Won’t Be Refilling On That Scam Anymore

| Newport, KY, USA | Right | March 9, 2017

(A customer comes into the theater and, as he approaches the concession stand, takes an old, folded-up popcorn bag out of his jacket pocket.)

Me: “Can I help you?”

Customer: “I need a refill.”

Me: “We only offer refills on same day-of-purchase.”

Customer: “I bought this today.”

Me: “Sir, I know that’s not true for three reasons. First, I just saw you come in from outside. Second, this is not the bag we are currently using, and third, you’re the first customer today.”

(He slunk away without a free refill. The customer in question was a chronic scammer who was later banned from the theater.)

More Into Stranger Things

| USA | Related | March 7, 2017

(My brother and I have different tastes in movies, but we go to the theater anyway.)

Brother: “I wanna watch Dr. Strange!”

Me: “I don’t wanna watch a movie about a strange doctor! Those are boring. Like Dr. Frankenstein.”

Brother: “No, it’s a superhero movie.”

Me: “Oh. Still. What’s his power, strangeness?”

Brother: “I don’t know. But I doubt it.”

(I finally agreed since he paid. The movie was actually okay for a movie about a strange doctor!)

Report Back To Your Panic Station

| UK | Working | March 7, 2017

(I have quite severe anxiety that I’ve been honest about with certain managers since day one. Though I’ve gotten better through their support and encouragement, I do have a tendency to fixate on things and blow them way out of proportion and have on more than one occasion driven myself to hysteria over the tiniest issues. Meanwhile many of the staff have a slightly twisted sense of humour.)

Manager: “Hey, [My Name], I need to have a word with you.”

(It’s quiet and managers will often inform us of minor changes on our areas in person so I think nothing of it and come away from the front of the area.)

Me: “What is it?”

Manager: “There’s no easy way of saying this but… we’ve had a few complaints from other staff about your conduct and the things you’ve been saying and frankly we think it’s outrageous and unacceptable.”

(I’d recently had a few disagreements with a coworker over some of the horrible things they’d been saying and the fact they often won’t leave me alone, and instantly assume he’s gone to the managers about me.)

Me: *seconds away from a full on panic attack and trying not to cry as I worry I’m about to be fired* “Wha-? Bu-? I-?”

Manager: *starts laughing* “Just kidding, I’m just here to check your till.”

(It’s too late by this point and despite not being in trouble, in my head I’ve already been fired, denied about 30 other jobs, lost my flat, and ended up on the street because I can’t pay my bills.)

Me: *bursts into tears*

Manager: “Whoa! What’s the matter?”

Me: *through hysterical sobbing* “I thought you we-were about to fi- fire me.”

Manager: “Crap.” *over radio* “Hey, [Coworker], can you come to [area] for a second?”

(He guided me to behind the area, out of the customers’ view, and once my coworker arrived he asked her to help me calm down while he continued to serve at the area. It took about twenty minutes for me to calm down enough to go back to work. At the end of my shift the manager asked me to come into the office where he apologised for making me panic and promised to watch how he spoke to me in the future. Even though he freaked me out worse than anyone else, the way he reacted still makes him my favourite manager ever.)

Comeback Back At Ya

| Atlanta, GA, USA | Working | February 18, 2017

(My manager and I are having a disagreement on how to cook popcorn. He claims that if we prepared it the way I did, it would come out burnt. After some debate, we try both ways. We examine the batch after my method.)

Me: “It looks fine to me.”

Manager: “YOU look fine to me!”

Me: “Oh, well, thank you.”

Manager: “Wait… d*** it!”

Flurries Of Furries

| ME, USA | Right | February 9, 2017

(I am working by myself at the box office out in front of the theater when an individual walks in wearing a full wolf costume, head and all.)

Wolf-Man: “Yes, one adult to ‘Zootopia,’ please.”

(However, posted very clearly next to me is a sign saying that we cannot sell tickets to those wearing anything obstructing an individual’s face or any sort of prop weaponry.)

Me: “I’m very sorry, but unfortunately I cannot sell your ticket while you have that mask with you. It is a company policy for the safety of all of our guests.”

(The individual doesn’t take very kindly and, still wearing the wolf head, tells me very sternly:)

Wolf-Man: “This is my head. I am Greypaw the Wolf, and while I am in my fursona, that is who I am, so I would like to buy my ticket, please.”

Me: *gesturing to the sign next to me* “Unfortunately, I can’t let you purchase tickets until you remove the head. I have to ask you to return it to your car before we can complete the transaction.”

Wolf-Man: *still wearing the head and leaning over the counter* “I can smell that you are afraid of me. Just because I am an animal does not mean you need to be afraid. I’m just like you.”

Me: *pretty frustrated* “Sir, I don’t want to ask you to leave, but if you do not remove your mask, I will be forced to. It is a company policy and I have to uphold it.”

(This enrages him, causing him to lean over and growl at me, getting down on his hands and knees for some reason.)

Wolf-Man: “I am not a ‘sir’; I am a wolf and I expect to be addressed as such. I want to see this movie and all you are doing is preventing me because you obviously don’t like that I am not a human like you.”

Me: “Sir, I will gladly sell you the ticket. I’ll even store your mask in box office with me so you can be sure it’s safe. All I need you to do is take it off.”

Wolf-Man: *growled again, this time howling as well* “I am NOT a ‘sir.’ I am a WOLF!”

Me: “Well, I do have to apologize then, but not only do we have a no mask policy, but we do have a no pet policy, so I am going to have to ask you to leave.”

(He finally got the hint and stormed out, mumbling to himself the whole way to the door. Luckily there were no more customers in line as it was a slow day, but I never did see Greypaw again.)

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