Since This Story Was Written, Disney Bought Everything  

, , , , , , | Right | October 19, 2019

(I am a manager, working near an employee checking bags at a movie theater. They approach an elderly female guest.)

Employee: “Hello, ma’am, we have a bag check policy here; I do need to check your bag.”

Guest: “Are you Disney certified?”

Employee: “I’m sorry… What?”

Guest: “This is Florida. You need to be certified by Disney to check bags. Can I talk to your manager?”

Me: “I’m right here, ma’am. You don’t need to be certified by Disney to do anything. We need to check your bag.”

Guest: “Not until you prove you’re Disney certified. It’s required.”

Me: “Where are you from?”

Guest: “Jersey.”

Me: “Well, here in Florida, Disney doesn’t own everything yet. So, until then, we need to check your bag or it can’t come in.”

(Hidden in her bag: raisinets, snow caps, four bottles of water, one bottle of Sprite, a bag of hot fries, and peach gummies.)

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Unfiltered Story #172072

, | Unfiltered | October 18, 2019

I was working the box office of a movie theater on a slow night. It was reaching the end of the night, so the only showtimes left were PG-13 or R. A couple, who looked to be 18-20 or so, came in with the boyfriend’s 9 year old brother in tow.

Boyfriend: “Yeah, can we get tickets to [R rated film].”

Me: “May I see IDs?”

Girlfriend: “I don’t have mine, but I’m obviously over 17.”

Me: “I’m sorry miss, but our theater has a strict policy that anyone who looks younger than 25 must show ID.”

Boyfriend: “Well I have my ID, see I’m 19. And she is with me so she can go in.”

Me: “I’m sorry sir, it is also in our policy that anyone without ID must either retrieve it or be accompanied by a guardian over the age of 21. Since you are not 21, she will have to get her ID or you can see a PG-13 film instead.”

Very annoyed, the girl consents to go home for her ID. When she leaves, I also had to explain to the boyfriend that his little brother couldn’t watch the movie either.

Boyfriend: “Fine, then get him a ticket to one of the other movies.”

Me: “We only have PG-13 and R rated movies left. I’m sorry, but he can’t see either of those.”

There was nothing else I could do and they were waiting on the girl to get back, so the two brothers go out and stand in the hall. The older brother ended up ditching his young brother for the date, telling him to wait at the McDonalds across the street until the movie was done.

Meet My Mother, Karen

, , , | Right | October 17, 2019

(I work at a movie theater. It’s a premiere weekend, there is a flu outbreak so we’re short-staffed, and one of our popcorn machines has broken down, meaning our concessions lines are long and slow. A customer and her teenage daughter approach, and I can tell there’s going to be trouble. Before I can even say hello, the customer starts.)

Customer: “We have been waiting in line for twenty minutes! This is ridiculous; the wait should never be this long! What is the matter with this theater that the line is moving so slowly?”

Me: “Ma’am, I’m so sorry for your wait; we’re short-staffed tonight. What can I get you?”

(She orders, still very surly, and I move to gather her drinks and candy before stepping in line behind several of my coworkers at our one working popcorn machine. I can overhear the woman’s conversation with her daughter.)

Customer: “This is absolutely ridiculous. We’re going to miss the start of the movie!”

Daughter: “It’s okay. There will be a bunch of previews;  we’re not going to miss anything.”

Customer: “These workers are so lazy. If they got the lead out and picked up the pace a little bit, we wouldn’t have this long of a wait, anyway. Oh, I can’t believe it. I’ve been waiting to see this for months and now we’re going to miss the beginning.”

Daughter: “She said that they were short-staffed, and this place is mobbed. I’m sure she’s doing her best.”

Customer: “No, did you see the way she rolled her eyes at me? She’s doing it on purpose; she wants us to miss the start of our movie.”

Daughter: “Come on, Mom. It’s not like she knows we’re running late. No one’s doing it on purpose.”

(I approach with the popcorn at this moment and make sure to give my best customer-service smile. Again, before I get a chance to speak, the customer, already pushing her credit card into my hand, snaps at me.)

Customer: “You’ve made us miss the start of our movie. I hope you’re happy.”

Daughter: “Oh, my God, Mom, she’s not doing it on purpose! It’s a busy day, she said they were short-staffed, we’re the ones who were running late in the first place, and you’re being really impolite to her!”

(The customer turns bright red. For a second I worry she’s about to yell at her daughter, too, but all she does is gather up the food and take her card back when I hand it to her. She walks away as soon as I do, but the daughter lingers.)

Daughter: “I’m really sorry; she’s never like this. It’s been a really bad week, but you shouldn’t have to deal with this. I’m sorry.”

Me: “Oh, it’s okay! You don’t have to apologize–“

Daughter: “Yeah, but I wanted to. I hope your day gets better!”

(I really hope the daughter enjoyed the movie.)

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Adventures Of The Disappointed Man

, , , , , | Right | October 16, 2019

(A new superhero movie about a certain character who can crawl up walls opened a few weeks ago. As a promotion, the studio sent us a limited supply of mini-figurines of the titular hero to give out to customers who come to see the movie. Naturally, given how popular the film is, we run out of figurines by the end of the opening weekend. As with any promotional freebee, any reference to them specifically notes they are a “while supplies last” and first-come-first-serve deal. It’s about three weeks later. I’m not a manager, but I’m alone inside the manager’s office doing a required quiz about fire safety when a guy who looks to be in his mid- to late-20s saunters up to the open door.)

Customer: “You a manager?”

Me: “No, the manager is out for a few minutes but should be back shortly. Is there something I can help you with, though?”

Customer: “I saw online a few weeks back you had those figures to give out for [Movie]. But the guy said you didn’t have any left. It’s just… really disappointing to me.”

Me: “Oh, I’m sorry. Yeah, unfortunately, those things are usually first-come-first-serve, and the studio only sends us a limited supply.”

Customer: “Yeah… it’s disappointing.”

Me: “Yeah.”

Customer: “I’m just… so disappointed.”

Me: “I’m sorry.”

(The customer stands there and gives out an elongated, exaggerated sigh like he’s incredibly sad.)

Me: “Is… is there anything I can help you with?”

Customer: “Well… I’m disappointed. I really wanted one of those figures. It’s disappointing.”

Me: “I’m sorry. Do you want me to get a manager?”

Customer: “I just feel like I shouldn’t have to come into a theater just to be disappointed. I wish there was a way… to make me less disappointed…”

Me: *about to lose my mind if he says “disappointed” one more time* “Uh… let me radio the manager. There’s, unfortunately, nothing I can really do.”

(I radio the manager to come to the office. The instant she arrives, I can see her rolling her eyes… clearly, she’s dealt with this guy before. She tells me to finish the quiz later and sends me back to my register. I watch her stand there talking to the man for no less than ten straight minutes, shaking her head “no” every time he speaks. The man finally gives one last exaggerated sigh, using his whole body to illustrate the point, and walks away out the front door. My manager walks up to me at my register.)

Manager: “Yeah, if you see that guy again… do not engage. Just get me.”

Me: “I kind of figured that out. He was trying to get free tickets, wasn‘t he?”

Manager: “Yeah… He literally only comes in whenever there’s a free promotional item like the figures. But he’ll wait a few weeks until we’ve run out, and then he’ll show up saying he’s ‘disappointed’ and try to ask for free tickets so we can ‘make it up to him.’ This is at least the tenth time he’s done it in the past few years.”

Me: “Has it ever worked for him?”

Manager: “That’s the weird thing. No, it hasn’t. Every time, we tell him that we can’t give him free tickets just because we ran out of a free promotional item. But he keeps trying. He’s tenacious, I’ll give him that.”

(And that was my introduction to “The Disappointed Man.” I’ve had the pleasure of seeing him come in and get shot down about once every six or so months ever since.)

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Slush With Excuses

, , , , , | Right | October 11, 2019

(I work in a cinema. At the end of the night, we put the automatic doors on exit-only thirty minutes after the last film begins so we can start closing down, cashing up, and cleaning. I’m an hour into my cleaning when I spot a guy walking towards the doors, and I elect to ignore him, as I hope he will notice the doors won’t open and go away. Instead, he begins to bang on the doors. I walk over to activate the automatic door function.)

Customer: “Thanks.” *starts walking towards the till*

Me: “Sorry, we’re closed now.”

Customer: “Closed? What do you mean, closed? I wanted a slushie!”

Me: “We’re closed for the night; that’s why you couldn’t get through the doors.”

Customer: *sighs heavily* “But I came all the way here for a slushie.”

Me: “I’m sorry, but we’ve been closed for an hour now. I can’t sell you a slush. There are no tills and the machines have been cleaned.”

Customer: “Well… it’s an awful long way to drive for a slush and not get one.”

Me: “Well… it’s an awful long time spent cleaning and cashing tills up to undo it all for a drink.”

(He left.)

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