Unfiltered Story #98668

, | Unfiltered | October 23, 2017

(I work for a propane company and the instalation techs always call before going to a customer’s house to make sure they are home so it is not a wasted trip this call takes place the day after we were supposed to install a tank but the customer’s number was disconnected)

Me: Thank you for calling *** this is *** how may I help you?

Customer: This is *** and I was supposed to have a tank installed yesterday but they never showed

Me: I apologize sir let me pull up your account to find out why. Well it appears we tried to call but the number was disconnected as you did not leave a different number to reach you on.

Customer: Well that is impossible because I’m talking to you on it now.

(we have called id and I can see the number he is calling from and it is no where near the one he gave us )

Me: Sir can you please verify your phone number again for me to make sure we did not enter it in incorrectly.
gives me the number we have on file

Me: Sir that does not match the number that your calling me on my called id states the number is *********

Customer: No no no I have had the same number for 20 years. You must have changed it.

Me: Sir I can not change your number my self I do not work for the phone company I have no control over that. Does anyone have access to the account maybe they changed it?

Customer: only my daughter but she would have told me if she did. You changed it somehow now change it back. This is b.s. that you can just change my phone number when you feel like it now no one can call me.

Me: Sir I assure you I had nothing to do with it.

Customer: Change it back now. I’m reporting you and your f****** company this is b.s.*click

The daughter calls in a few hours later and explains she had to change the number and her dad is senile. We reschedule the install but couldn’t do it because his house was not piped properly and he just had a grill bottle hooked directly to the stove.

Textbook Case Of Textbook Loss

, , , , , , | Learning | October 19, 2017

(I’m the idiot in this story, but it’s not entirely my fault. I’ve had to order this particular textbook online twice now, as the first one never arrived and the vendor could not provide me with accurate tracking information. I have been waiting for a week now for the second copy, and classes have long since started.)

Me: “Hey, [Roommate], did you get the mail?”

Roommate: “Yeah, it’s on the table.”

(My textbook is not among the mail on the table. I continue checking the mailbox for several days, to no avail. Finally, I give up hope and email the vendor, hoping for a refund.)

Me: “I never received this item. Can I have a refund, please?”

Representative: “Certainly! I just need [personal details] to process the refund.”

(I provide the details they need. At this point, the email thread changes tone, so I can only assume that a different person is on the other end.)

Representative: “Upon looking at your order, your tracking number is [number], and according to the carrier website, your item was delivered several days ago. Please check around your porch area.”

(I go to find my roommate.)

Me: “Are you sure I haven’t received anything in the mail recently?”

Roommate: “Oh, yeah! I have this book that isn’t for any of my classes. Maybe it’s yours?”

(It turns out she’d just assumed that all of the textbooks that had come in the mail were hers! Still, I’m the one who had to email the company back with a shamefaced apology. I’m sure they thought I was trying to scam them!)

Sew Cheap!

, , , , , , | Working | October 19, 2017

(I am a shift leader at a craft and fabric store. Towards the end of my shift, the assistant store manager arrives to take over for the rest of the day, and joins me at the registers. I am cashing out a customer and making small talk before I give the ASM my report for the shift.)

Customer: “I was so surprised to see these [Sewing Machine]s on display! None of your other stores have anything like them.”

Me: “Well, we are a pretty large chain, so different locations will often have very different merchandise. Do you have your membership card with you today?”

(I scan through all of the customer’s fabric and notions before I scan the sewing machine sitting in her cart. My ASM has been watching my screen the whole time, looking worried, and as soon as I scan the sewing machine, she swears under her breath and bolts for the back of the store like someone lit her hair on fire.)

Customer: *confused and slightly offended* “Well, that was rude.”

Me: *equally confused, since the ASM is usually extremely cool-headed* “Yeah, I’m not sure what that was.”

(I turn to look at the screen and realize the problem: the sewing machine rang up at $0.01.)

Me: “Well, lucky you. That machine is only ringing up at a penny. Your total is [amount less than $20].”

Customer: “What?! Can I go buy the rest of the display?”

Me: “I’m afraid not; I think that’s why my manager just ran off like that. But since this one is already through the system, you’re welcome to take it.”

Customer: *no longer offended, and actually quite cheerful, she pays and takes her receipt* “Any wonder. Well, have a nice day!”

(Since there were no other customers to cash out, I hurried to the back to help my ASM pull the sewing machines off the floor. There were over a dozen of that model. It turns out that our general manager hadn’t read an email memo earlier in the week, which said to remove that line of sewing machines from display, as they had been discontinued and were slated to be returned to the manufacturer. They were meant to go out with the shipment truck’s return trip the day this occurred, but no one had informed me. Somehow, the GM saw the email title with the model number, and thought it was a memo to put them on display. They’d been sitting on the floor all week as a result. When the system deleted the merchandise from our database earlier in the day, it converted the price of the machines to one penny. Fortunately, after checking with other staff, we’d only sold two of the machines since the price change. The first time, either the cashier and customer hadn’t noticed the discrepancy, or hadn’t cared to report it to me.)

Can’t Have Your Free Cake And Eat It

, , , , | Right | October 18, 2017

(I work at bakery that only sells cakes, in different sizes. We offer an individual serving in all of our flavors and run coupons for a free individual cake in the local magazines. On this particular day we are busy and many people are taking advantage of the free cake by bringing in the coupon.)

Customer: “I see all these people are getting a free cake with a coupon. Can you give me one for free, too?”

Me: “I’m sorry, ma’am, but they brought in the coupon from the magazine ads we run, and I have to have the coupon to give you a free cake.”

Customer: “I buy these cakes all the time. I don’t have a coupon. All these people are getting free ones; why can’t you give one to me?”

Me: “Yes, ma’am, they get a free one with the coupon; we run them in all the magazines. You can also sign up with our email listings to receive them; we’re actually running one later this month. But unfortunately, if you don’t have a coupon, I can’t give you a free cake.”

Customer: *starting to pout and get mad* “But I don’t have one. Why can’t you just give me a free one? I’m buying several of them!”

(Since we offer a discounted price for a dozen of the individual cakes I think she’s talking about that price.)

Me: “How many do you plan to purchase today?”

Customer: “Seven.”

Me: “Unfortunately, ma’am, we don’t have a special price for seven cakes.”

Customer: “I don’t understand why you can’t just give me a free one.”

(I go through the rest of the transaction, getting the flavor of the cakes she wants, and I start to gather and bag them as she continues to badger me about giving her a free cake.)

Customer: *angry* “Good customer service would be giving me a free cake!”

Me: “I’m sorry, ma’am, but I don’t have the authority to just give you a free cake.”

Customer: “Well, maybe there is someone here who can!”

Me: “I can get the manager, if you’d like to talk to her?”

(She finally realizes she isn’t going to bully me into giving her free cake for no reason, and pouts like a two-year-old the rest of the time.)

Me: *smiling* “Have a good day!”

Customer: *snatches bags and walks out*

Roommate And Chemicals Don’t Mix

, , , , , , , , , | Friendly | October 17, 2017

(I have been attending college and just moved into my first apartment. I am a slightly older student, and so I asked for an older roommate. I am there for one month, and my roommate proceeds to give me the cold shoulder the entire time. Finally, after three and a half weeks, he starts to warm up to me. One Thursday night, I invite my friends over to hang out. My roommate decides to join us, and they begin playing a drinking game. I do not drink, so I am drinking water. Everyone gets drunk pretty quickly.)

Friend #1: “I’m hungry. Do you have any snacks? Anything sweet?”

Me: “Yeah, there’s some ice cream in the fridge; help yourself!”

Friend #2: “I want some ice cream!”

Roommate: “You can’t have any ice cream; you’ll throw up. Don’t make me take care of you tonight.”

Friend #2: “I’ll be fine!”

Friend #1: “Yeah, she didn’t drink that much.”

Roommate: “Whatever, man…”

Me: *to my friend* “Hey, I might have something for your stomach…”

(As I try and ask if [Antacid] or [Motion Sickness Medicine] would work, my roommate loses his cool. He stands up in his seat and begins screaming at me at the top of his lungs from across the table.)

Roommate:What?! What are you talking about!? Chemicals?! She needs water!

(He jabs his finger in my face to emphasize his point. I am staring at him like a deer caught in the headlights. I really don’t handle people screaming at me very well, especially drunk people, and tend to panic or cry.)

Friend #1 & #2: “Woah, you need to calm down.”

Roommate: “NO! SHE’S OFFERING YOU CHEMICALS! What was it you said!?” *I hadn’t named anything yet.* “SHE NEEDS TO DRINK WATER! YOU GOT THAT!? WHAT THE F*** IS WRONG WITH YOU!?”

(He storms off to his room, still screaming at the top of his lungs. As my friends try to talk him down, I shakily stand up and head off to my room. However, doing this seems to irritate my roommate more, and he becomes much louder.)

Friend #2: “You need to stop!”


Me: *turns to look at my roommate* “Can I say something? I’m not leaving because you were wrong. I’m sorry; I wasn’t thinking.” *at this point I really just want him to stop screaming* “I left because you’re screaming at me and it’s very rude.”


Me: “What? I’ve never been in your room.”


Me: “I—”


Me: “B-because my heart is pounding? You’re screaming at me.”


(Then he stormed out of the apartment, stomping so loudly that the floor to our third-floor apartment shook. After this, I was scared of this man and proceeded to go home. I spent the next week quickly moving my stuff out of the apartment and commuting to school, which took two whole hours, one way. I came to find out that he submitted a complaint to the front office within the first day of me living there. It made things very ironic and incredibly creepy when I returned to the apartment at the end of the week and found that not only had he stolen some of my personal belongings from the common area, he had also dug through my personal trash for things to keep. I will be filing a police report tomorrow morning. Guilty conscious much?)

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