Not A Very Rewarding Attitude  

, , , , , , | Working | January 15, 2020

(I have to stop by a local big box electronics store in the middle of the workday to grab some USB drives for our IT department. I typically don’t shop here, but the usual store is several miles out of the way. I quickly grab what I need and go up to the first open register, where the cashier in uniform is wearing a name tag which says, “In Training,” and there is a woman in civvies wearing a “Trainer” name tag.)

Trainee: “Welcome to [Big Box Store]. Did you find everything you need?”

Me: “Yup.”

Trainee: “And did you have our [rewards plan] card with you?”

Me: “Nope, don’t have one.”

Trainee: “Well, sir, would you like to sign up? It’s free and you earn points with every purchase.”

Me: “Not today, I’m in a hurry, thanks.”

Trainee: “It only takes a few minutes to sign you up, sir; are you sure you don’t want it? It costs nothing!”

Me: “Nope, not interested.” 

(Normally, I’d take a harder stance on saying no, but the dude is in training so I figure I’ll let him practice his spiel and let it go after the “three-peat” rule is satisfied.)

Trainee: “But you can use your rewards points to get [Branded Item #1] and [Branded Item #2], in addition to coupons.”

Me: “Seriously, not interested. Just ring me up because I’m in a hurry.”

Trainee: “Okay, sir, no problem let’s get you checked out.”

(As the trainee reaches to start ringing up my stuff, the trainer taps him on the shoulder.)

Trainer: *super condescendingly and more than loud enough for me to hear her* “No, he didn’t sign up for the [rewards plan] card. Let me show you how it’s done.”

(The trainer then steps up to the register to take over the transaction.)

Trainer: “Now, sir, I think maybe he didn’t explain that the plan is free and—”

Me: *cutting her off* “I heard three times. I know about the plan. I’m in a hurry and very clearly not interested. This is now a hard no, which means you stop and ring me out.”

Trainer: “Oh, sir, you really aren’t listening to what I’m telling you. I’m trying to help you! Now—”

Me: *cutting her off again, crescendo-ing my deep voice into a full blown roar* “I understood every d***ed word! Stop insulting my intelligence. I know the plan is free, I know what the points can be used for, and I’m not bloody well interested. And I’ve made it very clear that I am in a hurry and trying to get out of here. Now, either you step aside and let the polite gentleman—” *pointing at trainee* “—ring me up, or I will shout loudly enough for the store manager to come here and take my complaint about your piss-poor service. If you’re going to waste my time and belittle both me and the guy who was actually doing his job right, I might as well make sure my time is being wasted filing a complaint ABOUT YOU!”

Trainer: “Well, you’re a lost cause.” *to trainee* “He’s your problem now.” *walks over to meet a security guard from the entryway, who is now halfway to the register*

Trainee: “I’m really very sorry, sir.”

Me: “Dude, you did your job right. I could have been a jacka** up front, and I would have if you hadn’t stopped after the mandated three attempts. You were fine and following your training; we have no problem.” *actually manages to pay for my three products as the security guard gets to the register*

Security: “Sir, you can’t be in here causing a scene. You need to pay and leave.”

Me: “I just paid. I’d have paid sooner but the idiot behind you—” *pointing at trainer* “—refused to ring me up because I won’t sign up for [rewards plan] card. Also, she was super rude to me and to the guy she’s supposed to be training. If being upset over that is a problem, please call the store manager and pull the recording from the camera there on the wall.”

Security: “Uh… You want me to pull the audio and video? Sir, that will show exactly what happened. If you’re lying, I’ll have you banned.”

Me: “Please, pull it. Watch it with the store manager.” *hands over business card* “Here’s my contact info, so if you need to ban me after what you see and hear, please do so.”

Security: “Okay, sir, I’m going to pull the recording.”

Trainer: “No, not necessary; I think he’s learned his lesson!”

Me: “It is necessary. Tell the store manager I look forward to hearing from him. Now, I have other places to be.”

(I emailed a complaint to corporate and I did hear back from the store manager the next day with an apology for the way I was treated. He offered me a free membership in [rewards plan] and a $50 coupon to win back my business. I told him I was voting with my wallet and taking all future business to the local independent shop, instead. The big box place has since gone out of business. Can’t imagine why that location was underperforming.)

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Announce Yourself Or Renounce Yourself  

, , , | Working | January 15, 2020

(I’ve gotten tired of the spam calls and am usually pretty brusque when a phone call comes from an unknown number.)

Me: “Hello.”

Telemarketer: *with obvious accent* “Hello, how are you doing?”

Me: “Why are you calling?”

Telemarketer: “Are you this rude with everyone?”

(I hung up. Who is being rude here? Geez.)

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Because A Bandage Can Totally Fix A Mild Traumatic Brain Injury

, , , , , , | Working | January 15, 2020

(My boss refuses to believe employees who say they’re injured. We are working together in a small space with several obstacles, and he accidentally bumps me sideways, causing my head to bounce off a steel beam. After I regain consciousness about thirty seconds later, I slowly get to my feet, still dazed and bleeding.)

Me: “Boss, I’m taking the rest of today off and going to a doctor to be checked out.”

Boss: “No, you’re not. Go wash yourself up and slap on a bandage, and then get back in here.”

Me: “Not happening.”

Boss: “You’re being insubordinate. Do what I tell you.” 

(I walk out, wash off the blood from my forehead, bandage it up, and then go straight to HR to report what happened before heading for the doctor’s office. Luckily, it’s only a “mild” concussion. I take three days off and come back to work.)

Boss: “You disobeyed my orders. Sign this writeup.”

(I snatched the writeup from his hands and stalked off to HR again, showing them the unsigned writeup and mentioning a few things like “unsafe work environment” and “OSHA regulations.” The writeup was thrown out and my boss was demoted and transferred.)

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This Driver Is Bus(t)  

, , , , , , | Working | January 15, 2020

(Since my wife takes the car to work, I take the bus to school. There is a bus stop right next to the house so it’s no trouble. Normally, there’s no problem with this arrangement as the majority of bus drivers are relatively attentive and will stop if they see people. Then, there’s this time. He flies right past me, leaving me screaming and chasing the bus. A passenger yells at the bus driver which forces him to stop after a couple of blocks. I decide to be cool about it, even though it seriously irritates me.)

Bus Driver: *passive, not even looking towards me* “Sorry ’bout that.”

Me: “I guess we all have off days.”

(I pay for my ride and sit. During the ride, he stops for people who start talking to him; clearly they know each other. They don’t even pay but he lets them sit and keeps talking. They don’t even ask for a stop but he does stop where they need to go. Right as I’m starting to think it was just a one-off moment, he blows past the next bus stop, where an old, thin man with a walking cast is holding his cane up to ask to get on the bus. I shout at the bus driver to stop. He backs up the bus about 200 feet back to the stop, incredibly dangerous. The old man gets on the bus, and the driver doesn’t apologize. Now my stop is coming up, so I pull the stop-request lever, naively assuming that the bus driver knows this means the next bus stop is where I want to go. I am mistaken and he blows by my stop.)

Me:Excuse me! I pulled the lever! Stop the bus!”

Bus Driver: “This isn’t one of my stops! I don’t have to!”

Me: *standing up, which means if he keeps driving he is knowingly endangering passengers so he’s forced to stop if he doesn’t want to get fired* “Actually, you do. The official stops are to denote expected timing. You have to stop whenever people are at bus stops, and at the next stop when someone pulls the lever!”

(He stops the bus in the middle of a busy intersection, a couple of blocks away from my stop.)

Bus Driver: *aggressive and angry* “GET OFF MY BUS!”

Me: *mocking and snarky* “WITH PLEASURE! Have a NICE. DAY.”

(I got off the bus and immediately called the bus dispatch and complained about him, both about what happened to me and to the old man. It turns out he had just barely gotten out of mandatory retraining, and this was his first day back after having been forced off the job for a legal infraction. I don’t know if he’s still working for the bus company, but he was taken off my route and one of the good bus drivers returned!)

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No… We DON’T KNOW… Please Elaborate

, , , , | Working | January 14, 2020

(I have a few chronic conditions which require regular doctor’s visits. My boyfriend takes me since I can’t drive. He’s a tall, muscular black man, and he has a heart of gold. At one visit, we get a new nurse. She keeps giving me worried looks, and when my boyfriend steps out to take a work call, she drops her voice to a whisper.)

Nurse: “Ma’am, do you need help?”

Me: “I… What?”

Nurse: “You can be honest here. Do you need me to call the police? Is he hurting you?”

Me: “My boyfriend? No!”

Nurse: “Well… he’s… you know… so if you ever need help…”

Me: “No, but can I talk to the doctor?”

(The doctor was not too happy when he found out about the nurse’s conversation. She was fired soon after.)

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