The Couponator 6: The Coupon Awakens

, , , , , | | Right | May 24, 2018

(Just 30 minutes from closing time, a last customer comes into the store with a few items. They want to use a special store coupon that requires a person to spend a certain amount of money to earn the discount.)

Me: “Hello, sir, welcome to [Store]. Are you enrolled in our rewards program.”

Customer: “No.”

Me: “All right, then.”

(I then begin to scan the customer’s items, and turn the monitor toward him to see the prices as they ring up. He stops me as I hit a pair a glasses.)

Customer: “Uh, that’s not the right price; those glasses are supposed to be 30% off.”

Me: “Okay, just give me one second to check that.”

(I leave the register to where the glasses are located, and find out he is correct. I then head back to the register without a word and adjust the price.)

Customer: “Oh! I also have this $30-off coupon that I got, but I didn’t realise it expired on the third.”

Me: “I’m sorry to hear that, sir.”

Customer: “Is their any way you can see if it will still accept it?”

(Scanning the coupon, I try to see if our system will still accept it, but it does not.)

Me: “Sorry, sir, but the system won’t take it anymore.”

Customer: “All right, I want to speak to a manager, then.”

(Agitated, I grab a nearby radio, and call for a manager to my department. I discover my radio has died, so I leave to the nearby jewelry counter to ask an associate to call a manager for me and head back to wait for my manager.)

Manager: “What’s going on here?”

(The customer proceeds to explain the current situation to him.)

Manager: “All right, just take ten dollars off the three items, anyway.”

(Frustrated, I manually adjust the prices of the items and my manager leaves.)

Me: “Okay. Your new total is $43.75.”

Customer: “Hmm, that’s still not right.”

(Manually adjusting the price automatically removes any sales prices on them. So I tinker even further on the prices. By this point, the system is denying my price changes.)

Me: “Your new total is $35.25.”

Customer: “Still not the right price.”

(Frustrated, I throw in a manual twenty dollar discount.)

Me: “Total… is $15.25.”

Customer: “That’s better, thank you.”

(He swiped his card. I bagged his items and handed him his receipt.)

The Couponator 5: Online Decline
The Couponator 4: Deadly Discounts
The Couponator 3: Rise Of The Coupons

What Can I Say Except You’re Welcome?

, , , | | Right | May 24, 2018

(I am demonstrating a food item at a warehouse store when this young woman comes to my table and grabs a sample off my table without even acknowledging me or the product. She is also talking on her phone. I acknowledge her:)

Me: “You’re welcome.”

Customer: *turns to me and says* “What? I DIDN’T SAY, ‘THANK YOU’!”

Me: “Oh, sorry, I thought you did!”

(Talk about being rude!)


Might Need A Stone For Him Very Soon, Too

, , , , , | | Right | May 23, 2018

(We have a family business that sells gravestones. My husband is manning our shop when an elderly man walks in.)

Husband: “Good afternoon.”

Customer: “I want to order a stone for my wife.”

Husband: “If you’d like to come through to the office, and take a seat, I will show you some samples, and designs.”

(The elderly man walks very carefully, feeling his way with his stick, up to the two steps and into the hallway. After half an hour or so, the transaction is complete and the man stands up.)

Customer: “Where are the steps? How many are there?”

(He feels his way slowly down them, walks to the door, and asks:)

Customer: “Wasn’t there another step here?”

(My husband is concerned as to how he will manage to walk up the road, as there are a number of roads to cross. He mentions this to him, only to be told:)

Customer: “Oh, its all right; I have my car keys here.”

(He walked over to the car outside, got in, and drove away.)


Silence, Oppressor!

, , , , , | | Working | May 23, 2018

I am black, living in Germany as the daughter of a mixed couple. My dad is the one with black skin, and my mum is German. I look more black than mixed, as I took more to my dad’s side of genes, I guess.

I have been asked where I am from on countless occasions, and in varying levels of rudeness. I grew up in Germany. German is my mother language. I speak English rather well because my mom is an English teacher.

Don’t get me wrong; there are tons and tons of wonderful people around me, and in my hometown it rarely happens anymore. But when I am travelling, I just get so many looks and questions in tones that grate on my peace of mind.

One day, a cashier at a store speaks to me like I am mentally disabled — slowly and in easy words, complimenting them with gestures and miming stuff out — despite me speaking German without an accent.

In the end she seriously asks, in the sweetest tone, “Where are you from in Africa? Are you here looking for a German boyfriend?”

I just look her dead in the eye and say, “I’m the queen of Wakanda, here to steal your men to make them my slaves, so you’d better get ready.“

Refunder Blunder, Part 35

, , , | | Right | May 23, 2018

(I’m a cash lead, which is basically the supervisor of all cashiers. A cashier calls me over.)

Me: “What’s up?”

Cashier: “She wants to return all these items, but she doesn’t have any of the items with her. We can’t do that, can we?”

(It’s a long receipt, with dozens of panties and expensive bras, and dozens of other items, totaling over $100.)

Me: *dumbfounded* “No… She needs them here to return them.”

Cashier: “Can you tell her that?”

Me: *looks to customer* “Ma’am, we can’t do a return without the items; we need to have them here.”

Customer: *talking to me as if I’M the idiot* “Well, they’ve done it for me before!”

Me: “No, ma’am, that’s not possible. If you want to return them, we need our items back.”

Customer: “I don’t want to bring them; I just want my money back.”

Me: “I’m sorry, but we’re not going to do that for you.”

Customer: “FINE!” *leaves, very annoyed*

Refunder Blunder, Part 34
Refunder Blunder, Part 33
Refunder Blunder, Part 32

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