Making A Speedy Diagnosis

, , , , , | Working | October 8, 2019

(In this story, everyone is wrong, but I’m putting it here because this was all started by my stupidity. My family owns property in West Virginia and we frequently make the six-hour drive for weekends and such. Usually, we take my father’s truck as it handles the mountains well, but my boyfriend and I need to drive separately so we take his tiny little car, instead. There are heavy winds and the car starts making strange sounds and having trouble making it up the hills. We finally decide to stop off at a repair shop to get it checked out.)

Mechanic: “What can I help you with today?”

Me: “Our car is really struggling up hills and making odd sounds. We were wondering if you could figure out what’s going on?”

Mechanic: “Well, mind if we all go for a ride?”

Me: “That’s fine!”

(We hand over the keys and all hop in the car with the mechanic driving. He proceeds down a very narrow and busy backroad overlooking a steep mountain drop. He proceeds to go 90 in a 55, zipping around all traffic using the oncoming lane and what little shoulder there is. He floors the car at every hill and the car flies up each one.)

Mechanic: *nonchalantly* “Yeah, your problem is that you weren’t giving her enough gas. You just need to push it a little on these hills. The car can handle it.”

(Miraculously, we made it back after the longest ten minutes of my life. We tipped the man and made it the rest of the drive without incident. Now I’ve learned to never let a stranger drive my car, even if they are a mechanic trying to diagnose a problem.)

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They’re A McDud  

, , , , , , | Working | October 7, 2019

(I’m the supervisor of a little retail print shop, and the store manager has recently hired a new employee against my better judgement. Her only qualification is that she sometimes uses Photoshop at home. However, her cousin works in a different part of the store as a cashier and put in a good word for her, so the manager assumes it is worth a try. Unfortunately, she can barely function in the role she is given. Despite my many attempts to walk the employee through the basics, even leaving printed directions and the phone numbers of other stores in the chain so that on-duty associates can help her if she gets stuck, she never improves. My store manager even sets her up with some online training courses to complete, to no avail. One day, while I am trying to find a customer’s order form so I can quality check it…)

Me: “Okay, so, up next we have Mr. Mc[Customer]. Let’s pull up his order.”

(I head to the filing cabinet — yeah, this print shop is slightly behind the times — and look for the document under M. There’s no form. Then, I look for it under N and L just in case it was off by one letter on accident. Still no form.)

Me: “[Employee], you filled out a form for this customer’s order, right?”

Employee: “Yes. And I filed it under his name.”

Me: “Can you show me, please?”

(The employee walks over, opens the cabinet, and pulls the form from the C folder.)

Employee: “Under C for ‘Mc[CUSTOMER].’”

Me: “Okay. For future reference, if a customer’s last name starts with ‘Mc,’ ‘Mac,’ ‘O’,’ or similar, that first portion of the last name counts, too. So, you’d file a Mc[Customer] under M, and an O’Sullivan would be filed under O, and so on.”

Employee: “Ooohhhhhhh.”

(Unfortunately, my attempt to explain didn’t help. This sort of conversation was a regular occurrence. I always tried to be super polite when explaining these things to the employee, but there were times I really wanted to lose my temper. She was still working there by the time I quit because the store manager felt too guilty to fire his cashier’s cousin, even though she was still struggling to handle her four-hour shift duties after almost a year on the job.)

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Not Meating Your Expectations  

, , , , | Working | October 7, 2019

(My mom, my husband, and I have stopped by a Chinese takeout place to pick up food for ourselves, my dad, and my two brothers.)

Mom: “We’d like six to-go meals.”

(She indicates the Styrofoam clamshells which are the general de-facto meal size here. These come with one side and two meats. There are options for meals with one side and one meat, which comes in a plastic bowl, and for one side and three meats, which is uncommon. We do plan on getting two extra servings of meat on the side, which will make two of our meals ring up as one side and three meats, but we never mention these until later on so we don’t confuse the employees.)

Counter Employee: “Okay!”

(She takes our first order, writing shorthand for each food on the clamshell. She has to pause to ask another employee what the shorthand is for one of the meats.)

Counter Employee: “And you wanted three meats on that, right?”

Mom: “No, we’re getting six meals each with two meats.”

(The girl takes the rest of our orders, pausing once to fill a clamshell. I’m unsure if this clamshell was for one of our meals, but almost speak up about it because she has just filled half the clamshell with the dregs of the last batch of chow mein, which at this point is almost entirely cabbage and celery. After checking with other employees for the shorthand for two more meats, the girl finishes writing our orders and starts filling our clamshells. Almost immediately we see her putting fried rice, [chicken #1], and [premium meat #1] in a clamshell.)

Me: “Wait, is that supposed to be one of ours?”

Counter Employee: *mumbles*

Mom: “That’s not right. We only ordered [premium meat #1] on one meal, with veggies and [premium meat #2]. That plate should have either double [chicken #1] or [chicken #1] and [chicken #2].”

(The girl starts mumbling to her supervisor, who is now trying to figure out what’s going on. My mom asks her to hold the food where she can see it, and rather than holding the clamshell under the sneeze guard where we can see it, she holds it flat at eye level behind both the metal top of the sneeze guard and another employee’s head, at this point standing about six feet away from us. There is NO way to see what’s in there, even for my tall husband.)

Mom: “Can you hold it where I can see it?”

Counter Employee: *holds the clamshell exactly where she held it before, not bothering to move closer*

(The supervisor determines the girl has written the wrong shorthand for [chicken #2]. I had watched as she asked for the shorthand for [chicken #2].)

Counter Employee: *starts filling more of our clamshells*

Mom: “Can I get more than just three pieces of shrimp in the shrimp [premium meat #2] that I’m paying $2 extra for?”

Counter Employee: *mumbles*

(The manager has noticed what’s going on.)

Manager: “The serving size for shrimp is five shrimp.”

Counter Employee: *mumbles more*

Manager: “Do you want us to give you a second serving of shrimp?”

Mom: “No, I want her to give me all five pieces of shrimp I’m paying for, not three pieces and a ton of vegetables.”

Manager: *whispers to the employee*

Counter Employee: *finally puts more shrimp in the meal, then continues making our meals*

Me: “Wait, wait, you aren’t going to fill all three of our meals with chow mein with cabbage and celery leftovers? Was that one of ours that I saw you do that to before?”

(There are fewer noodles in the entire pan than go in a standard serving of chow mein, but almost enough veggies that she could fill ours with “chow mein” if she emptied the pan. They check all our clamshells, and it appears that the meal I saw her fill with cabbage, celery, and a few shorter noodles went to some poor person who didn’t see what she was doing.)

Manager: *to the employee* “Wait until the new pan of chow mein is done.” *to my mom* “The next pan of chow mein is almost done.”

(The manager walks over and says something to the cashier, and as he walks out into the restaurant area I approach him to explain to him just how many issues have been popping up from this girl.)

Me: “I know walking up midway it seems like my mom is being dramatic about this, but this girl has been making big mistakes every step of the way.” *explains exactly what happened before the manager came over* “We definitely will be checking every one of our meals before we pay.”

Manager: “Wow, okay, this is something she needs to go back to training for. And I agree with you to check all your meals. How many people do you have here right now? Would you like free drinks?”

(The manager gives my husband and me free drink cups and talks to my mom, who refuses the cup because she doesn’t drink soda. He discusses what has happened with my mom while my husband and I fill our cups. My husband and I walk back over as they are lining up our meals to check them.)

Mom: “Wait? Why is there another meal with [premium meat #1] in it? We already went through this once.”

(I look at the plate and see that it has chow mein. All three meals with chow mein are supposed to have [chicken #1] or [chicken #2] and the same beef side.)

Me: “That’s supposed to have [beef side] in it.”

(An employee filled a small container with our other serving of [beef side] as the manager told us to just take the mistaken serving of [premium meat#1] for free. In the end, we left with only one serving of the side meat we had planned on getting two servings of because it would have been ten minutes longer to wait for the other. When we got our meals home, I looked at the shorthand labels on them. Almost every one of them was scribbled over and rewritten, and the girl had managed to mislabel both [chicken #2] and [beef side] as [premium meat #1], despite having asked for help with the shorthand for all three of those meats.)

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Time And Space Are Intertwined  

, , , , , | Working | October 7, 2019

(My friend is at a grocery store that also has a pharmacy counter in it. He stops by the pharmacy, but as it’s fairly early in the morning, the counter isn’t open yet. He goes to find an employee:)

Friend: “Excuse me, could you tell me when the pharmacy will be open? I was just over there, but I didn’t see the hours posted anywhere.”

Employee: “Oh, yeah, the pharmacy’s right over there!” *points*

Friend: “No, sorry, I know where the pharmacy is. I was just there. I’d like to know when it will be open.”

Employee: “Yeah, so, the pharmacy is just right over there.” *points to it again*

Friend: “…”

(This repeats a few more times, until:)

Employee: *gives directions to pharmacy yet again*

Friend: “Right. Thanks.” *wanders off to find a different employee to ask*

(After telling me this story:)

Me: “Maybe if you had asked for directions instead, they would’ve told you when it opens!”

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So Scared Of Change And Updates They Have “Closed” Their Minds To It  

, , , , | Working | October 7, 2019

(I work as a web developer but I also take care of IT in the office. I come back to work after being sick for two days.)

Coworker: *annoyed* “Good, you are back. I wasn’t able to open PDF documents for two days.”

Me: “Why?”

Coworker: “The program doesn’t work anymore. This is a disaster; I wasn’t able to work for days. You need to fix this now!”

Me: “Show me what’s going on.”

(I check her computer. When I open a document the program says, “Your reader has been updated,” and there is a close button.)

Me: “Why didn’t you just click on the close button?”

Coworker: “How am I supposed to know I can do that? I was afraid I was going to destroy it. This is your fault; you are responsible for this! Fix it now. I need to do my work!”

(I click on the close button and the program works as it is supposed to.)

Me: “Here, I fixed it.”

Coworker: “This is all your fault. I will tell the boss that I wasn’t able to work because of you. You should make sure that things like this do not happen.”

Me: *head meets desk*

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