Assuming Customers Can Read: That’s Your First Mistake

, , , , | | Right | July 18, 2019

I am a manager at a store chain that has many locations. An associate calls me over to the register to assist a customer who wants to return a formal dress. Our dress policy is that it must be returned within a specific number of days, unworn, with all the tags attached. The date it needs to be returned by is even printed on the bottom of the receipt.

This customer informs me that she bought two dresses at one of our other locations because she couldn’t decide which one she wanted to wear to an event. Now, she wants to return this one because she went with the other dress. She is only about five days past our policy, so I decide that I will allow the return since it is unworn with tags attached. I do explain, though, that any time we overrule our policy on a return, the money must be refunded on a gift card as that is what the computer mandates.

Her husband then asks, “Oh, so we are supposed to read the date on the receipt? Is reading the return policy our responsibility?” to which I instantly respond, “Well, that is why they put it on there…”

The wife then asks if we could call the person who sold it to her at the other store and get her to admit that she didn’t tell them about the policy, because somehow she thinks that will change my mind on how to give back her money. Eventually, she relents and accepts the gift card for the return amount.

The best part? After I return that dress for her, she tells me she has another dress she wants to return. And it is the other dress she bought that day that she ended up deciding to wear to her event! I just look at her with a dumbfounded expression and say, “Yeah I’m not taking this back… It’s clearly been worn, and you reattached this tag by tying it around the halter with a ribbon.” She knows I’m not giving in, so thankfully, she walks away.

The Real Superheroes

, , , , , , | | Hopeless | July 17, 2019

(I am cashiering at my store on an early Friday morning, the line is ridiculously long, and I only have one other cashier beside me. There isn’t another manager currently in the store besides the stockroom manager; I rarely bother him because I know there is a lot going on it the stockroom. I end up checking out a customer with a small child, and the interaction with him makes my early day completely worth it.) 

Me: “Hi, how are y’all today?” 

(The mother lets her young boy answer.) 

Child: “We are great! My favorite superhero is Spider-Man!” 

Me: “Really?! That’s my favorite too! I would love to shoot webs and swing through the city!” 

(As I continue to ring up their items, he continues to talk to me.) 

Child: “I also like Captain America and Iron Man!” 

Me: “They are awesome! I love Captain America’s shield! And Iron Man’s armor!” 

Child: “I want to be a superhero when I grow up!” 

Me: “You already are, kid; don’t ever forget that.” 

(His mom started tearing up and told me her husband had recently passed and he had always said the same thing to their child. She ended up hugging me and the little boy followed her and hugged me, too. I now see them every couple of weeks and try to keep superhero stickers on me to give to the little boy.)

Please Tell Me This Is A Knock-Knock Joke

, , , , , | | Right | July 15, 2019

(The company I work for was recently contracted to provide security for an apartment building in a low-income area. The managing company has had a real problem with trespassers and illicit activities. Visitors must come to the desk and tell the guard on duty who they wish to visit. The guard then calls the tenant for permission to let the guest past the lobby. No answer? No entry.)

Me: *after getting the visitor’s name* “Who are you here to see?”

Visitor: “[Tenant].”

(I look up the tenant’s phone number and call. The phone rings. And rings. And rings.)

Me: “[Tenant] isn’t available.”

Visitor: “Can I go up and knock?”

Not In Receipt Of The Receipt

, , , , , | | Working | July 15, 2019

(My family and I have ordered pizza online from a local pizza chain down the road. It is normally easier than calling our order in and having to deal with a poor employee trying to hear us over the roar of the rest of the pizza place conducting business, along with dealing with other customers. The online order comes to $24.53 total for two medium pizzas and a cookie, thanks to a deal they are running. Our order ends up being a half-hour later than what is expected, and as we are about to call the store, the driver shows up with our order. However, she has accidentally lost the receipt I was supposed to sign, since we have paid by credit card. With that, she says she guesses the order is on her and we leave it at that. Fast forward two days: I find, instead of a $24.53 transaction that shouldn’t have been claimed without my signature, I am charged $30.00 by the store, so an additional $5.57. It is too late to call the store itself, so I call the customer service hotline.)

Customer Service: “Thank you for contacting [Pizza Chain] customer care. How may I help you today?”

Me: “Hi, my name is [My Name]. I placed an order with one of the local stores two days ago but there is a problem; I was charged more than what I was supposed to be. My order was only supposed to cost $24.53 but an additional $5.57 was added.”

(I proceed to explain that the driver showed up late with the food, and that we were not given a receipt to sign, and how confused I am about the additional fee being added to my order total.)

Customer Service: *in a very serious and nervous tone* “I am very sorry to hear about your experience, Mr. [My Surname]. Normally, we are not able to claim the charge without having your signature on the receipt, so the charge should have dropped off your account after thirty days. However, as you have stated, this is not the case. I am not able to view order details or payment information, but I will escalate this to upper management so they can pull the order and take a review.”

(The representative verifies my account information, email, address, phone number, and the date of the order, and promises me that a manager will be in touch with me ASAP. I get a call the following morning from the district manager.)

Manager: “Hello, I am looking for Mr. [My Name], regarding an order dispute.”

Me: “That is me. As I explained to customer service, I am not disputing that I made the order, just how much I was charged. The driver showed up and told me she had lost the receipt that I was supposed to sign, and to be honest, I thought nothing about it. Then, I saw that I was charged $30, instead of the $24.53 that I was supposed to pay. My understanding was that you wouldn’t be able to claim the charge without my signature, but the only problem is I paid more than what I should have.”

(Up until this point, the manager has had a rude tone, and clearly has not understood what the actual issue was. After I explain that it seems like the driver added a tip to my order and may have signed my name without my permission, the manager becomes very nervous and worried.)

Manager: “I am sorry for my misunderstanding, Mr. [My Surname]. Sometimes our drivers may misplace a receipt and we will just do a reprint, but obviously, it won’t have your signature on it. I will need to take a look at the order and the paperwork when I get to the store in a couple of hours, but it does sound like someone may have added a tip to your order. Can you tell me what the driver looks like? Or what car they were driving?”

(I give the manager my best description of the driver and explain that since we live in an apartment complex and our apartment is in the back of the building, I wasn’t able to see the car.)

Manager: “I see. I am pretty sure I know who you are talking about. We had other problems with her that night and had to let her go. When I get to the store, I will make sure to double-check your order and we can process a refund. Would you like that as a cash refund or does it need to go back to your credit card?”

Me: “It would be better if it could go back to my credit card, but if it is too much hassle the cash refund will be fine. Would somebody be able to drop it by my apartment? I don’t have transportation to the store.”

Manager: “We would be able to do that; I will have a driver drop it by later today. I am very sorry that this has happened to you, and I want to personally thank you for being so kind about the matter.”

(I did not start the call screaming and shouting, nor did I use a rude tone throughout the conversation. I just wanted the issue corrected, and I have been in the manager’s shoes before.)

Me: “I understand; I have had to deal with things like this before. Please have a wonderful day.”

(A driver popped by shortly after that with the refund for our order, and a note from the manager telling us that we had a credit on our account for free food to use the next time we placed an order, as a thank-you for our continued service. We still order from them, but if a driver shows up without a receipt again we call the store while the driver is at the door.)

Unfiltered Story #157570

, , , | | Unfiltered | July 14, 2019

A friend and I were visiting a little cafe for board game fans. You order snacks and pick from over 500 games to play. As we are sitting there waiting for our drinks a young lady comes in.

“I have a complaint” she says

“Sorry, what was wrong” the guy behind the register asked.

“Last time I was here you put to much peanut butter and jelly on my PB&J sandwich.”

“So you are complaining because we gave you too much of what you ordered?”

“Yes, i could not finish it, it was too much. I want a refund”

At this point everyone, including the friends who came in with her just stared and waited until finally her friend drug her away apologizing for her.

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