I’m working at a shop-in-shop postal office. It’s super hot outside, but we have air conditioning — phew!
I see a lady coming in, her face as red as a beet or tomato. She’s clearly overheated, so I worry. People like that usually have a short fuse! When she comes closer, I suddenly recognize her; she’s my old teacher! I haven’t seen her in over a decade!
She comes in with a huge parcel.
Teacher: “Please tell me you can ship this.”
Me: “Eh… I don’t think I can.”
Teacher: “I saw on the website that this size is allowed. I just went to [Store], but they demanded that I make a shipping label because they don’t have a printer, and when I got home, their site was down! So, please…”
Me: “I don’t think I can. [Coworker], can you please come and help?”
Coworker: “Oh… this size? The last time we accepted a parcel this big, the delivery guy scolded us. You should go to a real post office… but I don’t know if [Other Store] has a true post office there…”
There is a moment of silence. I see that [Teacher] looks defeated. I think [Coworker] notices, as well.
Coworker: “You know what? Let’s just try it. If we have the option to print a shipping label, we’re gonna do it.” *Tries* “Yes, we can! All right, now, if we just hide this package in the back of the shipping cart…” *Does so* “There, let’s cross our fingers! You paid, so whatever happens, it’s not your fault! And [My Name], let me deal with the delivery guy today.”
[Teacher]’s eyes watered, and she mumbled a sweet, trembling, “Thank you so much.”
And the delivery guy… didn’t notice the big parcel. It was below the maximum allowed size, so I don’t know why he complained last time. According to [Coworker], the delivery guy doesn’t like big parcels because he’s worried about the weight and how to fit it in his bus. Well, this parcel was long but weighed less than 700 grams! A liter of water is heavier!
And my old teacher? It turned out that she DID recognize me! She was still in touch with my parents, but she was unsure and didn’t want to embarrass herself by asking me if I was “that little one from way back then”. From my parents, I found out that cursed path this parcel followed… and that [Teacher] was immensely grateful for what my coworker and I did.