Unlinking Yourself From Future Training

, , , , | Working | October 15, 2019

(Part of my job involves working with secure data, so my job includes random trainings being assigned to us to review best practices for keeping data secure. One day, I get called into my boss’s office about those trainings.)

Boss: “IT was just complaining to me that you haven’t completed any of the last three trainings.”

Me: “I haven’t gotten notifications about any trainings in the last month or so. Do they still send out email notices for the trainings?”

Boss: “They do. They’re insisting that they’ve sent out multiple notices.”

Me: “I’ll go check.”

(I go through my email, searching for the notices, and I finally find one in my spam folder. After looking at it, I find out what the problem was.)

Me: *to my boss* “I found out why I wasn’t seeing their emails.”

Boss: “And?”

Me: “They were getting caught by the rules about ‘unknown links’ that IT insisted we set up in one of their earlier trainings.”

Boss: “Oh.”

(As it turns out, everyone who actually implemented that rule was also failing to get the notices, while those who had skipped it, such as my boss, were still getting the notices. If it had been deliberate, it would have been a good way of showing who actually followed those lessons and who didn’t. As it was, it was just due to the IT group not following their own rules about what constituted “safe emails.”)

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Savings In Disguise

, , , , , , | Romantic | October 15, 2019

(I’m studying to get my certification to sell insurance. A friend sends me a joke and I read it aloud to my boyfriend.)

Me: “Would a Transformer get car insurance or life insurance?”

Boyfriend: *pause* “He can just bundle and save.”

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Old Wives’ Tales Go Best With Pizza

, , , , | Right | October 2, 2019

(I work in a pizza restaurant. Our busiest nights are Friday and Saturday, often with phones ringing off the hooks and the lobby being packed with customers and the occasional local school team, making the place incredibly noisy. During these busy nights, we usually have three or four cashiers manning the two phone lines, taking orders for pickup or delivery. With the old system, a pickup order only needed a name, while a delivery asked for a phone number before we confirmed the address. I’m standing at the front register taking care of the long line of customers when an older, sour-faced fellow comes up to the till.)

Me: *with a tired smile, but still loud enough to be heard over the crowd* “Hello, sir. What can I do for you this evening?”

Customer: *grunting, mumbling* “Picking up.”

Me: “Okay, what was the name?”

Customer: *gives a generic first name, such as Mike or George*

(I cringe, as I already know I’m going to have to search. This evening, we have about four orders with the same name — among others — and none of the other cashiers have included a last name or identifier.)

Me: “All righty. And what was the order for?”

Customer: *looking disgusted with me* “It was for a large cheese — extra crispy — cheese sticks, and [salad].”

(I view each order under the name, and none of them match the order he has given me.)

Me: “Okay, sir, I’m having a little bit of trouble here finding it. Could it be under another name? Perhaps a last name, or something?”

Customer: “No! It’s [Generic Name]!”

Me: “All righty. Give me just a moment.”

(Because of the noise, it’s very possible that the name could’ve been misheard. So, one by one, I open up each of the nearly 35 other pickup orders in the computer, looking for a matching order. After about 30 seconds, the man gets snappy.)

Customer: “What’s taking so long?!”

Me: “Well, sir, I’m checking all of the other orders to see if the name was accidentally misheard. We do have another location in [Neighboring City]; is it possible that the order might have accidentally been placed there?”

Customer: “No! We only order from this location!” *starts grumbling about being incompetent*

(The entire time I’ve been speaking, I’ve been continuing to search the orders. Eventually, I come upon a matching order, placed about an hour ago.)

Me: *smiling brightly* “All right, sir, I believe I’ve found it! It was [order], correct?”

Customer: “Yes, that’s it.” *frowning at me* “What was it under?”

(I’m a little surprised, as most customers are just happy that the order was found, and are too hungry to care what it was under. Seeing the name that it’s under, and judging by this man’s attitude, I’m a little hesitant to tell him.)

Me: “Uh, it was under… Nancy.”

(The man gave me a glare like I’d just kicked his dog, and his neck started to turn pink. He shook his head, paid, and stood to the side while I grabbed his food. The manager saw what had happened and went over to make sure everything is okay. The man complained that picking up an order shouldn’t be this difficult, but didn’t ask for compensation. My boss listened to him, assured him that we would try to do better next time, and thanked him for his business. After the man left, my boss commented to me that it sounded like maybe his wife had placed the order in her name but hadn’t told him. I never saw the man again.)

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Has Hangups About The Hangers

, , , | Right | September 29, 2019

(I work as a front end supervisor for a discount retail store. I call the next customer, who requests to keep the hangers although we are on a strict “keep all hangers for reuse” policy. We are not able to order hangers but once a year, which is in about four months.) 

Customer: “Hello. Would you be able to give us the hangers for the items we are purchasing?” 

Me: “I apologize, ma’am. We are short on hangers for our stock room so we won’t be able to give any away.” 

Customer: “Well, that is ridiculous. You can just order more from your corporate office!” 

Me: “Actually, we are only able to order a few hundred hangers at the end of the fiscal year, which is a few months away, and that probably will still not be enough for the amount of clothes we are getting in for the change of seasons.” 

Customer: “You know, I worked in retail back in 1978 and we always gave the hangers away with the purchase of clothes. That’s how [Large Retailer] worked.” 

Me: “Well, yes, ma’am. If you wanted to pay $300 instead of $56.74 for the same items you have found here we would certainly willing to give you the hangers, but our prices are so low due to our policies, one of which is to reuse hangers from previous sales.” 

Customer: “You have a good point.”

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Unfiltered Story #168440

, , | Unfiltered | September 29, 2019

(There is a new hire who has been working at our store for just over a week. Before moving states, he worked for many years as an elementary and middle school teacher.)

Me: *approaching the register* Hey [Coworker]! Having fun yet?

(At that moment, a group of children is actively tearing around the store, playing with loud squeak toys, throwing tennis balls, and generally making a mess.)

Coworker: You know, I used to love children. Now….*sigh* not so much.
Me: Welcome to retail.