The Sound Of Reason

, , , , , | Working | September 15, 2019

(I work at a local chain of an international retail store. Recently, the store decided to put soundbars on display — a total of three — connected to our TV wall, and put the volume at an unnecessarily high input. The soundbars are so loud that we can’t hear phone calls clearly, hear our customers, or hear each other, which has led us to resort to shouting or using hand gestures to get across what we’re doing. It has given many of us headaches and decreased traffic in our department drastically. We’ve talked to multiple managers about this, including the new manager over our department who replaced the sweetest woman I’ve ever known. The new manager is a heartless woman who has only declined our pleading and even told us to turn UP the soundbars.)

Me: “Hey, [Assistant Manager], do you have a moment to talk?”

Assistant Manager: “Not really, but what’s up?”

Me: “Listen, the soundbars have to be turned down. They’re so obnoxiously loud that they’re giving us headaches and driving away customers. A guy tried to buy a phone plan but left because they were annoying him.”

Assistant Manager: “Yeah, I can’t really do anything about that; that’d be your supervisors’ job. Besides, as far as I know, it’s a corporate decision, so…” *shrugs and rushes off*

(The next day I come in, which is after a corporate visit — a nutjob threatened the store — I notice the soundbars are significantly lower. They’re so low, I don’t notice them until two hours into my shift.)

Me: “Hey, [Coworker], do you hear that? I can actually think!”

Coworker: *laughs* “Yeah, corporate came in today and said they were way too loud, so we got to turn them down.”

(Sweet victory!)

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Unfiltered Story #163227

, , | Unfiltered | September 13, 2019

I work at a hardware store. We will accept returns if the customer has at least ONE of the following: their receipt, their rewards card, or their driver’s license.
It was raining outside and the store was really slow, when all of a sudden a lady comes flying through the door. I’m actually not a cashier, but I’ve been trained how to do returns and I just happened to be behind the counter collecting merchandise to return it to the sales floor.

Lady: I NEED TO EXCHANGE THESE STRING LIGHTS!
Me: OK sure, what’s wrong with them?
Lady: Well, my husband replaced the fuse in them and now they won’t work.
I stared at her for about 5 seconds and thought really? YOUR HUSBAND broke them and you want me to give you new ones? To try and avoid an argument, I just agreed to do it.
Me: Sure, go get another of the same off the shelf and I’ll process and exchange.
She comes back with another box and I start the transaction.
Me: Do you have your receipt?
Lady: No.
Me: Do you have your rewards card?
Lady: No.
Me: Then I’ll need to see your driver’s license.
Lady: I don’t have it. It’s raining, my husband dropped me off at the front door.
Me: I need at least one of those things to do an exchange.
Lady: Can’t you just take these back and let me have the new ones?
Me: No, I need a receipt, a rewards card, or an ID.
Lady: THIS IS BULLSHIT. It’s raining! You’re going to make me walk to the truck in the rain!?!?!?
Me: Well if you want to exchange the lights, I need one of those things from you.
Lady: BULLSHIT!
She slams her fists on the counter and storms out, which prompts 3 other employees to come over to me. I handed the head cashier everything and told her good luck!
(I went to go do what I was originally doing. I learned later that the lady cussed out 3 employees for making her go back to her truck in the rain. We were ALL in a bitter mood for a while after that.)

Unfiltered Story #162104

, , | Unfiltered | September 11, 2019

(I have recently gone through a fairly traumatic experience with an abusive boyfriend, and have taken up a temporary job at a fast food restaurant to keep my mind off the experience. Most of my coworkers, managers and supervisors know of it, and are sympathetic to me.)

Customer #1: Waitress!
Me: Just a sec. Alright, may I take your order?
Customer #1: I want a [order]. Oh and… mmmm… a piece of this! *he grabs my breast and squeezes it.*
(As he does this, my mind jumps back immediately to my past experience. Instinctively I yelp, slap his hand away and back up a few steps. )
Customer #1: Don’t be scared, baby. I’ll take care of you. *he stands up and reaches out*
(At this point I am completely out of my mind with terror, having flashbacks and a breakdown.)
Me: D-don’t come near me…
Customer #1: Oh, f**k it. Get over here, d**m b***h!
(He then grabs my arm, and begins to pull me out the door. I kick, squirm, punch, bite, anything, but he holds on. A few customers are already out of their seats, yelling for a manager, and a few are pulling the nasty customer away from me. )
Customer #1: What the h**k is wrong with your service! It’s godd**m terrible! I have a right mind to sue your f***ing a**es for this!
Customer #2: … Are you serious, dude? EVERYONE here saw you grab this poor girl and start feeling her up.
Customer #3: And I have a right mind to sue YOU for sexual harassment, you son of a b***h.
Manager (having just arrived on scene): What’s going on?
Customer #1: *jumps in before anyone has a chance to* This b***h was refusing me service, and she hit me!
Manager: What-
Customer #3: That was after he grabbed her boob and started dragging her away, and calling her names!
Manager: I’m calling the police. If it’s true, we have it all on CCTV.
Customer #1: What the f**k? You guys can’t-
(At this point, Customer #3 has had enough and punches the lights outta this guy. When police arrive, we find out he was also wanted for other cases of domestic violence! He was arrested on the spot.

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Unfiltered Story #162074

, , | Unfiltered | September 8, 2019

In my town, many schools wear uniforms, most of which have to be bought from this store. Needless to say, on tax-free weekend we are always slammed. It was noon, we’d been open for four hours, on Friday when this scene took place between a boy, his mother, and his grandmother.

Me: Hey. What can I help you with?
Grandmother: We need uniforms for him for [specific school]. Mostly shirts.
(I walk them over to the shirt aisle.)
Me: Here are the polos. As you know, he can wear yellow, black, white, maroon, or grey. Do you know what size and color you are looking for?
Mom: An AS. We need black and grey.
Me: We don’t seem to have the grey in stock right now, but I can go check the back. While I’m doing that, he can try on the black as it is a different brand than you had last year. He will probably be an AM in this new brand.
Grandma: I don’t WANT this brand.
Me: Ma’am, that is the only brand we carry in black.
Mom: We will just do grey then.
(I go to search for the grey polos which I’m fairly certain we don’t have as our stock was quickly running out as some schools had already started. I return with a yellow, a maroon, and a white.)
Me: I’m so sorry. We seem to be out of stock right now. We can definitely order them and give you a call when they come in. For now, I can offer you these three shirts in his size.
Mom: We can’t do white or yellow. We’ll just take 3 maroons.
Me: Ma’am I hate to tell you this, but that is our last maroon in his size.
Grandma: What is this? Are you limiting to one shirt? There is no way that is all you have left.
Me: I’m sorry ma’am we have been selling out of these colors quickly. I can surely take you to the aisle and see for yourself. I can go get a manager for you.
Grandmother: *smugly* that would be nice.
(I go up to the comanager of the store who used to be the owner who is running the register trying to get the hour long line down. I told him we had a 911, so he finished up with the transaction and went to speak with her. Meanwhile, I was stressed and went to shove some food in my mouth before returning to the store.)

Later:

Me: Did you get her taken care of?
Manager: Yeah.
Me: How hard was it?
Manager: Eh… It was more difficult than most.

I guarantee you that kid had something to start school in.

Feeding The Top Some Nuggets Of Information  

, , , , , | Working | September 3, 2019

(I am working an IT job that has me getting off work about midnight every night at a 24/7 location. On occasion, I stop by a fast food place on the way home to get some chicken nuggets for my wife and me. The last few times I went before this incident, their card reader was always down and I rarely carry cash on me. After several times of this happening, I get suspicious. Tonight, I have cash and I pull into the drive-thru at 12:15 am. There is a small line of maybe five or six cars and only a couple of people inside. After ten minutes of waiting, the two cars in front of me drive off. That’s odd, so I pull up to the window.)

Me: *after ten minutes of waiting* “Hello?” *no answer*

(After a few more minutes, I leave the drive-thru and pull around to go inside. There is an employee just sitting in the lobby doing nothing, maybe on break or something — I’m not sure. I get to the door and it’s locked. She points me back to the drive-thru, so that’s where I go.)

Me: *five more minutes of waiting* “Is anyone there?” *no answer*

(At this point, it’s almost 12:30. Normally, I would have driven off by now, but I have a vested interest in this that I’ll explain in a moment. I pull out of the drive-thru and see people going into the door to the lobby on the opposite side I had tried. I go in.)

Me: *walks up to the counter* 

Worker: “What can I get you?”

Me: *places order and pays* “Is there something wrong with the drive-thru speaker?”

Worker: “I don’t know.”

(About this time, a manager walks up and I ask her the same question.)

Manager: “I don’t know nothin’ about that. I was in the back.”

Me: “Well, I sat in the drive-thru for fifteen minutes and no one even greeted me. I thought it was broken.”

Drive-Thru Worker: *from the window* “I ain’t got time for that. I got orders to make!”

Me: “Also, why is it that you aren’t taking cards at night lately?”

Manager: “We shut the card machines down at midnight.”

(The manager’s attitude overall is rude and uncaring of the situation. I wait another while to get my food and finally leave. I leave the restaurant fifty minutes after I first arrived, for two orders of nuggets. Here is where my vested interest comes into play. My wife’s family is closely associated with this chain and their national program assisting school-aged children with serious physical illness and injury to catch up on their learning. My mother-in-law works for a co-op that basically allows all of the owners to interact and help each other with various tasks, including marketing and customer complaints. My mother-in-law is on a first-name basis with the owner and district manager of most of the chain’s stores in the area, including this one. I file a complaint that night, and the next day…)

Co-op Worker: “Hello, I’m calling in reference to the complaint you filed.”

Me: “Ah, yes, thank you for calling!”

Co-op Worker: “Can you tell me what happened?”

Me: “First, let me start off by telling you who I am.”

(I explain who I am and my family’s relationship. She knows immediately who I am.)

Co-op Worker: *after some small talk* “So, tell me what happened.”

Me: *explains what happened* “Honestly, it was so bad. The only reason you haven’t lost all of your nighttime revenue is that you are the only 24-hour burger place in the area. I was going to call [District Manager] directly but thought this might be a better avenue first.”

Co-op Worker: “I apologize for all of this.”

Me: “Also, is it normal to have the card readers turned off at midnight at your stores?”

Co-op Worker: “That should never happen. I will look into this.”

(About a week went by and I decided to stop by and see if anything had changed. I was in and out in less than ten minutes and was able to use my card. I didn’t recognize anyone in the store this time, and I later found out from my mother-in-law that the entire night shift had been FIRED!)

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