Unfiltered Story #124523

, , , | Unfiltered | October 26, 2018

(I’m working in the concession stand on a very busy Sunday.  My register is around the corner from the candy counter, which is arranged by price to make it easier for the guests.)

Customer: Do you guys sell candy?

Me: Yes, it’s just over on this side.  You can come on over and have a look if you’d like.

(The customer walks over and looks confused)

Customer: There are no prices listed!

Me: Yes, sorry.  That’s because our stock changes all of the time.  The top shelf is $3.00, the middle shelf is $4.00, and the bottom shelf is $4.75.

Customer: But why aren’t they listed?  How am I supposed to know the prices?

Me:  We’ve arranged them by price.  Again, the top shelf is $3.00…

Customer: (cuts me off) I heard you, I heard you.  So how much are the Skittles?

Me: They’re on the bottom shelf, so they’re $4.75.

Customer:  I don’t understand!  How am I supposed to know how much these cost?!?!

Me:  You could tell me which candy you want and I can tell you the price.

Customer: Well that’s not very easy.  Can you write the prices down for me?

Me: Write them down?  Where?

Customer: On a sheet of paper?  Gosh! *shakes her head in disgust*

(The next customer in line yells over the counter)

Customer #2: Lady!  It’s not rocket science!  Just tell her the candy you want and go to your movie!

(Customer #1 huffs and asks for the box of Skittles.  She tried to pay with a personal check, which we don’t accept as payment.  When I told her that, she threw the box of Skittles at me along with dumping the popcorn I had just served her all over the counter before running out of the theater, not going to her movie at all.  She comes back the next day.  I’m at the box office where we sell tickets and perform refunds.)

Customer: Hi, I’d like to get a refund on my ticket.  I never ended up going to the movie, I was so angry!

(Of course I recognize her, but I play along.)

Me: I’m so sorry.  What was the problem?

Customer: Oh, the cashier at the concessions stand!  She was so b**chy with me!  When I asked for the prices of the candy, she threw my popcorn at me and it got all over me and the counter!

Me: Wow!  Did you happen to get her name?

Customer: I didn’t, no.  Can I just trade in my ticket?

Me: I’d like to find out about this employee a little more so we can fix this.  Was she tall, or short?

Customer: Pretty tall….

Me: Brown hair, blue eyes.  Did she have her hair up in a bun?

(Recognition comes over the customer’s face that I’m describing myself.)

Customer: Oh…um….I guess.  So about my ticket….

Me: Yeah, no.  No refunds on tickets from the day before.  And even if you had come on the same day, I would have refused to give you a refund.  If you notice on the back of the ticket, it says that we have the right to refuse service to anyone, especially someone who throws a fit when they can’t write a check when all signs clearly state they aren’t accepted.

(She threw her tickets down and ran away.  I never saw her again.)

These Senior Citizen Rates Are A Steal!

, , , , , | Related | October 22, 2018

(I book my movie ticket in advance. On the day of the movie my grandparents pay us a surprise visit, and Grandma wants to watch with me. We can’t sit together as a result, and she is stuck in a back corner while I am in the dead center. At the end of the movie, I try looking back, but I can’t see her, so I decide to wait until people clear out and just join her when she walks down. After half the theater has emptied, I figure I have missed her and follow everyone out. I look all around the large sidewalk and don’t see her, nor did she come out when the last person left. I frantically go around to the theater’s entrance, worried, because I’m not sure Grandma remembers how to walk home and she doesn’t have a mobile. Whew, there is Grandma sitting in the waiting area!)

Me: “Hey, I missed you in that crowd.”

Grandma: “Where were you?! I didn’t see you! I waited for a long time, and then I came and sat here.”

Me: “Where were you waiting? On the sidewalk?”

Grandma: “No, by the entrance!”

Me: “Entrance?”

Grandma: “Yes! The door we came in.”

Me: “You exited through the entrance! You were supposed to follow everyone out the front.”

Grandma: “It was too crowded, so I just sneaked out the entrance.”

(It turns out my grandparents usually get tickets near the back and sneak out through the entrances, and that they have managed to sneak into other movies several times without getting caught. After we got home and I mention this…)

Dad: “Mom! You’re still doing that?”

Me: “You knew?”

Dad: “Yes, always going out the back. They tried to sneak me into another movie once but I called them out for it!”

Grandpa: “It would have been a free movie!”

Me: “Dad, didn’t you think to warn me grandma might do that?”

Dad: “She’s a little old lady now?”

(At least I’m glad Grandma didn’t go into another movie this time, or I wouldn’t have found her…)

So Uncooperative You Need To Sit Down

, , | Right | October 18, 2018

(Our theater has had assigned seating for over five years. I’m just finishing up a transaction with a customer. Please note that during the duration of the conversation, she remains eerily calm and continuously chuckles and laughs just about every time she speaks.)

Me: “Just let me know where you’d like to sit. The screen in front of you will say which seats are open or not.”

Customer: “No.”

Me: “I’m sorry? I just need to know where you’d like to sit. If you look at the screen in front of you…”

Customer: *interrupting* “No.”

Me: “I don’t understand.”

Customer: “No.”

Me: “Ma’am, we need to know where you’d like to sit.”

Customer: “No. I didn’t have to last time.”

Me: “Oh, did you come in before we started using assigned seating?”

Customer: “No.”

Me: “We started this policy about five years ago when we upgraded to luxury recliner seating.”

Customer: “No, you didn’t. Don’t lie.”

Me: “Uh, yes, we did.”

Customer: “No.”

Me: “Ma’am… yes, we did.”

Customer: “No, you didn’t.”

Me: “Ma’am. Yes, we did. It was hard-programmed into our systems five years ago.”

Customer: “No.”

Me: “I really can’t break this policy. I just need to know where you’d like to sit.”

Customer: “No.”

Me: “Ma’am, I absolutely have to know where you’d like to sit. It’s against company policy to sell you tickets without selecting a seat.”

Customer: *with the smuggest grin you can imagine* “I think you know my answer.”

(I’m starting to think that maybe she came in recently and perhaps a new hire told her contradictory information. I flag down a recently-promoted supervisor, who comes over. I explain the situation.)

Supervisor: “Ma’am, we really do need you to pick a seat. Our systems all run on assigned seating.”

Customer: *sarcastic laugh* “No. I won’t.”

Supervisor: “Then we can’t sell you a ticket.”

Customer: *laughing louder* “Yes, you will. I didn’t have to pick a seat last time. And nobody has ever told me about this policy before.”

Supervisor: “Actually, yes, you were told about this policy. You were in here a month ago and tried to refuse to pick a seat then, too. And you were in here a few months prior and did the same thing. And you’ve done it in the past, as well. You might not remember, but I was still working box at that point, and each of those times I just mentioned, I was the one who helped you, and I explained our seating policy to you each time, and each time I had to call a supervisor to bend over backwards and accommodate you. No more of that. I’ve explained this to you probably a half-dozen times by now. You need to follow the rules.”

Customer: “No, I am not picking a seat!”

Supervisor: “Fine. You either pick a seat, or you leave. No games anymore. Simple as that.”

Customer: “FINE!”

(I am happy to report that not one time since this happened well over six months ago has she given us any more trouble. She finally learned she has to follow the rules, and each time she comes in, she picks a seat without complaint. Just more proof that sometimes, you have to be firm with unreasonable people rather than bending over backwards to the often-false “customer is always right” nonsense.)

Needs To Go On A Diet From Douchebags

, , , , , | Right | October 17, 2018

(I am the last person serving at my cinema before close. An obviously drunk guy comes in with his girlfriend to buy a load of tickets to our final show of the night.)

Me: “Okay, that comes to [price]. Can I get you anything else?”

Customer: “You could give me a discount on the tickets.”

Me: “Oh, did you have some of the [vouchers given to customers with tickets that can be redeemed for money off their next purchase]?”

Customer: “No, but you’re going to take some off the book and backdate the stamp for me.”

Me: “No, I’m not. That’s strongly against our policy.”

Customer: “But a girl did it before!”

(This argument goes on for a while before he finally gives up, swears at me, and demands a large popcorn.)

Girlfriend: “Uh, can I have a Coke, too, please?”

Me: “Sure.”

Customer: “Better make that a diet! Have you seen the size of her?”

(The girl is maybe a UK size 14 at a push — hardly fat, not that it would have made it any better if she had been. Regardless, her face falls and she stares at the ground.)

Me: “Did you want a regular coke?”

Girlfriend: *sadly* “No… He’s right. I better get the diet, I guess.”

(I poured her a regular and popped the diet sign on the lid. She took a sip and smiled at me, but cuddled up to him, anyway. His group showed up shortly after and they all went into the theatre together, of course leaving all their crap behind afterwards. I hope that girl came to her senses and got away from that eventually.)

Teenage Swindlers

, , , | Right | October 15, 2018

(I work at a big chain movie theater every summer during college. It’s a great place to work; the only drawback is that it is a minimum-wage job. I am working concessions on a different night than I usually work. An elderly gentleman comes to my register.)

Gentleman: “I will take a medium popcorn and a large soda.”

Me: “Sir, did you know if you get a large popcorn, you actually pay the same price as a medium because it becomes part of a combo?”

Gentleman: “Of course I know that. You guys always try to get me to upgrade. Trying to take all my money with your high popcorn prices. You should be ashamed of yourself for selling simple popcorn and soda at these outrageous prices. How can you be here knowing you are swindling people out of their money? Huh?”

Me: “Okay… Medium popcorn and large soda it is! Would you like butter flavoring on the popcorn?”

Gentleman: “Yeah, might as well get something for all that money I’m giving you.”

(A coworker comes to help me after hearing what the gentleman was saying. He gets him his items, after paying the outrageous price for his food, the customer leaves.)

Coworker: “You handled him well. I love how people assume we lowly teenage workers control the prices or get commission from selling popcorn. He comes in here almost every week and gets the same thing, and complains about the prices and shames the cashier. If you ever get him again, don’t mention the upgrade; it sets him off. Sometimes I just want to scream at him, ‘If you don’t like it, don’t come in every week and buy it!’ Wish he would sneak stuff in like everyone else.”

Me: “Right?!”

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