A Long Wait Un-Till

, , , | Right | November 15, 2019

(I sell tickets in a booth at a ski resort. The mic is not working very well and even when we speak loudly, the customers have trouble hearing us. Because of this and the sun’s reflection on the glass, they often have trouble even acknowledging our presence at the till and we have to call them multiple times before they realize there’s a cashier behind the glass. I’m at till #4. One day, my coworker at till #3 gets up and leaves for her lunch break. I see a customer approaching till #3 to get a ticket. I call him a few times so that he can come to my till, instead. He’s not coming and I don’t see him anymore so I assume he went to till #2 or #1, instead. A few minutes later, I see him coming to me to get a ticket:)

Customer: “I was waiting at that till but the cashier left and she didn’t come back!”

(This customer really kept waiting five minutes for her to come back instead of just going to another till like anyone would! Besides, we have to put a sign to indicate that the till is closed when we leave for lunch break, and there was no one else in the queue so he could have gone to another till very quickly. I tried hard not to laugh!)

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Sadly, Some Adults Don’t Grow Out Of This

, , , | Right | November 15, 2019

(The non-profit that I volunteer for has recently begun getting booths at outdoor festivals during the summer to introduce our organization to the community, to educate people about our cause, and to do some fundraising. Our booth consists of an activity that costs a dollar and lasts about two minutes. The dollar is a suggested donation, and people will sometimes give more. It is this festival’s inaugural year, so not many people are aware of it. However, it is being held at a popular park, so the foot traffic is good. I’m working the front of the booth, taking donations and explaining the activity. I’m approached by some kids who appear to be about twelve years old. They’re dressed brightly for the festival’s theme and seem to be at the age where parents drop kids off at a location with a little money with the promise of being picked up at a later time.)

Me: “Hi. Would you like to do [activity]? It’s a dollar per person donation for two minutes.”

Tween #1: “That sounds awesome! Two, please.”

([Tween #1] hands me a five-dollar bill, and I give them back three dollars. They get in line behind a few others. After several minutes, [Tween #1] returns to the front of the booth with the three dollars change I gave them.)

Tween #1: “Can we give this to you as a donation?”

Me: “Absolutely! Thank you so much!”

(They return to the line, do the activity, and leave happy. I am still manning the donation station an hour or so later when they return. Our booth is popular, so repeat customers are not unusual.)

Me: “Hi there!”

Tween #1: “Hey. Um. So, we want to buy some fans, because it’s pretty warm out, but they cost two dollars.”

(There’s a pause here, and I’m left to figure out that they’ve run out of money and need a dollar each to get paper fans. I’ve observed that kids of this age are often aware of how money works, but not the myriad of faux pas that goes with it. I’m stuck trying to decide if I’m going to be the nice adult that returns part of their donation, or if I’m going to be the one that gives them a life lesson in not requesting refunds of money donated to nonprofits. In the end, I pull out the three dollars and hand them back.)

Tween #1: “We only need two; you can keep the third!”

(I murmur thanks and put the remaining dollar back in the jar. Later, the members of our group are sitting around after the festival, talking about the pros and cons of returning next year. I relay my story with the tweens. The executive director of our nonprofit nods.)

Executive Director: “Yeah, I saw part of that. What did you do?”

Me: “It was really awkward, but I ended up just giving them the two dollars back. I figured their parents could explain to them later. I’ve been doing education about our cause all day and wasn’t up to explaining money faux pas to them.”

Executive Director: *looking for the silver lining* “That’s okay. It’s three dollars we didn’t have before.”

Volunteer: “Oh, man. That sounds like something I might have done as a kid and looked back on as a mortified adult.”

(The others agree with this assessment, and I decide not to mention to them the number of adults I’d encountered while working retail who tried to demand refunds on charity donations.)

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Get Me To The Hotel On Time

, , , , | Right | November 15, 2019

(I work at the front desk at a very well-known hotel chain. The phone rings.)

Me: “Hello, [Guest Services], this is [My Name]. How can I help you?”

Caller: “Hi, I’d like to make a reservation.”

Me: “Great! What’s the date of arrival?”

Caller: “I don’t know! It’s for a wedding!”

Me: “Okay… However, I’ll need a date of arrival to look up because there are a lot of weddings happening this year and next. Do you have the invitation?”

Caller: “No! It’s not my job! It’s your job to know the dates!”

Me: “Actually, it’s only my job to make the reservation, sir. Why don’t you call me back when you know the date of arrival?”

Caller: “F***, really? You should know the date for me!”

Me: “Have a wonderful night, sir!” *click*

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Dark Moch And Salad, At Tenagra  

, , , , , , | Right | November 15, 2019

(A couple comes in, and it is immediately obvious that English is not their first language. They point to the menu and state a couple of things, but it seems they want to order something specific.)

Male Customer: “I… uh…” *makes drinking motion*

Me: “Drink, yes. Coffee? Tea?”

Female Customer: “Coffee! Yes!”

Male Customer: “And… uh…”

(He is looking increasingly frustrated, and I want to find a way to reassure him. I notice he is wearing a Star Trek shirt, and the wife has a Starfleet insignia necklace, so I assume these two are not just passing fans.)

Me: “Raktajino?”

(They both pause, smile, and nod vigorously. I give them the Vulcan salute, and we manage to  get their order together with less stress and more laughing. They wanted a mocha and a salad. After they are seated my coworker comes over.)

Coworker: “What did you say to them?”

Me: “‘Coffee’ in Klingon.”

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Email Fail, Part 24  

, , , | Right | November 15, 2019

(I’m a network administrator for a medium-sized company, and we use Microsoft Outlook for our corporate email. One day, I get a call from one of our employees:)

Caller: “My email isn’t working! I can’t send or receive anything!”

Me: “Okay, let me check a few things.”

(I check the network account for the user, and also the email server. Everything looks okay. I send a test message to trace and it appears to go through.)

Me: “Did you get the message I sent?”

Caller: “Yes, I got that, but I still can’t get into my email.”

Me: *very confused* “Are you getting any kind of error message?”

Caller: “Yes! I entered my phone number and it says my account isn’t found!”

Me: *light bulb going on* “Okay, you’re trying to get into your Gmail account. I can’t help with that.”

Related:
Email Fail, Part 23
Email Fail, Part 22
Email Fail, Part 21

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