A Functional Warning

, , , , , , | Working | January 13, 2019

The main point-of-sale server is down with corrupted files, and a dozen and a half stores are offline. We’re on the phone with tech support for a while, and they determine that the most likely fix is a restore from backup tapes, a four-hour process. But there’s a special function that might rebuild the corrupted files. Maybe. If it doesn’t, well, we’ll have to do a restore from backup. But that’s the only other alternative, so we’ll give it a go.

We’re used to this system having some very dangerous functions that let you really screw yourself over, and undocumented flags that have to be set before they’ll actually run. And that is the case for this function, too. We have to go into a special administrative panel to get to it at all, and know what to type in. There are options to be set for it to do its thing, and an undocumented flag to get it to actually run. And then, at the end, we hit Run, and one last warning comes up:

“We recommend that you do not run this function, even if we told you to.”

It does fix the problem in a matter of a few minutes.

A Cents-less Decision

, , , , , | Right | January 13, 2019

(Our shop is redesigning some of its basic tank tops and so we are offering a special on the old ones remaining in the store, with all tank tops selling for $8. The signage announcing this promo is very obvious all around the tank tops display. A woman comes up to my register with three of them and I ring them in, all $8.)

Customer: “I thought these were $7.99.”

Me: “Oh, no, all our tank tops are selling for $8 now.”

Customer: *pointing at the clearance rack, next to the tank tops* “That sign says $7.99.”

Me: “That’s for the clearance items; the tank tops are regular price, $8.”

Customer: “I don’t want them then.”

(She just left at that, marching away bitterly as I stood at my register, utterly baffled that she didn’t want to spend three extra pennies on the shirts.)

You’re Showing Your Ignorance

, , , , | Right | January 13, 2019

(I am a manager in a store and I had just rung out a customer, thanked her, and wished her a good day.)

Customer: “Oh, when are you due?”

Me: *smoothens over puffed out sweatshirt* “I’m not expecting.”

Customer: “Oh, come on, you’re showing.”

Me: *icily* “I am quite not!”

Customer: *pointing at my middle* “You’re so bulky… I mean, your sweatshirt is… TAKE IT AS A COMPLIMENT!”

(I look over at her as she giggles and back-peddles.)

Me: “None of that was very nice or your business.”

Customer: *as she walks out the door backwards and still tottering* “IT’S A COMPLIMENT!”

(I get that she may have been embarrassed, but I think a simple, “I’m so sorry,” and a hasty exit would have done us both big favors.)

Unfiltered Story #136390

, | Unfiltered | January 13, 2019

(This customer has been known for being obnoxious and lingering around in our really small store. He also always rants about drug legalisation, his animals and doesn’t get that we’re not making products in our “backroom” and that we put some cleansing masks with a very short best before date on ice for a reason.)

Customer: “I bought this mask a month ago and it has already gone bad. You owe me a new one.”
Manager: “I’m sorry, but those are only supposed to last 3 weeks at most. It says that right here.”

(She points to the clearly written due date, which was actually 6 weeks ago!)

C: “But this all natural! The girl said this is a best before date and test I might be abled to use it longer, yet it is already molding.”

(Saying this, he opens the Pot and it has indeed turned into something really nasty)

C: “and now you see why I didn’t want it in my fridge!”

M: “Oh, but it says “keep refridgerated” right here. If you store this at room temperature it-”

C: “I should not have to keep cosmetics with my food! If you can’t produce stuff that lasts, you’ll be losing customers, you know?”

(This goes on for a while. He even demands to go see our manufacturing to make sure it’s clean, despite the fact that not only we, but also customers tell him that there is no way that we would produce all the stuff in the back – especially as there is no backroom except for the litter bins, what we showed him. After a while, he agreed to exchange his not properly stored, over due date and molding product for some soap. My manager picks the mask from the counter and leaves towards the back..)

C: “Wait, what are doing?”

M: “I’ll have to throw this away, as we can’t resell returned products, let alone ones that-”

C: ” I thought you were an eco-friendly company, how can you just throw things away?,”

M: “Listen, this product is a serious danger for peoples health. What do you want me to do?”

C: “Give it to me.”

M: “You just returned it, because you didn’t want it. You received a new product in exchange and I really can’t advise to put this on your, or anybody’s skin.”

C: “But I could use it on my horse!”

(We told him that he won’t leave with the hazardous mask, especially since we exchanged it on our own costs against company policy. He left fuming, ranting about waste, the society – and without his soap. He also never returned.)

Unfiltered Story #136381

, , , | Unfiltered | January 13, 2019

I work in a store that sells tea and tea products. Customers can also buy hot or iced tea to drink right away. When making iced tea we usually reccommend that customers have some sweetner in it, as it can end up having a very bitter taste. A man comes in and asks for a tea we have on sample but iced.

Me: Because it’s an iced tea you’re wanting I’d reccommend adding sugar or some sort of sweeter to it as it can get very Bitter
customer: no its fine. I’ve had it before.
Me: okay sir.  That’ll be 3.15, and it’ll be ready in 5 minutes just over there.
5 minutes later the man takes a sip of the tea and spits it on the floor.
Man: this is disgusting. It tastes nothing like the sample. I want a refund.
Me: I’m sorry sir, but we can’t give refunds on food products. But I can remake it for you with sweetner. Or you could choose any other tea to have instead. Even a higher priced one.
Man: I don’t want any of your s***** tea, I just want my d*** money back!
Me: I’m sorry sir but we can’t do that.  It’s company policy.
the man proceeded to open the lid and dump his tea on the floor. He then screamed about how he was going to call my manager and complain.

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