As Refreshing As A Cold Brew!

, , , , , | Right | September 7, 2020

It’s Labor Day, and we have shortened hours because of it, so we have a sign on the door that reads, “Hours: 7-5.” I work at a store that occasionally does a happy hour in the afternoon with half-off or two-for-one drinks. A couple comes in at about three pm and we have this interaction.

Woman: “Are you having a happy hour today?”

Me: “Oh, no. There’s one on Friday, though!”

Woman: *Getting angry* “Well, why does your sign say there’s a happy hour from five to seven?”

Me: “Oh, those are our hours for the day! From seven am to five pm.”

Woman: “Well, that’s false advertising.”

Me: “I’m sorry for the misunderstanding. What can I get for you?”

Woman: “I want [very complex $15 dollar drink], and I’m not going to pay for it because of the false advertising you have.”

Me: “Ma’am, I’m sorry, but I can’t do that. I apologize, but that’s not an offer today, and even if it was, I could only give you half off.”

Woman: *Rolling her eyes* “Fine, but I want your largest cold brew with no water and no ice, and I have a coupon for it.”

I know we’re running low on cold brew and if I make that we’ll have no cold brew until tomorrow evening.

Me: “All right, can I see the coupon?”

She shows me her phone with an expired coupon.

Me: “I’m sorry, that’s expired; I can’t use it.”

Woman: “Well, you should honor it anyway! How was I supposed to know?!”

My supervisor comes over.

Supervisor: “Ma’am, I will give you the drink for free today on the condition you stop trying to cheat the cashier out of a free drink; you could have easily gotten it if you were nice to her in the first place.”

My supervisor hands her the drink and aggressively throws the straw down at her. The woman scowls and leaves and motions for her boyfriend to follow, after he didn’t get a drink or even a chance to say anything.

Supervisor: “I have no problems giving free drinks because they’re so overpriced, but if a customer ever tries to cheat you out of one, come to me.”

That was very refreshing, because normally this supervisor can be a bit of a strict policy follower, so it was nice to know that he has my back when we have to break policy!

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The End Is Just The Beginning

, , , , , | Right | July 4, 2020

I work for a company that manufactures technology for quick-service restaurants. My team supports a computer we made for a large fast food chain that is used to view training videos.

A customer calls in on July 4th. Since we have a limited staff, I’m not able to get to this ticket until two days later. The restaurant phone number we have on file is no longer in service, so I call the customer on his cell.

Me: “Hi, this is [My Name] from [Company]. I was calling about your training computer.”

Customer: “I called this in over 24 hours ago! Why are you only calling me now?”

Me: “I apologize for the delay; we had a limited staff over the holiday and most of us were pulled to work on other products. I’m just now working through the backlog.”

Customer: “Well, this is ridiculous. I should be getting help right away! Why aren’t you guys more reliable?!”

Me: “Again, I apologize for the delay. The ticket I have here says you weren’t able to watch some of the training videos. Can you describe the issue in more detail?”

Customer: “Every time I watch the ‘Getting Started’ video, it stops at a certain point and won’t go forward.”

I check to make sure the software is running properly, the network connection is stable, etc.

Me: “Well, I’m not seeing anything wrong at the moment. Would you be able to go through the video with me while I monitor the software to check for any errors?”

Customer: “I’m not at the restaurant. You’ll have to call me on Monday.”

On Monday, I call the customer and get a similar tirade on how this is taking too long, etc. We go through the video and he tells me where it stops.

Me: “Okay, I think I see the problem here. That’s the end of the video. You need to close it and start the next one.”

Customer: “Oh… Well, it shouldn’t have taken you so long to figure that out!” *Click*

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A Good Kind Of Tea Party This Time

, , , , , | Right | July 4, 2020

We have a regular who comes in and gets two large drink cups. Sometimes we’ll just give them to her without ringing them in because she’s nice and we’re lazy. Today, the Fourth of July, she comes in holding a bag from the grocery store across the street.

Cashier: “Just the two large iced teas, today?”

Customer: “Yeah, but I also have something for you.”

She puts the bag on the counter and pulls out two boxes of frosted sugar cookies and cupcakes.

Customer: “I bought these for you guys because you’re open on the Fourth of July and still have my tea.”

Cashier: “Oh, my goodness! Thank you so much!”

After reading so many stories on here about customers asking why stores are open on holidays, it’s nice to have customers like this every now and then. And the cookies were delicious.

This story is included in our Feel-Good roundup for July 2020!

Read the next Feel-Good Story here!

Read the July 2020 Feel-Good roundup!

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A Great July 4th Starts On July 3rd

, , , , , | Right | July 4, 2020

It is the fourth of July. I’m stopping to pick up some donuts and I notice a sign on the door stating they are closing at 2:00 pm for the holiday. It is about 10:00 am when I hear this exchange.

Customer: *To the clerk* “You guys get an easy day today, huh?”

Clerk: “Um, sort of.”

Customer: “Well, the sign says you close at 2.”

Clerk: “Yeah, but I’ve been here since 5.”

Customer: “Oh.”

Seriously, man. Do you really think a donut shop is nine-to-five?

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Independence Is Nice, But Being With Friends Is Better

, , , , , , , , | Friendly | July 4, 2020

I have moved into a small apartment in an old building in a “rough” part of town. As far as I can tell, my neighbors are very diverse, mostly immigrants, and all lovely.

The Fourth of July is coming up, and since money is tight, I’m not able to make it home for the holidays. I will be working a shift at the gas station I work at the night before, anyway, so I would be too tired to travel on the day.

I get home one day and see my neighbor’s door open; they’re an Iranian family. The mother is doing laundry and has the door and windows open to make a breeze on this hot and humid day. We get talking, and she asks me what I know about the Fourth of July, as she has heard it in conversation recently. I explain about Independence Day and what American families usually do — BBQ, fireworks, etc. She seems satisfied with the answer and goes back to doing laundry.

The next day another neighbor, this time a Chinese man, knocks on my door. He asks my help in translating a government form he has to complete, and he doesn’t understand certain words. We have spoken before so it didn’t come out of the blue, and I am happy to help. Funnily enough, afterward, he also asks about the Fourth of July and what it means. Again, I am happy to explain.

The day before the Fourth of July, I am heading out to my long night shift and bump into another neighbor coming into the building, a Ugandan woman. She doesn’t ask me about the Fourth of July, but asks if I am working all night, as I sometimes do. She is shocked, asking why I am not celebrating one of my holidays with my family, and I have to explain I have moved far away and money is tight. 

I go to my shift, which is 6:00 pm to 6:00 am, and it goes by without incident, just lots of people on the road traveling to see family and last-minute purchases of party supplies. I finish, head home, and get some sleep.

I wake up around midday on the Fourth of July and see a piece of paper at the bottom of my front door. Someone slid it under while I was sleeping.

It reads:

“Hi, [My Name]! We felt sorry that you couldn’t celebrate with your family today, so we’ve made some food for you. Come across whenever you’re hungry.”

It was sent by the Iranian mother across the hall. Very surprised, and more than a little touched, I freshen up and go over. I discover that their whole apartment has been turned into an international potluck! 

Their apartment is the only one with a terrace, and there I find most of my neighbors! Some are wearing tacky Fourth of July plastic glasses, some are drinking from red party cups, but all are having a good time. Without realizing, I had assisted or befriended most of my neighbors over the previous months, and I had been one of the few US citizens that had treated them nicely and with respect, so they wanted to say thank you.

That afternoon, I celebrate an All-American holiday with Iranians, Chinese, Ugandans, Filipinos, Uruguayans, and Vietnamese, who all contributed their cultural food for the occasion. It is the best Independence Day I have ever had! I miss living in that crappy old apartment!

This story is included in our Feel-Good roundup for July 2020!

Read the next Feel-Good Story here!

Read the July 2020 Feel-Good roundup!

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