American Sniping Comments

, , , , , | Right | August 11, 2017

(It is opening night of “American Sniper” and we we’re playing it in our biggest theater as well as some other smaller theaters to offer more showtimes. We had our 7:45 show sell out at 7:00 pm so we quickly canceled other movies to be able to add showtimes at 8:10 pm and 8:30 pm. A guest arrives at 8:00 pm expecting to still have seats available for the 7:45 pm.)

Guest: “Is there a reason you are only playing this movie in tiny theaters?”

Coworker: “Well, sir, we are also playing it in larger theaters but to make room for more people we had to put it in smaller theaters.”

Guest: “This is ridiculous. It’s up for an Academy.”

Coworker: “Sir, I would be happy to switch you to a later showtime in a bigger theater.”

Guest: “I want to see it now in a big theater.”

(He continues to complain for a while before deciding not to see it at all.)

Other Guest: “I am so sorry people are a**-holes. Thank you for adding showtimes. We really appreciate how much you do for your guests!”

Absolutely Megnificent

, , , , | Right | August 10, 2017

(I’m working a few hours into my shift when a man comes up and notices my name.)

Customer: “Meghan? That’s an Irish name. Was it always your name?”

Me: “No, sir, my name was originally Megatron.”

Customer: *completely serious* “Really? That must have been hard growing up, with your siblings and friends teasing you.”

(My brother, who works as a bagger in the store, walks by.)

Me: “I don’t know. Hey, [Brother]! This man wants to know if it was hard for me growing up with you teasing me because of my name being Megatron.

Brother: “We teased her all the time.”

Customer: “Huh, I feel kind of bad for you.”

Me: “Sir, my name has always been Meghan. I was kidding. The Megatron thing was a joke from Family Guy.”

Customer: “Oh. Well I heard something about the Irish calling their daughters ‘Meeghan’ from birth to age 16. Then they are called Meghan as a coming of age thing.”

Me: “Well, sir, I wouldn’t know. I’m mostly French-Canadian and I don’t think my family ever had that in mind. Have a good day.”

(He walked out, still looking very confused.)

The Mannequin Challenge Takes Hollywood

, , , , , | Friendly | July 17, 2017

I am meeting a friend at the movies and arrive before she does. Since I’m early, I buy my ticket but just wait in the lobby so we can go into the theater together. I’m not a very “fidgety” person, so I tend to sit or stand very still whenever I’m not actually doing anything. I have been sitting for a while in my car and know I will be sitting in a movie for a couple of hours, so I just stand to the side instead of sitting on one of the available chairs.

I watch other customers coming in, and eventually a mom and her two little girls come inside. They are waiting on someone as well, and one of the girls, who is probably six or seven, is running around while waiting. She’s not being wild or causing trouble, just very energetic. She stops and looks at the various cardboard cutouts of movie characters that are positioned around the lobby, and then she comes up to me and pauses.

I smile and give her a little wave, and she gasps and runs back to her mom. Just then, a man walks inside and over to join them, and the girl exclaims, “Daddy, I thought that lady over there was a poster!”

I’m flattered she thought I looked good enough to be an actress!

Serving Cruella DeVille

, , , | Right | June 21, 2017

Me: “Is there anything I can help you with, miss?”

Customer: “You don’t have much, do you? I can’t find anything!”

(I stare at the huge wall of DVDs. She pulls out a small notepad.)

Customer: “I was looking for 101 Dalmatians.”

(I pull it off the shelf.)

Customer: “And Captain America!”

(Again I pull it off the shelf.)

Customer: “And—”

Me: “Maybe this will go quicker if you give me the list?”

(She hands it over and I see close to 15 titles, most of which are within view.)

Me: “You didn’t look?”

Customer: *smiling* “No.”

Me: “You wanted someone else to find them for you?”

Customer: “Yes.”

Me: “You could have just asked.”

Customer: *smile disappearing* “I don’t like your attitude.”

(She took the list and left the store, but not without complaining to my manager that I tried assaulting her. It’s a good thing he had full view of us the entire time, and was within ear shot.)

It’s Time To Borrow A New Excuse

, , , , | Right | June 21, 2017

(Our library policy is that you must either provide your library card or a form of photo ID to check out items or use a computer. A patron comes in, selects a few DVDs, and comes up to the front counter.)

Patron: “And I don’t have my library card or my ID, so just look me up by my last name.”

Me: “I’m sorry, but we’re going to need either your library card or your photo ID to check out your items.”

Patron: “You know who I am! I’m in every day! Why can’t you just check me out?”

Me: “I’m sorry; it’s our policy.”

Patron: *points at a new coworker who has only been working a few weeks at this point* “Well, SHE checks me out all the time without my card! Isn’t that right?”

Coworker: *deer-in-headlights look* “Uh…”

Me: “I’m afraid it’s against our policy. Would you like me to hold your DVDs for you, and you can check them out the next time you come in with your card?”

Patron: *angrily throws the DVDs across the counter at me* “Never mind!” *storms out*

(The coworker was apologetic, saying she’d never seen this woman before and had no idea what she’s talking about. Sadly, this isn’t the first time someone has used the “but so-and-so lets me check out without a card” excuse, and it’s unlikely to be the last…)

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