Employing Not Always Right Customers

, , , , , , | Working | August 9, 2018

(I am sitting in a social committee meeting with some coworkers, discussing company tickets to a baseball game. We recently sent out the company-wide invitation to sign up for free tickets. Note that I am the only person in the meeting who is not a supervisor. While we are discussing this, I have my laptop open, and see that I have an email about the tickets, so I read it to the group.)

Me: *reading the email from an employee I barely see* “Are the tickets general admission?”

Supervisor #1: “Is that [Employee]?”

(Everyone stops to look at her in surprise.)

Me: “Yes, it is.”

Supervisor #2: “How did you know?”

Supervisor #1: “She’s in my department. She sells everything she gets from our company. Tickets, prizes, shirts. One time I got a call from HR because she had posted free tickets from the company on our own classifieds page!”

Supervisor #3: “What? Not even on Craigslist?”

Supervisor #1: “I also sometimes see her wearing clothes from the company store that still have the price tag hanging off them. I tell her about the tag and then she tapes it to her arm so it doesn’t flap around. Then she brags about how she just returns the clothes later! She does it with Kohl’s and Amazon, too. An $8 t-shirt from Kohl’s!”

Supervisor #2: “That’s crazy! It doesn’t seem worth it.”

Supervisor #3: “I see her in t-shirts and jeans a lot around the office, and flip-flops, too. Is she allowed to do that?”

Supervisor #1: “Nope. I have to talk to her about that all the time, but she just doesn’t care. You know, I’ve even heard her coaching her sister on how to keep price tags on purses so they can return them later. They’ll buy Coach bags, fly to Germany for Oktoberfest, then come back and return them! She also brags about taking expired coupons and waving them in cashiers’ faces and screaming at them so they’ll give her the discount just to get rid of her.”

(We were all greatly entertained by this gossip, but we were also horrified by how willing the employee was to share information about this dishonest behavior with her boss!)

They Think You’re The Umbrella Corporation

, , , , | Right | August 8, 2018

(I work in a store that carries all sorts of things, but not always what people are hoping for. Generally people check with us, and thank us for helping even if we don’t have what they are looking for.)

Customer: “Hi, do you have umbrellas?”

Me: “Umbrellas? No, I haven’t seen any since I started working here.”

Customer: “Okay. Well, we’re all going to look, anyway!”

Me: “Okay…”

Even Happier To Say Goodbye

, , , , | Right | July 27, 2018

Customer: “Do you say hello to every customer like that?”

Me: “Yes! Of course.”

Customer: “That’s really nice! I never say hello back, but it is so nice that you say it!”

This Apple Fell Very Far From The Tree

, , , , | Related | July 25, 2018

(A girl — maybe seven or eight — and her mom come up to my register with an apple.)

Me: “Hi!” *I ring up the apple and it comes up around $2* “Anything else for you today?”

Mom: “Yeah, five packs of [Brand] cigarettes.”

Me: “All right.” *grabs the cigarettes and her ID, rings them up* “Your total is [total].”

Mom: “Oh, I only have [less than total].”

(The total is only about $2 over what she has.)

Mom: *to girl* “Go put your apple back.” *to me* “Can you just take that off? That will do it.”

(She handed me her cash and her daughter put the apple back, looking very sad.)

Call Of Grandma: Outdated Warfare

, , , , , | Right | June 30, 2018

(My fiancé works in a customer service call center for a large cable, Internet, and phone company. He takes mostly calls related to cable, or payment questions and issues. This occurs one night close to the end of his shift.)

Fiancé: “Thank you for calling [Company]. This is [Fiancé]. If I could just start off with your name and account number, I’d be happy to assist you.”

(The caller, an elderly woman, gives her information.)

Fiancé: “All right, Ms. [Caller]. What can I do for you this evening?”

Caller: “I’m trying to buy a game for my grandson, but I’m not entirely sure how to do it.”

Fiancé: “All right, ma’am. I’m sure I can help with you that. Were you talking about [Special Product]?”

(This is a product sold by the cable company, allowing access to several PC games provided by the company, with an addition to the customer’s bill.)

Caller: “No, no. It was some kind of war game… Modern Duty, Calling Something… I’m not entirely sure.”

Fiancé: “Okay, well, I’m not seeing anything in my system matching that description. Is there any other information you could give me?”

Caller: *yells to grandson in background* “[Grandson]? What was the name of that game you wanted?”

Grandson: “‘Call of Duty: Modern Warfare 2.’”

Fiancé: *overhearing the grandson and containing his laughter the best he can* “Ma’am, we are an Internet, cable, and phone provider. The only video game service we offer is [Special Product]. What you are asking for is a disc game, designed to be played on a gaming console. Now, it’s a decently dated game, so your best options for finding it would probably be Amazon or eBay.”

Caller: “What’s Amazon?”

Fiancé: *facepalm*

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