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So Entitled They’re Above The Numerical System

, , , , , | Right | June 30, 2022

At my job, we have a number system. To come in, pull a number and wait until we call this number. We have huge signs all over the place. As anyone who has worked retail (or read this site) can tell you, customers don’t read signs.

A million and one times a day I am calling out numbers and get a customer asking where the numbers are. While the big red number dispenser in the middle of the floor has four different signs pointing at it and is literally right next to your elbow.

This is fine, whatever. They take a number and wait. Until this woman.

Me: “Sixteen, can I please help guest number sixteen?”

Customer: “I have been waiting for twenty minutes! When is someone going to help me?”

She hasn’t. I literally watched her just walk in.

Me: *Cheery smile even though I can tell she’s going to be a nightmare.* “I’m so sorry ma’am. We have to help customers with the numbers they pull. If you pull a number from the red dispenser, we will give you a shout when it’s your turn.”

I gesture to the number dispenser and turn to number sixteen, a patient woman who waits for the other to walk toward the dispenser before asking me about a product. As I am helping my customer, I keep an eye on this woman. Some customers need ‘help’ getting a number. I got around the counter and show her the number dispenser and pulled out number twenty and hand it to her.

Me: “My coworker is helping seventeen and I will help eighteen. It shouldn’t be more than ten minutes.”

I am still smiling even as my teeth are starting to grind. She walks around looking lost and annoyed and bugs another coworker who checks her number and tells her she will be helped when we get to twenty. Somehow in two minutes she loses her number. I wrap up eighteen.

Me: “Number nineteen, please.”

She saunters up. I know she’s not nineteen. I keep my smile plastered on my face.

Me: “Sorry, ma’am, I am helping nineteen. You’re next after that.”

Customer: “I’m in a hurry so I am between eighteen and nineteen.”

The math doesn’t work but whatever. I want to tell her to get stuffed. I want to help nineteen who is standing behind this woman looking longingly at the bread behind my head. My manager has noticed the commotion and tells me to help the entitled brat. I get my coworker to take nineteen and I deal with her order.

It’s ridiculously complicated and time-consuming. She has this condescending tone that says she got exactly what she wanted. I don’t say another word except yes ma’am and no ma’am. Several items if ordered differently would be cheaper. I tell guests this usually, but she didn’t want to follow the rules. By inconveniencing everyone she lost money and I took my sweet time putting it together.

By the time I am finished the lobby has filled and emptied several times. If she had waited her turn, I would have helped her save time and money and I would have asked another worker for help. Oops.

What A Weird Thing To Throw A Tantrum Over

, , , | Right | CREDIT: Coloured_Ribbons | June 20, 2022

I’m from the UK, and we have a bakery chain that is famed for its sausage rolls, pizza, steak bakes, and donuts. They usually have everything out hot so it’s perfect for a cold day.

I am going on my usual walk to the park near me just to get some fresh air, and I decide to buy some lunch on the way. [Bakery] is warm and cheap, so I decide to go and get a cheese pizza slice and a coffee. It is past the lunch rush, so a lot of the baked stuff is gone, save for two slices of cheese pizza and various other pastry-encased things.

There’s no one in front of me as I go in, and the staff is busy, so I stand at the counter and wait. Another customer walks in shortly after on his phone.

One of the staff gets a minute to take my order.

Me: “A slice of cheese pizza and a regular salted caramel latte, please!”

The other customer looks at me in a slightly offended manner, and I think that maybe he thinks I’m weird for my coffee choice or something until he pipes up:

Customer: “I want that pizza! I always get two pizza slices for my lunch, and now you have just ruined my day. I hope you’re pleased with yourself.”

This man is probably in his twenties. He is definitely past the age at which he should be throwing tantrums for not getting his way. I’m speechless. I blink back in response, having absolutely no clue as to what I can say back to this man who is throwing a fit over a £1.50 slice of cheese pizza.

Customer: What do you have to say for yourself?

Me: “Uh… excuse me? I’m not entirely sure what I’ve done wrong here—”

Customer: “You have just stolen that slice of pizza from me.”

Thankfully, I’m not the only one completely and utterly baffled at this man, as the staff member brings my coffee over and tells the customer:

Staff Member: “Sir, this person has not stolen anything from you. You have not bought that pizza; this young person is about to. Please, calm down.”

She started to ring me up as the customer continued shouting about how unfair it was that he wouldn’t get his two slices of pizza today. I very much enjoyed my legally obtained, unstolen pizza. Get a grip, Pizza Boy.

Give Your Employees A Break Or They May Break

, , , | Healthy Working | May 30, 2022

I worked in the bakery department of a supermarket. I had four broken ribs on one side and three bruised ribs on the other. My doctor told me I wasn’t allowed to work as it required heavy lifting and lifting above my head, so I phoned my boss.

Boss: “If you can’t work every time you break your ribs, maybe you don’t belong here!”

So, I went to work the next day, against the doctor’s advice. The boss’s daughter called in sick, so my six-hour shift turned into a nine-and-a-half-hour one. She had a hangover and was seen in the store later that afternoon.

At the end of my shift, I was called into my boss’s office. I lost my job that day, and I didn’t get paid for the overtime, either.

My ribs took almost a year to heal after that. They actually never fully healed, and I am now left with brittle ribs that can break from a bad cough.

Their Knowledge Is Half-Baked At Best

, , , , | Right | May 29, 2022

Customer: “Oh, can you make something as a special order for me? It’s important for me to stay within the limits of my dietary restrictions and no other bakery offers to help me.”

Boss: “Well, we do offer several adaptions for dietary needs — for example, sugar alternatives and low fat — but we are a very small bakery. We can’t accommodate allergies as we don’t have a separate space to keep the ingredients.”

Customer: “That’s okay, I’m not allergic. I just want fat-free puff pastries. That shouldn’t be a problem!”

Boss: “I’m sorry, but that definitely is a problem. It is impossible to make puff pastry without fat! The texture of puff pastry can only be made by layering fat and dough.”

The boss tries to explain how puff pastry is made and why it’s impossible to do fat-free puff pastries, but the customer interrupts.

Customer: “I know how puff pastry is made. I know it’s evaporating water from the dough during baking that makes the layers rise! Just layer the dough without the fat and it’ll rise!”

Boss: “That’s impossible. If we layer the dough without the fat the dough will just mend together again. There won’t be any layers that way. It’s the fat that separates the layers and traps the water so the layers will rise. And there is nothing else to separate those layers during the baking so they puff up and have the effect you want. We could do sweet pastries with a nice yeast dough for you. That we can make at least mostly fat-free.”

Customer: “No, that won’t do. I need it to be completely fat-free! Just make the layers one by one, then, and put them together after baking.”

Boss: “That’s also impossible. The layers are far too thin for that. A regular sheet of puff pastry has more than 100 layers already. We cannot bake them individually. Also, they would get really hard without the fat. It’s impossible. We could do other alternatives for you, for example—”

Customer: “That’s ridiculous. Everyone just tells me that! Why do all of you insist on making this difficult? I’ll just go home and do it myself! It can’t be that hard! I know how that works!”

With that, she storms out with a huff, and my boss and I can only stare after her in disbelief.

Boss: “Is there anything nicer than a customer with some half-baked knowledge explaining to you how to do your job first thing in the morning?”

Me: “I really appreciate the no-sugar crowd now. They’re difficult, too, but their demands are at least mostly possible to fulfill, even if it sometimes tastes bland.”

It’s Breast To Think Before You Speak

, , , , , , , | Working | May 19, 2022

October is Breast Cancer Awareness month. Years ago, when I was working at a deli/bakery, a regular customer came in. We were chatting a bit while I took her order and she commented on the pink ribbon I was wearing, asking me what it was for.

Me: “Oh! It’s for Breast Awareness month.”

She kind of looked at me funny, and then I realized what I had said.

I was mortified.

Me: “Breast CANCER Awareness!”

She started laughing! (Thank goodness!) I, too, laughed.

Me: “So… are you aware of your breast?”

That really got her giggling! I was so glad she was such a good sport about it.