Matinee Pay Day

, , , , | Right | August 28, 2018

(I work in a movie theater. Like most theaters, evening showings are more expensive than matinee showings. I have a woman come up wanting to exchange her matinee tickets for evening tickets.)

Me: *after putting the transaction in the computer* “All right, that will be four dollars.”

Woman: “That’s ridiculous! I already paid for these tickets! I don’t owe anything!”

Me: “I understand you already paid for them, but since evening tickets are more expensive than a matinee, you owe the difference in price.”

Woman: “I told you! I already paid for these tickets! I don’t owe anything!”

(I tried several more times to explain why she owed more money, but she was not having it. I finally had to call my manager, who gave me permission to give her two child tickets, which are the same price as a matinee.)

This One Is A No-Brainer

, , , | Right | August 22, 2018

(I’ve just graduated and have been accepted for a new job with my degree. I’m just completing the last few weeks of my job as a supervisor at a cinema complex. This customer has been screaming at me at the desk for me the last five minutes, over the fact that I will not let his thirteen-year-old into a rated R16 movie, and that we dared to ask for the kid’s ID.)

Me: “Sir, it’s a legal restriction. We cannot allow anyone under the age of 16 into this film, and to be certain we meet that obligation, we have to check anyone who looks under 25 for ID.”

Customer: “Well, he plays video games that are R18 and R16 all the time! I’m his father, and I say he’s allowed to!”

(I just want to yell at him that he’s breaking the law by doing that, anyway.)

Me: “It doesn’t work that way. We are legally obligated to check.”

(I provide him with paperwork from our online website stating our terms and conditions regarding this. It’s even highlighted… in bright yellow)

Me: “See? Here are our conditions—”

Customer: *not reading it* “I said I’m his father, and I allow him. What right do you have over that?”

Me: “The New Zealand law?”

Customer: *going on a rant I don’t really take notice of* “…by some stupid dropout at a cinema.”

(I remind him of the law and obligations, and agree to fetch the manager for him.)

Me: “…also, not a dropout. I’m a college graduate about to work with rehabilitation of traumatic brain injury. I’ll just go get my manager for you, sir!”

(For the record, my new clients with severe brain injuries have better sense than this guy did.)

The Trash Can Is Right There!

, , , | Right | August 22, 2018

(It is my job to clean theaters after shows, and to do it quickly before the next show. When a big movie comes out, it is not unusual for those theaters to be trashed, so I always bring an extra garbage can. I am waiting in a theater for the guests to empty out when a middle-aged woman walks up to me. I am standing near the trash can, holding my broom and large dustpan.)

Me: “Is there anything I can help you with, ma’am?”

Woman: *bends down and jams her garbage in to my dustpan*

Me: *stares*

Woman: *stands up, laughs hysterically, and leaves without saying a word*

This Situation Is Escalating

, , , , , | Right | August 8, 2018

(I’m a ticket-taker in a major metropolitan movie theatre. It’s the opening weekend of a big superhero movie and it is incredibly busy. Our escalator is currently broken, but we offer guests our elevator. A woman refuses this offer, as she claims she can walk up stairs. I rip her ticket and then I hear a loud alarm.)


(She proceeds to keep hitting the emergency stop button, setting off the buzzer alarm.)

Me: “Ma’am, the escalator is broken and cannot be turned on. If you would like, the elevator is just across the lobby.”


(I tell her to calm down and that our elevator is across the lobby. She decides that flapping her arms like a bird will make the escalator work.)


(Her flapping motion eventually causes another guest to get seriously hurt and we have to call security. She refuses to move, and the police need to be called.)

Me: *to another guest after the woman is removed* “I apologize, sir. I didn’t realize we were doing a live performance of The Birds tonight.”

Guest: “Oh, that’s fine. I couldn’t get tickets to [Superhero Movie], so it made my night!”

Catching Fire

, , , | Right | July 31, 2018

(I have recently been promoted to manager at a popular theater chain. It’s the opening weekend of “The Hunger Games: Catching Fire,” and we’ve been slammed all day. I’m folding kid’s meal trays at the concessions counter with only ten minutes left of my shift when I’m approached by a guest.)

Me: “Hey, did you need some help?”

Guest: *very stern* “Theater one is stiflingly hot!”

(Our auditoriums’ heat and AC units are set on a timer that we adjust. Most of the time, the last shows of the night are less occupied, so we pump the heat to make up for the lack of body heat. This showing is sold out and we have forgotten to adjust the heat, which is our fault.)

Me: “Oh, I’m sor—”

Guest: *pointing finger in my face* “WHY DIDN’T YOU DO ANYTHING ABOUT IT?!”

Me: “I’m really sorry about that; that’s an oversight on our part. Just out of curiosity, did you see the usher enter the theater at any point?”

Guest: “Yeah.”

Me: “If anything’s ever disrupting the film in any way, feel free to flag him down and let him know. That way, you don’t have to miss the feature t—”


(As soon as he says that, I no longer have any sympathy for him.)

Me: “Again, I’m really sorry about that. I’ll adjust the heat right now.”

Guest: “Oh, never mind. The movie’s already over!” *walks away*

(Five minutes later, I’m approached by two other guests.)

Other Guests: “Excuse me, sir. The heat in theater one was really high.”

Me: “I apolo—”

Guest: *walks up from behind the guests, splits them aside, and points a finger at me* “I TOLD HIM ABOUT IT AND HE SAID HE COULDN’T DO ANYTHING!”

Me: *patience all but gone* “Do you want a readmission ticket? Is that what you want?!”

Guest: “Well, yes! I think I deserve one! And so do these people! Everyone in auditorium one should get one!”

(Luckily, all 160 people from theater one weren’t standing in the lobby, or I would’ve had to give them all one. So, I left and grabbed three readmission tickets. I handed the man one and he headed for the door, still complaining loudly as he left. A couple minutes later, I was approached by yet another group of guests, who were also upset about the heat, but voiced their concerns in a calm, rational manner. I gave them three readmission tickets a piece just for being human beings about it.)

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