Unfiltered Story #163221

, , | Unfiltered | September 12, 2019

(It has been a long and stressful shift. Five of the self checkout machines keep shutting off, along with the rest of the front end registers. Of the three machines still working, one can only accept card payments, and informs you of this at the beginning of the transaction. However, many customers ignore this. A customer has just finished scanning his items and is now at the payment screen. Unfortunately, he has cash in his hand. I notice him looking frustrated that cash isn’t showing up as an option and head over to him as quickly as possible.

Me: Sir, I’m sorry, but this machine can only accept cards at this time.

(As I have just taken over the self checkouts, this is the first time I get a good look at the machine. I notice that it does not have the usual signs (that also often go ignored) informing people that it can only take cards.)

Me: Oh, I’m so sorry, it looks like the person before me didn’t put up the signs.

(I prepare to suspend his transaction so that I can finish it at my paystation, but the customer speaks up before I can tell him this)

Customer: So what do I do now? Do I have to redo this? If you don’t do something, I’m gonna just walk away.

(Although his dramatic attitude is getting on my nerves, I do my best to be polite yet firm.)

Me: *Sir,* all I have to do is suspend this and bring you over to my paystation and take your payment there. That’s it; you don’t have to rering everything, because it will give me a slip.

(As I say this, I finish the suspension and guide the customer to my paystation. I scan the slip from the machine and take his cash. Another customer approaches the machine as I do this.)

Customer: (as I am placing his money in the drawer and getting his change) Better hurry up, someone else is doing it.

(Before I have a second to respond, he repeats it twice more. I am fed up and pretty much throw politeness out the window.)

Me: I got it, sir.

(He finally leaves and I retrieve the sign I need. The woman on the machine after him was using a card, and no one else had his issue. People need to learn to read!)

Has Some Serious Bag Baggage, Part 4

, , , , , | Right | September 11, 2019

(I’ve just returned from a business trip and I stop at my local dollar store for some snacks. I’m in a terrible mood from being on the road all day but I have been here many times with nothing but friendly service and I am determined not to take it out on the staff. As I’m walking in, there is a woman at the cash complaining to the cashier, but I don’t pay attention. I hear him call for a manager and I see the manager on duty quickly come from the back. I grab some snacks and get to the counter only to have to wait behind this angry customer who is getting a refund, something not normally offered at this store and a process that takes a while. I suddenly tune in to what’s happening and realize this woman is getting a 30-cent refund on her 5-cent plastic bags. Most stores in our province have been charging for bags for a while as per governments regulations. The store gets none of the profits from these bags and has no say over the price.)

Customer: “Look, it’s not that I can’t afford it. It’s the principle of it. You people are always trying to trick us into spending more money and I won’t have it. You don’t even have a sign or anything!”

(She is actually standing next to a five-foot sign about the bags. As she is talking she is aggressively dumping her things out of the plastic bags onto the counter. The clerk looks like he wants to cry and the manager is trying hard to keep it together.)

Me: “Seriously?” *to the manager* “You guys don’t actually keep any of the money from those bags, right? I mean, it’s a government policy. Isn’t it? Most stores in this town alone have been charging for bags for at least a year, if not more.”

Manager: “Yeah, it has to do with the new eco-tax.”

Me: “Right, so it has nothing to do with you guys.”

Manager: *sigh* “No, it doesn’t.”

(The customer can clearly hear me, and I see her face get red before she turns away from me. She finally gets her 30 cents, drops it right back on the counter, and points at the reusable cloth bags the store is selling for a quarter each.)

Customer: “Give me one of those, now.”

Me: *to the cashier after she has paid him and is repacking her now one big bag* “You guys do get the profits off those cloth bags, though, right?”

Cashier: “Yup.” *flashes me a smile*

Customer: “Look, I would rather just pay for a bag.”

Me: “I thought that was the problem in the first place.”

(She finally moves away from the counter to let me check out, but now has to slowly repack her five bags of product into the one cloth bag to carry it out without spilling anything, so she can still hear me.)

Me: *to the cashier* “So, rough night?”

(He smiles and nods. His face still flushed.)

Me: “I’ve been there and believe me, it’s a pain. I used to work here and had to deal with idiots all the time. I had an old guy once fight for fifteen minutes, calling my cashier incompetent, because he misread the price on something and my cashier didn’t read his mind to know he thought it was a different price. You’re going to get those people all the time; they have never worked retail or have never worked, period, so they have no idea how to behave.”

(The customer is now seething while the cashier is finally smiling. The manager is close by watching with a smile. The cashier finishes ringing up my snacks.)

Cashier: “Would you like a bag, ma’am?”

Me: “No, thank you, dear; I brought one in. I’m capable of reading the signs you’ve had posted for the past two months.”

(The lady stormed off carrying her overflowing bag in her arms. For some reason, I felt so much better than when I had come in.)

Related:
Has Some Serious Bag Baggage, Part 3
Has Some Serious Bag Baggage, Part 2
Has Some Serious Bag Baggage

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That Comes To Minus One Dollars

, , , , , , | Right | September 11, 2019

(I work as a cashier at a big chain retailer. I am just finishing up ringing out a customer when they hand me a coupon.)

Customer: “Here you go.”

(The customer hands me a five-dollar-off coupon. I take a look at the total of the items. The total rang up to be around four dollars. I know the coupon won’t work but I scan it, anyway, to show the customer.)

Me: “I’m sorry, but it didn’t work.”

Customer: “I wanted to use it.”

Me: “I’m sorry, but you didn’t spend more than five dollars, so the coupon won’t work.”

(I hand the coupon back to the guest.)

Customer: *in a hushed tone* “This is ridiculous.” *pays for her items and leaves*

(Sorry, but I can’t give you five dollars off for a four-dollar purchase.)

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This Story Sucks

, , , , , | Right | September 11, 2019

(I’m ordering an item for a customer. In some cases, we have to use the tablets provided by the store to look up the item number online, then input that into the register to complete the order. If you’re thinking that sounds unnecessarily convoluted and annoying for both employee and customer… yeah. It definitely is. It’s not helped by the fact that the Wi-Fi in the store is terrible, so as usual, the tablet is moving very slowly through the necessary steps. So, to help pass the time while we wait, we start joking around a bit.) 

Customer: “For what those things cost, you should be able to just take a picture of the item and say, ‘Find this for me!'”

Me: “You’d think so, right? But hey, we’ll get there eventually. Our Wi-Fi just sucks.”

Coworker #1: *overhearing* “Hey, don’t say the S-word in here!”

Me: “At least it’s not the worst S-word I could say.”

Customer: “That’s true; I can think of a few. Anyway, sometimes sucking is good. In my line of work, sucking is very important!”

Me: “Where do you work? Do I even want to know?”

([Coworker #1], [Coworker #2] who has joined us behind the registers, and I all burst into laughter before the customer can explain any further.) 

Customer: *when we finally quiet down* “I work in absorbent products. Diapers, feminine hygiene, that kind of thing. So, like I said, in those cases you want them to suck well!”

(The tablet finally loaded what needed loading and I was able to complete her order. We laughed through the rest of the transaction, and my coworkers and I kept making jokes about it even after the customer left. Thank you, wonderful customer, for giving me a much-needed laugh at the end of a long and hectic shift.)

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Unfiltered Story #162106

, , , | Unfiltered | September 11, 2019

(I work next to the kids department in a well-known department store. A mother of two comes up to my coworker, looking exhausted.)

Customer: “Hi, can you tell me where the kids department is?”

(I try my hardest not to laugh as the coworker points up, and the customer turns to go up the escalator. There was a big sign above my coworker’s head that said “Kids”. I have a good laugh as I see the customer back in the department 20 minutes later, most likely looking for my coworker.)