Unfiltered Story #207978

, , , | Unfiltered | September 12, 2020

I’m the bad customer in this story. The cut-off for child price in this cinema is age 15. My friend and I are both 16 but look younger.

Me: Two 15-year-olds for [movie] please.
Cashier: That’s an 18s movie.

Sell, Sell, SELL!

, , , , , | Working | September 3, 2020

As a teen, I had a great job at a cinema that gave me great customer service training and experience.

However, when working in the candy bar, it was mandatory that we upsell — “Would you like to make that a large Coke for an extra fifty cents?” — and suggestive sell — “Would you like some popcorn to go with your drink?” — to every. Single. Customer.

Here are a few situations in which I did not upsell or suggestive sell and got in trouble for it.

A group visited consisted of several people with significant intellectual disabilities and their carers. I watched each person discuss with the carers what they wanted and what they could afford before coming to my register. Even verbalizing the order was a challenge to some of them. I started to suggestive sell to the first customer, realised it was not appropriate to continue with the rest of the group, served the rest accordingly, and then had my supervisor pull me aside to have a “chat.” Her argument was, “Yeah, but you still have to.”

A group of young kids from a vacation care centre came to visit and had, obviously, been advised beforehand to bring $5.70 for the small drink and popcorn combo we had going at that time. Many of them had the exact change in an envelope or sticky-taped to their wallet. I started doing the up/suggestive selling with them before realising what was going on and that my asking them was confusing them and making the line move three times slower and stopped. Once again, I pulled over by the supervisor.

A family of four visited and were the most, um, horizontally gifted family I have ever seen. And they bought one of everything, each, including each a full bag of lollies from the pick n’ mix, which equates to well over 1 kg of lollies. Now, obviously, their body, their choice, not remotely my business, but I couldn’t upsell as they already had large sizes of everything, and I couldn’t think of anything to suggestive sell without it sounding really weird. “Would you like a bag of honey-baked ham chips to go with your salt and vinegar flavour?” So, I processed the sale and sent them off to their movie.

That day, I was secretly being assessed for my monthly review. I failed with that family, hence failing the whole thing, and I got an informal warning. I didn’t even bother arguing.

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Unfiltered Story #207120

, , | Unfiltered | September 3, 2020

A little background for how our movie theater works. We’re a luxury theater that offers dine-in service for the first thirty minutes prior to showtime. After that the servers move on to their next theater. We do not offer service during the film because we think it’s distracting to the guest. If we don’t have enough servers to meet guest needs, we limit the amount of tickets we can sell to a film. We only block off undesirable seats, like the very front row, or on the very edges of the theater as our seating is assigned.

Guest: Three for “Get Out”.

Concessionist: I have three seats available but none of them are together. (At this point the guests are 10 minutes late for the 1:30pm showtime on a Sunday afternoon for a very popular film.) Unless you want the very front row.

Guest: Seriously? Fine. I guess, whatever. E1, 4, and 8.

They sit in the film for the entire showtime and come out two hours later raging mad.

Guest: Listen, white bi***, there are seats together in the front! You should have told us that we could sit there!

Concessionist: The only seats that would have been available together would have been the front row, and I offered those to you. Let me get a manager.

Long story short, the manager comes up, guests keep spouting nonsense and calling him “white devil,” knocking his phone out of his hand. He asked them to leave, they spat on him. Police were called, they ran out of the theater and sped from the scene nearly hitting people on their way out. At this point, all the guests and employees are in the lobby gawking at the front doors.

A second manager pulled their transaction information and got their names off the receipt. The first manager is pressing charges for assault. What a day.

Underaged And Under Observation

, , , , , , | Right | August 20, 2020

I am twenty-seven years old. I am wearing a pink and white coat, my hair is rather long, and I am holding my purse. I go in to the movie theatre.

Me: “Hi, can I get a ticket to the 8:30 pm showing of [Film]?”

Cashier: “Okay. $7.”

The customer behind me speaks up.

Customer: “Hey, baby, didn’t I see ya last night?”

I was at home all night.

Me: “No.”

Customer: “Course you were; you were at that pink building.”

I am very confused. He proceeds to get a camera out and show me a picture. It is a girl DEFINITELY younger than me. She is dancing.

Me: “That’s… not me.”

Customer: “Sure it was, sweetie. You wanna get a soda together or go for another ride?”

I am feeling sick and light-headed. I also get very scared because I am CERTAIN the girl in the picture is underage.

Me: “Sir, I promise that I was in my home all last night. Besides, that girl is eighteen! I’m twenty-seven! And she could be younger; I have no idea.”

The cashier looks at the camera.

Cashier: “I know that girl. She’s on my street. It’s not you; you don’t have the tattoo. Boy, her mother’s gonna have a word with her.”

Customer: “So, she isn’t twenty-two?”

Cashier: “No, she’s at [High School].”

The customer went red and said he didn’t know. The “pink building” was a few blocks away and she stole her sister’s ID to work there.

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Unfiltered Story #205611

, , , | Unfiltered | August 14, 2020

(There is a charity organization that offers annual movie passes to people who donate, allowing them to see movies for free. Due to how easily this can be abused, we’ve placed a restriction preventing the passes from being used on any movie that has been out for less than two weeks. We also carry a lot of independent movies that don’t play in a lot of mainstream theaters.)

Customer: Hello, can I have two passes for [Movie]. *pulls out his card for the charity organization*

Me: Oh, I’m sorry, sir. You can’t use that for this movie. It just came out last weekend.

Customer: What? You’ve got to be kidding me. I drove 20 miles to come see this movie. Can’t you at least make an exception?

Me: I’m sorry. It’s the theater’s policy. The movie has to have been out for at least two weeks in order for the pass to be used.

Customer: *Getting angry* This is ridiculous! I know [Owner]! You WILL get me the passes for this movie.

Me: Unless I have direct orders from him or one of the managers, I cannot do that. I’m sorry.

Customer: Ok! Fine! I’ll pay for the d*** movie!

(I ring him up for the tickets, but he is not done)

Customer: I’m going to make sure [Owner] hears about this. What is your name?

(By this point, I’m fuming myself, but I’m trying to remain calm.)

Me: [My full name].

Customer: I’m gonna make sure you get fired! *goes in to watch his movie*

(I later found out that the customer in question does in fact know the owner, but the managers assured me that I handled the situation correctly, and left it at that. I quit a couple of months later over an unrelated issue, but before leaving, I ended up talking to the owner, who did mention that the customer said something to him about me, but he simply dismissed it, and said if he wanted to see the movie for free so badly, he should have just come to him first instead of trying to browbeat me into giving him a free pass.)