Sadly, Their Sense Of Entitlement Is Never Sold Out

, , , , | Right | January 22, 2020

(I work at a movie theater during college. It is a great job: all the popcorn I can eat, free movies for my wife and me, great coworkers, and generally happy people as customers. But there is one regular customer who is always angry about something and complains constantly. She ALWAYS complains about the food prices, insists that we have food deals that don’t exist, and complains about too little butter on her popcorn or too much ice in her soda. She has also registered multiple loyalty cards with different birth months to scam free birthday tickets, as if we don’t recognize that she’s the same lady who comes to the movies every week and just had a free “birthday” movie a few weeks ago. Anyway, this event happens on a very busy Friday night when a popular movie opens and I am selling tickets at the box office.)

Me: *recognizing Angry Lady and bracing myself for the interaction* “Hi, welcome to [Movie Theater Chain].”

Angry Lady: “One for [Popular Movie] at [about 7:00 pm, the most popular time of day to see a movie].”

(She has completely ignored the large sign directly in front of my register and two feet from her face announcing that the show she wants is sold out.)

Me: *using my politest customer service voice while relishing that I can finally get back at her a little bit for the multiple times she has yelled at me for ridiculous reasons* “I’m sorry, that show is sold out.”

Angry Lady:What?! But I want to see it!”

Me: “I don’t know what to tell you; it sold out more than half an hour ago.”

Angry Lady: “That’s ridiculous! I want to go to [Popular Movie]!”

Me: “Again, that show is sold out. Would you like to go to the 9:30 pm show?”

Angry Lady: “No, that’s too late! I want to go to the one right now!”

Me: “I’m sorry, there are literally no seats left in the theater; it is full.”

Angry Lady: “I don’t care. I come here every week and I want to go to the show right now!

(I finally let her have it, as the line behind her was already 20 people deep and has been building the whole time she’s been yelling at me while my coworker on the till next to me is working as fast as she can.)

Me: “Ma’am, you showed up to one of the biggest movies of the summer, on opening night, five minutes before the movie started. Of course, it’s sold out! Come back for the later show or sometime tomorrow; the show right now is sold out!”

Angry Lady: *jaw dropping and sputtering* “I can’t believe this. I want to talk to your manager!”

Me: *pointing toward the concession stand where my stressed-out manager is helping fill food and drink orders for the backed- up lines* “He’s right over there, wearing the suit jacket. Please go tell him you’re angry that I won’t sell you a ticket to a sold-out theater!”

(Someone in the line actually applauded, which started a wave of applause and laughing from the whole line. The angry lady somehow managed to look even more angry and turned around to glare at the people laughing at her in line, which just made them laugh harder and clap some more. She stalked over to the concession stand to yell at the manager, but, having heard the exchange, he made her wait ten minutes until the concession lines died down before he talked to her. My manager had been working at this theater for many years, and had been dealing with this regular for most of that time, first as a floor worker and then as a manager. He told her the same thing I had about the sold-out show and refused to give in to her demand for a free ticket to a different showing. When she complained about how rudely I had spoken to her, he promised to speak with me about it, which consisted of him coming over to high-five me and trying not to laugh while saying, “C’mon, man, please try to be a little nicer to customers.”)

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Too Young To Be A Patron And To Drink It  

, , , , , | Right | January 17, 2020

(I’m an employee working box office on a busy Friday night. We’ve had two R-rated movies come out and, as you can imagine, a plethora of teenagers are trying to sneak in. I’ve already had to refuse several and report them to my managers as a risk. Our box office is small and there are only three of us.)

Other Employee: “No, you can’t see that movie if everyone doesn’t have ID.”

(The teenagers halt transactions on three cash registers and leave to talk in a huddle and return moments later.)

Customer: “I want tickets for [PG-13 movie].”

Me: “Of course. Do you have a student ID for a discount?”

Customer: “Why do I need ID? It’s PG-13?”

Me: “It is. I’m asking for a student card for a discount. You won’t have to pay as much.”

Customer: “No, I don’t have it.”

Me: “No problem; it’s going to be [total].”

(They pay and somehow end up back in front of me ten minutes later.)

Customer: “I want a refund?”

Me: “Was there a problem, sir?”

Customer: “I don’t want to watch it.”

(This is code for, “I tried to sneak into a different movie and got caught.” I know this because my manager told me.)

Me: *handing him a paper with some highlighted lines for our record* “Not a problem. Can I have you fill out the highlighted section for my record and I’ll get you your refund?”

Customer: “What’s Patrón—” *as in the tequila* “—signature?”

Me: “Pardon?”

(He points to the line.)

Me: “That’s ‘patron.’” *as in a customer*

Customer: “Yeah, what’s that?”

Me: “That’s you, sir.”

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Unable To “Let It Go”

, , , | Right | January 17, 2020

(It’s the opening weekend of “Frozen II,” and we are being absolutely slammed. Management and corporate have forced us to cancel about half of our other movies in order to add more showtimes for the film, and they are all selling out. Our usher is so swamped cleaning so many disgustingly messy “Frozen II” theaters that he literally had a panic attack. Box office lines are going out the front door and spilling into the parking lot the entire day. And so many people are coming through concession so quickly that even with extra staff called in and an extra popcorn popper running, the concession staff can’t make popcorn fast enough to keep up with the demand, so there’s a wait on popcorn. It’s absolute chaos. I’m coming in for my mid-shift. I’ve literally just walked in the front door and haven’t even had a chance to clock on yet when someone runs up to me screaming…)

Customer: “YOU G**D*** PIECE OF S***! YOU’D BETTER F****** FIX THIS NOW!”

(I’m absolutely shocked, as this came out of nowhere and I don’t even know what’s happening.)

Me: “Um… I, um… I don’t know…”

Customer: “PIECE OF S*** C***SUCKER MOTHERF*****, DO YOUR F****** JOB, A**HOLE!”

Me: *honestly frightened* “Sir, I… I literally just got here, and I’m not even clocked in. I don’t even know what the problem is.”

Customer: “YOU F****** LIAR, SACK OF S***!”

(He literally stands there for a full minute while I wait for my shift to start so I can clock on, screaming every obscenity I’ve ever heard at me. I clock in and literally run into the back, with him trailing behind me screaming the entire time. I manage to go into the employee break-room and slam the door behind me. My manager is inside, shaking her head.)

Me: *frustrated* “I don’t know what the h*** happened, but some guy is out there losing his mind.”

Manager: “Oh, I know. That’s why I came back here. I couldn’t deal with it after five minutes.”

Me: “What’s going on?”

Manager: “He bought tickets for Frozen II for the wrong theater, and got mad we wouldn’t let him in for free here — which we can’t even do, because all the showtimes are sold out, anyway.”

(I went out only to be screamed at some more before he finally left around ten minutes later. And that set the mood for the entire day. I’ve never been yelled at or berated as many times as I was that day.)

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Pregnant With Rage  

, , | Right | January 14, 2020

(A woman comes into the movie theater before she has purchased any kind of ticket.)

Customer: “Can I use the toilet?”

Me: “Sorry. Bathrooms are for customer use only.”

Customer: *turning around and stomping her feet* “I could have been pregnant!”

Me: *under my breath* “But you’re not?”

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Unfiltered Story #182241

, , | Unfiltered | January 10, 2020

(At the time I had been at my job for about a month, working for a middle of nowhere location of a big ticket cinema. That day I was working door tearing tickets, but I often have to usher in weekdays, which includes cleaning the theaters. When an older gentleman and a little girl who looked about ten walk in…)

Me: Hello welcome to ****.

Customer: Yeah she said (the lady that was working in the box office) that your manager would know if you have an IMAX theater.
(Now bear in mind that my job requires me to clean theaters, and I’ve been there about a month. AND my manager has just finished a birthday party AND had to help a confused old man with the closed caption device, AND had to help a confused little old lady who cut off all of her online ticket. So I REALLY don’t wanna bother her.)

Me: I’m very sorry sir, but there is no IMAX theater at this location.

Customer: But she said the manager would know. The manager will know if there’s an IMAX theater.

Me: sir I’m very sorry but we don’t have an IMAX at this location.

(This theater was built in 1998, I’m not even sure they had IMAX except for say museum exhibits)

Customer: But the manager will know…The manager will know!

(At this point I know this guy will not believe me, and obviously things my manager can pull an entire IMAX out of her back pocket. But just as I reluctantly reach for my walkie…)

Customer: Just forget about it! (Storms off looking disgusted)

And I shrug my shoulders and go about my day.