.”

Related:
Not Much Assurance About The Insurance, Part 16
Not Much Assurance About The Insurance, Part 15
Not Much Assurance About The Insurance, Part 14
Not Much Assurance About The Insurance, Part 13
Not Much Assurance About The Insurance, Part 12

Picture Being This Annoying

, , , , , , | Working | November 1, 2021

I am a photographer who happens to be female. I am contracted out by a company to different dealerships to take pictures of vehicles for sale for their online inventory. I’ve gotten my fair share of comments from various men out in the lots — most commonly, “Need a model?” Gag!

At one dealership, I notice I am sometimes approached by one salesman in particular. 

One day, I am working on photographing the exterior of a vehicle, and I see that salesman driving a car, which he eventually drives past me. When he sees me, he excitedly takes out his iPhone and holds it up, pretending to take a picture. Hilarious.

Later on, I am taking pictures of the interior of a vehicle when I am startled by a knock on the window. When I look up, surprise, surprise, it’s him. He’s holding up his iPhone again, and it’s pressed against the car window. I roll my window down a little and he says something along the lines of, “Thanks for the lesson!” Again, incredibly funny. I make a sort of forced chuckle that sounds so fake I can hardly convince myself.

A couple of weeks later, I am back working at the dealership. I am shooting the outside of a vehicle when the same salesman shows up. I barely see him out of the corner of my eye, and my back is toward him since I am walking toward the vehicle to open the door to access a control inside. He continues walking toward me, and the vehicle, saying, “Oh, wait a minute!” in a “funny” way, with his iPhone out again.

I mostly ignore him and open the door. When he passes by me, he sees that I’m not amused, and says, “I can tell you’re sick of me. I’ll leave you alone.”

Riiight. Dude, you don’t get to try and guilt me into not being amused by your stupid comments. I’m just trying to work in peace, and it’s honestly so annoying — and frankly disrespectful — to be distracted. Plus, how’d he feel if I walked by if he was with customers and made comments? My time is no less valuable than his!

Conditional Air Conditioning

, , , , , , | Working | October 25, 2021

I have a 2007 car. The air conditioner randomly decided to stop working and only started up again as I started planning to take it to the mechanic to have it looked at. I’d been fighting it for about five years by the time this all started.

At the start of the second summer of the global health crisis, it finally died for good. Because I hadn’t been driving much since the crisis started, I ignored it for two weeks to see if it would start up on its own. It never did, so I set an appointment at my local dealership to have them check it out and prepared myself for the cost.

The first one they put in that day all but caught on fire; it smelled like burning plastic when they ran the air. The second one I had to wait until the following week to install since it would come in after they closed. The advisor was very apologetic but I told him that was fine. They put in a temporary unit with no promises it would get me through my next appointment — still no issue for me as I’d been driving around with no air conditioner in my car for two weeks at that point.

The second one they put in basically broke straight out of the box, so this time, I let them keep the car until they got the third replacement in at the end of the week. That one broke, too! It sounded like a death rattle regardless of how high we ran the air.

The advisor was all but falling over backward, clearly mad and embarrassed at the three broken fans. I let him know I was in no way mad at him and actually found the whole thing quite funny. He said that they had been using after-market parts since they’re cheaper but was going to order me a brand-new part from their warehouse three states over and waive the cost for me. He apologized that it was going to take a few days and said it would be best for me to drive with my windows down.

Five days later, it came in… and it worked! The advisor was still upset and embarrassed at the other parts but was happy to see I was pleased with his work.

They Don’t Really Have A Handle On This

, , , , , | Working | October 24, 2021

The inside door handle is broken on my two-and-a-half-year-old car. I know it should be covered by the warranty, so I call the dealer and explain the situation to the receptionist.

Me: “Can I please talk to the service department to schedule a repair?”

Receptionist: “Actually, let me transfer you to the parts department so we can make sure we have the part you need.”

Of course, I have no idea what part it needs, so I ask the parts department to transfer me to service. The parts guy makes a scoffing sound at the receptionist’s idiocy and transfers me to service.

The service guy stammers a bit.

Service Guy: “Can you just stop in so I can look at it? We’ll see what part it needs so we can be sure we have the right part.”

It’s on my way home anyway, so I stop in. He takes a minute to look at the handle.

Service Guy: “Oh, yeah, we can do that. We have the part in stock.”

Then, he hands me his card, and as he walks away, he says:

Service Guy: “Just give me a call to schedule an appointment when you want to get it fixed.”

Really? What was I doing there if I didn’t want to get it fixed? I wonder if he was just hoping I’d procrastinate until the three-year warranty ran out.

It’s Counterintuitive, But He Should’ve Listened To The Salesman

, , , | Right | CREDIT: luther_williams | October 20, 2021

I used to sell cars, and the dealership I worked at had a policy of being honest, honoring our word, and not advertising bulls***. This was both a blessing and a curse, because our competitors didn’t abide by the same rules, and if you took a split second to look at our reviews compared to our competitor reviews, you’d see that.

I was working a deal on a truck for a customer and it had a conquest rebate of $1,500. We were at roughly $40,000. The customer I was working with qualified for that conquest rebate.

However, before I closed him, he was browsing on his phone, and he saw a competing dealer offering a very similar F150 for $35,000. Our offer to him was basically invoice minus rebates. I knew this dealership was lying on several fronts and I explained how the dealer got to the $35,000 price.

Me: “They didn’t include freight or prep in any of their advertising; they have small print saying this. They stacked rebates that weren’t stackable. They included every single conditional rebate possible; you won’t qualify for those rebates. They have mandatory add-ons — such as VIN etching, nitrogen in tires, and tinting — that they won’t mention until you get there, and they charge a lot for those options. I also know that the general manager at this dealership never does invoice deals, ever.”

I tried to explain this to my customer, and of course, he didn’t believe me because I’m a car salesman and no one should trust a salesman.

Me: “It’s close to closing, I know what the inventory on your vehicle looks like, and it’s really unlikely the conquest rebate of $1,500 will be available come tomorrow.”

Customer: “I’m going to go to [Competing Dealer] and get a better deal since you refuse to beat their offer.”

We couldn’t. If we’d have matched their offer, we’d be losing tons.

Me: “The price we offer is off the table the second we close up shop for the night, and tomorrow the deal could be completely different.”

He went to the other dealer. The next afternoon, he came back fuming.

Customer: “Can you believe they wanted to charge me freight and prep?”

Yes, I could.

Customer: “Can you believe they included rebates I didn’t qualify for?”

Yes, I could.

Customer: “Can you believe they included rebates that can’t be combined?”

Yes, I could.

Customer: “Can you believe they wanted to charge me thousands and thousands of dollars for bulls*** add-ons?”

Yes, I could.

Me: “What price did they finally come to?”

Customer: “$42,500.”

Me: “Did you buy the truck?”

Customer: “No way in h*** was I going pay $2,500 for the same d*** truck then I could get from you!”

Me: *Smiling* “So, you want the truck?”

Customer: “Yes, let’s just get this over with.”

Me: “Well, unfortunately, the conquest rebate didn’t get renewed, so your new price is $41,500.”

Customer: *Staring blankly* “Are you f****** kidding?”

Me: “Nope. Here, I can show you.”

I showed him the list of rebates from the month prior, and the expiration date on those rebates — which was the previous day — and then I showed him the new list of rebates which clearly showed no conquest rebate.

Customer: “Look, if you don’t honor the price you gave me yesterday, I’m just going back to the other place.”

Me: “Every dealer has access to the exact same rebates. They also don’t have the conquest rebate anymore, so if yesterday their price was $42,500, today their price is going be $44,000.”

He huffed and puffed and bought the truck.

Rebates are not money from our dealership; rebates are money directly from the factory. If the factory decides to stop offering a rebate, I have zero control over that.