Whiskey Tango Foxtrot?

, , , , , | Right | April 16, 2020

It has been a fairly slow night at our theater. Only one of the movies is actually bringing any business in but it’s still not nearly close to selling out. About halfway through the movie, a guest comes out and tells us there is someone stumbling around with a bottle of whiskey in their hand. 

Our manager comes down to escort him out. As they pass by, I overhear them.

Guest: “So… how’d ya know?”

My manager glances at me, trying his best not to laugh.

Manager: “The bottle’s in your hand.”

Guest: “Oh… Do I gotta throw it away?”

He wouldn’t throw it away until he finished it, but at least he left without a fight.

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Unfiltered Story #191941

, | Unfiltered | April 15, 2020

I’m working in the box office in the middle of the week. I have a closing shift, and it’s been slow, so my managers send a couple trainees to me. I’m walking them through the process of ringing tickets up, finding showtimes, etc, when an African-American couple walks up to us. They are being a little rowdy, and we assume they’re just excited to see the movie. I let one of my trainees ring them up and they go inside the theater.

Fast forward a couple hours and I’m alone in the box office. My trainees left for the night and we’re about an hour away from closing. I’m tired, as I had a full day of school before work, and ready to go home. I’m taken by surprise when I see the couple walk up to the box office, and the man approaching me, looking upset. It takes me a moment to recognize him, because I see hundreds of people per day.

Me: *turning on my speaker with a smile* “Hi there!”

Him: “Hey, I want a refund for the movie we saw.”

Me: “Can I ask why you would like a refund?”

Him: *scoffing and shaking his head* “Come on, just give me the refund.”

Me: “Well, in order for me to give you the refund, I need to know the reason you want one, just so I can explain to my manager.”

Him: “No, you don’t need to tell your manager, don’t tell him.”

He is starting to become hostile so I decide to go ahead and give him the refund. As I begin the process, I realize that I have no idea what movie they saw.

Me: “Can you remind me what movie you saw, sir?”

Him: “Aw come on, [My Name], you remember what movie it was, just give me the d*** refund.”

At this point, they have purchased their tickets almost three hours ago, and their transaction was brief. I’m caught off guard by his attitude change, because he was friendly and funny earlier.

Me: *trying to stay patient and polite* “I honestly can’t recall what movie it was, sir. Are you sure you don’t want me to call a manager?”

Him: “No, just give me the refund!”

Me: “But, sir, I-”

Him: “Refund me, b****!”

Feeling helpless, I look across the way, inside the building, hoping someone is watching. The box office is directly outside the theater itself, but the only form of contact between me and the inside is a radio. I reach for it and call for a manager while the couple gangs up on me and starts to verbally harass me. They call me every name in the book, throwing the word “racist” in front of them.

Two managers walk outside, one from the regular theater, the other from the dine-in section, where the couple went. The man walks out to the parking lot while the woman yells at the managers, calling them racist too. The couple is given a cash refund (just so they would leave us alone) and they speed out of the parking lot.

A few minutes later, a cop walks up to the theater. Turns out, the couple called the police on us for “being racist”. Fortunately for us, the cop used to work at the theater and has dealt with this couple before. After the ordeal, my manager steps into the box office.

Manager: “I’m sorry you had to deal with that. Are you okay?”

Me: “Yeah, I’m fine. Why did they want a refund?”

Manager: “Well, someone complained that they were being too loud during the movie. [Other manager’s name] asked them to quiet down, but they interpreted it as being kicked out.”

Me: “Oh…”

We closed for the night after that and I went home. It was an interesting night.

It Is Nacho Day To Be Making Fake Complaints

, , , | Right | April 12, 2020

(This happens shortly after our movie theater opens. I’m working concessions by myself with the occasional help of a manager. We have two food sections in our theater lobby: a concession where we sell popcorn, candy, and the like, and a restaurant where food is freshly made.)

Customer: “There is a hair in my nachos!”

(Though we do serve pre-packaged nachos, the ones she has a problem with are clearly from the restaurant.)

Me: “I’m so sorry about that, ma’am. If you take it over to the restaurant, they’ll be able to make you a fresh plate free of charge.”

Customer: “No! I demand you get your manager here, now!”

Me: “Um… Yes, ma’am.”

(My manager comes over and guides the woman out of line so that he can talk to her. Minutes later, he goes upstairs to the general manager’s office and she walks off to her theater. About five minutes go by.)

Customer: “Excuse me. There is still a hair in my nachos! Fix it!”

Me: “I’m sorry, ma’am. My manager went upstairs to talk to his manager to see how they can better remedy your situation.”

Customer: “I want to talk to him, now!”

(This time the general manager appears around the corner.)

General Manager: “Hi, I’m the general manager. What can I do for you, ma’am?”

Customer: “There is a hair in my nachos and no one has fixed it!”

General Manager: “Here’s what I’ll do: I’ll give you two pre-packaged nachos and two movie passes, free of charge, for your troubles.”

Customer:Forget it! I want my money back, now! This has been the worst customer service!”

(The customer then took the offending nachos and stormed back to her theater. The best part about it all? The person working the restaurant is bald.)

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VIP = Very Irked People

, , , | Right | April 12, 2020

(I work at a cinema over the summer and one of the types of tickets sold is a VIP seat which is £1.95 more than the standard ticket. Not many people realise that this is how the cinema makes its profit and that employees check to make sure the VIP section is empty if none have been sold for that screen. I have to check a screen where zero tickets have been sold but the VIP section has ten people; the first family of five moves without complaint, but the second family of five is not so compliant.)

Me: “Sorry, madam, but you can only sit here if you have a VIP ticket. They’re only £1.95 extra.”

Customer: “What? I spent £50 to come to the cinema today on tickets and snacks; that’s probably more than you make in a week!”

Me: “I’m sorry, but it’s company policy.”

Customer: “Don’t give me that!”

Me: “But it is!”

Customer: “I’ll move, only because I spent a lot of money today, and I don’t want to see it wasted. I’m going to complain to your manager!”

Me: “There’s nothing that can be done; it’s company policy!”

(She moved to a standard seating area, grumbling about the ridiculousness of the VIP seating rules.)

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Unfiltered Story #191451

, , | Unfiltered | April 3, 2020

(An African-American man has just ordered an Iccee and bottle of water. His card is declined. It’s right around the holidays.)

Me: “I’m sorry, sir, but your card was declined.”

Customer: “Huh… that’s weird. Let me give you another one.”

(He hands me another card. It gets declined as well.)

Me: (Realizing what’s probably happening) “I’m sorry, sir, but this one was declined as well. Have you been doing any holiday shopping lately? It’s possible your bank may automatically have put a temporary hold on your cards if you’ve been making a lot of purchases lately. It’s not uncommon this time of year, and we’ve had several guests the past week with the same problem.”

Customer: “Nah, I don’t think so. Try this one!”

(He thrusts another card forward, and it is declined.)

Me: “I’m sorry, sir, but it seems this card has been declined as well.”

Customer: “Then it’s your system! It’s not MY cards!”

(I flag down a manager who runs into his office and checks the system, and it appears there is no error with the credit system.)

Manager: (Returning) “Sir, there’s no problem with our system that we can identify. Are you sure it isn’t possible that your accounts may have been temporarily put on hold? It happens more than you’d think this time of year.”

Customer: “My cards ain’t on hold! Give me my stuff for free, then!”

Manager: “Sir, if you’d like, you can use our phone to call your bank and sort the matter out.”

(He wanders off, complaining and repeatedly asking for his iccee and water for free before dialing his bank on our phone. In the meantime THREE separate customers come in and all successfully pay for concession items using their cards, so we know it’s not our system. About five minutes later, he returns.)

Customer: “I called my wife and she said she used the cards yesterday, so it’s not my cards! It’s your system! Gimme my stuff for free!”

Me: “Sir, I just rang up three guests who all paid with cards with no problem. It’s more than possible your account was put on hold today.”


(I try all three cards, and all three are declined.)

Me: “I’m sorry sir, but your cards are still being declined. If you’d like, I can give you some free courtesy cups of ice water to make up for the fact we can’t sell you a bottle of water. I’ll even throw in a few courtesy cups of iccee to make up for your inconvenience. But I won’t be able to give you your original purchase for free.”

Customer: (Screaming) “Oh, go to hell, cracker! I am NOT taking no hand-outs from some WHITE BOY! You’re just a RACIST cracker-a** b**** who ain’t giving my my stuff for free because I’m black! Keep your hand-outs!”

(He storms off, and later complains to our manager, trying to get me fired. The kicker? About two weeks later, he came in and ordered concessions from a co-worker, and off-handedly mentioned that he had been having issues paying for things because his cards had been placed on hold a few weeks back and he was still having trouble with the bank.)