Unfiltered Story #199789

, , | Unfiltered | June 29, 2020

(A customer hands me several coupons)

Customer: You take expired coupons, right?

Me: Um… no.

(That would be why they have dates on them that say when they stop working.)

We Say “Hi” But We Also Say “Bye”

, , , | Right | June 28, 2020

It’s been dead for over an hour, so the other two employees have shut down their registers and begun the nightly cleaning early. With less than ten minutes to go until close, we have only one register open and the nightly cleaning done.

There’s nothing else to do, so the three of us stand around chatting.

A well-dressed woman enters the store.

Coworker: “Hello! Welcome to [Store].”

The well-dressed woman doesn’t acknowledge him. She walks briskly down an aisle and turns out of sight.

Coworker: “Huh. She looks like she’s on a mission. I guess she knows we’re closing in a few minutes.”

The woman reappears in the aisle with her nose stuck in a book. She looks like she’s found what she wants, so we resume our conversation.

Me: “So, anyway, the concert tickets sold really well. I think we’ll see a good turnout for the next—”

Customer: “AHEM!”

We turn around to see the customer standing behind us, folding her arms, and tapping her foot impatiently. The book she was reading is nowhere in sight, and she’s holding a pack of stationery that she didn’t have a minute ago.

Me: “Hi, are you ready to check out? Or can we help you find something?”

Customer: “I cannot believe you people! I have never been treated this way in this store in my entire life!”

Coworker: “I’m sorry?”

Customer: “I have been in this store for twenty minutes and not once have any of you lifted a finger to help me!”

She’s been in the store all of five minutes at the most. My coworkers and I glance at each other.

Me: “I’m sorry, ma’am. We greeted you when you came in, but you looked as though you knew where to go.”

Customer: “Saying ‘hi’ isn’t enough! I’ve never come to this store and not had an employee ask me if they can help me find what I’m looking for! I spent over twenty minutes looking for this pack of stationery, no thanks to any of you! You just stood around talking and being lazy while I was lost and couldn’t find what I wanted!”

Coworker: “I’m sorry, ma’am, but you really didn’t look as though you were lost. Did you try to catch our attention? Maybe we just didn’t see you.”

Customer: “I shouldn’t have to catch your attention! You should know if I’m looking for something!”

Me: “I’m terribly sorry, ma’am. Is that stationery what you were looking for?”

Customer: “Yes!”

Me: “I can ring you up over here.”

The transaction takes place smoothly, but as she’s walking away, the customer yells over her shoulder.

Customer: “I have never been treated with such disrespect! I’m never coming here again!”

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The Blocked Drain Is The Least Of Your Adventures

, , , , | Right | June 28, 2020

I make appointments for mechanics for members of our company. Currently, due to lockdown, we only take urgent matters, like life-threatening or basic needs. If it can wait, it’ll have to wait. 

Me: “Customer service, how can I help you?”

Customer: “Yes, my drain is clogged and I need a mechanic to empty it. It’s attached to the roof.”

Me: “Clogged drains are a part of [Service]; I will patch you through.”

Customer: “I know, but they said they couldn’t help me right now. I don’t know why, because it’s outside!”

Me: “Let me ask for you.”

I call the company we hire for jobs like this.

Employee: “Let’s see… Ah, I see we visited this house. The drain is not completely clogged, so we put it on our list.”

Me: “May I ask why you couldn’t fix the problem while you were there, so I can explain that to the customer?”

Employee: “Of course! In order to reach that area, we have to go through the house of the client. The government currently advises against that.”

Me: “There is no other way?”

Employee: “The client suggested we would climb onto the shed of her neighbour, pull a ladder up, walk over the wall, and put that ladder on said wall. My mechanic did not say this to the client, but he did tell me he is not that adventurous… if you catch my drift.”

Me: “Got it, absolutely clear. Thank you for the information!”

I return to the client.

Me: “Thank you for holding. I talked to the department and the mechanic told them he cannot reach the drain safely at the moment. You are put on the list that as soon as the government says it’s okay again, they can visit you again. The drain is not fully clogged yet, so you should be fine at the moment.”

Customer: “Yes, I know.”

Me: “Excuse me?”

Customer: “I know that they didn’t do their job; I just wanted to know why. You know, why can’t they just do their job?! I’m paying for this!”

Me: “The employee is not obligated to risk life and limb, and because they didn’t do anything yet, you are not being billed. Do you have any other questions?”

Customer: “Ugh, I just can’t understand why they couldn’t do anything while they were there!”

I tried explaining it again twice, both in different terms, to no result. I eventually told the customer that when our Prime Minister would let us know all was well again, they would be called back for a new appointment.

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Unfiltered Story #198732

, , | Unfiltered | June 28, 2020

(I work in a clothing store that has anti-theft tags sewn into most of our clothing. We don’t remove them because they’re not a hindrance to being worn, but we do deactivate them by running them over a scanner. We have never had anti-theft tags like the ones where cashiers have to physically remove them before the customer can leave.)

(A regular customer I recognize comes in pushing a stroller full of stuff, namely not her kids, who are running around our store. She walks right up the counter, interrupting my transaction with another customer.)

Customer: Can you remove this for me? *she holds up a shirt with a big, plastic anti-theft device pinned to it. I can see it’s from a much bigger store, and definitely not ours.*

Me: Ah, sorry, no. That’s not from our store.

Customer: But you can still take it off.

Me: I’m afraid I can’t. It’s not one of ours and we have different —

Customer: I know it’s from [Other Store], I just need you to take it off for me.

Me: I have no way of doing that. We have a much different system than them, I have no means of removing it for you.

Customer: So you can’t take it off?

Me: No… I can’t. You’ll have to take it back to their store.

Customer: But you can’t do it?

Me: I have no way of removing it.

Customer: Ugh, okay, I guess I’ll try somewhere else.

(I really started to get the impression that she didn’t want to return to where it was from because she lifted it. I was very close to offering to just cut it out for her, but I don’t think she would have liked that answer…)

Not A Standard Reaction

, , , | Right | June 27, 2020

I work at a tobacco kiosk. One evening, a customer comes in wanting to buy some cigarettes.

Me: “Hello, sir, can I help?”

Customer: “Yes, can I have a standard [cigarette], please?”

Me: “Sure!”

I go over and pull out a pack that contains what he asked for and charge him. He pays and is about to leave, until he returns to me.

Customer: “Excuse me?”

Me: “Yes, sir?”

Customer: “I didn’t ask for these.”

Me: “You asked for them in standard, sir.”

Customer: “No, I asked for the longer ones.”

Me: “Oh! I’m sorry; I’ll swap those over for you.”

I pull out the longer pack and proceed to swap them… until he stops me again.

Customer: “No, those are too big!”

Me: “What do you mean, sir?”

Customer: “I want the standard-size pack! These ones I just bought are too small!”

Me: “But you’re holding them, sir.”

Customer: “No, you have given me the smallest ones! I want the standard!”

Me: “Sir. Did you want the biggest ones we do, or the smallest ones?”

Customer: “The standard!

Me: “Okay, sir, allow me to put it simply. We do them in two sizes only: large and small. You have just bought the small ones. They are known as the standard size.”

The customer looked at the pack in his hands for a few seconds and eventually walked off grumbling. I wanted a cigarette after that, and I don’t smoke!

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