Would You Like To Sign Up For The Card That’s Already In Your Hand?

, , , , , | Working | January 12, 2019

(I have been serving a line of customers when my manager approaches me and starts berating me for not asking for the customer’s loyalty card. The customer had given me their card along with the stock they were purchasing; we are supposed to ask before taking payment.)

Me: *holds up card* “The customer gave it to me first; I’ve already entered it.”

Manager: “Hmph. You didn’t ask the last customer, either.”

Me: “They had their card ready, too.”

Manager: “Well, I’ve been standing here while you served six customers, and you didn’t ask a single one for their cards or ask them to join.”

Me: “They all had their cards ready for me.”

Manager: “Yeah, sure. That’s what you say.”

Me: *pulls up my transaction records on the screen* “Why don’t you take a look yourself? You will see that the last ten customers I’ve served have been cardholders.”

Manager: *in a sulky voice* “Well… you are supposed to ask every time or get them to join up.” *stomps off*

Next Customer: *holding her card out to me* “You better ask for me for this; I don’t want you to get in trouble because of me.”

Registering Your Sexuality

, , , , , | Working | January 12, 2019

(It’s a quiet moment at the registers. Two of my coworkers and I are talking about coming out, as one of my coworkers and I are both gay. The phone rings and one of my coworkers goes to answer it. She pauses for a second before talking.)

Coworker: “Thanks for calling [Store].”

(She listens to the caller before transferring them to the right department. Once she sets the phone down, she buries her face in her hands.)

Coworker: “I almost answered with, ‘Hi, I’m gay!’”

(We had a good laugh about it.)

Locker Stocker

, , , , , | Working | January 12, 2019

(It’s the day before a planned inspection and audit. One of the things we were warned about was that our lockers would be inspected, and if any stock was found inside it would be classed as theft and dealt with accordingly. I have two days off, including the inspection day. There is a staff member who is constantly trying to get me into trouble, but the manager doesn’t believe she purposely does it. As I am getting ready to leave work, my manager asks me to come in the next day to help finalise a few things.)

Me: “Sure thing. I can be here at ten, if that’s okay?”

Manager: *standing in front of lockers* “That’s great. Now let’s get out of here.”

Me: “Oh, I almost forgot my jacket. It’s in my locker; could you pass it to me? It’s unlocked.”

Manager: *opens my locker* “Very good — a nice empty locker.”

(The next morning I get in and go to my locker, and I find that it has been stuffed full of stock.)

Me: “Uh, [Manager], could you look at this, please?”

Manager: “What the…? I know your locker was empty last night.” *starts pulling out the stock* “I saw [Coworker] carrying these half an hour ago; I told her to put them away”

Me: “So, she put them in my locker?”

Manager: “Oh, she probably didn’t do it on purpose. You know we use the top row of lockers for storage.”

Me: “My locker isn’t on the top row, and it has my name written on it.”

Manager: “There’s no way she would do that on purpose. I don’t know why you can’t get on with her.”

(A couple of weeks later, the coworker decides to also take her wrath out on the manager, and after being pulled up on it, she walks out, sending a nasty resignation letter to try and get the manager into trouble. Three days of a lovely, peaceful workplace pass when the manager comes up with this gem.)

Manager: “You know, I think that [Coworker] was the cause of all the trouble around here.”

Me: “You think?”

Closing Down Any Empathy For You

, , , , , , | Working | January 11, 2019

(I just began working at a new deli after some issues at a previous job. Starting out, the new job is great! I had fun coworkers and a nice manager, and even the higher-ups seem very kind and helpful. As time goes on, of course, some things start to seem off or annoying, but I let those go. It isn’t much to complain about. One night, I am closing and, unfortunately, I am running a bit behind. I was supposed to be out by 8:00, but it’s coming onto 7:10 and I’m not where I am supposed to be.)

Me: “Hey, [Manager], I’m running a little behind. Can you give me a hand, here?”

Manager: “Sorry, [My Name], I’m running behind on my own stuff, too. I don’t know if I’ll make it out on time myself.”

Me: “Oh, well… Okay. When you get the chance, I could really use some help.”

(I continue doing what I was doing. A few minutes later, I begin to filter our deep fryer. I still have other things I need to do, but I’m keeping calm so I don’t make any mistakes… That is, until my manager comes by and watches me work over my shoulder.)

Manager: “You’re not going to make it out on time, are you?”

Me: “Probably not… That’s why I asked for help before.”

Manager: “Well, I can’t help. I have stuff to do. Man, you’re not making it out of here until well past 10:00!”

(The deli closes at 10:00.)

Me: “Well… I still have quite a few things to do.”

(Once the fryer is done being filtered and has cooled down a bit, it’s about 7:50. I begin taking it apart to clean out the filter. My manager is close by, just watching me work.)

Manager: “Man, you are so behind!! I can’t believe it; how could you be so behind?”

Me: “I’m not sure… Look, if you’re just standing there, not busy, I could use a little help with something else.”

Manager: “I told you! I am not done yet! I’m going to be late, too!”

(A little annoyed, I continue with my work. My manager continues to watch me until the clock strikes 8:00, when she packs up her things.)

Manager: “You’re still behind? Good luck with that! I’m going home. Night!”

(And she left. I didn’t make it out until just before 10:00 that night. The next morning I came in for an earlier shift and my manager told me that I didn’t do anything right, and that I obviously needed to be retrained in closing. I’ve gotten better — and faster — at closing since, but that night just irked me enough to where I lost a little respect for my manager.)

Why Do Rude People Think Everyone Else Is?

, , , | Working | January 11, 2019

(I live in the Republic of Ireland, and my husband and I have planned a holiday in Northern Ireland for my birthday and our wedding anniversary. A few family members give me Sterling cash for my birthday to use while we’re away. Unfortunately, we have to cancel the holiday at the last minute, so I go to the post office to change the Sterling to Euro, as that’s where I’ve always changed my currency before.)

Me: “Hi. I just want to change this Sterling to Euro, please.”

Staff: “No.”

Me: “Uh… no?”

Staff: *rolling her eyes* “That’s what I said. No.”

Me: “Okay. Is there a reason why you can’t?”

Staff: *muttering under her breath* “For God’s sake.” *louder* “We don’t exchange Sterling to Euro anymore. We only change Euro to Sterling.”

Me: “Oh, right. Sorry, I didn’t know. Do you know of anywhere else that exchanges Sterling?”

Staff: *rolling her eyes and cursing under her breath* “No!”

(I see red and snap at this point. She’s being needlessly rude.)

Me: “Wow. Thank you so much for the excellent customer service. You really bent over backward to help me. Thank you for being so accommodating.”

Staff: “There’s no need to be rude. It’s not my fault we don’t exchange Sterling anymore. If you didn’t want it you shouldn’t have bought it in the first place.”

Me: “You’ve had an attitude since the minute I walked in here. Not that’s it any of your business, but I was given this Sterling to use on a holiday I was taking for my birthday and wedding anniversary. I’ve had to cancel at the last minute because my dad died. You are an ignorant f****** b****, and I don’t know why you work in customer service.”

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