You’re Not In Training, But They Should Be

, , , , , | Working | September 9, 2019

(I am about twelve and I am quite “developed.” My mother is taking me shopping for a bra. As we do not have a lot of funds, she takes me to the local hypermarket.)

Mom: *walks up to service counter in clothes department* “Is there any way we could have somebody come over and help us look for a particular size bra?”

Employee: “Yes, I’ll call someone over.”

Mom: “Thanks.”

(We wait with our items until another employee shows up to help us.)

Employee: “Hello, ladies. I’m [Employee]. What can I help you with?”

Mom: “Ah, yes, we are looking for a bra in [size] for my daughter.”

Employee: “Well, she does look quite young. Are you sure she is ready for bras quite yet?”

Mom: “Yes, she has been wearing bras for a few years now. As you can see, she is quite developed.”

Employee: “I see. Well, come with me.”

(We follow her, and she takes us up to a display of what are obviously training bras.)

Employee: “Here you are! Now, getting used to wearing bras can be quite difficult, so I suggest wearing these ones here—”

Mom: “Um, ma’am? We aren’t looking for training bras; we are just looking for [size] for my daughter.”

Employee: “Oh, no, no, no. She needs to get used to wearing one of these first!”

Mom: “She has already been wearing them for quite a while now; I don’t think we will be needing those.”

Employee: “Of course; you will! Getting used to—”

(I cut in.)

Me: “Miss, you aren’t listening. I stopped wearing training bras when I was ten. I’ve been wearing regular bras for two years now. We know what we are talking about. Besides, I don’t think any of those would fit, anyway.” *gestures to my chest*

Employee: *looking shocked* “Well, I… I…”

Me: “Now, if you would kindly show us where we can find [size], that would be great.”

(The employee proceeded to take us to the proper section, giving my mother dirty looks the whole time. Honestly, the nerve of some people!)

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Don’t Have A Head For This Business

, , , | Right | September 9, 2019

(I work in an apparel store in a popular sports town. As a supervisor, I often answer the phone to avoid having the cashiers deal with difficult questions. As a female, I often have customers disregard the answers I provide in favor of a male cashier because they “know more” about the sport and apparel we sell.)

Me: “[Store] in [Location], this is [My Name]; how can I help you?”

Caller: “Hi, is this [Store]?”

Me: “Yes.”

Caller: “I was wondering if you had this hat in stock.”

(They explain the item and I go in search of it, leaving the phone on the counter.)

Me: *returning* “Yes, we have that in stock. Was there a specific size you wanted? It comes in small/medium and large/extra-large.”

Caller: “Oh. I heard a man talking while you had me on hold. Can I speak to him? He will know which will work better.”

Me: “Uh, no, sorry. I’m the supervisor; I can help you.”

Caller: “Wonderful! So, my son is [average height, average build]. Which size will fit him better?”

Me: “It’s hard to say without them trying it on. Head sizes vary drastically between people. I know full-grown adults that wear youth-sized hats. You’d have to ask him what size hat he needs.”

Customer: “Well, that’s no help. You should have just transferred me to the other guy.” *click*

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Unfiltered Story #162072

, , , | Unfiltered | September 8, 2019

A customer calls the store phone and I pick it up to answer

Me: thank you for calling (store name), this is (name) how may I help you?

Customer: hi, can I speak to a manager?

Me: you’re speaking to one!

Customer: I was in your store on (proceeds to list date and time down to the minute,as well as items purchased and amount paid) and one of your associates left a sensor on one of my products.

Me: ok…

Customer: so how do we fix that?

Me: well, I apologize for that, but if you come into the store with your receipt we will be happy to take the sensor off for you and fix the mistake.

Customer: well….hmmm…..see…… I’m not near your store. I’m near the city.

Me: well, actually we have a store down town that may be closer to you and can take the sensor right off for you as well!

Customer: see, that’s just really inconvenient for me.

Me: well, I’m very sorry that the sensor was left on the merchandise, but since the sensor removing machine is only in our stores, the only way to remove it would to return to a store.

Customer: Hmm, well I just think that’s really inconvenient. I don’t really want to come back to the store. Shouldn’t the sensor have gone off before I left the store?

Me: it might have! Our associates might not have been able to communicate it to you in time, but we would be glad to fix it for you in the store if you brought the item back.

Customer: I just shouldn’t have to come back to the store. There should be a better answer to this. This should not be an inconvenience for me.

Me: I’m sorry sir, but the only way for us to now solve this is within the store. I apologize for the inconvenience but we would be happy to fix it.

Customer: this is ridiculous. Do you have a customer service number I can contact?

Me: absolutely! There’s a number on our website at the bottom of the homepage. You can call them and they’ll be happy to help out as much as they can!

Customer: ok.

Me: is there anything else I can help you with today?

Customer: no. Thanks for your “help”. Hangs up on me.

Still laughing about how mad the customer was over a sensor and how simple it is to come into a store and take it off. I hope he someday finds the solution to his problem.

The Case Of The Case

, , , , , , | Right | September 7, 2019

(I am working in a cell phone kiosk, within a store well known for its overly-exploitable return policy. All of the phone cases we carry are black, grey, or clear, and are one of three well-known brands. A woman approaches the counter carrying a thin, bright pink case.)

Customer: “Give me my money back! This garbage you sold me is broken!”

Me: “Is there an issue with your phone?”

Customer: “No! This case! Here’s my receipt!”

(She tosses a receipt at me. It does show one of the cases we sell for that phone, but they are completely different styles.)

Me: “I’m sorry, but I think there’s a misunderstanding. The case on your receipt is a different case than the one you’re holding. Do you have this case with you?”

Customer: “Excuse me?! This is the case your coworker sold me! I want you to give me my money back!”

(Seeing that this is already going nowhere, I grab the case we sell and open it for her, showing her the differences.)

Me: “This is the case on your receipt. See how the SKU matches up? This case is also [Brand] and so it says the name here on the side. I’m not sure where the case you’re holding came from.”

Customer: “It came from here! It’s been on my phone since day one! Look! It’s on my receipt!”

Me: “I’m very sorry, ma’am, but the item on your receipt is this other case. If you can find that, I’d be happy to return it.”

Customer: “Then you need to explain to me why it’s on my receipt!”

Me: “I have explained, ma’am. It’s not. These are different items. We have never sold that case, and so I cannot return it for you.”

Customer: “[Store] returns everything for me!”

Me: “If they were purchased here. This simply was not.”

Customer: “Your [slur] you have working here grabbed it right out from under there and gave it to me!”

Me: “The only way that would be possible is if he took it off of somebody else’s phone. Do you think that would be the case?”

Customer: “Probably! He took it and charged me! That’s what the [slur]s are all like!

Me: “Ma’am, I’m going to have to ask you to stop insulting my coworkers. You can come back when you find the case you purchased here.”

(She stormed off and went up front, where she complained about me and demanded a refund. I then had to repeat the whole conversation with returns management, who didn’t understand why I didn’t give her money for something we never sold her in the first place.)

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They’re Not The Brightest Spark

, , , , , , | Right | September 6, 2019

(A middle-aged man comes up with a lightweight backpacking stove in a small storage bag.)

Customer: “I need to return this stove. The second time I used it, the igniter didn’t work.”

Me: “Can I take a look at it?”

Customer: *handing me the stove* “I only used it twice. The second day of my trip, it didn’t work, and I had to light it with a lighter.”

(By the time he’s finished, I’ve already fixed the problem.)

Me: “Okay, the good news is the stove itself is absolutely fine. I think the igniter will work now that I’ve tweaked it a little. Let me show you—”

Customer: *irate* “You haven’t fixed it at all! I told you, young lady, the igniter isn’t working!”

Me: “Yes, it wasn’t working before, but it should be now.” *flicks the igniter a couple of times, showing him the spark* “See that spark there—”

Customer: “Of course it’s sparking, girl. But it isn’t lighting!

Me: “No, it wasn’t. I’m trying to show you this metal piece here. It’s a flexible piece, and it was bent up too far, so the spark wasn’t jumping high enough. I’ve just bent it down a bit so the spark can connect. Now the stove can light.”

Customer: “I could have done that! I read the d*** instructions; it was horizontal like it was supposed to be!”

Me: “It was actually a little too far up—”

Customer: *condescendingly* “Young lady. I’m not just going to take your word that you’ve magically fixed my defective stove by bending just one little piece of metal into place.”

Me: *calmly* “Well, it’s a good thing you don’t have to, sir.”

(I grab one of our tester fuel cans, screw the stove in place, and run the fuel. The whole time, the customer huffs at me.)

Customer: “It’s still not going to—”

(I flick the igniter. The stove goes up like a Roman candle. I look him dead in the face through the six-inch-high blue flames, slowly winding down the fuel.)

Customer: *huffily* “All right, I’ll buy that, I guess.”

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