Unfiltered Story #202136

, , , | Unfiltered | August 1, 2020

(It’s the end of a Saturday dinner shift and I’m cleaning up the bar when the phone rings.)

Me: Thank you for calling [restaurant]. How may I help you?

Customer: What time do you close?

Me: We close at ten o’clock.

Customer: But it’s after ten now!

Me: Yes, it is.

Customer: I live just around the corner. If I come in now, can I get dinner?

Me: I’m sorry, but the kitchen is closed.

Customer: How about take-out?

Unfiltered Story #201382

, , , | Unfiltered | July 23, 2020

I work in customer service and I am the only one scheduled that night. We are slammed and the lines are very long. I finally get the line down to one customer who is with her husband.
Me: What can I help you with?
Customer: I want you to order this shirt for me in an extra-large.
Me: I’m sorry ma’am but I can’t do that. We don’t have anything back here that can order merchandise. There are three machines in store that can do that for you (I then tell her where they are and these machines have a sign at the top that you can see from far away that say this is where you order online products)
Customer: What do you mean? I have been standing in line this whole time and with my kids too!
Her kids have been sitting in chairs nearby playing on their phones clearly not bothered.
Me: I’m sorry but we’ve never been able to order anything from customer service. Even then, we typically can only help you through the steps since so much private information is required. When you order in store it requires your credit card information, the last four digits of your social and your home address. Our company wants to keep customers assured that no one will have access to your private information but you and that’s why we can’t do orders for you.
Customer (in a deadpan tone): Wow, such great customer service nowadays. I’m sure I’ll be back.
She walks away and I’m just glad to be rid of her. She acted so self-entitled and that the world revolved around her. I can’t even think of a single department store nearby where you can order things online from customer service. I’m sorry she had to stand in that long line, but if she would have asked anybody, they could have told her the same thing. The ironic thing was that one of the computers is right across from me and she could have read the sign from the line saying that’s where you order.

Parenthood Doesn’t Come With Clairvoyance

, , , , , | Healthy | July 19, 2020

My son was born with a very slight heart murmur. The pediatrician said he needed to see a cardiologist so they called one in right away. He was only an hour old.

One month later, I got a letter saying the insurance wouldn’t pay because it needed a pre-authorization twenty-four hours before the visit. I called the insurance company and said that twenty-four hours before the visit, my son was negative twenty-three hours old. They paid the claim.

He’s eighteen now, and he’s fine.

This story is part of our July 2020 Roundup – the best stories of the month!

Read the next July 2020 Roundup story!

Read the July 2020 Roundup!

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Unfiltered Story #199921

, , , | Unfiltered | July 6, 2020

The associate at customer service has just paged me to answer a call that was for jewelry since half of our callers don’t choose the extension option when calling and just say what department they want when the reach the customer service desk. I answer the phone and say my usual speech.
Me: Thank you for calling Store Name this is My Name in jewelry. How can assist you today?
Customer: Can I talk to you about toys?
Me: I’m sorry can you repeat that. Did you say toys?
Customer: Yes, I want to speak with someone in toys.
Me: Okay let me transfer you.
I’m not sure how she thought I was toys but first, she didn’t choose the toys extension and had to tell the customer service associate she wanted jewelry. Then she heard me say I worked in jewelry and still thought that was correct?

License To Get Frustrated

, , , , , , , | Working | June 30, 2020

About a year and half ago, I moved from Florida to Pennsylvania for graduate school. Since I was moving as a student, it wasn’t necessary for me to go through all the steps to change my residency, such as updating my driver’s license or vehicle registration.

It is now time for me to renew my Florida vehicle registration. I am technically a resident of Florida, but I receive an email saying that my registration has been denied due to my car insurance being for Pennsylvania. I didn’t have this issue last year, even though my circumstances haven’t changed. I call my insurance company to figure out what is going on and what my next steps should be. 

Insurance Agent: “Well, since you are located for most of the year in Pennsylvania, you should probably register your car there.”

Me: “Okay, but I am not a Pennsylvania resident. I don’t think I’m allowed to register my car here without changing my residency, and I would rather not do that. I’m probably not staying here after I graduate.”

Insurance Agent: “That’s fine! Because you are a student, that allows you to register your car in Pennsylvania, even without a Pennsylvania license.”

Me: “Okay, thank you! I will look into that.”

As I am still not certain this is correct, I call the Pennsylvania DMV.

Me: “Hi, I’m a student and Florida resident. However, my insurance company said I could register my car in Pennsylvania regardless?”

DMV Representative: “No, you need a Pennsylvania license. If you don’t have one, you can’t register your car here.”

Me: “That’s what I thought. I’ll call my insurance agency back. Thank you!”

After explaining this entire situation again on the phone:

Insurance Agent #2: “Okay, I can absolutely change your policy to a Florida one. That’s strange that it changed.”

Me: “Great, thank you! I didn’t make any changes in the last year, so I’m not sure how that happened.”

I spend a good deal of time on hold, while the agent begins to change everything over.

Insurance Agent #2: “So, there are actually notes from a different phone call saying that you are a full-time Pennsylvania resident.”

Me: “But I’m not. I’m a student and only here temporarily.”

Insurance Agent #2: “Well, because of the notes, I’m not allowed to change your policy.”

Me: “So, I’m not a Pennsylvania resident, so I can’t register my car in Pennsylvania, but I can’t fix my insurance policy to register my car in Florida? Even though I never changed my policy to a Pennsylvania policy in the first place?”

Insurance Agent #2: “That’s correct.”

Me: “My registration expires in a week. The Pennsylvania DMVs are all closed due to the pandemic. I don’t want to drive an unregistered vehicle and potentially get in trouble. What should I do?”

Insurance Agent #2: “You should keep the records of these phone calls and go once everything is reopened. You might be able to do it all online.”

Spoiler alert: you can’t.

Me: “So, despite the fact that I’m a student and not a full-time Pennsylvania resident, I have to change my residency? And despite that I was able to renew my registration last year when I was in the exact same situation?”

Insurance Agent #2: “That’s correct.”

Me: “Well, thank you. I guess I’ll try to get that done soon.”

While this is all comically inconvenient, it isn’t the worst thing. The biggest kicker is that Florida driver’s licenses are good for eight years, and I finally had to renew mine this year. And now I’ll have to pay to have a new one issued for a new state.

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