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There’s Really No Diplomatic Way To Handle This

, , , , , , , | Friendly | December 2, 2021

My son and I were on the last row of an airline flight. Three teens were in the seats across the aisle. They seemed quiet during the flight and I really didn’t pay attention to them. Then, it happened. They jumped up from their seats before the plane came to a stop at the gate.

Teen #1: “Let’s get out of here!”

There was no way in h*** I was going to let them rush to the front of the plane, so I stepped out into the aisle to block them.

Teen #2: “We’re late for our connecting flight!”

Me: “No, you’re not. The plane landed fifteen minutes early.”

Teen #3: *Shouting* “We’re diplomats!”

Me: “All three of you?”

Teens: “Yes, we’re diplomats!”

Me: “You mean you have a parent who is a diplomat?”

Teens: “No, we’re diplomats! We need to get to our connecting flight!”

Me: “You need to wait your turn like everyone else.”

Teen #3: *Shouting* “You’re being racist because we have brown skin!”

Me: “No, you’re in the back of the plane and need to wait like the rest of us.”


The teens then started crawling over the tops of all the seats, over people’s heads, toward the front of the plane. At some point, I lost track of them because my son and I had to gather our belongings. When we finally made it into the terminal, several airport staff, including security, had detained the teens and were explaining to them that they could not possibly be late for their connecting flight because we arrived early. One of the teens spotted me and started pointing vigorously at me.

Teen #3: “There she is! She wouldn’t let us pass! She’s being racist because we have brown skin! WE’RE DIPLOMATS!”

I explained the whole situation to security. They asked me if I wanted to press charges. Since none of the teens had actually touched me, I declined and went on my way.

A few minutes later, my son and I were sitting near our connecting gate, and guess who came laughing, scampering, and skipping through the terminal without a care in the world? The teens saw me and one took out a camera phone and started filming me. I just sat there, bemused. 

Teen #3: “Ooo, you’re in trouble now!”

I checked social media for a few days after that and never saw a viral story about some old white lady being racist. Go figure.

Better There Than The Floor

, , , , | Working | November 29, 2021

Our store only has two bathrooms, and currently, one is out of order.

My coworker was in the one usable stall when she heard someone come in. As the person approached, she coughed loudly several times to let them know she was in there, but the person used their keys to start to unlock the door!

Coworker: “Uh, I’m in here?!”

Another coworker, a little elderly lady responded.

Elderly Coworker: “Oh, I’m sorry. I thought someone had locked it as a joke and then crawled out! I’m sorry, but I really have to go! I can’t wait!”

And she used her key to unlock the stall with the out-of-order toilet and used it! I couldn’t believe it when my coworker was telling me this, and all I could think of was that it’s a d*** good thing the issue that toilet has is a simple flushing issue and not a leak or anything!

This “Brown Guy” Is Gonna Turn You Red, Lady

, , , , , , , | Right | CREDIT: throwaway_smoker | November 29, 2021

My friend works for a very huge global conglomerate in management and travels around the US a lot. However, his house is in the suburbs of a famous college town in Texas.

He was out of town for the whole last week and came back yesterday evening. Once at the airport, his colleague and friend picked him up as a favor to drop him off at home. When they were almost home, [Friend] realised his fridge was near empty and he needed some food, so they stopped by a gas station to get some frozen foods and some small snacks.

[Friend] is always dressed sharp. ALWAYS. It’s how he was taught since he was a kid. He was royalty. Literally. His name is on my country’s list of people with royal lineage. So, he is always clean, but he’s a very, very, very nice guy unless you piss him off.

[Friend] and his friend went into the store and got some stuff. [Friend] was carrying a laptop case in his hand, dressed in a suit. There was a guy behind the counter who looked so bored, [Friend] was sure he would rather go back home to play on his laptop instead of being on his phone.

A woman came up to [Friend].

Woman: “Where can I find [Drink]? I usually buy it here, but I can’t find any today.”

Friend: *Confused* “I am sorry, what? I don’t know. I don’t come here usually, so I don’t know where it is.”

Woman: “Ugh, another lazy college student. You are getting paid to help me. Just do your job.”

She assumed he was a part-timer at the store… working in a suit, holding his laptop bag and shopping cart.

My friend now understood what was happening.

Friend: “Sorry, I don’t work here. I am also here to shop. There’s a guy behind the counter; maybe he can help.”

Woman: “Help me now. I know you need this job, so don’t force me to call your manager and get you fired. Stop being lazy.”

[Friend], now thinking maybe his mask made it hard for her to understand, pulled his mask down a bit and said a little loudly:

Friend: “Ma’am, I don’t work here. I am also shopping. I had a long flight, and I am tired. Please leave me alone.”

Woman: “You brown guys are always lazy. I am asking you for the last time before I call your manager to get you fired. Get my drinks right now.”

At this point, [Friend] was pissed, but he looked at her calmly.

Friend: *Loudly this time* “Sure, let me help you.”

Then, he looked at the assistant behind the counter and called out LOUDLY.


Then, he looked at the woman.

Friend: *Loudly* “Don’t worry. Someone will help you so that you won’t trip and fall.”

The woman was red in face. She just looked at [Friend] angrily and walked away.

The bored shop assistant didn’t even know what had happened. And while all this was happening, it seems [Friend]’s colleague actually paid for a drink and came back running and was enjoying the show while sipping his drink. He laughed the whole way home.

They Need To Renovate Their Expectations

, , , , | Right | November 23, 2021

I work at a credit union. One of our locations is closed for a week to replace the roof and do some other planned renovations. We have had signs on the door, lobby, and drive-thru for a month, and we announced it several times on social media and sent an email blast to all of our members. I am answering phones.

Me: “Thank you for calling [Credit Union].”

Member: “I am standing outside of your [Town] location, and it is closed.”

Me: “Yes, that is correct. That branch is being renovated.”

Member: “Well, no one told me. How am I supposed to do business?”

Me: “Our night drop is functional and being checked daily, and it is a time-locked safe. In addition, our ATM is fully operational and can accept deposits.”

Member: “This is crazy. What if I want to apply for a loan?”

Me: “You can do that right now over the phone or through our website, or if you prefer to apply in person, you can come into the [Town seven minutes down the road] branch.”

Member: “I just can’t believe no one told me.”

Me: “Ma’am, we’ve updated all of our social media this week, and we also sent an email to every single member. We have also had signs posted on our doors for a month now.”

Member: “So, how are you going to fix this?”

Me: “I’m not sure what it is you would like me to do, ma’am.”

Member: “Get [Branch Manager] to come over here and take my loan application!”

Me: “Ma’am, the building is under construction. [Branch Manager] is working from home for the week. I can transfer you to her regular extension and she can help you by phone.”


Me: “Okay, ma’am, as I’ve explained she is not going to drive to the building. It is Wednesday, and she will be back in person on Monday.”

Member: “What is your name? You’ll be hearing back from me about this.”

I never heard about this again.

Getting Sick Of Your Garlic

, , , , | Right | November 19, 2021

I work at a very popular grocery store that’s almost exclusively in Texas. I work in the curbside department where people get their orders shopped for them. I’m the main person on the phones. A call comes in and I answer.

Me: “Hi! [My Name] in curbside speaking; how can I help you?”

Caller: “Hi. I was calling because several items were either missing or spoiled. I called earlier, but I want to make sure my refund went through.”

Me: “All right! Let me check the refund book and I’ll let you know. Can I have your information?”

She gives me all the relevant information and I double-check everything.

Me: “All right, we have [various items] scheduled for a refund tonight. Does this sound right?”

She tells me a few more things are missing or messed up. I honestly don’t care because this happens every day, so I just record everything diligently and reaffirm it with her.

Caller: *After the confirmations* “Is it possible to pick up the garlic that was missing? I really need it.”

Me: “Of course! You can come whenever it is most convenient for you.”

Caller: “Well, there was also an item that they left off because it wasn’t ready at the time. Can I pick that up, as well?”

Me: “Hmm, well, we didn’t charge you for that item, so I’d have to check with my supervisor and make sure that’s okay.”

The only supervisor in the department is notorious for not really caring about customers, but he’s the highest authority in the department at the moment, so I ask him if it would be okay. He pretty much shuts me down and says that we can’t because she didn’t pay for it.

I reluctantly get back on the phone.

Me: “Unfortunately, my manager has told me we can’t provide that item as you weren’t charged for it.”

Cue the snarkiness and sarcasm.

Caller: “Wow. So, even though I’m being inconvenienced by having to drive back up there, you won’t provide this item for me?”

Me: “Uh, unfortunately, yes. The cost of the item far outweighs the cost of the garlic.”

Caller: “Well, I’m not asking for it for free! I have my card; you can just go inside and pay for me.”

Me: *Slightly panicked* “I’m sorry, ma’am, but I can’t take your credit card and make a purchase for you. You have to be physically present for that.”

Caller: “So, you’re telling me that if I want this item, I would have to pay the fee and wait four hours all over again?”

I am kind of confused because most people don’t have a problem with going in the store for any additional items they need.

Me: “Well, if you want us to deliver it through curbside, then yeah.”

Caller: “…”

Me: “…”

Caller: “Whatever. You have terrible customer service! I’ll be there to pick up my garlic. When will it be ready?”

Me: “It’ll be ready by the time you get here. Whenever is most convenient.”


Me: “No, but we’re located right next to the produce section, so it’ll take me about thirty seconds to grab it.”

Caller: “Whatever. It had better be ready when I get there.”

By the time the conversation was done, I was shaking in anger. I got her stupid garlic, only to be told she called back and said she no longer wanted it. THEN, she called our general manager and told them about my terrible customer service. Luckily, my supervisor was questioned about it and not me, but I was still pretty upset over the whole situation.