Not Thinking Outside The PO Box

, , | | Right | July 16, 2019

(I take a call from a post office box customer who’s complaining that she hasn’t received her weekly paper for months. I check her box. It’s not only stuffed, it’s so full that we’ve pulled all the contents out twice and rubber-banded them to hold for pick-up, leaving dated pick-up cards in her box, and it’s STILL stuffed. According to those cards, she hasn’t opened her PO box in literally months.)

Me: “By my count, you have ten issues of the paper here at the office waiting for pick-up, eight on the shelf, and the latest two in your PO box.”

Customer: “But why are they there?”

Me: “Because you haven’t picked them up?”

Providing Blank Delivery

, , , , | | Right | July 9, 2019

(I get in the very long line at the post office and notice a woman ahead of me who has two very large cardboard boxes, still folded flat, and an enormous bag filled with sports equipment such as helmets and lacrosse sticks. Eventually, it’s her turn and she dumps everything onto the small counter.)

Woman: “I need to mail these. I have the addresses here.” *holds up two pieces of computer paper*

Worker: “Ma’am, we cannot package your items for you. You need to step aside and prepare the boxes for shipment.”

(The woman moves only about six inches over and starts wrestling with the boxes. The next customer squeezes past her. A few minutes later, the woman puts both boxes back on the counter on their sides, with the tops and bottoms still open.)

Woman: *interrupting current customer* “I’m done. How much is it to ship them?”

Worker: *in the same monotone voice as before* “Ma’am, I need you to close and secure those boxes. We cannot ship them like that.”

Woman: “Close them how?”

Worker: “Tape.”

Woman: “I don’t have any. Give me your tape.”

(The worker wordlessly hands over a roll of packaging tape. The woman tries to roll it over the boxes without peeling back the tape and ends up asking for help. Eventually, using the entire roll of tape, she gets the boxes closed. Two more customers have been served.)

Woman: “Done!”

Worker: *without looking up* “You need to address those boxes.”

Woman: “I have the addresses.” *holds up papers again*

Worker: “They need to be on the boxes.”

(The woman places the papers on the top of each box and pushes them closer to the worker. Someone behind me snorts back a laugh.)

Worker: *still totally unfazed* “We cannot mail them like that. If you want to use those papers, they must be connected to the box. Please step aside until you are ready.”

(Not being able to take it anymore and seeing the woman’s blank face and empty tape roll, I step out of line to help.)

Me: “Ma’am, would you like to use my tape?”

Woman: “Oh, thank you so much!”

Me: “You’re very welcome. What they need you to do is make sure the address won’t fall off, or else they won’t know where to send your packages. You should go ahead and cover all the edges of the paper. Or I have a marker if you’d rather write it out…”

(The woman happily hands me back my tape as I’m still speaking, with one tiny, solitary square attaching each sheet of paper to the side of its box.)

Me: “Um, are you sure you don’t want a bit more? You can use as much as you like. You really need to secure those.”

Woman: “No, that’s all right! But thank you.” *turns back to the worker and proudly puts boxes back on the counter* “I’m ready now! My sons need these.”

Worker: *slowly looking at each box and then up and down the woman with no other change of expression* “Based on their weight, your total is [total].”

(The woman pays and leaves.)

Worker: *still monotone, still expressionless* “Lord Jesus, some f****** people. Next in line, please.”

Unfiltered Story #155582

, , | | Unfiltered | June 30, 2019

*I’m the customer in this story*
I recently had ordered some motors for a particular project of mine, and i had managed during the ordering steps to enter the wrong postal address (a PO BOX). Note that they intended to ship though TNT rather than generic post. I subsequently tried to ring to attempt to fix it. I assumed the worst and tried to ring Aus Post to see how i could get the package set to the proper PO BOX. This is the phone call that happened after waiting for a solid 30 mins to get in line for an operator.

Operator: “Hello my name is …. and what can i help with today”
Me: “Ye, i recently ordered some motors online, but i managed to send it to the wrong address PO BOX 3718 rather than PO BOX 3716”
Operator: “OK, do you have an shipping ID or tracking number there?”
Me: “No, i shipped with… Crap” *Having realized that was using TNT and not Aus Post* “I used TNT, oh no i’m one of ‘those’ callers, haaaaa…”
Operator: *slowly dying of laughter* “Nononono, its fine… Have a good day”
Me: “Ye thanks, at least it will be the quickest call of the day!” *click*

Unfiltered Story #155085

, , | | Unfiltered | June 17, 2019

I’m a customer in this story.  I had some packages to mail, and found myself in line behind a young man who needed to fax something.  This was taken care of quickly, and as the man is paying he says this:

Customer:  So, I have, like, 15 pages to fax.  If I’m faxing them to a toll-free number, do I still have to pay you?

Postal employee:  Yes, it’s a dollar a page.

Customer:  Even if it’s to a toll free number?

Postal employee:  Yes, even if it’s a toll free number.

Customer:  But it won’t cost you anything to fax it!

Postal employee:  …

For The Disabled Parking “Looks Like We Made It”

, , , , , , , | | Friendly | June 14, 2019

(Both my mom and my oldest brother are disabled — her from back surgery, him from a motorcycle accident that required a plate in his leg, then later on an accident at a construction site where he fell off a ladder and went feet-first into a huge pile of drywall, leaving him needing reconstructive surgery on his ankles. We’re going to the post office to put some bills in the mail directly. I can’t stand my brother’s music, so I have my CD walkman with me and I’m listening to Barry Manilow. The parking lot is crowded but there’s one handicapped space left, so we throw up the placard and I get out to put the mail in the inside box. A woman taps me on the shoulder, so I take one headphone off my ear.)

Woman: “Excuse me. Do you have a handicapped placard?”

Me: *pointing to it* “Yes, my brother and mom are both disabled, and you can see it’s hanging up.”

Woman: “Well, my mother is disabled and I just had to park on the other side of the parking lot.”

Me: “Well, we do have a placard.”

Woman: “I should’ve been able to park there since I have a placard for my mother!”

Me: *motioning to where the placard can be clearly seen* “So do we.”

(I put my headphones back on and head inside, annoyed that this woman kept me from doing what would’ve taken me less than ten seconds just to whine when we have a placard, too. She’s gone when I get back to the car.)

Brother: “She was still shaking her head and talking to you when you walked away.”

Me: *sighs and goes back to listening to Barry Manilow*

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