That’s A Step Up From Monsters Under The Bed

| Scotland, UK | Related | July 11, 2017

(I’m am serving a mother and her young daughter. The daughter is a little restless at the moment.)

Mother: *losing her patience* “[Daughter], if you don’t stop that, this man will sneak into your room at night and take you away!”

Daughter: *wide-eyed* “Like that girl?”

Mother: “That’s right, like poor Madeleine McCann.”

(The daughter starts crying heavily, but the mother is glaring so much that she sits there in silence. I’m a little shaken myself and just finish up without another word.)

Next Customer: “Did that just happen?”

(Seriously, well done for traumatising your child.)

Something Needs To Change

| USA | Working | July 10, 2017

Customer: “You didn’t give me right change!!”

Me: “I’m sure I did…”

(The customer argues and a manager is called over.)

Manager: *to me* “You’re supposed to count out their change! See?” *demonstrates* “Have a good day!”

(The customer leaves. The manager leaves. The next customer approaches. I go

through the transaction, and make sure to count out the change.)

Me: “30… 35… 40… 41. Thank you!”

Customer: “You didn’t give me the right change!”

Me: “I JUST counted it out in front of you! It’s right!”

Customer: “It’s not right!”

(The manager came over again and gave the customer her ‘right’ change. My till was short that day, and the manager blamed me, and demoted me!)

Closing Crime

| San Diego, CA, USA | Right | July 7, 2017

(At my store, we’re not allowed to kick the customers out at the end of the day. I overhear a lady talking to her friend as she is shopping around.)

Customer: “I love coming to this store right as they’re closing because they always pay attention to me.”

The Gift-Card That Keeps On Giving, Part 4

| Los Angeles, CA, USA | Right | July 6, 2017

(I’m a cashier at a major retail store, when a lady comes to my line, purchasing a $60 gift card.)

Me: “Okay, that’ll be $60.”

Lady: “Oh, and I have this old gift card as well. Can you tell me how much is on it?”

Me: *after scanning old gift card* “It has $3.16 on it. Would you like to use it right now to help pay for the $60 gift card?”

Lady: “Oh, sure!”

Me: “Okay, so your new total is $56.84.”

Lady: “But, but I want the gift card to be worth $60.”

Me: “It is worth $60, ma’am. But you gave me that other gift card of yours, which had about three dollars left on it, remember? So you only owe me $56.84 now.”

Lady: “But then where’s the old gift card I gave you?”

Me: “I applied it to this purchase, as we agreed.”

Lady: “But… but I wanted $60 gift card…”

(My lane is starting to get backed up with customers, on this busy Friday afternoon.)

Me: “It IS worth $60, ma’am. I promise you. I can show you your receipt after and explain, but for now, you owe me $56.84.”

Lady: “…”

Me: “But I absolutely promise you that this gift card that you’re purchasing right now, this one right in my hand, will be worth $60. If it isn’t, I will happily fix the error in front of you afterwards.”

Lady: “I just don’t understand… so… will it be worth $60?”

Related:
The Gift Card That Keeps Giving, Part 3
The Gift Card That Keeps Giving, Part 2
The Gift Card That Keeps Giving

This Bad Penny Keeps On Turning Up

| Los Angeles, CA, USA | Right | July 6, 2017

(I’m cashiering at a large retailer in LA. My city now charges 10 cents for paper bags, and all plastic bags have been banned. This policy has been in place since January 2014. I hear the cashier behind me call for my manager, where an irate customer is turning red.)

Manager: “What’s the problem here, sir?”

Customer: “I’ll tell you the problem. Why am I being charged 10 cents for a bag? I’m a paying customer; I shouldn’t have to deal with this!”

Manager: “Sir, this is a city policy, not a [Store] policy. We could get fined for not charging for the bags, which are ten cents each.”

(This goes on for a while, until the customer finally gives in. The price of his order goes up 11 cents – 10 cents for the bag, 1 cent for the tax.)

Customer: *now yelling so loud that every lane can hear him* “Are you fucking kidding me? Where did that extra penny come from?!”

Manager: “That’s the 9% state tax that we are also legally forced to comply with.”

Customer: “Oh, that’s bullshit. That’s absolute bullshit. Bags are not taxable items!”

Manager: “Bags are absolutely taxable. Most items that aren’t food must be taxed the 9 percent.”

Customer: “That’s a f******g lie. Look at any bottle of water or soda – there’s a recycling fee, but no tax.”

Manager: “Yes, because those are foods. The item you’re buying today is also being taxed percent, as most items are.”

Customer: *at the top of his lungs* “That’s fucking ridiculous! This is America! This is horseshit!”

(Security comes up to their lane.)

Security: “Sir, I’m going to have to ask you to keep your voice down, or I will be forced to escort you off the property.”

Customer: *quieter, but still yelling* “This is ridiculous. All of this fuss? All of this fuss over an American f****** penny?!”

(Customer continues to huff and puff, as the cashier continues quietly ringing up his order. The purchase goes through, with the manager and security guard still standing by the side.)

Customer: *again at the top of his lungs, addressing the entire front end* “This place is f****** evil. All of this fuss over an American penny?! This is America! This is ridiculous!”

Security: “Sir, I warned you about raising your voice. Please come with me and I’ll walk you out of the store.”

Customer: “Oh, of course, of course.” *the customer mumbles until he gets out of the store and stares at the security guard* “I’m not done yet! I’m not even close to done yet!”

(The customer yelled for a bit longer until the automatic doors finally closed.)

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