Entitlement Bred From Good Intentions

, , , | Right | July 17, 2018

(I’m picking up a coffee with my three-month-old daughter. I’ve noticed the woman in front has had multiple cards declined to pay for her drink. Tired, and with a hungry baby, I offer to pay for her just so I can get my coffee.)

Customer: “I don’t know why your f****** machine won’t take my cards!”

Cashier: “I’m sorry, but it’s not the machine. There’s a cash point outside if you’d like to try there.”

Customer: “No! No, that’s just not going to work! I need my coffee!”

Me: *to cashier* “Excuse me, can I pay for her order? Can I get a black tea, too, please?” *to customer* “Don’t worry. We all have days like this.”

Customer: “Fine. Hurry up, I haven’t got all g**d*** day!”

Cashier: *helpless shrug* “Thanks.”

(I get my drink and sit down to feed my daughter. Barely two minutes later, the customer looms over us.)

Customer: “ I want a cookie.”

Me: “Uh… What?”

Customer: “I wanted a cookie; you need to pay for it.” *gestures to the cash desk where the same cashier is looking embarrassed and helpless*

Me: “Uh, I’m sorry, but I’m feeding at the moment. Besides, the cashier said there’s an ATM outside; try there.”

Customer: “Don’t be such a b****. It’s only £2! Give me your card and I’ll do it myself, if you’re going to be like that!”

Me: “Seriously?! You’re going to swear at me right now whilst I’ve got my t**s out feeding my baby?! You need to back off and enjoy the coffee you never bothered thanking me for in the first place!”

Customer: “Well, there’s no need to be such a b**** about it!” *to cashier* “Aren’t you going to say something about this?!”

Cashier: “No, miss, I’d really better not. You might want to leave before you are removed.”

(The customer stormed out of the coffee shop, barging into an elderly lady in the process and spilling her drink all over the floor. Not a total loss for me, though; the cashier brought me a cookie for free!)


Do you hate bad behavior? Then you're going to love our Antisocial collection in the NAR Store!

Putting The Tuna Into Unfortunate

, , , , , , | Right | July 11, 2018

(For a brief span of time my cafe served a full menu of food items for breakfast and lunch. Since then we have discontinued the menu, but during the time we had it, every so often a person would come in and be very interested in the ingredients of our very simple fare. All ingredients are listed in three different places in plain sight, on boards and on physical handheld menus. A woman walks in and looks over the menu with her friend close behind her. She reads over the ingredients of a tuna melt sandwich and chats with her friend about meat. Apparently, she is vegan and is unsure what she wants to order. After about three minutes, I ask her if she knows what she would like to get.)

Customer: “I am thinking of ordering the tuna melt; is it vegan? Because I absolutely cannot have cheese as a vegan.”

Me: “I am sorry; are you asking me if the sandwich has meat in it? Because it certainly has fish in it.”

Customer: “No, I just want to know about the cheese. I am a very strict vegan, and need to know exactly what is in this sandwich.”

Me: *not sure how to respond* “Yes, it has cheese in it, but it also has fish.”

Customer: “BUT THE CHEESE! Just for love of God, does it have cheese? Don’t you know what a vegan is? I cannot have cheese at all!”

Me: “Yes, it has cheese in it, but it also has fish. It is marked as not vegan, or even potentially vegetarian on the menu. Perhaps you would be interested in one of the other items that boast no animal products of any type.”

Customer: *starts to get angry* “Are you even listening to me? I said I am V-E-G-A-N. Cheese is the issue.”

Me: “Yes, it has cheese on it. However, we cannot serve you vegan tuna, as it does not exist in the way you might think it does. But you are more than welcome to order it sans cheese.”

Customer: “This is so insulting! I will never come here again!”

(Her friend chimes in:)

Customer’s Friend: “How dare you question her vegan lifestyle? I was told this place accommodates vegan options!”

Me: “Look, lady, fish isn’t vegan, and neither is cheese. I really don’t want you to get sick over ordering food that you have said you absolutely can’t have, but I can’t make something that is meat not meat. Fish is not vegan.”

Customer: “This is an awful place; I should be able to get vegan food!”

(She stormed out. My tone of voice up until the end was very confused, trying to figure out if I was hearing her correctly. She legitimately wanted a vegan tuna sandwich.)

When Life Gives You No Lemons…

, , , , , | Right | July 11, 2018

(In our store, we make lemonade from scratch — we actually juice real lemons — so when we run out of lemonade, if there is a rush, we can’t make more right away. A couple comes in. The man orders an Arnold Palmer, which is half iced tea, half lemonade. I make it, using the last of the lemonade we have.)

Me: “Here you go! Anything else?”

Man: “Nothing for me. Anything for you, sweetie?”

Woman: “Can I have a raspberry lemonade?”

Me: “I’m so sorry, but we’re out of lemonade right now; he got the last of it. Can I get you something else?”

Woman: “Um, how about a plain lemonade?”

Me: “I apologize, but we’re out of lemonade; he got the last of it in his drink.” *points to man’s drink* “Is there anything else you might want?”

Woman: *pondering hard* “Well… do you guys make frozen lemonade, you know, like a slushie?”

Me: “…”

Man: “Oh, my God.”

Woman: “What?”

Man: “They’re out of lemonade!”

Woman: “Well, she could have said something! Geez!”

Sip Of Justice

, , , , | Legal | July 7, 2018

(This takes place in the drive-thru.)

Me: “Your total is $5.45.”

Customer: “Last time I was here you got my order wrong! I swear to God if you got it wrong this time…”

Me: *confirms order, just to avoid hearing her complain* “All right, so, that’s $5.45.”

(The customer pays for her order, grabs her drink, and takes one sip and immediately starts screaming. She reels back to throw her drink at me, but I quickly close the drive-thru window, and the drink bounces off of it and lands on her. She drives off screaming before coming inside, covered in her drink.)

Customer: *to my manager* “THAT LITTLE B**** THREW MY DRINK AT ME!”

Manager: “That really doesn’t sound like something she’d do, but I’ll go ahead and check the security cameras.” *after checking the footage* “All right, ma’am, I have video evidence of you trying to assault one of my employees. If you leave now we won’t call the police.”

(The customer screamed incoherently and ran away. We called the police anyway and gave them the footage and her license plate number.)

Unfiltered Story #116237

, | Unfiltered | July 7, 2018

I went in with a friend not long before closing to grab a drink. This particular coffee shop has a points card that you can either be swiped or scanned if you’re using the app instead. Next to the till was a sign saying that the coffee card scanner wasn’t working so customers either needed to keep the receipt or use the card.

Friend: (glances at the sign and starts putting his coffee card away) “Oh bother.”

Me: “It’s ok, you can still use the card, they’re swiped not scanned.”

Cashier: “You’re the first person who’s worked that out all day! I even had one woman show me the sign and try and argue she couldn’t use the card!”

Page 1/14612345...Last
Next »