She’s As Cold As Icee

, , , , , | Right | February 21, 2019

(I am working concessions at a movie theater. I already had a bad feeling this customer when I saw her scream at her kids while waiting in line. I know kids can be rough, so I am giving her the benefit of the doubt. Her order is pretty big, but it goes by pretty smoothly until I hand her the first large, Wild Cherry Icee. The bottom of the plastic cup has popped out a bit, but it can still stand up on its own, and it’s going to be sitting in a cup holder, anyway. It usually goes unnoticed, but not this time…)

Customer: “This cup is defective! I want another one.”

(I think she is being a little picky, but nonetheless, I smile and go to get her another cup. I take the lid off and begin pouring the Icee into a new cup, but then…)

Customer: “Uh-uh, you can’t do that! You’ve got to start all over!”

(Once again, I think she’s being incredibly picky, but I just keep smiling, and begin to make her a new Icee, but she’s still unhappy…)

Customer: “Why is this taking so long? Where’s my popcorn? You haven’t started anything else yet!”

(Now, I’m starting to get annoyed, but I’m still polite to her, and tell her that I’ll have the rest of her order ready shortly. Our manager is helping run for us, and I tell him to get some of her items, but she complains to him that I’m taking too long with her Icee. He reminds her that I’m doing everything she’s asking me, but she keeps on complaining to him. I finally finish with her Icees, but the top to one of them is dripping a bit. This happens all the time, and I do what I usually do: I grab a napkin and wipe it off. Nonetheless, she’s still unhappy…)

Customer: “What kind of place are y’all operating here? This is ridiculous. I’m calling corporate!”

Paying It Forward Sometimes Comes Back Around

, , , , | Hopeless | February 20, 2019

(I work in concessions at a movie theater. I’m serving a customer at the beginning of the week on a slow day. She’s interested in some popcorn, but the prices are too high for her to consider buying some. It’s slow, and I’m feeling generous, so I give her some popcorn in a small bag at no cost. Touched by this gesture, she offers to pay me for the popcorn. The money is tempting, but I refuse, since I wanted to do something nice for her. I don’t necessarily want to be paid for trying to be nice. She won’t take no for an answer, though, so I get an idea.)

Me: “Pay it forward; do something nice for someone else.”

(She agrees and leaves the cinema. A few days later, I’m working concessions again when a teenage girl comes to order food, and she has her grandma with her. Turns out it’s the same lady from before! She recognizes me, although I don’t remember her. She turns to her grandchild, and says:)

Customer: “I have to tell you a story. This lady right here gave me some popcorn for free, and refused to take any money for it. Instead, she told me to pay it forward. I went and cried in my car afterward, and I’ve been telling my friends for a couple of days. I just wanted to say thank you for that.”

(I am overcome. I honestly didn’t think it would make all that much of a difference.)

Me: “Thank you, ma’am. I’m actually leaving for an internship in a few days, so I’m glad you told me this, and that I got a chance to hear how much it meant to you.”

Customer: “Oh, you’re leaving for an internship? In that case, take this, and have a good time!”

(She placed something in my hand, and I looked down to see a $20 bill! I opened my mouth to protest, but she was already gone. Wherever you are, thank you, ma’am!)

Enemy Of The State

, , , , | Working | February 14, 2019

(I’m with a friend and we’re buying tickets to see Deadpool at the movies. I just turned 18 yesterday, and my friend is 18, so we’re old enough to watch the movie. When it’s my turn, the guy in the ticket booth asks to see my ID. I give him my Norwegian passport and that’s when the trouble begins.)

Employee: “I need to see a state-issued ID.”

Me: “That is a state-issued ID.”

Employee: “No, this isn’t from the US. I need state-issued ID.”

Me: “That’s what it is, though. It was issued from the state.”

(This goes back and forth until a manager comes out.)

Manager: “What’s the problem here?”

Employee: “She’s given me a foreign passport, but I need a state-issued ID.”

Manager: “A passport is a state-issued ID. Give her the ticket.”

(The employee still refused to sell me a ticket, so the manager did it while apologizing.)

Not So Sweet About The Wait Or The Weight

, , | Right | February 14, 2019

(I’m manning an area on my own when two customers around 17 to 20 years old approach my till with a bag of self-serve pick and mix, which we charge for by weight.)

Customer #1: “How much will this cost?”

Me: *weighing it* “Just over £5.”

Customer #1: “Oh… Would I be able to take some out? I only have £2.”

Me: “Sure.”

(I grab an extra pick and mix bag for what he doesn’t want so I can waste it off, but his friend scoffs.)

Customer #2: “Don’t be an idiot. She can take £2 for it.”

Me: “No, I can’t.”

Customer #2: “Yes, you can.”

Me: “No, I really can’t.”

Customer #2: “It’s only a few quid. It’s no big deal.”

Me: “If he doesn’t have the money for it, he can’t have it.”

([Customer #1] is thankfully ignoring his friend, has removed some sweets to the spare bag, and hands me the original to weigh again. It’s just under £3.50, and he gladly takes it back to take out some more sweets.)

Customer #2: “Oh, come on. You can let him have that. It’s barely anything.”

Me: “If he doesn’t have the money, he doesn’t get the sweets.”

Customer #2: “This is ridiculous! It’s barely anything! You can just let him have it!”

Me: “No, I really can’t.”

([Customer #1] hands me the bag again and this time it’s £2.12.)

Customer #2: “Finally!”

Me: “Just a couple more.” *taking a peek in the bag* “Maybe if you take out one of the [sweet]s. Those are a little heavy.”


Customer #1: “That I don’t have. Dude, chill.”

(This time when I weigh it, it’s between £1.90 and £2, and I start to put it into the till with [Customer #2] glaring at me intensely.)

Customer #2: *blurts out* “You’re really pretty.”

(I have been running this area on my own for two hours. I’m sweaty because it’s really hot, there’s a patch of water on my shirt from where I was cleaning something before they came up, and my hair has small flecks of popcorn in it. At best I am dishevelled; at worst I am a mess.)

Me: “I can’t give him a discount.”

Customer #2: “What?! Jeez! It’s a compliment!”

Me: “Sir, I know how I look. I can’t give your friend a discount.”

Customer #2: “WELL, YOUR SWEETS ARE OVERPRICED!” *stomps off*

Customer #1: *having paid* “Don’t mind him. He’s just mad because his mum confiscated his wallet after he got fired from his job. I only have £2 because I had to buy his ticket.”

(I wonder why he got fired.)

The Spider-Verse Is Already Big Enough

, , , , , , , | Related | February 13, 2019

(My husband and I have taken our three-year-old son to see “Spider-Man: Into the Spider-Verse.” He has been to movies before and is always quiet and completely enthralled by the movie. When Spider-Man first appears, he points to the screen.)

Son: *loudly* “Batman!”

(There’s scattered giggling from adults and older children. I shush him and speak in a whisper.)

Me: “No, not Batman. Remember? Mama told you that we’re seeing Spider-Man.”

Son: *also whispering* “Spi-yer-Man?”

Me: “Yes, Spider-Man. But we have to be quiet.”

Son: *whispers loudly and points again* “Spider-Man!”

(For the rest of the movie, he is silent as he eats his popcorn and sips his drink. But then, Miles Morales shows up in his black and red Spidey suit and:)

Son: *loudly and excitedly as he points* “IT BATMAN!”

(It seemed like the entire theater broke into a giggling fit at my son’s enthusiastic mistake.)

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