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This Sweet Sister Saves The Day

, , , , , , , | Right | CREDIT: JupiterJungle | April 4, 2022

My sister is a sweetheart and one of the most loving people you will ever meet. She loves EVERYONE! If you are a good person and do good things, she will appreciate you. She doesn’t curse or raise her voice ever. However, she also doesn’t like or appreciate people mistreating others or injustices. She always speaks out.

I was at a large store with my sister. We were in line, it was a busy night, and we were several people back. The cashier had to price check something and was taking a bit longer. The cashier was a very sweet young man that had Down’s syndrome. I don’t think it was the cashier’s fault things were slow; it was a busy spurt, and it was a series of events that caused things to slow down on our register.

The man three customers back was super pissed that things were slow and decided his time was more important than being a decent human being. He angrily muttered things under his breath (which my sister refused to repeat). Then, after the second price check, he started yelling.

Customer: “COME ON! YOU’VE GOT TO BE KIDDING ME! CAN WE GET A REAL EMPLOYEE TO CHECK US OUT? GET THIS R****D OUT OF HERE!”

That was when my sister had enough. She left our cart in line and marched over to the employee and stood next to him behind the conveyor belt.

Sister: “You’re perfect, and don’t let mean people try to tell you otherwise.”

Then, she glared at the man, who was still yelling and cursing, now at her.

Customer: “He doesn’t need any other reason to be slow!”

My sister stared daggers into the man and bluntly told him:

Sister: “How dare you talk to someone like that? No one deserves to be talked to like that. Also, I abhor that word, ‘r****d,’ but the only one acting like that is you.”

Customer: “You can’t talk to me like that! I’m a customer!”

Sister: “I… don’t… work… here, and I don’t know him! What I do know is that you have a poor attitude and should think about how you talk to people; you don’t want to be ‘that guy.’”

I moved past everyone and stood at the end of the conveyor belt; mostly I wanted to be in between the man and my sister.

Everyone was staring at the man and backing my sister up. One guy was cheering on my sister and calling things out like:

Customer #2: “Dude, don’t be a d****e. Just shut up!”

No one moved or said anything else, so my sister continued.

Sister: “Well, as I see it, you have two choices: you can leave and go somewhere else or shut your mouth.”

At this point, a manager came up and stood next to me, looking around. The entire line was dead quiet waiting to see what the man wanted to do.

Manager: *Slowly* “Is everything okay here?”

Sister: “This man here was verbally abusing your employee.”

The manager looked pissed, but the guy was already properly shamed for his attitude, looking down, not saying anything.

My sister looked at the employee.

Sister: “Are you okay, or do you need a break?”

The manager was a little slow to catch up, but he backed up the break and even offered to take over the employee’s lane.

Employee: “I want a break, but I want to clear my line first.”

My sister refused to leave his side. I refused to move; I wanted to stay between the angry guy and my sister. The manager stood next to me and took over bagging, though he told the rest of the people in the line that the other register was now open. A few people went.

The rude guy went through the line quietly, paid, and left. He refused to look at anyone in the eyes. After he went through, my sister waved the guy that had been behind us through so we would be last. And then, we finally made our purchase.

After we finished paying, the employee came around and gave my sister the biggest hug and thanked her with tears in his eyes.

Employee: “This kind of thing happens often, but this is the first time anybody has ever stood up for me. That’s why I rarely help on register unless it’s late at night.”

Sister: “Always remember that if people are mean, it’s not your fault or your problem; it’s their problem.”

After that, the employee left to go on break while another woman who’d been in line stayed to talk to us and offered to buy our items. My sister refused the offer but happily talked to her for a few minutes.

The manager came out a few minutes later and gave us coupons and a gift card. My sister took the coupons but asked if he would give the gift card to the employee.

Honestly, I’m surprised the angry man stayed and checked out. I hope he thinks about how he talks to people in the future.

She Is Soda-rn Entitled

, , , , , , | Related Right | April 4, 2022

I am eleven, at the store with my mom. We are about to leave without buying anything when my mom grabs a coke from one of the fridges by the checkouts. I figure we’ll just wait in line but she instead storms to the front of the line and cuts in front of a woman unloading her cart onto the belt. Mom puts her coke in front of the cashier and tries to hand her the money for it.

Embarrassed beyond belief, I try to stop my mom:

Mom: *Snaps.* “Be quiet!”

The lady she has cut in front of speaks up.

Lady: “You need to get back in line.”

Mom: *Snaps.* “I only have one thing!”

Cashier: “Ma’am, I was about to serve this lady. You need to get back in line—”

Mom: “It’s just a coke, ring me up!”

I try again to point out that there’s a line, but I’m ignored. My mom ends up throwing the money at the cashier and then takes her coke and we leave. I apologize to the cashier and the lady that was cut in front of, and hurry after my mom.

Me: “Why did you do that?”

Mom: “It was just one thing! The cashier should have just rung up the coke!”

In Retail, It’s Always A Full Moon Party

, , , | Right | April 4, 2022

Friends of mine and I are standing around chatting after a civic meeting.

Friend #1: “Did you see the harvest moon [the last full moon of summer/first full moon of autumn]? It looked really great last night!”

Me: *Deadpan* “I work in retail. No, I do not celebrate anything to do with full moons.”

[Friend #2] issues certificates proving someone can work in their field of business.

Friend #2: “It’s not just in retail! They get me at my job, too!”

Seriously, though! Full moons bring out the crazies!

Hearing Paid

, , , , | Right | April 3, 2022

I take over a former coworker’s job selling hearing aids. As I look over his sales, I notice a woman who picked up her order a few years ago but never paid for it as they are given on a loan and are paid for if the customer wishes to keep them.

As she still frequently visits our shop, she probably thought that things were done and forgotten, but not by me.

Me: “Miss? Since you are here, I thought I’d let you know there is still the matter of your 1,000€ hearing aids being unpaid. Would you like to arrange the payment?”

She looks at me like a deer in the headlights but quickly manages to find her composure.

Customer: *Surprisingly, without even trying to deny it* “Oh, haha, yes, well… totally forgot about that. May I choose to pay it in three cash installments?”

She comes back later for her first third of the payment. As I process it at our cash register, she makes a POORLY hidden attempt to swipe the money off the table, followed by her saying:

Customer: “Since you have taken the money, may I have the bill and leave now?”

This is followed by me and my two watching colleagues saying:

Me: “Oh, we didn’t take it. It seems to have fallen down your side of the counter and into your basket. Would you like us to check?”

Her unhappy face upon us discovering her poor attempt to scam us was priceless.

The Gift Card That Keeps On Giving, Part 23

, , , , | Right | CREDIT: peachesandscreams666 | April 2, 2022

A few years back, I worked in a corporate call center for a major retailer as a supervisor — basically a fancy way of saying I took escalation calls and calls that base support staff couldn’t handle. I primarily handled online orders, but I also provided support for gift cards, registries, app support, etc.

Caller: “I’m having some trouble using my gift cards.”

Me: “Okay. Can you please give me one of the gift card numbers? Then I can start identifying what the issue is.”

The first one provided was inactive. The gift card system used automatically puts gift cards into an inactive status if they haven’t been used in around two or three years after purchase. It was an order system, so maybe this was to not overload the system; I’m not really sure and didn’t bother to ask because I rarely dealt with this issue.

Once this happens, you can either go into a store and they’ll scan and reactivate the card, or you can call in and we can manually activate it in our system. The issue here was that the woman had received gift cards from her employer as incentives for hitting quotas or something like that. She was with the company for several years and had accumulated tons of them ranging from $5 to $25. She never used them and just threw them in a drawer as she received them. This was the day that she finally decided she was going to use them and couldn’t because many of them had been deactivated.

To say she was pissed was an understatement. I had to enter hundreds and hundreds of gift cards manually and then reactivate them. I missed my lunch break and my last break, and I was well over the time that I should have left for the day. If I remember right, I was on the phone with her for over four hours activating her gift cards. Finally, she decided she had been on the phone long enough for one day and asked that I call her back tomorrow to finish activating her gift cards.

I called her back the next day and continued going through her gift cards. Since she had just thrown them all in a drawer, they were all mixed up and some were still active, but I had to check every single one. I think I spent another two hours or so with her when we finally got to the last one.

I thought this was the end of it, but no. She wanted to use her gift cards for an online order. Well, you get maxed out on four or five gift cards per online order.

She was pissed.

Caller: “Can you combine my gift cards so I can purchase whatever I want outright with just the gift cards?”

Thankfully, I didn’t have the ability to do that on my end; otherwise, who knows how long I would have continued to be on the phone with her?

Me: “I can’t do that on my end. You can contact your local store and see if they can do it for you.”

They could combine gift cards; I just wasn’t sure if they could do that many.

After that was all over, I didn’t want to see or hear the phrase “gift card” for a while after that.

Related:
The Gift Card That Keeps On Giving, Part 22
The Gift Card That Keeps On Giving, Part 21
The Gift Card That Keeps On Giving, Part 20
The Gift Card That Keeps On Giving, Part 19
The Gift Card That Keeps On Giving, Part 18