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So Happy That You Missed A Payment

, , , , , , | Right | September 16, 2021

I received a phone call in mid-January from a credit card company. With the craziness of the holidays, I had managed to miss a payment. The agent I spoke with was understanding and we actually chatted about life and motherhood and the craziness it can cause in one’s life.

All in all, the total phone call was probably only about forty-five minutes, including making a payment.

A few days later, as I’m walking out to check the mail, I notice a box on the porch from an online flower delivery company. My first thought is, “Oh, no, someone misdelivered a package to my house.” I pick it up to see if the address is close so I can drop it off and, to my surprise, it not only has my address but my name!

I take it inside, and I’m not gonna lie here, I’m already teary-eyed. When I open the box, there are two dozen yellow roses in a beautiful white and blue vase. I find the card and the surprises just keep coming. Not only have I got flowers, but they are from a complete stranger located in a different state!

The agent has sent me flowers with a note of encouragement from one mom to another. I sit down on my kitchen floor and cry like a baby. I’m so touched that not only a stranger but someone I only talked to for less than an hour took the time to send me some encouragement and flowers!

I call the card company. The nice man who answers the phone tells me I can’t be transferred to a specific agent, so I ask for a manager. When I get one, I tell her the whole story and, while starting to cry again, ask if she can please pass on my thanks and let the agent’s supervisor know what an amazing person they have working for them.

To that agent, wherever you are, I hope you know you made my day, week, and possibly year. It is things like this that remind me that while there is trouble, anger, and hate in the world, there is also kindness, generosity, and love for our fellow man.

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This Customer Needs A Serious Self-Check

, , , , | Right | September 16, 2021

I’m working self-checkout when a customer calls me over to help her.

Customer: “Can you scan everything for me?

Me: “I’m sorry, ma’am, this is self-checkout so I can’t do that. Someone can help you at a register.

Customer: “I don’t want to go to a register; help me.

Me: “I can show you how but I can’t scan your whole order for you. We aren’t allowed to do that as it’s self-checkout, ma’am.

Customer: “Be nice! Where’s your manager? I want to talk to your manager.”

Once my manager got there, she told him I needed to be trained better, even though I was doing and saying, word for word, what they taught me.

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I’m Not Your Pen Pal

, , , , | Right | September 13, 2021

Truck days are always fun. I’m putting away an entire shopping cart of pens, erasers, markers, and such when a customer walks up to me.

Customer: “I’m looking for [specific type of writing pen].”

Me: “We don’t carry that particular product.”

Customer: “Would anyone else know if you carry the product?”

Me: “I am the department head and I order for the department.”

I show her to the wall of similar items.

Me: “If we had that item, it would be here in this area, but there isn’t a tag for it, which proves that we don’t have it.”

Customer: *Huffs* “Well, would you know who would carry it?! This is ridiculous!”

I am tired, so I take a chance with getting reported by her and reply:

Me: “Ma’am, when I get off work, I go home and take care of my family. I don’t get online to look up products that we don’t carry to see who might carry them. I suggest that you Google it.”

The customer then pulled out her phone and began searching while I got back to my work.

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Crafty Descriptions

, , , , | Right | September 13, 2021

An interesting thing about working at an arts and crafts store is learning how to decipher the odd ways in which customers explain what they are looking for. One day, a customer comes up to me and describes what she wants.

Customer: “Well, it’s hard on the outside, and squishy on the inside… and you can write on it.” 

Luckily, I knew what she was looking for: foam board!

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Her Brain Has Been Transferred

, , , | Right | September 10, 2021

I work in a mail-order pharmacy. We ship to several different states, but if we don’t take a certain insurance, then we will transfer the prescription to one of our sister locations. I explain to a patient that her prescription has been transferred to our sister location and that they will process it and contact her once it’s ready.

Patient: “I’ve spoken to your location before and given you the shipping and payment information.”

Me: “Yes, ma’am, we have already transferred that information over to them along with your prescription.”

Patient: “Wouldn’t it be easier for you to just transfer the prescription direction to that pharmacy?”

Me: “…” *Head-desk*

I’m really not sure what she thought I was saying the three times that I said, “We have transferred your prescription.”

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