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Probably Thinks They Shouldn’t Be Paid, Either

, , , , | Right | September 21, 2021

It’s the opening night of a big movie and we’re staying open later than usual, so we’re all working nine-hour shifts. We’re between shows and it’s pretty dead in the lobby. Since the staff is working over six hours, we’re required to get a half-hour break. Half the staff is sent on break and their registers are closed. I’m one of the remaining people watching the concession stand.

A small, bespectacled man in his forties or fifties comes out to get a popcorn refill and waits at one of the closed registers. I motion him over to my registers.

Me: “I can help you over here, sir.”

Customer: *Walking up to me* “What happened to the girl who was working here?”

Me: “She’s on her break.”

The man shoves his popcorn bucket into my hands.

Customer: “Break? How idiotic. You people don’t deserve breaks.”

I give him a fake laugh while I scoop his popcorn, thinking he’s joking. He aggressively snatches his popcorn out of my hands.

Customer: *Bluntly* “I wasn’t being funny. People who work jobs like this aren’t good enough for breaks.”

He turned and walked away while I stood stunned. I really hate some people.

They Want A Medium Bag Of Popcorn And A Large Bag Of Hot Air

, , , | Right | September 1, 2021

Our concession stand has a little display with our popcorn sizes under the register. Two women walk up to me.

Woman #1: “A medium popcorn, please.”

Me: “Sure thing!”

I prepare a medium popcorn and set it on the counter, and her face immediately turns sour.

Woman #1: “That popcorn does not match the one in your display! What, are you trying to rip me off?!”

Me: “I’m sorry, ma’am, I don’t understand.”

Woman #1: *Tapping the front of the display* “That medium popcorn is not the same size as the medium popcorn in the display! The one in the display is bigger!

Me: “Ma’am, I can assure you they are the exact same size.”

Woman #1: “They are not!

Woman #2: “So now you’re calling my friend a liar?”

Woman #1: “I don’t appreciate being deceived! The one in the display is bigger and you know it!”

Figuring it might de-escalate the situation, I simply bend over, open the display, grab the medium bag, and set it down next to the woman’s popcorn, proving they are the exact same size. In fact, the bags are identical in every way — size, shape, design, etc. The customer is speechless.

Woman #1: “I… Uh… It’s not the same size and you know it!”

She turns and stomps away.

Woman #2: “Wow, way to make my friend look like an a**! I’ll be talking to your corporate office!”

She similarly turned and stomped away. Never heard from corporate, so I guess it was an empty threat.

Yorick Is Moving Up In The World… Or Down…

, , , , , | Working | August 23, 2021

Back when my dad was young, he had a gig as a horror host for a local theater. He would portray a character similar to John Zacharle’s “Roland”, do some skits, and introduce whatever scary movie was playing.

One such performance involved a skull as a prop. When the bit was over, my dad went up to the balcony to watch the movie, setting the skull on the railing in front of him. Unfortunately, he got rather engrossed in the film and leaned a little too far forward, accidentally knocking the skull over. He leaned over the railing to try to grab it but was too slow. It landed in the lap of a woman who then looked up and saw my dad, still in full costume and makeup, arms reaching towards her.

She let out a blood-curdling scream, and the house lights came on. Luckily for my dad, people thought it was part of the show. I guess the lesson here is to never lose your head in a situation.

Play Stupid Games… Get Your A** Kicked

, , , , , , , | Friendly | August 23, 2021

A group of friends and I decide we are going to go out and watch a movie. We have one friend that we have grown to dislike. He always gets drunk before we go out. We tell him he’s not allowed to get drunk before the movie. To try and enforce this, we decide to all meet at the theater. It doesn’t work; he drives drunk to the theater. We all tell him not to say a word to anyone or we are not hanging out with him again. I also take his keys and tell him I will take his car home after the movie ends. As we get in line to get our popcorn, he starts in on a woman in another line.

Drunk Friend: “HEY, D***, WHAT ARE YOU WATCHING?!”

Friend #1: “[Drunk Friend], shut up. Leave them alone or I will take you home now.”

We get our popcorn and get into our seats as the previews play. We then realize our friend is not in his seat. We wonder if he went to the restroom, but we figure he’s too much trouble to leave alone. [Friend #1] and I go looking for him while our other friends watch the movie. We can’t find him in the restroom or the lobby so we figure he’s in another theater. I notice one theater has a crowd of people there, so [Friend #1] and I go over. I’m allowed to go in alone while [Friend #1] has to wait by the door.

I look in and see [Drunk Friend] on the floor. Apparently, the woman he harassed earlier whooped him good. I shout to my friend as I walk back.

Me: “Yeah, it’s him!”

[Drunk Friend] was arrested. I still took his car to his home for him, but I haven’t spoken to him since.

A Big Reaction To The Small Print

, , , , | Right | August 19, 2021

A certain high-profile ticket website is having a promotion where, if someone spends enough money at a certain chain restaurant, they can send in their receipt and get a free online ticket.

This promotion is being offered exclusively on the website; it’s a third-party website and the movie theater itself has absolutely nothing to do with the promotion. In fact, it’s even noted in the promotion rules that the tickets need to be applied for and redeemed on the ticket website itself and cannot be redeemed in-theater. But, of course, nobody reads the fine print, so we’re getting a deluge of customers bringing in restaurant receipts and then throwing temper tantrums that we cannot accept the restaurant receipts as a form of payment.

An old man and woman walk up to me at the box office and throw down a restaurant receipt and a print-out of the promotion rules.

Old Woman: “We had lunch at [Restaurant], so we want our free ticket!”

Me: “All righty. Did you apply for the ticket on [Ticketing Website]?”

The old woman looks confused.

Old Woman: “[Ticketing Website]? No, you don’t seem to understand me. I had lunch at [Restaurant], so that means I get a free ticket!”

Me: “I think I understand the confusion.”

I point to the print-out of the promotion rules.

Me: “The promotion only applies to online tickets on [Ticketing Website]. It’s a third-party service, so we have no way of redeeming the free ticket here. You need to send in your receipt to the site, and then they’ll get you the free ticket online in three to five days. It can’t be redeemed in-theater. It says it all right here in the rules.”

The woman immediately starts SHRIEKING.

Old Woman: “THIS IS UNBELIEVABLE! IT SAYS RIGHT HERE THAT IF I SPEND $25 AT [RESTAURANT], I GET A FREE TICKET! I DON’T EVEN USE [TICKETING WEBSITE], AND I ABSOLUTELY WON’T! GIVE ME MY FREE TICKET!”

Me: “Ma’am, it’s a promotion through [Ticketing Website], not [Theater]. It’s right there in the rules that you printed out. I have absolutely no way of redeeming your free ticket here because it’s not a promotion we’re running.”

Old Woman: “THIS IS ABSOLUTE HORSES***! I SPENT GOOD MONEY ON MY LUNCH AND I’M GETTING MY FREE TICKET! IT DOESN’T SAY ANYWHERE THAT I NEED TO DO IT ONLINE!”

I point to the rule on her print-out.

Me: *Reading the rule out loud* “Right here, it specifically says, ‘Only valid for purchase of movie tickets on [Ticketing Website] or via [Ticketing Website] app and cannot be redeemed directly at any theater box office.’”

Old Woman: “IT… IT… IT DIDN’T SAY THAT BEFORE! THE PERSON AT [RESTAURANT] SAID I’D GET A FREE TICKET! GIVE ME MY FREE G**D*** TICKET!”

She continued to go on a tirade until I was forced to get my manager. My manager had had enough of people not reading the rules and screaming at us, so he flat-out refused to give the woman a free ticket and told her to leave after she stands there ranting and raving for several more moments. I really wish people actually paid attention and read the fine print. It’s not right that we’ve been getting screamed at multiple times a day for a promotion that’s not even being run by us.