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It’s All Bun And Games Until It Isn’t

, , , , , | Right | May 3, 2022

I’m working at a semi-fast food burger chain, where all the food is prepared fresh and takes a little time. At this time, I’m in charge of cash — taking orders in person and on the phone, as well as taking payments. I get an angry phone call.

Me: “Hi, [Store] at [Location], this is [My Name] speaking. How can I help you today?”

Customer: “I got no burger buns!”

Me: “Oh, no! What do you mean?”

Customer: “I ordered bowl buns and I got no buns!”

I can tell this customer’s first language isn’t English, and I totally understand where she’s coming from, but…

Me: “Where did you place your order, ma’am?”

Customer: “[Delivery Service]! And I got no buns! I wanted bowl buns!”

Me: “What’s the name on the order, ma’am?”

Customer: “[Customer].”

I check the order. It’s a pretty standard order: three burgers and a large fry. But she ordered all her burgers in our BOWL option. Burger bowls, for those of you who don’t know, is a tinfoil or paper containers that some stores use instead of buns. It’s a gluten-free option, like Lettuce Wraps, but much more of a hassle.

Me: “Ma’am, I can see you ordered three burgers in bowls.”

Customer: “Yes! Burger bowls! And I got no buns!”

Me: “Ma’am, burger bowls are a gluten-free, bun-free option that we offer. They come in tinfoil bowls—”

Customer: “No! It is meant to be a bun bowl! Burger bowl has buns!”

Me: “I’m sorry, ma’am, but we gave you your order exactly as you ordered it. For next time, burger bowls are bun-less. Have a great day!”

That’s still my favourite phone call I’ve taken to date. I think she might have gotten them mixed up for those taco shells that double as bowls, which would be weird to me for a burger, to be honest, but to each their own.

Not Participating In Anything Here Ever Again

, , , , , , , | Working | April 13, 2022

Back in 1997, we were developing a web application for the government. We were on the verge of missing the deadline, so we were in constant “war mode” and working nights and weekends.

[New Hire] joined the team. Right on his first day, he posted on the wall a development methodology we should all follow. It was not in his job description to rearrange our work.

The same day, our manager called an ad-hoc meeting for everyone on the team to attend. Everybody was there except for [New Hire].

When we got back from the meeting, we all had an email from [New Hire] saying that he did not participate in ad-hoc meetings and that meetings had to be scheduled twenty-four hours in advance.

Not ten minutes later, he was terminated and security had to escort him out of the building while he was screaming that we were losing a valuable resource.

We met the deadline in the end.

“No, Thank You” Still Means Something, You Know

, , , , , | Working | April 2, 2022

My girlfriend and I are planning a trip, so one day while at the mall, we decide to look at new luggage. We find a typical chain store selling such and walk in. We’re immediately jumped on by an over-eager saleswoman. We let her know that we’re just browsing, thanks. She backs off for a couple of minutes but soon comes back.

Every time one of us stops to look at a particular piece, she swoops in and starts listing off features or talking about all the sales that are on.

It gets so bad that it triggers my girlfriend’s anxiety and we have to leave. I can applaud the work ethic, the commitment to helping customers, and the knowledge, but back off and know when you’re not helping. It’s an easy way to lose sales, and I wish more retailers understood that.

CopyWrong, Part 2

, , , , , , , | Right | March 26, 2022

Client: “Don’t bother with ShutterStock; grab pics off of Google Images.”

Me: “We don’t have the rights to them.”

Client: “We don’t need them. Everything on the Internet is in the public domain.”

This was a Communications Director within the Canadian Federal Government.


She’s Knit Letting It Go

, , , , | Right | January 3, 2022

My coworker and I have finished most of our closing duties. We are just waiting for the last customer to finish up so we can go home for the night. We have checked in with her a few times and helped pick out some supplies for learning to knit. She finally comes up to the counter and pays before dropping this gem.

Customer: “So, you guys can teach me how to knit, right?”

My coworker grabs the class sign-up book and starts into our spiel on dates and teachers, but the lady interrupts.

Customer: “No, like, now. It isn’t busy and it’ll just take a minute.”

Me: “Umm, I’m sorry, but we have to close up and go home now.”

She looks disappointed, but we recommend some books and YouTube tutorials and suggest she come back for a class if she needs to. We finally get her out the door and turn off the lights, but she stands outside for a while before knocking on the door. When my soft-hearted but assertive coworker checks on her, she says:

Customer: “Are you sure neither of you could teach me right now? You are done with work!”

I didn’t hear what my coworker said to her, but the customer finally left, and we made our escape!