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Her Son Is A Cop But She Doesn’t Know The Law

, , , , | Right | October 12, 2021

Me: “Your total comes to [total].”

Customer: “I don’t have that on me right now. I’ll just come back to pay.”

Me: “All right. I’ll keep th—”

I cut off as the lady just picks up the items and attempts to walk out.

Me: “Ma’am! You can’t leave with the items. You have to leave them here!”

Customer: “Oh, it’s fine! My son is a cop!”

Me: “That’s lovely, but the items can’t leave the store if they’re not paid for.”

Customer: “My son is a cop! I’m not going to just not pay! I’ll come back!”

Me: “Okay, I’m sure that’s true, but I still can’t let you leave with unpaid merchandise. If I let you do it, then I have to let everyone else do it and most people wouldn’t come back.”

Customer: “Well, I’m not most people! My son is a cop!”

Me: “Yes, ma’am, I understand, but I’m not willing to lose my job over this.”

Customer: “FINE!”

She jammed her debit card into the machine angrily.


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Save The Stunts For The Movie You’re About To See

, , , , | Right | October 8, 2021

I’ve just finished printing off pre-sale tickets for a customer and gesture the next customer up to the box office. He immediately gives me attitude.

Customer: “It’s ridiculous that I had to wait so long to get helped! I’ve been in line for at least fifteen minutes! I should get a discount or something!”

Me: “Sir, we opened less than five minutes ago and you’re only the third customer I’ve helped so far today.”

Customer: *Sheepish* “Oh.”

The rest of the transaction proceeded smoothly. I love the look on people’s faces when they try to pull a stunt like that and are immediately proven to have lied.

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Keeps HAARPING On About It

, , , | Right | October 4, 2021

I’m working concessions when a customer approaches me.

Elderly Customer: “AARP says you offer discounts to AARP members.”

Me: “I apologize, but [Theater] has never had any sort of discount for members of the AARP.”

Elderly Customer: *Annoyed* “But AARP says you do.”

Me: “Again, I apologize… but we don’t.”

Elderly Customer: “Okay… but AARP says you do.”

Me: “Again… we don’t and never have.”

Elderly Customer: *Narrowing eyes in fury* “But AARP says you do.”

Me: “Ma’am… does it say ‘AARP’ on the front of the building?”

Resident: Customer: “No?”

Me: “Then it doesn’t matter what AARP says. We don’t and never have offered any sort of AARP discount.”

Resident: Customer: *Sighs* “But AARP says you do.”

Me: “I’m sorry, but we just don’t.”

Resident: Customer: *Shouting* “BUT AARP SAYS YOU DO!”

The conversation continued to go in circles for about two minutes until the customer got fed up and left without purchasing anything. All I can figure is that either AARP said businesses like my job MIGHT offer discounts and she took it to be an absolute truth, or AARP has started to randomly try to bully businesses into offering discounts by promising them at places where they don’t offer them. Either way, my company certainly never had any sort of AARP discount.

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By Asking Them To Push Buttons You’re Really Pushing Buttons

, , , , | Right | September 27, 2021

I work internal IT for a retail company. We have several stores, and a few of the stores do have restaurants and coffee bars included, as well. We’re phone support only, and while we do have a third-party company we use for onsite support, some stuff can be done by the users to help prevent the need for an onsite visit… if they’re willing to listen, which doesn’t always happen.

I get a call one day from a user at one of the restaurants saying their registers are having trouble. I reach out to the team that manages the back end of the registers and they ask for someone to reboot a server. The servers are labeled and everything, but there are only specific people who have access to the server room for security reasons.

I am talking to the user and one of the users who is authorized to get into the room.

Me: “Okay, the server is going to be labeled [Server]. There are three of them, but they’re all labeled.”

Authorized User: “Is someone from [Third-Party Support] going to come onsite?”

Me: “If needed, but if you can do this now, then you don’t have to wait.”

Authorized User: “I’m not going in there to push buttons and risk bringing everything down.”

Me: “All the servers are labeled. You just need to turn on [Server].”

Authorized User: “I understand, but in this store, I don’t push buttons without [Third-Party Support] say-so.”

Me: “We can try and get them out there, but this can be resolved without their involvement. You just need to turn on the server.”

Authorized User: “I will not be going into that room without [Third-Party Support].”

He apparently walks away at that point.

Other User: “So, he’s not going to go in. Can we get [Third-Party Support] to come out?”

Me: “Well, we can try and send a request, but it will be at least an hour before they can get there.”

Other User: “Oh. We open in less than an hour, though, so I don’t want to wait.”

Me: “If you can find [Authorized User #2], they should be able to get in. I’m not 100% on the exact layout because each room is slightly different, but it is labeled.”

Other User: “Yeah, thank you. Sorry he wasn’t willing to cooperate. I’m trying to locate [Authorized User #2], but it’ll take me a few minutes.”

Me: “No worries!”

It takes a few minutes and the user ends up in the sound closet by mistake, but we find [Authorized User #2] and they are able to get into the server room.

Authorized User #2: “Okay, I found the server!”

Me: “Awesome! Can you double-check if it feels hot to the touch before you turn it back on?”

Authorized User #2: “It’s a little warm, but not burning, and I just turned it back on.”

Me: “Thank you! One sec.”

I reach out to the team who asked for it to be rebooted and confirm they are seeing it come back up.

Me: “Okay, you guys should be good! They’re seeing the server come back up on the back end.”

Authorized User #2: “Great! Thank you for being patient with us!”

Other User: “Yes, thank you so much for waiting through that! Can I go check my registers really fast just to make sure they’re back up?”

Me: “Sure.”

The user gets back to his restaurant and verifies things are up.

Other User: “Thank you so much for sticking with me and getting these back up! So glad I didn’t have to wait for [Third-Party Support].”

Me: “No problem! Glad we were able to get this resolved for you!”

Other User: “Thank you so much! Have a great day!”

We ended the call and I wrote up and resolved my ticket for the issue. I found out later that someone at that specific store had pushed down a rule that the only people allowed in the server room were building services or [Third-Party Support].

Apparently, some people want to stick to that rule even if it means waiting an hour for a resolution. I do wish the first authorized user I talked to had actually said that was the reason, though, instead of just flat out refusing.

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Maybe It’s In Her Jeans

, , , , , , , | Right | September 23, 2021

I am the manager of a popular clothing store. We have a few people quit while we are shut down during the public health scare, so I need to hire new associates when we reopen.

I interview a girl with a lot of retail experience and it goes well so I hire her. She approaches me when she clocks in for her first shift.

Coworker: “I want to warn you about something and I was afraid to say this during the interview because I thought you wouldn’t hire me.”

Huge red flag.

Coworker: “There is something about me where customers think they can make up stuff about me and things I say. It has happened at all my jobs multiple times. I don’t know what it is about me but I can guarantee it will happen.”

Now I’m nervous. I don’t know what to think of what she said, but I figure I will keep an eye on her. Her first few shifts go fine. About two or three weeks after hiring her, I hear her talking to a guest who has just entered.

Coworker: “Welcome to [Store]! Is there anything I can help you find?”

Customer: “We’re looking for jeans for my husband.”

Coworker: “Great! All of our [Brand] jeans are on sale for $19.99.”

Customer: *Looks at her husband* “Oh, honey, [Brand] is your favorite! And they’re only $19.99? We’ll check them out, thank you!”

The customers walk away and I continue with my duties. About twenty minutes later, there’s a commotion at the register.

Customer: *Screaming* “I don’t care what they ran up as! She—” *points to the new coworker* “—told me they were $14.99 each and you need to honor that price!”

My jaw dropped. I looked at my coworker who just sighed. They eventually asked for a manager and I refused to sell the jeans for $14.99. I’m so happy I witnessed this because I wouldn’t have believed it if I didn’t see it myself.

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