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Florida Woman Goes Travelling

, , , , , , | Right | May 4, 2022

One of the guests at the hotel where I was working tried to file a complaint because according to her, the staff insisted on mispronouncing the name of Florida street. Turns out we were all pronouncing it in Spanish (Flo-REE-dah) and not in English (FLO-ree-dah) so she could ask pedestrians in our Spanish-speaking country how to find the street in case she got lost on the way there.

She insisted that we pronounce it the English way, since it was to her ‘the right way’.

The worst part is that Florida is actually a Spanish word. It means ‘in bloom’.

Taking The Long Way To A Solution

, , , , , , , | Right | CREDIT: Pr2nnu | May 3, 2022

I used to work as an attendant for the largest gas station company in my country. At the time, I’d been working there for about two and a half years. The job itself was actually really enjoyable and I loved my time there. Currently, I am working at the same company as a recruiter, and whenever I am offered shifts as an attendant, I always accept them.

I was finishing up one of my last shifts as an attendant, cleaning the oven, doing the dishes, mopping the floor, etc., when a Russian-speaking man came in and wanted to fill up his truck. I tried my best to tell him, in my broken Russian, that we are a fill-first-pay-after-type of gas station. And with the help of a regular customer, we managed to get the point across.

He then went and filled up his truck, the total was about 350L (approximately 92,5 gallons). It was an hour until the end of my shift when he came in to pay. After he entered the PIN for his debit card, the terminal gave an error. After two more unsuccessful tries, I decided to contact our in-house IT team.

It turned out that his bank did not have a contract with our service provider; hence, he couldn’t pay with his card. All that time, the regular stayed there and helped me as a translator.

By that point, I was all out of ideas. I had the regular tell him to wait for a bit until I could get a hold of my station manager. Unfortunately, she didn’t answer the phone, so I decided to call the regional manager.

Regional Manager: “Call the Head of External Partnerships; he has more experience in dealing with foreign banks.”

Unfortunately, that was a dead end because he hadn’t even heard of the customer’s bank. So, off I went, calling the regional manager once again.

Meanwhile, the truck driver had called the owner of his company and told him about the whole ordeal. The owner requested to speak to me. Thankfully, he spoke a bit of English.

Company Owner: “Is there a way for you to bill us and have the charge paid via a bank transfer?”

That lit a bulb in my head. We have a debt certificate form we can fill out, which basically says that the customer agrees to the charge and agrees to pay it by a certain date.

As I was finishing up filling the forms, my station manager called me back, and after I explained the whole story, she told me to call the head of security at our company. He, on the other hand, said:

Head Of Security: “The debt certificate is a bad idea since the company and the driver are from Poland; if they decide to not pay, it would be too expensive to seek legal action. Why didn’t you just tell him to use a nearby ATM to retrieve cash from his card?”

I literally facepalmed in front of the customer. How had I missed the simplest solution to the problem at hand?

I had the regular tell the truck driver to follow me, and I drove him to the ATM. The driver successfully retrieved cash. While driving back, we chatted a bit — as much as I could, at least. He boasted to me how his boss had wired him so much money for the trip that he could buy three cars just like mine with it. He also told me that the first thing he’d do when he got back to Poland was go to his bank and make them sign a deal with our company’s provider.

When we made it back, the regular left, the truck driver paid for his fuel, and all was well.

I gave both the regular customer and the truck driver a free coffee and a pastry of their choice for the inconvenience. In the end, I had spent almost three hours and made a dozen or so phone calls to help the customer. Thankfully, the truck driver was understanding the whole time and didn’t make a fuss about the whole ordeal.

But I learned a lesson: always try the easiest solutions first.

That’s One Heavy Burden

, , , , , | Working | May 3, 2022

Manager: “I don’t need this albatross around my neck like the Sword of Damocles!”

Me: “That’s the most pretentious mixed metaphor I’ve ever heard.”

It’s All Bun And Games Until It Isn’t

, , , , , | Right | May 3, 2022

I’m working at a semi-fast food burger chain, where all the food is prepared fresh and takes a little time. At this time, I’m in charge of cash — taking orders in person and on the phone, as well as taking payments. I get an angry phone call.

Me: “Hi, [Store] at [Location], this is [My Name] speaking. How can I help you today?”

Customer: “I got no burger buns!”

Me: “Oh, no! What do you mean?”

Customer: “I ordered bowl buns and I got no buns!”

I can tell this customer’s first language isn’t English, and I totally understand where she’s coming from, but…

Me: “Where did you place your order, ma’am?”

Customer: “[Delivery Service]! And I got no buns! I wanted bowl buns!”

Me: “What’s the name on the order, ma’am?”

Customer: “[Customer].”

I check the order. It’s a pretty standard order: three burgers and a large fry. But she ordered all her burgers in our BOWL option. Burger bowls, for those of you who don’t know, is a tinfoil or paper containers that some stores use instead of buns. It’s a gluten-free option, like Lettuce Wraps, but much more of a hassle.

Me: “Ma’am, I can see you ordered three burgers in bowls.”

Customer: “Yes! Burger bowls! And I got no buns!”

Me: “Ma’am, burger bowls are a gluten-free, bun-free option that we offer. They come in tinfoil bowls—”

Customer: “No! It is meant to be a bun bowl! Burger bowl has buns!”

Me: “I’m sorry, ma’am, but we gave you your order exactly as you ordered it. For next time, burger bowls are bun-less. Have a great day!”

That’s still my favourite phone call I’ve taken to date. I think she might have gotten them mixed up for those taco shells that double as bowls, which would be weird to me for a burger, to be honest, but to each their own.

Autocorrect Rears Its Ugly Head Again

, , , , | Working | May 3, 2022

A woman had been let go from her job a few days earlier, and I emailed her her final timesheet at the end of the week for her to sign. Not knowing if she’d be in front of her computer to see the email, I sent her a text.

Text: “Timesheet sent to sign pls”

Text: “Are you home”

I pressed send and the phone autocorrected the last word… to “homeless”.

I knew that she’d been having a hard time before she’d been let go and, even though we’d parted on good terms, I knew this would not sit well with her. I sent “*HOME” right after. but I never heard back from her again, save for receiving her signed timesheet half an hour later.

Oh, and the annoying part is, I’d been dumbing down my texts over the past year because of the ribbing of overly-formal texts. I was told that punctuation in texting can come off as rude! AARGH!