Someone Is Really Cheesed Off

, , , , , | Right | March 25, 2020

(I work at a customer service center for a large food chain. A female customer placed an order online earlier in the day and calls to inform me that there was apparently a mistake.)

Customer: “Hi, I just wanted to give you some feedback on an order I received and my local store told me to call you because they said they can’t help me.”

Me: “I’m sorry for the inconvenience. What would be the issue?”

Customer: “Okay, so I ordered online like I usually do and the store didn’t make my food correctly.”

Me: “What was incorrect about the order?”

Customer: “They gave me two meat pizzas and two plain cheese pizzas when I ordered four meat pizzas!”

Me: “Well, I did pull up your order here and it does show that you placed two meat pizzas and two cheese pizzas on your order…”

Customer: “I didn’t do that. Your website must have done that!”

Me: “Well, if you would like, I can ask my supervisor to check on our website sessions to see your exact steps taken on the website.”

Customer: “Do that, because I know for a fact that I did not order this!”

(My supervisor, not surprisingly, tells me that she did order two cheese pizzas among her other pizzas. So, I once again inform her that she did order what she received.)

Customer: “I did not! I did not! I did not!”

Me: “I sincerely apologize that you did not receive what you intended to order. Unfortunately, our hands are tied here since the store already told you that they would not compensate you, but we can forward your comments to the upper management of that store to inform them that you are not satisfied.”

Customer: “Why would I order two cheese pizzas? I was ordering for a group of men who are working on my house. Men do not eat cheese pizzas!”

Me: *stunned silence*

Customer: “Your website should know that cheese pizzas are not for men! I will never order from your company again!”

Me: “I… apologize?”

Customer: *click*

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Unfiltered Story #190346

, , | Unfiltered | March 22, 2020

(This was the mid-90s. I was answering phones and taking orders this one night…)

Me: Thank you for calling (Pizza), this is (My Name), will this be for pick up, dine in or delivery?

Customer: Delivery.

(I proceed to take their food order and move on to taking their address information.)

Me: What is your address?

Customer: (Address on multi-mile long street).

Me: And what is your cross street?

Customer: Hold on (sound of phone being put down).

(Quite a few mins later they return…)

Customer: It’s (street). I had to run out and look.

(They really did put the phone down and go out and look at the sign for the name of their closest street.)

Unfiltered Story #190298

, , | Unfiltered | March 20, 2020

((I do not remember if I submitted this story or not. Please ignore if I already have)). I call this story “As Forteold By Prophetic Pizza”

I work closing shifts at a pizza place. Its’ not bad, I prefer it. You get the odd customer or traveller through though with interesting stories.

This nice older lady comes in – she was small, thin with sleepy eyes and long greying hair. Delicate looking. Very pleasant.

“You have great positive energy!” She compliments, after I’ve put her pie in the oven and started up cleaning again to earn my pay.

“Thanks! I try to keep busy!” I respond with a smile.

A few minutes later, after she keeps watching me, she asks “Do you trip a lot?”

This catches me off guard, and I think “Well, sometimes. I move too fast and I’ll trip over a line on the floor!” I joke.

A nod, and she falls silent again.

A few minutes later, her pie is ready. I box and cut it with an expert slide, and bring it to her to present at the counter (We do this to ensure it is correct and looks good).

“It looks great! you know, you are destined for great things, you have a great energy!”

“Thanks? ” I reply, a little startled.

She begins to head for the door “The world needs more people like you to KNOW this. Never forget it!” and she dissapeared into the night.

Unfiltered Story #189634

, , | Unfiltered | March 15, 2020

(I’m stocking the buffet, prepping the pizzas, and taking personal orders from customers – basically handling at least a two-person job – and another customer from about a family of four orders a pizza)

Customer: “Hi, can you make us a Vegetarian Pizza? We’re all vegetarians, and the only pizza we can eat on the buffet right now is cheese.”

Me: “No problem, I’ll get it right out for you.”

(Usually, this is not a problem, but since we were under-staffed that day, it definitely WAS a stressful break in the routine. But it was my job, so I was perfectly fine with it.)

(I make the request order)

Customer: “Oh, wait. Can you make the Vegetarian pizza with the sausage and ham and stuff on it?.”

(I sit there in total confusion for a full second, then spot a Supreme pizza in the buffet – one that had been there the whole time. I point to it.)

Me: “Like this one?”

Customer: “Yeah, exactly! Thanks!”

(She starts to grab slices of the Supreme pizza and I watch in confusion as her family also eats the Supreme pizza, which is COVERED IN MEAT)

Unfiltered Story #189071

, , | Unfiltered | March 12, 2020

I work in a pizza chain restaurant and a customer calls to complain about the order they just received. The driver hasn’t had time to return to the store.
Me: thanks for calling [pizza chain] my name is [name] how can I help you?
Customer: the pizza we ordered didn’t come with the pepperoni we asked for. And the wings we got had bones in them!
Me: oh I’m so sorry about the pizza. We have two types of chicken, nuggets and wings. Wings have bones in them.
Customer: oh I guess that explains why the wings had bones.
(Thinking to myself Duh! Chickens have bones!)
Me: Let me get my manager to help you with the pizza issue.

I placed the customer on hold and got my manager.

Ps To me “boneless wings” aren’t wings they are rebranded chicken nuggets. Wings must have bones to be wings!

This customer had a bone to pick with me about there being bones in her chicken wings. I make no bones about it. This one is dumb.