Unfiltered Story #203740

, , | Unfiltered | August 3, 2020

I work in a popular coffee chain that has unusual size names. Customers frequently ask for their coffees in a bigger sized cup so they have an inch or more room for cream without paying for the next size up, and it’s never a problem. I’m on drive through.

Customer: Can I get a tall coffee with an inch of cream?

Me: Sure! If you’d like I can ring you up for a short coffee in a tall cup with extra cream! It would save you *X amount* that way.

Customer: What? No I want tall coffee.

Me: *briefly explains again that she’d be getting the same amount of coffee for less money*

Customer: I just want a TALL COFFEE!

Me: Okay no problem! That’ll be *more expensive amount*! Please pull forward!

That was the last time I tried to save ANY customer money.

Unfiltered Story #202156

, , | Unfiltered | August 2, 2020

(I am on vacation and receive a text from my manager which is fairly unusual.)
Manager: Hey, (my name) I’m really sorry to bother you but do you have time to answer a question about a customer interaction?
Me: Yeah, what’s up?
Manager: This woman came in today and told me that you refused to make her a smoothie last week.
Me: Hmm…don’t remember that.
Manager: Well she said that you told her that we couldn’t make her a strawberry smoothie like she wanted. She was really vague and a little wacky.
Me: Oh!! I remember now! She wanted me to make her a strawberry smoothie. I tried to explain that we only have strawberry banana yogurt smoothies and that we use a mix. I showed her the carton and everything. She also said she’s allergic to bananas and lactose intolerant.
Manager: Oh my. Okay. Well I guess I can tear up the note that says she gets a free drink next time she comes in.
(Sometimes good managers are on your side! He was the best!)

Has A Problem Espresso-ing Herself, Part 2

, , , , | Right | August 1, 2020

A customer orders at the drive-thru.

Customer: “I want a caramel macchiato frappuccino.”

This is not a real thing.

Me: “Okay, so you want a caramel frappuccino with espresso poured on top?”

Customer: “No! I want a caramel macchiato frappuccino! I get this every day!”

She doesn’t.

Me: “Ma’am, we make caramel frappuccinos and we make caramel macchiatos; they are two different beverages. One is hot; one is cold.”

Customer: “I SAID I WANT A CARAMEL MACCHIATO FRAPPUCCINO!”

Me: “All right.”

I make a caramel frappuccino and pour espresso on top because that is what macchiato is. The customer pays for beverage and snatches her drink before speeding away, only to turn right back around in the parking lot and stomp into the café, shaking the beverage in my face.

Customer: “WHAT IS THIS?!”

Me: “That is a caramel macchiato frappuccino.”

Related:
Has A Problem Espresso-ing Herself

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Unfiltered Story #201653

, , | Unfiltered | July 30, 2020

(I debated putting this on NotAlwaysWorking because it’s sort-of a team effort between customer and employee. Anyways, I’m working in drive-thru with several othee employees. We are all wearing headsets, and can all speak through the speaker, but I am the designated ordertaker.)
Me: Hello, what can I-
Customer: WAZZZAAAAP?
Coworker #1: WAZZZAAAAP?
Customer: WAZZZAAAAP?
Coworker #1: WAZZZAAAAP?
Me: Um… What can I get you tonight?
Everyone: (Cracking up)

Unfiltered Story #201649

, | Unfiltered | July 30, 2020

(We have a customer with extensive tattoos, including on her face, who comes in periodically to do her shopping; she’s also the mother of one of the other employees. This happened when one of my regulars saw her walk past.)
Customer: What’s wrong with that woman? She’s disturbing me!
Me, trying to laugh it off: Oh, she’s just got a different aesthetic.
Customer: No, she doesn’t! She’s got all her arms and legs!
Me: epic face palm
(Fortunately, the tattooed lady was out of earshot for this conversation!)