No Parfait Pay

, , , , | Right | September 17, 2019

(This is my first day at my new job. A woman and her nine-year-old girl come in. The mom orders her drink and a cake pop for her daughter. I take her credit card as the girl walks up to her mom holding a parfait.)

Girl: “Mom, can I get this?”

(I stop, staring at the mom, waiting for a response as I can easily add another item before swiping her card.)

Mother: “I’m sorry, honey, it’s too late now. But you know, the good thing is that this isn’t the last time we’re coming to [Store], so there are plenty of other times to get that.”

(The daughter is still holding the parfait as the mother pays for her items. I figured the little girl will put the parfait back, as the mother told her they weren’t buying it. I later notice the girl taking the parfait to her seat.)

Me: *to coworker* “Should I say something?”

Coworker: “I wish we could, but it would be awkward to tell her to come and pay for it.”

(I decide to ignore the situation until the mother comes up to the register.)

Mother: *to my coworker* “Can I get a spoon for my daughter’s parfait?”

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Okay… Rude!

, , , , | Right | September 17, 2019

(I am working at a copy and print store. One day, we have a particularly busy day. There are several long lines of people and unfortunately, people have been waiting for quite a while, even with several people manning the counters. A young woman finally gets to my counter.)

Customer: “I need something printed.”

Me: “Sure! What exactly is it?”

(She gives me the specifics of her order.)

Me: “Okay, no problem, but there may be a wait since we’re having such high volume. Something like that will probably take us 20 to 30 minutes.”

(She starts to get visibly upset and yells at me.)

Customer: “SOMETHING LIKE THIS SHOULDN’T TAKE THAT LONG!”

Me: “Ma’am, I’m sorry, but as you can see, we have quite a lot of people here and so, unfortunately, there is a small wait.”

(I’ll be happy to do it for you, but I can’t put off other people jobs that came ahead of you.)

Customer: “Well, I’m just going to take my business elsewhere and they’ll have it done quicker.” *turns to leave*

Me: “Uh… okay.”

(She turns back around.)

Customer: “You don’t have to be rude. You didn’t have to say, ‘Uh… okay.’ You should have said, ‘Thanks and have a nice day.’”

(I can sense that she’s about to walk back to me and begin yelling so I smile at her and say enthusiastically:)

Me: “Thanks and have a nice day!”

(Hopefully, I have effectively cut off what might have been a rant. I look at the next customer and again, enthusiastically say:)

Me: “Hi! How can I help you?!”

(The woman huffed and ran off, passing more people on her way out, all of whom were very nice when they got their turn.)

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A Hole In Their Knowledge Base That Is Being Filled In  

, , , , , | Right | September 17, 2019

(I work at an adult store. It’s pretty quiet and I spend most of my time watching YouTube videos or surfing the Internet. I just had a customer walk in and after 30 minutes of her walking around she finally comes up to talk to me.)

Me: “Hi. How may I help you?”

Woman: “I’m confused. What do you do with all these toys?”

Me: “Anything really. But mostly you just find a hole and stick it in.”

Woman: “What about this?” *holds up a battery-operated toy*

Me: “Find a hole and stick it in.”

Woman: “And this one?” *battery-less toy* 

Me: “Find a hole and stick it in; you may start to see a pattern here.”

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H2-Only A Little Bit Bigger

, , , , | Right | September 17, 2019

(A customer has just pulled up to the drive-thru speaker. This happens before I can greet them. The coworker in this story often has friends coming through the drive-thru, nearly all of whom are generally annoying.)

Customer: “[Coworker] is a f*****!” *laughter*

Coworker: “What?!”

Manager #1: “[Coworker], tell your friends to get out of the drive-thru.”

Manager #2: *to the customer in her pretending-to-be-happy while ticked off voice* “What can I get for you today?”

Customer: “A cheesy cheddar burger…”

(I start ringing it in as the second manager continues talking to them.)

Manager #2: “All right.”

Customer: “Three waters… Three big waters. Not the little tiny ones.”

(I, being on drive-thru, am assigned to make drinks for orders. Our water cups are about 12 ounces; the next size up is about 16. While I know that he means he wants large cups, I start filling the 16-ounce cups.)

Me: *to Manager #1* “If they ask, they didn’t specify how much bigger.” *wink*

(Needless to say, they were not exactly ecstatic about the “big” cups or my manager’s explanation.)

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A Nice Hot Bowl Of Attitude Soup  

, , | Right | September 17, 2019

(I work in a sandwich shop. I’m in the back, stocking back up after a pretty tough evening rush. One of my employees comes back and looks at me.)

Me: “You okay?”

Employee: “This lady out here in giving me some attitude…”

Me: “All right, what’s wrong?”

Employee: “She said her soup ‘stinks.’ It smells like it usually does; I could smell it when I poured it for her. So, I asked her if she wanted a different soup, and she said no, so I asked her if she wanted a refund and she got an attitude with me.”

Me: “That’s weird. Did she not want the refund?”

Employee: “No, she does.”

Me: “Okay, well, that will be fine. I’ll be out in a second.”

(My employee walks back out. I follow suit in about a half a minute to find the woman laying into my employee at the register.)

Customer: “No, he rung me up because you were busy. You were all so busy that I didn’t get the service I deserve.”

Employee: “I’m sorry, ma’am. I just was asking which register you got rung up on.”

Customer: “Yeah, it was this one. You, girl, you need to watch your mouth! You need to learn when to hold your tongue; you shouldn’t have such an attitude!”

(My employee is not known for being rude — quite the contrary, actually — and while the customer is verbally attacking her, she isn’t saying anything. I try to interrupt the customer but she won’t settle down. I finally get a word in.)

Me: “Ma’am, do you have a receipt?”

Customer: “No, I didn’t get a receipt because it was so busy! No one ever gave me one!”

Me: “Did you pay with cash?”

Customer: “Yeah! I did!”

Me: “I’m sorry, ma’am, the register doesn’t automatically print out receipts for cash transactions, but it’s not a problem.”

(I nudge the employee over so I can get onto the register. The customer resumes lashing out at her.)

Customer: “You, miss, have a horrible attitude; you have horrible service! You need to learn to watch yourself!”

(My employee has not said a word, much less moved.)

Customer: “That’s right, you go ahead and fume! Go ahead and fume! Just go ahead and fume! You better get your act together!”

Me: *quietly* “[Employee], you can go in the back.”

(My employee exits to the back. I start a refund for the customer. I’m just as irate as my employee to the point that I’m shaking.)

Me: “Ma’am, was it just the soup that you needed the refund for?”

Customer: “Yeah, it stinks!”

Me: “Sorry about that, ma’am.”

(The customer continues to rant and rave as I process the refund. I can only do what I can to ignore her as I’m beyond furious at her treatment of my employee.)

Customer: “Can I go online or something? I have to let them know how bad your store’s service is! This was unacceptable; this was just horrible!”

Me: “You sure can, ma’am. We have a website and you’re free to leave comments.”

(I give her the address.)

Customer: “I’ll definitely be doing that; that girl was horrible! Way too much attitude!”

Me: “Okay. Thank you, ma’am.”

(I go into the back.)

Me: “[Employee], that lady was crazy. She’s going to leave a comment on the website, but don’t even worry. I’m going to take care of you. You didn’t do anything wrong.”

Employee: “She kept saying I had an attitude. I didn’t even say anything rude to her!”

Me: “I completely believe you.”

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