Unfiltered Story #177156

, , , | Unfiltered | November 12, 2019

Customer: I saw it was on sale last Saturday.
Me: Actually our ads run Sundays through Saturday. Sorry, that was last week.
Customer: Right, so it should still be on sale.
Me: Sales end on Saturdays. New sales start on Sundays.
Customer: So it will still be one sale.
Me:…..No….

Unfiltered Story #177149

, , | Unfiltered | November 12, 2019

(It was a slow day at the large retail store that I work at, and I was feeling a bit groggy and under the weather from a cold. An elderly gentleman struts up to my register and starts slamming his groceries onto my belt. I pay no mind, I’m used to rude customers. He pays very close attention to the prices of everything I scan.)

Me: “Hello, how are you today?”
Customer says nothing, hate continues staring intensely at the monitor.

(I get to a bag of broccoli, accidentally ringing it up as red onions, the numbers for them being very similar.)

Customer: “HEY! You rang those up wrong, what sort of place is this! Are you trying to over charge me?! Don’t you know how to do your job?!”

Me: “Oh, my mistake Sir, let me fix that for you.”

(I take the charge of red onions off and replace it with the broccoli, which ends up being about two dollars more.)

Customer: “What the ****! Now it’s more expensive, change it back!”

Me: “Sir, I can’t change it back. We have to scan everything as what it is or it will mess up our inventory.”

(He turned red in the face, uttering a few more curse words in my general direction before paying and charging out of the store. He never came through my line again, though I occasionally hear him shouting from some aisles over!)

Returning It Twice Gets You Twice The Trouble

, , , | Right | November 11, 2019

(I work at a popular discounted merchandise store that is very busy during the weekend. We often have people that take advantage of these busy times by trying to convince a cashier they never got their merchandise that was scanned on the receipt, I have worked here for over five years.) 

Customer: “So, I was looking at my receipt and realized that your cashier tried to get me! I never bought these items here!”

(She has marked about 22 items out of 34 items that she has not received. For my amusement, I ring up the return because I remember this lady and see her every three to six months. Basically, every item I type in comes back with a message saying, “This item has already been returned,” so I basically leave it on the receipt, acting as if I rang up the return. She also has merchandise she wants to exchange for it.) 

Me: “Okay, well, after your returns are processed, you owe $246.70.”

Customer: “Is that after my returned merchandise?”

Me: “Yes, that is the amount left over that you owe.” 

Customer: “Well, you are the only one I trust around here, so I assume that is right.” 

(She leaves with her fake returns that she “never received,” only to come back the same day to tell my coworker that some cashier “screwed her over.” I am in the back; my coworker keeps her finger on the radio button so I can hear the conversation. The customer basically calls me a bunch of names, so I finally come forward and call her out, as I have reviewed the video surveillance of the date and time of her receipt.)

Me: “I am sorry, ma’am. I reviewed the tape and you received all 34 items that were rung up; I counted them. If you would please avoid trying to scam us…” 

Customer: “I WILL CALL CORPORATE AND GET MY MONEY BACK! YOU LIED TO ME ABOUT A RETURN! I SPEND THOUSANDS HERE AND SHOULD BE TREATED AS SUCH!”

Me: “If you are going to act like that, take your thousands of dollars and spend them somewhere else.”

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Dollars Of Dumbness

, , , , , , | Working | November 11, 2019

(I go to the checkout and my total comes to exactly $6, so I hand over a $10 bill. The young man behind the counter starts pulling out $1’s, but quickly notices he only has three. He is also low on change, so he starts pulling out heaps to give me! At this point, I stop him.) 

Me: “Sorry, but I really don’t want all of that change. Could I just give you a $1 and get a $5 back?”

Cashier: *blank look of confusion*

Me: *pulling out a $1* “Here. My change was $4, so if I give you $1, my change should be $5. That way I can just get a $5.”

Cashier: *after a long pause, looking at all the money* “I’m going to have to cancel the transaction and start over.”

Me: “Oh, um… all right. I guess that’s fine.”

(He takes another few minutes to re-ring. Then, he takes the $1 from me, looks around, and realizes the $10 is in the drawer and the other change he had started counting — but hadn’t finished — was outside.) 

Cashier: “This isn’t enough money.”

Me: “That’s because that’s the change you were giving me. I gave you a $10 and a $1. My total was $6, so my change should be $5.”

Cashier: *looking more confused than ever* “I think I should call a manager.”

Me: “That’s probably for the best.”

(It takes a few minutes for the manager to come over. At this point, I’ve been there for ten minutes, and there is a line starting to form. One lady behind me only got there recently, and hasn’t seen the previous interactions. She is starting to get really agitated. )

Manager: “So, what’s going on?”

Me: “My total was $6. I gave him a $10 bill. He didn’t have enough change for me, so I gave him a $1 bill to get a $5 back. The $10 is in the drawer, my $1 is right there, and the original change he was trying to count out is that pile there. With all the money swapping around I think there was some confusion. If it makes it easier, I can take my money back and just pay with a card.”

Cashier: “No, we can’t redo a transaction once we start it.” *to manager* “Can you please count my drawer so we can start over?”

(While the manager starts to count the drawer, and I’m wondering why he could cancel the transaction before but not now, the old lady behind me implodes.) 

Lady: “Oh, my God! I’ll just pay for her if it’s that big of a deal. Jesus, girl. You should have paid by card to begin with instead of wasting our time with your scam!”

(She rants for a while, and I just ignore her. Eventually, the manager is done counting.)

Manager: “She did exactly what she said she did. Just give her her $5, and in the future don’t cater to people who want special attention.”

(I was finally given my change after 20 minutes and upsetting everyone in the store. Was I the wrong one?)

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Off Screen And Off Your Mind

, , , , | Right | November 11, 2019

(A customer comes in with her son asking for an anti-virus package. These days, we don’t sell disks anymore, only cards with a license key. You enter that key on the website of the anti-virus software, and you get a subscription for a year.)

Customer: “Hi. I would like to buy a virus software. But can you give the card to me first?”

Colleague: “Uh, sure. But what for, exactly?”

Customer: “I just want to make sure this is a key for 2018, and not the same one that I bought last year.”

Colleague: “Sorry, ma’am, but I can’t do that. I can assure you, however, that every key is unique. And year of production doesn’t matter, they are valid for multiple years.”

Customer: *slightly agitated* “But I want to make sure!”

Colleague: “I understand, but I simply can’t show you the card. That key is basically what you’re buying, but again, it’s unique. Promised.”

Customer: *reluctantly* “Fine, I’ll buy it.”

Colleague: “Excellent! Can I have your name?”

(We need a name to register every purchase.)

Customer: *gives name*

(We usually just enter the first few letters, as our system automatically searches for partial matches as well.)

Colleague: “Right, that was [Customer] on [Address], correct?”

Customer: “Yes, that… Who’s that?” *pointing to the screen*

Colleague: “Hmm? Oh, that’s someone else. I just looked up the first three letters of your name, letters that this person shares with you.”

(At this point, I have to move to the stock to grab a few things, so I miss the rest of the conversation. But I do hear that the customer seems angry. She leaves, and I think that is the end of it. I’m wrong. A coworker gives me the phone, saying it’s likely the customer from before.)

Me: “Hello, [My Name] from [Store]. How can I help you?”

Customer: “There was another name on my screen; I want it gone.”

Me: “Excuse me? What exactl—”

Customer: *agitated* “When I bought the virus from you—” *her exact words* “—there was another name on the screen!”

Me: “Oh, yeah, I remember you. Yeah, the person happened to share your first name, and the first three letters of your last name. What about it?”

Customer: “I want her address!”

Me: “Eh, sorry. I can’t give customer information to someone else.”

Customer: “I SAID I WANT HER ADDRESS!”

Me: *firmly, but slightly ticked off* “And I said I legally can’t give you any information. It’s just a random person that sha—”

Customer: “I DON’T WANT HER NAME ON MY SCREEN!”

(Funny, I thought the screens we have belonged to the store, not to the customers?)

Me: *snarky, because I am losing my patience* “Well, one of you two should change their name, then. There’s nothing I can do otherwise.”

Customer: “THEN DELETE HER!”

Me: “Same problem; can’t do that without permission.”

Customer: *now fully enraged* “I WILL CALL THE GDPR ON YOU! I WANT TO RETRACT MY CONSENT!”

Me: “All right, but you’ll have to contact my boss, I ca—”

Customer: “NOW, D*** IT!”

Me: “Okay, look. I’ve been patient with you, but that’s over with. Unless there is something I can help you with, I’m hanging up.”

Customer: “I WILL NEVER SHOP HERE AGAIN!”

Me: “Good.” *hangs up*

(For those unaware, GDPR is the name of the new privacy laws regarding customer information — General Data Protection Regulation — not the name of an organisation or anything. Good luck calling a law, crazy woman.)

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