No Three Cheers For This Doctor

, , , , , | Healthy | April 25, 2019

(My first experience with a migraine is not a fun one. I lay in bed for two days and nothing works. I am ten at the time. My mom decides to take me to the ER to get stronger medicines since I am missing school and crying any time I am awake. After waiting for an hour, I am taken back and they begin prepping for medicine.)

Doctor: “All right. I’m going to give you a shot to help your head.”

Me: “W-what? I didn’t…”

(I start crying again due to a fear of needles while my mom comforts me. The doctor preps the shot.)

Doctor: “All right. Going to count to three and then we’ll stick you. One… Two…”

(He then jabs the needle in. I scream and jerk away because I wasn’t prepared, causing blood to get all over my arm.)

Doctor: “What the h*** was that for?! You’re ten! Grow up!”

Mom: “And you stabbed my child! You said, ‘On three’!”

Doctor: “Well, if he wasn’t such a brat—“

(A nurse comes in at that moment and sees me crying with blood all over my arm, my mom cornering the doctor, and the doctor with the needle still in his hand. The doctor shoves my mom away and all but slams the needle into the nurse’s hand.)

Doctor: “You take care of this spoiled brat!”

(The nurse patched me up and waited until three to stick me. It took a few tries, but we finally got the medicine. Once it took effect, I don’t remember anything, but, from what I heard, the doctor was fired because he was too rough with patients. One even almost died because of him.)

Reading Is For The Poor

, , , , | Right | April 13, 2019

(It’s the day before Hurricane Irma — downgraded to a Tropical Storm — is set to hit the town and I am working the night shift at a gas station by myself. The people fleeing Florida have wiped us of most of our stock of water bottles, ice, and bread three days ago so locals are straggling to get supplies at the last minute. This weekend, we have run out of all types of gas three or four times and we only have regular gas when this happens. I have already hastily put signs up that we only have regular gas in stock at the moment on every pump and on both of the doors leading into the store anticipating nervous, easily-angered customer reactions as this is the richer side of town. A few hours later a lady storms in.)

Woman: “Why are the pumps not working?”

Me: *having answered this question far too many times already despite the signs* “I’m sorry, ma’am, what kind of gas were you trying to pump?”

Woman: “Premium.”

(We’re in the heart of lake country, and many very rich people live in the neighborhood. I’m no stranger to being looked down upon as a customer service worker and have grown a thick skin over it.)

Me: “We are out of premium, ma’am. We only have regular gas.”

Woman: *irritably* “Well, how was I supposed to know that?”

Me: *polite, but straight-faced* “There was a sign on the pump and on the door you just walked through.”

(She gets quiet for a moment and looks at the door and at the sign before looking back at me and snapping.)

Woman: “It’s not my job to read!”

(She stormed back out to her Lexus and drove off quickly. I just want to know how she got this far in life if “it isn’t her job to read.”)

Deliver Me From This Delivery

, , , , , | Working | April 9, 2019

(Our local fast-casual burrito place offers delivery through a third party. In this story, I’m honestly not sure which company gets the bigger share of the blame. My biggest annoyance here is the lack of F’s given by the restaurant staff. One night around 6:00 pm, I use [Restaurant]’s app to order delivery for myself and two kids. Note: I do not order from the delivery company’s app. It is directly from the restaurant. After my payment goes through, my delivery window is quoted between 6:30 and 6:45. But about five seconds after the confirmation window pops up, the restaurant app goes to an error page. After that point, I cannot get my order confirmation and delivery status to load. I check my email and there is nothing. Around 6:10, I call the closest store to see if the order even went through.)

Me: “Hi. I’m calling because I ordered through your app, but now I’m getting an error message. Did you receive the delivery order for [My Name]?”

Employee: “Yep. It’s made.”

Me: “Okay, great. Did it come through as a delivery order?”

Employee: “Yep.”

Me: “Okay, well, I can’t see the status. Do you have any way to tell if a driver is coming to get it? Is that possible from your end?”

Employee: “Uh… I don’t know.”

Me: “Okaaay, does anyone there know?”

Employee: “Uh… I’m not sure.”

Me: “Can you please get a manager?”

Manager: “So, I’m not sure what’s up with your order.”

Me: “Okay. So, what do I do from here?”

Manager: “I don’t know. You could call [Delivery Company], I guess.”

(I’m thinking, “Okay, maybe restaurants don’t get any communication from the delivery companies they contract.” Seems like a flaw in the system, but not this manager’s fault.)

Me: “Okay… is there a local number you have for them? Because their app doesn’t have one and I don’t really think they are set up to take customer calls.”

Manager: “Um, I don’t know. Maybe you could, like, check the Internet or something.”

Me: “I mean, I’m on the [Delivery Company] app right now and there is nothing.”

Manager: “Oh, well, then I don’t know what to tell you.”

Me: “All right, then please just cancel my order and refund me.”

Manager: “But we already made your food. I can offer you a free bowl for next time, though.”

Me: “No. I ordered and paid extra for delivery. I cannot leave my house right now. I need a refund.”

Manager: “Okay, fine. We’ll refund it. Have a good night.”

(Fast forward a few hours. Dinner was an hour late because of the debacle with [Restaurant], and my grumpy kids, therefore, went to bed an hour late. Then, at 9:30, the doorbell rang, because of course, it did. It was [Delivery Company] with my soggy burritos that had been made at 6:00. For some reason, [Restaurant] didn’t toss the order when I cancelled it, and then sent it off 3+ hours after making it. Gross. The poor driver seemed very confused when I declined delivery, and I tried to explain the situation. I hope he gets compensated. Anyway, the noise from the doorbell woke my kids up, and then they were up for, like, another hour. What should have been a simple order turned into a huge, multi-hour clusterf***.)

Can’t Face Up To The Prices

, , , , , | Right | April 7, 2019

(I work at a pharmacy in a low-income neighborhood. Our prices are fairly high compared to what our local clientele can actually afford, and most of our customers either only shop for the items on sale or take the bus up the road a few miles to a grocery store. We’ve tried to get corporate to lower our prices, but they refuse to see reason. On this day, a young man enters the store and asks for assistance locating a high-end facial soap. I help him find it and we bring it to my register to cash him out.)

Me: “All right, your total comes to $15.”

Customer: *hands me cash, six dollars less than he needs to pay*

Me: “Oh… Oops! You handed me $9. Did you mean to give me a ten instead of one of the one-dollar bills?”

Customer: “That’s all I have.” *looks at me expectantly*

Me: “Um… okay. I can hold the item here if you want to go get more money. Or we can go look for something that isn’t so expensive.”

Customer: “I don’t have any more money. That’s all I have.”

Me: “Okay, well, let’s go look at the other products. I’m sure we can find something in your price range.”

Customer: *getting agitated* “No! I want that one. I need it for my acne!”

Me: “I’m sorry, sir, but you only have $9. The product is $15. You either need to bring me more money or find something else.”

Customer: “But I want that one.”

Me: “Then you’ll need to go home and get more money. I can hold it back here so you don’t have to find it again.”

Customer: “I already said I ain’t got more money!”

Me: “Well, then, I’m sorry, but you can’t buy this item.”


(We go back and forth for several minutes, and the customer is getting more and more angry. Eventually, I’ve had enough.)

Me: “There’s nothing more I can do for you if you can’t afford this item and don’t want anything else.”

(The young man tries to snatch the item off the counter, but I grab it first.)

Me: “Sir, you cannot have something you have not paid for. That’s stealing. Either purchase something or please leave.”

Customer: “F*** YOU!” *storms out*

(I inform my manager of the incident, including that the young man tried to grab the soap and bolt.)

Manager: *looks at product* “This isn’t even for acne! It’s for treating extremely dry skin, like psoriasis and eczema! There’s so much grease in this soap it would have made his acne worse.”

Me: “I guess it’s a good thing I was quicker than him. He probably would have used it, then tried to return it saying it wasn’t working. This isn’t the first time a customer has tried to swipe an unpaid order off the counter and run out.”

Manager: “I think we’ll start keeping unpaid purchases in the bag-well.” *the recessed area in front of the cashier that holds the plastic bags, which is out of reach of the customer*

(The young man never came back, and with our new policy of keeping unpaid transactions out of the customers’ reach, we’ve had a lot fewer attempts to grab “purchases” and run out. I hope corporate listens to us and lowers prices soon.)


, , , , , , | Legal | April 6, 2019

My husband and I went out to eat at a wings restaurant. We had a great meal, paid, and left. My husband has a tendency to forget things, so I always go through the same spiel anytime we go anywhere. Do you have your phone? Keys? Wallet? Sure enough, he had left his wallet at the restaurant.

We went back and they brought it out to us from lost and found. My husband looked inside to see if everything was there, and there was a $100 bill missing. The week prior was his birthday, and his coworker/mentor gave him $100 as a gift. My husband had been saving it to buy a nice jacket, which we were going shopping for later that day, so I know for sure the money was in the wallet.

When we realized that the money was gone, we asked for a manager. We pointed out the waitress, who denied taking it. We asked to see the cameras, but the manager said in order for us to watch them we had to file a police report, but he himself watched the video and said he saw no one open the wallet. I don’t know if he really watched the video, though, because he didn’t seem to be gone long enough. At this point, we were at a loss of what to do, and the manager was acting as if we were lying and asked us to leave.

We did call the police, but it was going to be a lot of red tape to get them involved, and my husband was so angry he just said forget it. I think the waitress took the wallet away from the cameras, anyway, to take the money.

The very next morning, I got a call from our bank asking if we had tried to purchase a really expensive gaming system online. The charge had occurred the night before and was declined. No, it was not us; neither of us plays video games. We had to cancel our card and get a new one issued, and I am positive that the waitress must have written down the card info from my husband’s wallet. After reading stories on NotAlwaysRight, I can totally see how the manager thought we were trying to scam them. But sometimes, the customers aren’t lying.

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