Unfiltered Story #90058

, , | Unfiltered | June 23, 2017

(Woman walks up to counter)

Me: “Hello, how is your day going?”

(Woman puts a brand new cup from our store on the counter)

Woman: “I want my free refill!”

Me: “you can only get a free refill within two hours of your original purchase, and its $.50 for non [Company Name] card members”

(The woman point to a regular I just rang up that I knows has no association with her)

Woman: “He has my money, give me my coffee. (Points at my coworker not named Heather) Don’t let that Heather b**** get it.”

Me: “You need to pay for your own coffee ma’am, when did you purchase this cup?”

(She starts muttering, I go to get the supervisor and notice the lid and barcode slip in our tip jar. While I’m away she lundges over the counter and grabs the stolen cup. Police were called and we got the cup back later that day)

Well, Look What The Sewage Dragged In

, , , , | Right | June 20, 2017

(My store’s sump pump has stopped working and caused raw sewage to back up into the store. We have closed the store until the plumber is able to fix the problem and a hazmat team can come and clean everything. All the doors have signs saying we are closed. Unfortunately for me, policy says that whenever workers are in the store a supervisor has to be in the store with them as well. I am that supervisor. I am sitting in the customer area in one of the only spots I can sit without being in sewage. Since we closed customers have come up, read the sign, and left. A few tried the handle first, then when they couldn’t open it read the sign, and left. I’m sitting in the back watching but there isn’t much I can do. A customer comes up to the door and tries it. It doesn’t open. She pulls harder. She walks around to the other door and tries that one. Then she goes back to the first and then back to the second. She then comes over to the window that is next to where I am sitting. There is a shrub that runs the length of this side of the store from the door all the way back. She forces her way through the shrub and starts banging on the window. She bangs harder. Finally I get up because she isn’t leaving and go to the side door, the one closest to her.)

Me: “Ma’am, we’re closed.”

Customer: “Finally! Your doors are stuck.”

Me: “No, we’re closed. They are locked.”

Customer: “It’s very unprofessional for you to just be sitting on the job. It’s very lazy of you.”

Me: “I’m sorry, but we’re closed. We are having technical issues and I can’t let anyone in.”

Customer: “Well, I’ve been here for 30 minutes and I demand a drink for free! I got mud all over my shoes and it’s your fault for having doors that wouldn’t open!”

Me: *standing near sewage* “Ma’am, we’re closed. I am closing the door now. Our competitor is across the parking lot. I suggest you go there.”

(I then close and relock the door, not sure how she has missed the horrible smell that is coming from the store. After a few more minutes she leaves in a huff. The next day I’m working and the phone rings so I pick it up.)

Customer: “I came by yesterday and the person working was being lazy and locked the door because they didn’t want to help anyone! Because of them my shoes were ruined and I was late getting back from my lunch break!”

Me: “Ma’am, that was me. We were closed, the door was locked, the lights were out, and there were signs. What else did you want us to do?”

Customer: “Well, Google said you were open, so you should have been open!”

Me: “Ma’am, I’m sorry, but we can’t know ahead of time when things are going to break causing us to close the store. I’m hanging up now.”

(And I did. She left a one star online review about us not being open during business hours and the lazy employees.)

It Can Be Damaging To Wait So Long

, , , | Friendly Learning | June 16, 2017

(A vaguely familiar man comes up to my counter. I have no idea what his name is, but I assume he’s probably a former classmate. Not sure when exactly we were in school together, but then…)

Customer: “Hi! How are you?”

Me: “I’m good today! What can I get you tonight?”

Customer: “Oh, I’m fine! I just wanted to apologize for the way I treated you in school. I’m really very sorry about all that.”

Me: “Um… okay?”

Customer: “I was such a jerk. I can’t believe I made you cry that much in Miss [My Sixth Grade Teacher]’s class. I’m so sorry.”

Me: “Um, sure. That’s nice of you. I’m afraid I can’t remember your name?”

(Nor can I remember the specific incident he’s referring to. It happened a lot in sixth grade.)

Customer: “I just wanted to make things right. Are you okay now?”

Me: “Yeah, I mean, I’ve got two degrees and I’m working here to kill time before I ship out with the Peace Corps in a couple months.”

Customer: “Oh, that’s great! I was afraid I really damaged you!”

(I never did figure out who he was, but I got a kick out of the apology — fourteen years late!)

Sugared With Stupidity

, , , | Right | June 13, 2017

(I work at a coffee shop where we offer flavored coffee. The standard question is “would you like cream or sugar?”. This happens on drive-thru.)

Me: “Good afternoon, what can I get started for you?”

Customer: “Give me a hot caramel mocha.”

Me: “Cream and sugar?”

Customer: “What?!”

Me: “Would you like cream and sugar?”

Customer: “Why are you asking me that? Are you stupid? It doesn’t come with either!”

Me: “Okay, so, no cream and no sugar.”

Customer: “What the f*** are you talking about?”

Me: “Anything else?”

Customer: “Learn how to make coffee, idiot.” *pulls to window* “Can you add cream and sugar?”

Me: “…”

Trying To Milk Their Services

, | Right | June 12, 2017

(A man approaches the bar with a carton of almond milk he’s bought from another shop.)

Customer: “Can you guys just steam this and put it in a take-out cup for me?”

Coworker: “Uh, no…”

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