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We’re Beginning To See Why These People Are On Medication…

, , , | Right | October 8, 2021

It is just after a state law changes requiring us to record IDs for any and all purchased controlled prescriptions. To comply, a screen now pops up before we can complete the transaction and we cannot bypass it. We can only go back and take the controlled medicine off. Several customers/patients are unhappy with this new law.

Customer #1: *In the drive-thru* “I have never had to show my ID before!”

Me: “It’s a new law, ma’am. Sorry for the inconvenience. I just need to see your driver’s license.”

Customer #1: “I don’t have it! It’s at home! This is stupid! I’ll have to come back!” *Speeds off*

Later, another customer holds their ID at a hard-to-read angle and snatches it back before I have even a hope of a chance of reading the number or expiration date or checking for a hologram.

The customer quickly rattles off the ID number.

Me: “Ma’am, I need to check your ID in full and need to be able to properly read it per the law.”

Customer #2: “I told you my number!”

This goes back and forth for a bit before the no-nonsense manager/head pharmacist walks up.

Manager: “Ma’am, either let us see your ID properly or leave.”

She huffs and holds her ID at the awkward angle again. My manager snatches her ID, holds it in clear eyesight for me so I can enter the required information, and then gives it back.

Customer #2: “How dare you?!”

Manager: “It’s state law, Mrs. [Last Name]! Your total is total. Pay and leave.”

The customer finally complies.

Later, another customer:

Customer #3: “You new here?”

Me: “I’ve been working here about six months, sir. The law went into effect this week. I need to see your ID, please, in order to progress.”

Customer #3: “The h*** you do, white girl!”

I’m white; he is black.

Customer #3: “Get [Coworker] over here!”

[Coworker] happens to be black.

Coworker: “It’s the law, [Customer #3]. We need your ID.”

Customer #3: “You’re my sister and I’m your brother!”

Coworker: “I ain’t related to you! ID or get out of line.”

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There’s “Laid Back” And Then There’s Lazy

, , , , , , | Working | October 1, 2021

It’s the first day of the three-day weekend for the Fourth of July. I’m the closing manager for the night at my local pizza chain location. The general manager and a manager not quite out of training are also on shift, as well as some other assorted staff.

The new manager has a friend stop by and order a pizza. When the order is ready, the manager takes it to their friend’s car and tells the GM that they’re going to hang out for a bit. We’re not particularly busy, so sure, why not.

As the shift progresses, I notice that she still hasn’t returned to the store. Hours go by. Finally, almost four and a half hours later, my GM — who’s very laid back — finally takes her off the clock.

To top it all off, she comes in a bit later complaining that she wasn’t scheduled off for another hour but was clocked out because someone was nagging the GM about wasted labor. Seriously?!

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Some Managers Will Drive You To Drink (With Or Without ID)

, , , , , | Working | June 28, 2021

In the beginning of summer, my entire family likes to spend a week at the beach. We’ve been doing this since I was a child and there’s a particular restaurant that we love to eat at as it always has good food and good service, and it’s only a few minutes walk from where we stay. On this fateful night, my husband and I are having dinner with my parents. We’re seated at a table, and after a minute or so, our waitress arrives.

Waitress: “Hi, guys! Welcome to [Restaurant]. My name is [Waitress] and I’ll be your server this evening.”

Me: “Hi, [Waitress], how’re you doing?”

Waitress: “I’m all right. I’m sorry if there’s a bit of a delay in your food; we’re a little busy tonight and this is my second night on the job, so I’m still figuring things out.”

My family is very friendly and understanding, so we assure her that’s fine and it seems to put her at ease. We order drinks. My mom and I typically don’t order alcoholic drinks as we don’t like the taste, but we’ve eaten at this restaurant several times and both like their strawberry daiquiris, so we order those.

Waitress: “All right, can I see everyone’s IDs, please?”

Everyone hands over their IDs, except for Mom, who typically leaves her purse in her car and forgot to grab it before we walked to the restaurant.

Mom: “I’m so sorry. I think I left my wallet at home.”

Waitress: *Suddenly very anxious* “Ma’am, I can’t serve you alcohol without seeing your ID.”

Mom: “That’s fine. I’ll just go with a lemonade, then.”

The waitress leaves to get the drinks, and when she returns, we place our food orders. By the time the food is brought out, we’ve finished our drinks and Dad orders a mango daiquiri for himself, which Mom asks to try when it arrives.

Waitress: “Ma’am, I can’t serve you alcohol without seeing your ID.”

Mom: “I know, I’m happy with my lemonade. I’m just going to have a sip from his; I don’t need my own.”

Waitress: “I’m going to need to see your ID.”

Dad: *Firm but respectful* “The mango daiquiri isn’t for her; it’s for me.”

The waitress dithers for a few moments, then leaves. We discuss quietly how it’s a little silly that Mom can’t drink but her daughter can. But we know that serving alcohol to underaged guests is illegal and figure that, since it’s her second night working and the place is pretty busy, she’s just feeling stressed and trying to not mess up, so we brush it off.

At this point, I have finished my daiquiri and set the empty glass aside, about midway between myself and Mom, and I have begun working on my water when a man approaches. He’s wearing a staff uniform with a badge that identifies him as the manager, and he stops at our table. He’s narrowed his eyes at me and addresses me with an accusatory tone.

Manager: “Ma’am, your waitress is unable to serve you alcohol without seeing your ID, and if you continue to harass her, then I’m going to be forced to ask you to leave.”

It’s clear that he thinks I’m underaged and trying to pull something. I immediately suspect the waitress was flustered and did not communicate the situation clearly to her manager, but I’m too shocked to respond. Both Dad and my husband jump to my defense, and all three men begin to argue quietly while Mom and I sit there uncomfortably.

Eventually, the manager, unwilling to budget and unable to be convinced that this is a misunderstanding, curtly informs us that he’ll be sending the bartender out to deal with us and that there will be absolutely no alcohol provided to anyone at the table without ID. My husband and my dad are both fuming, and I’m very uncomfortable and worried that the manager might try to remove me from the restaurant. Mom is upset by the conflict and decides that the easiest way to resolve the issue is to go get her ID, so she walks the ten minutes home — by herself, at night — and back. 

While she’s gone, the bartender arrives. He’s significantly more pleasant and recognizes Dad from his and Mom’s visit the night before. We calmly explain the situation, apologizing for making the waitress uncomfortable and expressing our offense at the manager’s aggressive, misinformed accusations. The bartender sympathizes and informs us that the manager is a rather unpleasant individual to begin with and that he figured that this was likely a misunderstanding from the get-go.

About this time, Mom returns with her ID and the bartender brings her a daiquiri as an apology, chatting with us a little bit before heading back inside. We don’t see that waitress for the rest of the night, but we do spy the manager shooting us nasty looks until we leave.

We decided to eat elsewhere for the rest of the week, the experience having put a sour taste in our mouths. Honestly, if it hadn’t been for the bartender, we probably would’ve just left money on the table for what food and drinks we received and walked out.

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The Chicken Isn’t Raw But The Profits Are

, , , , | Right | May 16, 2021

I bag stuff, bring carts in off the lot, and clean up trash; I do a bit of everything. An elderly lady who can’t get out of her car by herself calls me over and gives me some money to buy her a rotisserie chicken. So being the good, honest employee that I try to be every time I go to work, I get her a chicken.

About ten or so minutes later, the lady calls me back over and ORDERS me to take the chicken back in.

Customer: “I want a refund! This chicken is raw!

It isn’t. Our deli cooks every chicken that goes in their oven for two hours. I later learn that we have complaints like this all the time because people think parts of the chicken aren’t dark enough and look undercooked.

Me: “I can go get you another chicken.”

But she isn’t having it.

Customer: “You’re not going back inside just so you can bring me another raw chicken.”

So being the good, honest employee that I try to be every time I go to work, I went and got her her refund.

The joke was on her, though. I still had the two-dollar tip she’d given me.

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Always Finding The Upside

, , , , , | Related | April 30, 2021

I’m both an author and a big nerd; therefore, it’s probably not a surprise that I’m always trying to get my kids to read. Both are reasonably accepting of my enthusiasm for the written word but would much rather be on the computer. The other day, I brought home a small stack of books I thought my eight-year-old might like.

Daughter: “Oh, thanks, Mom! I love books. They’re good for when I have no electronics privileges because they’re just like phones except you can only do one thing on them: read.”

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