They Work In Eye Care But They Cannot See

, , , , | | Working | June 5, 2019

My eye doctor retired a couple of years ago, right around the time his practice stopped taking my insurance, anyway. As a result, I pushed my contact lenses to the limit, because finding a new eye doctor who would take my insurance was troublesome, and I initially wanted to go to a different practice. At last, however, my contacts are so old that I’m worried about damaging my eyes if I continue to wear them, or ripping them with no replacements, so I’m ready to bite the bullet and try a walk-in eye care center for the first time.

It’s late afternoon on Black Friday, and I’m desperate; this is the first time since the situation became dire that I have had any time to do this, and my mother agrees that we will go to the eye care center in the mall, since she has other shopping to do, anyway. We walk in. There are some other customers, but not a massive amount, and there is nobody at the reception desk in the middle of the room.

A young man in his late teens or early twenties comes by a minute later and greets us, but says he can’t do anything for us; he seems to be a low-level employee whose only job is cleaning. A woman stops by at last, and we explain that I need an eye exam to renew my prescription and will make an appointment if none are available for the rest of the day. She says she’ll be with us in a minute, tells us to take a seat, and proceeds to go over to a pair of customers who are looking at glasses and are extremely picky. That’s their prerogative, of course, but after waiting for fifteen minutes with every apparent employee focusing on various glasses customers when all we want is to make an appointment for later if the doctor can’t see us now, I insist that we leave, resigned to having to wait another few days until I had the time to try a different store on the other side of town.

As we are pulling out, I realize that there is a different eye care center in a strip mall right across the street! We walk in; there are three employees sitting behind the counter who greet us immediately, and have no problem squeezing me in for an appointment the next morning when they see how crestfallen I am that the first one they offer is too late in the afternoon, when I’ll already be at work. I have since had nothing but rapid, excellent, and affordable care from them.

If only the employees at the other eye care center had bothered to speak to us for two minutes, I’d be their new patient and customer, instead!

The Company Is Behaving Childishly

, , , | | Working | June 4, 2019

(My sister and I are waiting for someone from the gas company to check our heating, which won’t switch off. We’re both adults that still live with our dad, and we lost our mum recently enough that we’re still telling companies that she’s gone. We’re first expecting a call to tell us when they’ll be there, which happens around midday. I am unable to take it, so my sister takes it. Despite being the same age as me, she has a much higher voice, making her sound a lot younger. This is how I’m told it went.)

Sister: “Hello?”

Technician: “Hello, this is [Gas Company] calling about your appointment today. May I speak to your mother?”

Sister: “Well, no.”

Technician: “In that case, we will have to reschedule the appointment. Goodbye.”

(They hang up, without asking to speak to another adult or letting my sister get a word in edgeways! She is so freaked that she has done something wrong that she doesn’t tell me until several hours later, as I am starting to wonder why we haven’t had a call yet. I am pretty calm about the whole thing but I know our dad, who is out and under a lot of stress due to, you know, his spouse dying, will not take it so well, so I volunteer to tell him when he gets back from work. I can barely get the beginning of the story out before he starts freaking out, only pacified when my sister starts crying from the stress. He calls the next day to try and figure out what happened and got this.)

Dad: “We were supposed to have a technician come round, but because they didn’t let my adult daughter get a word in edgeways, they assumed that there was no need to come!”

Customer Service Rep: “I’m sorry to hear that. Can I get a reference for the appointment?”

(Dad gives it, and the poor rep finds this piece of information.)

Customer Service Rep: “According to the technician, they did come to your house, but no one was in.”

(This, everybody, is absolute rubbish. My sister and I were there all day waiting for them in a room at the front of the house, facing the road! They did not show up. Ever. Dad told our side of the story and we eventually got the heating seen to, having wasted time and money on a problem that would have been solved a lot earlier if someone hadn’t assumed that no mother = no adult, and then lied about it.)

“Cheer Up!” Is What All People With Depression Want To Hear

, , , , , | | Healthy | May 31, 2019

(After a couple of years of not being able to go to counseling for my various issues, I am trying out a new practice with my new insurance. This occurs during the initial interview with the physician’s assistant who is supposed to help me choose a counselor.)

Me: “And I sometimes feel like, whatever decision I make will be the wrong one, just because I made it…”

Physician’s Assistant: *without looking up from her notes* “Oh, don’t feel like that.”

Me: “Um, I’m sorry?”

Physician’s Assistant: “You shouldn’t feel like that. It’s not helpful.” *finally looking up at me* “So, what were you saying?”

(That was the last time I went to that office. I have to wonder how many years of schooling this woman had under her belt, and still somehow thought it was a brilliant idea to tell someone with severe depression and anxiety that all their problems would be solved if they just “don’t feel like that”!)

You’ve Met The Accounting Parrot

, , , | | Working | May 31, 2019

(I need to call a call center for a popular online store. I used to work for this place, so I know a little about their policies. This story is long, but I tried to write everything so you can feel my frustration.)

Representative #1: “Hi. My name is [Representative #1]. Can I help you?”

Me: “Hello. I am trying to log in, but as a security question it is asking for my billing address, and I don’t remember which I used because my whole family — all around the USA and Costa Rica — uses my account. I want to be able to access it with something else, like another address or card info.”

Representative #1: “Oh, sorry, you can’t. Without a billing address, you cannot access your account.”

Me: “No, no… I know you can. If you can’t, send me over to the team that helps people retrieve accounts. Please.”

Representative #1: “I can’t. I’m sorry. Without a billing address, you cannot access your account.”

(This goes around for over thirty minutes. I tell her she can, and she says she can’t and repeats the same speech. I ask her if she can ask her supervisor. She says she asked. I am skeptical, as she has not stopped talking to me even for a minute. I ask her to please ask someone else and she says she did. Again, at no point has she stopped talking to me.)

Me: *a little angry because I feel she is not trying to help* “Well, how about this? I’m going to list all of my families addresses and you tell me which is it. First, is it in Costa Rica?”

Representative #1: “No, without a billing address you cannot access your account.”

(The repetitiveness is starting to drive me crazy.)

Me: “Please stop repeating yourself; I heard you. I am trying. Okay, not in Costa Rica. Is it [Address #1]?”

Representative #1: “No, without a billing address you cannot access your account.”

(I read one by one for a while because there are a lot.)

Representative #1: “Which one is your billing address? I can only access your account with a billing address.”

Me: “Have you tried any?”

Representative #1: “I don’t know which one is your billing address. Without a billing address, you cannot access your account.”

Me: “Okay, that’s it. Get me a manager.”

Representative #1: “Without a billing address, you cannot access your account or get transferred to a manager.”

(Another thirty minutes pass, with me getting more and more frustrated and asking her to pass me to a manager and her refusing. I try to keep calm but am losing my patience; I don’t want to hang up, as I want to report her. She even tells me I should open a new account and leave that one; I explain that I don’t want all of our information in an unsupervised account. I’d rather get in and erase it. But she keeps insisting. Finally, after an hour of trying to contain my anger and failing, I try to say please after each request for a manager.)

Representative #1: “I’m going to transfer you now.”

Me: *almost in tears* “Thank you.”

Representative #2: “Hello! My name is [Representative #2], how can I help you?”

(In tears, I repeat my issue.)

Representative #2: “Oh, I see… mmm… how about you start telling me addresses and we check which works?”

Me: “Is the address in Costa Rica?”

Representative #2: “I don’t know. Let’s try it.”

Me: “Is it [address in Costa Rica]?”

Representative #2: “Yes, that is it. You are in.”

(I explode in tears out of tired frustration and the chance for some time to relax.)

Me: “Okay, I used this on my computer to log in and now it is asking me for the valid-thru date of a card I don’t have. It’s probably one of my uncles’ or aunts’; can you get it to ask me for a card in my name?”

Representative #2: “Hmm… No… but how about I transfer you to the team that helps people retrieve their accounts?”

(He did and they helped me. I couldn’t complain about the first representative, but I did leave a nice review about the other one and the one that helped me retrieve my account.)

Make You So Sick You Look Green

, , , , , , | | Working | May 30, 2019

I was shopping for deli meat when I found a bag of sliced ham with a bad seal that was so green it looked like it was soaked in green food coloring. I handed it to the person stocking some hotdogs and continued on my way.

I turned around and he was placing it back in its spot on the shelf like it was perfectly good.

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