Serving Out Large Cups Of Patience

, , , , | Working | September 19, 2019

(It’s the first real, nice day of spring and I decide to treat myself on my lunch break by going to the drive-thru of a popular coffee chain. Everyone else in town has had the same idea as me, apparently, as the line is almost into the road. I am only about two minutes into an hour-long lunch, so I roll the windows down and get in line, deciding to enjoy the weather while I wait. After about fifteen minutes, I finally pull up to the order speaker.)

Barista: *sounding frazzled, even through the speaker* “Thank you for choosing [Coffee Shop]; I’ll be right with you.”

Me: “Absolutely, take your time! No rush.”

Barista: *now sounding relieved* “Thank you so much.”

(I settle back in and wait. And wait. Ten minutes pass before I hear a voice again, the same person.)

Barista: “Oh! My! God! I am so, so sorry for that wait! Thank you so much for your patience!”

Me: “No worries! You guys seem busy today; I don’t mind waiting.”

Barista: “Thank you so much. Ohm my gosh. My apologies again. What can I get started for you?”

(I order my drink — a medium specialty latte — and pull forward to the window with $10 in hand to pay. The barista opens the window and holds her hand up in a sort of “stop” gesture.)

Barista: “Please, don’t worry about the total. It’s on me today.”

Me: “What? Are you… Are you sure?”

(The drink I ordered is almost $10, and I’m worried the cost will come out of either the barista’s pocket or tips.)

Barista: “Absolutely. I can’t even tell you how much I appreciate your patience. It’s been an incredibly hectic day.”

Me: “Oh, my God, of course! I understand; it looked like Hell when I pulled in. If I wasn’t prepared to wait, I would have gone somewhere else.”

(The barista flashes me a huge, grateful smile and hands me a large-size cup. Before I can even say anything, the barista says:)

Barista: “Thank you again for understanding and your patience. This is just the least I can do to show you my appreciation. I hope you have a fantastic rest of your day!”

(Before she closed the window, I launched myself up to toss the $10 into the tip jar just inside. She laughed and shouted, “Thank you!” as I drove off. It was easily the most delicious and satisfying latte I’ve ever had!)

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No Parfait Pay

, , , , | Right | September 17, 2019

(This is my first day at my new job. A woman and her nine-year-old girl come in. The mom orders her drink and a cake pop for her daughter. I take her credit card as the girl walks up to her mom holding a parfait.)

Girl: “Mom, can I get this?”

(I stop, staring at the mom, waiting for a response as I can easily add another item before swiping her card.)

Mother: “I’m sorry, honey, it’s too late now. But you know, the good thing is that this isn’t the last time we’re coming to [Store], so there are plenty of other times to get that.”

(The daughter is still holding the parfait as the mother pays for her items. I figured the little girl will put the parfait back, as the mother told her they weren’t buying it. I later notice the girl taking the parfait to her seat.)

Me: *to coworker* “Should I say something?”

Coworker: “I wish we could, but it would be awkward to tell her to come and pay for it.”

(I decide to ignore the situation until the mother comes up to the register.)

Mother: *to my coworker* “Can I get a spoon for my daughter’s parfait?”

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Unfiltered Story #163285

, , , | Unfiltered | September 17, 2019

(I am working the drive-thru at (coffee shop) and this college-age guy walks up to the front register. There are no cars currently, so I go to take his order)
Me: Hello, what can I get for you?
Customer: How much are these? *puts pack of mints on counter*
Me: *scans mints* $2.15
Customer: So much would it be for four of them?
Me: *is a bit confused, but starts to scan the mints four times*
Customer: Because I need to buy a gift for Veronica Android the high witch of California and her sister the witch of North Carolina all hail Lucifer he will come back and they think I’m not going to send them a gift but they don’t know that I’m sending them one. They’ll be surprised. So I need a gift for the witches how much please?
Me: …….Um……
Customer: Are these naturally or artificially flavored?
Me: I don’t know
Customer: Are you refusing me customer service? Does anyone else hear this? This person is refusing to answer my question!
Me: No I’m not refusing, but if you look at the packaging it doesn’t say
*shift supervisor comes over*
Supervisor: Sir do you want to buy these?
*I slip away back to the drive thru to take an order and this customer proceeds to stay in the store another 2 hours and talk very loudly about crazy religious stuff and devil worship and witches and make everyone very uncomfortable*

Time To Spill The Tea  

, , , , | Right | September 16, 2019

(I’m working with one other girl when a regular customer comes in. My coworker is on the register, so she takes the woman’s order.)

Customer: “I’d like a medium French vanilla iced tea with whipped cream and caramel swirl.”

(I can tell my coworker is confused, but we’re trained to repeat the order back to the customer.)

Coworker: “That’s a medium French vanilla iced tea with whipped cream and caramel swirl?”

Customer: *smiling* “Oh, no, no one in my family drinks iced tea. I want a medium french vanilla iced tea with whipped cream and caramel swirl.”

(I’m watching all this go down and I know that our customer wants an iced coffee, but my coworker is just getting more frazzled. She repeats the order back again, saying “Iced Tea” instead of replacing it with “Iced Coffee.”)

Customer: *getting irate* “No! You won’t ever hear me order iced tea! I won’t drink it, my husband won’t drink it, and my daughter won’t drink it! Now, I want a medium French vanilla iced tea with whipped cream and caramel swirl!”

(My coworker looks helpless and this is the last straw for the customer. She demands to see the manager. No manager is on duty at the moment. She storms out, saying that she knows our assistant manager and is going to call her. Sure enough, the phone rings about thirty minutes later and it is our assistant manager.)

Manager: “Did you see all this happen?”

Me: “Yes, I did.”

Manager: “And what did she order?” 

Me: *quoting* “A medium French vanilla iced tea with whipped cream and caramel swirl.”

Manager: *laughing* “Well, that sounds gross, doesn’t it? Tell [Coworker] to make what she wants next time, not what she orders.”

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Danny Day Care

, , , , , | Right | September 13, 2019

(It’s a blisteringly hot day, so I decide to go for an iced coffee. As I walk up, there are two customers in front of me.)

Barista: “Can I get a name for that?”

Customer #1: *mumbles*

Barista: “Danny?”

Customer #1: “Andy.”

Barista: “Sorry, I’ve been giving everyone new names today. Now someone’s got to be Danny!”

Customer #1: *chuckles, pays, leaves*

Customer #2: *steps up to order*

Barista: “Would you like to be Danny?”

Customer #2: *laughs and gives their order and name*

Barista: “Someone called Danny’s going to come along later, and I’ll be like, ‘Yes! Danny! I’ve been waiting for you all day!’ and they’ll be so confused.”

(By now, we’ve all forgotten about the heat and the crowded shopping centre, thanks to our wonderfully cheerful, playful barista!)

Me: *steps up to order*

Barista: “Hello, Danny! What can I get you?”

(I had to take a moment to stop laughing before ordering. Thank you, amazing barista, for giving us all something to smile about on a long, hot day!)

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