Smells Like Satisfaction
I’m working the host stand.
Customer: “Table for four, and it’d better be a booth.”
Me: “All our booths are occupied at the moment, but we have one that’s just got their check, so if you don’t mind waiting a few minutes, then—”
Customer: “—We don’t want to wait. No one is sitting at THAT booth. Give us that!”
The customer is pointing at a booth that shares a wall with the bathroom. The bathroom is single occupancy and so poorly insulated that the booth will often smell. When sitting at this booth, you could quite literally hear the person peeing or using the sink in the bathroom. So we used that booth to roll napkins and do other setups.
Me: “Well, that booth is where we keep our rolling stuff, not to mention it’s close to the bathr—”
Customer: “—so you’re being lazy, is that it?”
Me: *All smiles.* “No problem! We’ll get this stuff cleared for you right away!”
I hope they enjoyed smelling s*** and listening to the bar customers p***ing after making us move all our crap so they could sit on top of the bathroom.
We now call the table “the enchanted grotto” and sit all of our most entitled customers there.
