Unfiltered Story #98079

, , | Unfiltered | October 16, 2017

(The company deals with packing and shipping items from local auction house. I am new to working there and hadn’t been trained yet on what to say to the people who bought auction items when they call, but I do know that when an auction buyer calls, the first thing you do is get their name and find their information. I am closing with a coworker, and my coworker is with a customer when the phone rings.)

Me: Do you want me to finish with your customer so you can get the phone? [Assistant manager] hasn’t trained me in that yet.

Coworker: No, it’s fine. Just say “Thank you for calling [store], this is [name].” Get his name and see what he wants.

Me (answering the phone): Thank you for calling [store], this is [name]. What can I do for you?

Customer: Yeah, you can help me. My name is [name] and I ordered something from [auction house].

Me: Ok, hold on just one second while I find your papers.

Customer: What papers??

Me: The papers that the auction house provides us. They go with the item you bought from them.

(the phone connection went bad for a second, so I didn’t catch what the customer said.)

Me: I’m really sorry, but I didn’t catch that. Either your phone or our phone dropped out for a second there… can you please repeat what you just said?

Customer (yelling): YOU DON’T BELIEVE ME?!?

Me: No, no, the connection just went bad, so I didn’t catch what you said.

Customer: I can’t believe this! I spent all this money and to be disrespected like this! You’re incredibly unprofessional! Your whole business is unprofessional!

Me: I… I’m really sorry, sir. I’m gonna hand the phone to my coworker now.

(My coworker talks to the customer. She’s on the phone with him for less than a minute.)

Me: What did he want?

Coworker: He just wanted to confirm that his items were shipping out tomorrow.

You Could Write A Copied Book About It

, , , , | Working | October 13, 2017

(I work in a copy shop next door to a bookstore. I see a woman copying a book obviously just purchased from next door. We are strict about copyright violations, so I ask her to stop. She demands to speak to a manager, and we are waiting a long time for him to come over.)

Woman: “I’m just trying to save money. They want $15, and I just won’t pay that much! So, if I copy this whole book—”

Me: “—wait, you want to copy the entire book?”

Woman: “Of course! Then I’ll return it right away and save $15!”

Me: “You realize our copies are seven cents each, right?”

Woman: “Yes, only seven cents each!”

Me: “That book is at least 250 pages; this will cost you more than $15.”

Woman: “No! What? That’s impossible!”

(This is about when the manager comes over and asks what the problem is.)

Woman: “Well, to start with, I don’t think your employee here knows how math works!”

(She was told she couldn’t copy the copyrighted book, and left grumbling about math.)

Unfiltered Story #97601

, , | Unfiltered | October 13, 2017

I work at K-mart as a cashier and we have a policy that if the price is .98 or .97, it’s not included in any sales we may be having.
Customer- who looks around 70-80 ish- *walks to my register with cart full of clothes*
Me- Hello, how are you today?
Customer- Good thank you now your sign says that anything in .99 is on sale for 30% off but this ends in .98 will I still be getting the sale?
Me- Unfortunately no, as the sign says it’s only for items ending in .99( by this we mean anything ending in .99 like $5.99 or $21.99 etc.) since it’s .98 it’s considered everyday great pricing.
Customer- But it’s only a penny difference!
Me- I know but that’s our policy and it is on the sign in the fine print.
Customer- No one reads that! This is fraud! What would your manager say?!?
Me- The exact same thing, I can have them come over
Customer- Yes go that!
Me-*walks over to my manger and explains the situation*
Manager- you explained to her? and she still wants me over there?
Me- yes
Manager-ok I’ll be there *rolls eyes (she’s been there since 9 am and it was around 3 PM so she was very much tired and not amused.*
Me-*walks back to register and see customer left and went straight to my manager*
Co-worker- what happened?
Me- *Explains everything*
Co-worker- oh ok, I’ll be right back and tell you what happens. *Walks over where manager and customer are talking and overhears conversation*
Me-*Continues to do work and sees customer leaving, looks straight into her eyes and smile, customer looks more pissed*
Co-worker-*comes back* Well you aren’t a lair and she didn’t get what she want
Me-good and that just made my day *Was in a good mood for the rest of my shift*

Wish You Could Dell-ete

, , , , | Right | October 12, 2017

(I work on a busy sales floor. An urgent page goes out for a salesperson. My phone rings.)

Me: “Hello, this is [Big Defunct Computer Retailer]. I am [My Name]. How can I help you?”

Caller: “I need your price on a [Brand] computer, model [number].”

Me: “I’m sorry, sir; we don’t sell [Brand].”

Caller: “Can you tell me more about [Brand]?”

Me: “As I said, we don’t sell [Brand], but let me tell you about our computer line. They are great, and I think you will find that they are as good as or better than [Brand].”

Caller: “I just really want to know about [Brand]. My company’s contract only allows me to buy [Brand].”

Me: “I’m sorry, sir; I can’t help you with that. Is there anything else you would like today?”

Caller: “I’m very disappointed; you should be able to help me with my [Brand] questions. This is very poor customer service!

Me: “Since you can’t buy from us, are you really a customer?”

(The “customer” grumbled and hung up.)

That Order Is Totally Phoned In

, , , , | Working | October 12, 2017

(It is the holiday season and we have a lot of special orders. I am calling customers to let them know their order is ready and what time we are closing. This particular order is for someone with the same last name as one of my coworkers, a fact which I happen to blank out on.)

Me: *on the phone* “This is [My Name] at [Meat Market] calling for [Customer]. I wanted to remind you that your order is ready to be picked up, and we’ll be closing at [time] tonight.”

Customer: “Okay, thanks! We’ll be down to get it in about an hour.”

(The customer calls back a few minutes later.)

Me: “[Meat Market], this is [My Name]. How may I help you?”

Customer: “Hi, we just spoke about my order. I was wondering if you could tell me the price on that?”

Me: “Of course; it’s [price]. Anything else I can do for you?”

Customer: “No, thank you. We’ll be down to get it soon.”

(An hour later, my coworker arrives for her shift. Her dad browses our selection for a minute before coming to the counter.)

Coworker’s Dad: “I’m here to pick up the order for [Last Name].”

(The realization hits. I get his order together and give it to him. After he has been rung out and left, I turn to my coworker.)

Me: “So… I called your house to remind your family to come get your order before we close.”

Coworker: “I know. I was the one that answered the phone.”

(At least she got to start a hectic shift with a laugh!)

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