This Will Make Sense In The End

, , , , , , | Related | February 14, 2019

(I live in Georgia and work in a “New York Style” pizzeria. I’ve been there for years and have come across many customers that insist our pizza is the greatest thing since sliced bread, and some that, well, don’t. I’m working a double this particular day and it’s after the lunch rush when we’re pretty slow. A middle-aged woman with blonde hair comes in, places an order to go, and takes it back out to her car, but she doesn’t leave. About ten minutes pass and she comes storming back into the store.)

Woman: “What is this s***?!”

Me: *startled* “I’m sorry? What can I help you with?”

Woman: “This! This s***! I am from New York and I can tell you this is some primo-grade horse s***!”

Me: “Um, I’m sorry to hear that you don’t like it. Is it the pizza itself? Was it under- or over-cooked?”

Woman: “I just got off a plane with my husband and wanted something decent to eat. I can’t believe you call this—“ *mockingly* “—NEW YORK STYLE!”

Me: “I’m sorry to hear that it wasn’t up to your standards, and I’d like to make this right. If you tell me what I can do to help you, we can work from there.”

Woman: *bellowing* “I WILL HAVE YOUR JOB! GET ME YOUR F****** MANAGER NOW!”

(My manager, [Manager #1], is in his office and I pull him to the front, then I go hide in the back kitchen until the angry woman leaves. When [Manager #1] returns, he tells me that he ended up just refunding her food, and my job was safe from “entitled crazies.” About an hour later, there’s a shift change, and [Manager #2] comes in. I inform him that I’m covering a couple of shifts later that week, and today is a double-shift. He tells me that if the evening shift is slow, he will plan to send me home early since I’m getting close to overtime; I happily agree. About 7:30 rolls around.)

Manager #2: “[My Name]! Want to go home now? I don’t think it’s busy enough that we’ll need you.”

(Excitedly, I gather my things and clock out. It just so happens that my dad has recently found out that his father — my grandfather — is not biologically related to him, and my dad, using one of those DNA tests from an online ancestry network, managed to track down his half-brother! My uncle is coming to Georgia to meet us and I managed to get off of work early enough to stop by my parents’ house to meet them! Now, don’t beat me to the punch.)

Me: *walking into my parents’ house, calling out* “Hey! I managed to get out early!”

(I walked into the living room and saw a man that looked creepily similar to my father, and a familiar blonde woman. The woman’s jaw dropped, and as I imagined, so did mine. The woman was fairly quiet for the rest of the evening. While I was in the kitchen doing dishes, the angry-customer-that-was-actually-my-aunt sneaked in and embarrassedly apologized to me. My aunt and I never did develop a close relationship, though my uncle comes to visit once or twice a year from their home in New Jersey. I eventually opted not to mention to my dad my previous encounter with his sister-in-law. Also, it turns out my uncle thought the pizza was great!)

They’ve Had One Too Many Brain Freezes

, , , | Right | February 13, 2019

(The theme park in my town has paired up with the fast food ice cream shop where I work. Employees of the theme park get a buy-one-get-one-free deal on [popular, expensive ice cream treats]. Many people use this discount all the time, and I have never had a problem with it until this customer.)

Me: “Thank you for choosing [Fast Food Restaurant]. Can I take your order?”

Customer: “Yeah, I work for [Theme Park]. I would like the BOGO [ice cream treat].”

Me: “Okay! What flavors would you like?”

Customer: “Uh, what flavors do you have?”

Me: *internally groaning because we have many, MANY flavors* “The list of all our [ice cream treats] should be on your menu on the right-hand side.”

(Silence.)

Me: “Or I could list them for you.”

Customer: “Yes, please.”

Me: “All right. Well, we have Oreo, Reese’s—“ *proceeds to name as many flavors as I can recall off the top of my head, listing at least twenty*

Customer: “Okay, well, I’ll have Oreo.”

(Internally groaning again, because that was the first flavor I listed.)

Me: “Can do! Would you like both [ice cream treats] to be Oreo?”

Customer: “Oh, well, I only want one.”

Me: *practically banging my head against a wall* “Well, the discount for [Theme Park] employees is BOGO, or buy one get one free, which means you get two. You could always eat one now and save one for later.”

Customer: “Oh, no, I only want one.”

Me: “All right, well, what size?”

Customer: “What sizes do you have?”

Me: “Mini, small, medium, large, and extra large.”

Customer: “Okay, I’ll take a small.”

Me: “All right. That will be $3.41. Pull up to the window, please.”

(I went on break after that.)

Unfiltered Story #139455

, , , | Unfiltered | February 11, 2019

One of the many hourly tasks at the fast food place where I work is the restroom check. Mostly this involves making sure paper products are stocked, picking up the paper towels that inevitably miss the trash can, and wiping down the fixtures. The company recently replaced the toilets with low-flow units, and they have become known for failing to flush completely, so a restroom check often requires a flush or two if any paper or other debris is floating in the bowl.

A customer is in one stall in the ladies’ room, but as I am female, I proceed to enter and check the other stalls while said customer is doing her business. Sure enough, one of the toilets has a wad of paper floating, so I flush it. Almost immediately, I hear from the occupied stall, “Hold on a minute, I can’t hear you because some idiot just flushed… can you believe how rude of them?”

A moment later, she walked out of the stall, talking on her cell phone… and apparently had been talking the entire time she was in there! And left the restroom without bothering to flush the toilet she had used or to wash her hands either. My coworker commented afterward that she acted annoyed that she had to interrupt her conversation to order and pay for her food, too.

All I can say is, the restroom is not a phone booth. I don’t care if you want to continue talking while you do your business, but don’t act offended if a flush drowns out the conversation.

Branded With Kindness

, , , , , , | Hopeless | February 8, 2019

I was dropping off some prescriptions at my local 24-hour pharmacy around ten at night. There were only two employees working at the time: a pharmacist and a pharmacy tech. They were obviously extremely busy. When I was asked when I’d like to pick up my prescriptions, I simply said I’d like them as soon as possible. The tech looked genuinely terrified to inform me that there was at least an hour wait time. Of course, I expected as much, so that was no problem at all. I could tell from her demeanor that other people had not been as understanding. I told her that I was planning on going out to eat, so she could take her time and that I hoped that customers would learn to be more understanding.

When I returned to retrieve my medicine, one of them was ringing up at four times the amount I expected. As I have a heart condition that prevents me from working, I knew there was no way I could afford that. I purchased the other medication and decided that I would just call the hospital and ask if they could send a cheaper alternative prescription to the pharmacy. Upon speaking to the pharmacist, I was told that it would be another thirty minutes before he would even be able to check for an alternative. I decided to sit in the waiting area, as I had nothing else to do at the time and I wasn’t in any particular rush.

At that point, it was clear that the young lady’s shift had ended and she had left for the night. The pharmacist was now working by himself. I waited patiently as I watched this man run around and assemble orders, answer phones, type furiously on the computer, check inventory, and deal with customers in both the drive-thru and at the counter. That poor man didn’t have a breath to himself. Eventually, he looked up and noticed I was still there. He called me to the counter and rang up my medicine at a huge discount — much less than I was expecting to pay in the first place. I thanked him profusely and wished him a better night than the one he appeared to be having. It was only when I reached the car that I realized that he hadn’t had time to find a generic alternative and he had given me the name brand medication. He brought it down from 105 dollars to 17. As someone struggling financially, that meant the world to me.

I made sure to call the manager in the morning and tell them how wonderful their employees were. I will definitely be going back there. It might cost a little more than other pharmacies and it might take a little longer, but the customer service cannot be matched.

Moral of the story: a little patience and kindness go a long way.

When Job Hunting, Don’t Answer Every Calling

, , , , , , | Working | February 6, 2019

(I am currently between jobs and searching for a new one. I’ve posted my resume up on several job sites, so I’ve been getting the occasional call by recruiters looking to match me with positions. Today, I leave my phone on the charger while going to the bathroom, and when I get back, I find that I’ve gotten four missed calls in the five minutes I’ve been gone. As I am checking the number, another call pops up, and I answer.)

Me: “Hello, this is [My Name].”

(There is a loud huff before the lady on the other end of the line answers.)

Recruiter: “Well, I’m glad that I fiiiinally got through to you. I’ve been trying to call alllll day, but you haven’t been answering.”

Me: *wanting to call her out on that lie, but refraining* “I’m sorry. Who is this?”

Recruiter: “I’m [Recruiter] with [Company], and I was toooold that you were looking for work, but I’m not sure anymore.”

Me: *gritting my teeth a little at her condescending, sing-song tone* “I am still looking for work, yes.”

(There is another loud huff.)

Recruiter: “Well, then you should probably answer the phone when we call, shouldn’t you? We can’t help you if you ignore our calls.”

Me: *silent*

Recruiter: *after a few moments* “Are you still there?”

Me: “Yes, I’m just waiting for you to give me the details of whatever job you’d like me for.”

Recruiter: *now sounding offended* “Well, no need to be snippy at me. I’m not the one who doesn’t answer phone calls.”

(I still don’t say anything, though I do pull my phone away from my ear for a moment to consider the End Call button. After a moment, she does continue and describe the job, which I recognize as one I’ve already been contacted about the day before.)

Me: “Thank you for your consideration, but I’ve already been submitted to that job by a different company.”

Recruiter: *huffily*Well, I hope you’re happy at wasting my time trying to contact you.”

Me: “Yes, very happy.”

(I then hung up before she could say anything else. Probably won’t be hearing back from that company, but frankly, I don’t think it will be much of a loss.)

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