Unfiltered Story #177712

, , | Unfiltered | November 17, 2019

Customer: I’ll have a tall latte, please.

Coworker #1: That’ll be (price), we’ll call it out when it’s ready.

(1 minute later, Coworker #2 places a tall latte on the bench in front of the customer).

Coworker #2: That’s a tall latte, ma’am.

(A few minutes later, she’s still standing there)

Customer: Is this my coffee?

Coworker #2: Yes, that’s yours.

(She continues to stand there. Several minutes later, she moves over to the register.)

Customer: Is my order coming? I ordered a tall latte like six minutes ago.

Me: I don’t have a tall latte on the screen here…

Coworker #2: That’s because it’s already been made. Ma’am, your coffee is here.

(The customer walks over to the delivery bench, and stays there, not taking her coffee. I walk around and lift it up, and hold it out to her.)

Me: This is your tall latte.

(She takes it, frowning, and finally leaves)

Not Thermodynamically Intuitive

, , , , | Right | November 16, 2019

(I work at a very well-known coffee shop, and on this particular day, I’m working drive-thru. A car pulls up to the window, and I take the payment and chit-chat with the driver for a couple of seconds. He’s a nice, normal-seeming man, up until I hand out his drinks.)

Me: “All right, sir, here is your hot decaf black coffee, and here is your iced green tea latte!”

(He looks at the drinks, then turns back to me with a confused look on his face.)

Customer: “Which one is the hot coffee, and which one is the iced latte?”

Me: “…”

Customer: “…”

Me: “The… green one in the clear cup is the iced latte, sir. Have a nice day.”

(My faith in humanity dies a little more every time I have to tell someone how to tell the difference between a hot drink in a hot cup that feels very hot and an iced drink with visible ice in it in a cold cup that feels cold.)

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Dark Moch And Salad, At Tenagra  

, , , , , , | Right | November 15, 2019

(A couple comes in, and it is immediately obvious that English is not their first language. They point to the menu and state a couple of things, but it seems they want to order something specific.)

Male Customer: “I… uh…” *makes drinking motion*

Me: “Drink, yes. Coffee? Tea?”

Female Customer: “Coffee! Yes!”

Male Customer: “And… uh…”

(He is looking increasingly frustrated, and I want to find a way to reassure him. I notice he is wearing a Star Trek shirt, and the wife has a Starfleet insignia necklace, so I assume these two are not just passing fans.)

Me: “Raktajino?”

(They both pause, smile, and nod vigorously. I give them the Vulcan salute, and we manage to  get their order together with less stress and more laughing. They wanted a mocha and a salad. After they are seated my coworker comes over.)

Coworker: “What did you say to them?”

Me: “‘Coffee’ in Klingon.”

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Shut Your Frap!

, , , , | Right | November 11, 2019

(I visit the [Coffee Shop] around the corner from my apartment every morning to get coffee before work. I am there so much the baristas have all learned my name and how to spell and pronounce it, and they sometimes even start making my drink the moment I walk in. This is to say, I’ve developed a rapport with them. One morning, I come in and there are two women in line in front of me. I don’t hear their order when they place it but I can tell from their demeanor that they are grumpy and in bad moods. After we both place our orders, we all move to where the drinks come out and this happens.)

Barista: “I have a frappuccino for [Customer]!” *places it on counter*

Customer: “Excuse me. I ordered a cappuccino. Who orders a frappuccino in this weather?! Are you serious?!”

Barista: “My apologies, ma’am. I will remake that right away.”

(The woman grumbles and turns to me.)

Customer: “Can you believe them? This is so ridiculous! What a stupid mistake, right?”

Me: “I’m going to stop you right there, ma’am. I come in here every day. They know me. I’m not going to say a single bad thing about them. Furthermore, cappuccino and frappuccino sound very much alike. Easy mistake to make.”

(She looked like she wanted to respond but instead stayed silent until her drink was remade. After she left, the barista mouthed “Thank you” to me.)

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Instantly Furious

, , , | Right | November 7, 2019

(I work at a major international coffee chain that prides itself on its high standard of coffee brewing.)

Customer: “Do you guys use instant coffee here?”

Me: “Definitely not, sir! We make espresso from freshly-ground beans.”

Customer: *suddenly angry, with a huge sigh* “Jeez, you can’t get a real cup of coffee anywhere these days!” *storms out*

Me: *to coworker* “Did that really just happen?!”

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