(Ground) Zero Empathy, Part 3
Like many people, I remember where I was on September 11th, 2001. I was at work, at a call center, dealing with delivery enquiries at an international logistics company.
This call took place the day after:
Caller: “I was meant to receive my package yesterday, but the tracking information says it’s delayed.”
Me: “Yes, sir, due to all US flights being grounded, we will be experiencing delays while we deal with the backlog. Flights are still grounded, so there is little we can do until—”
Caller: “That thing is still going on?! That was yesterday!”
There’s still smoke coming from the rubble of the buildings…
Me: “Sir, until the FAA allows flights to resume, we cannot ship any items across the country or internationally. You’ll have to be patient and bear with us until—”
Caller: “—What will your company do to compensate me for my losses?”
Me: “If you’d like to cancel your item free of charge, we can do that.”
Caller: “That’s all you’re offering me for my losses?”
Me: “Sir, I think in the grand scheme of things, a lot more people lost a lot more than you did yesterday.”
Related:
(Ground) Zero Empathy, Part 2
(Ground) Zero Empathy
