Your Attempts To Get Around The Policy Are Half-Baked

, , , | Right | January 19, 2019

(I am the manager at a bakery that does a lot of weddings. At this point in the year, we are usually fully booked for multiple weekends and have to turn customers away. I have a customer email with questions about having us do her wedding in October, and I have to tell her that we are already booked for that day and apologize for the inconvenience. About an hour later my coworker answers the phone and then has to pass it off to me.)

Coworker: “This woman says that she emailed about her wedding and that you told her we’re booked, but that she could call and we would try to schedule something, anyway.”

(I’m pretty sure I’d never say that, but okay. I answer the phone.)

Me: “Hello. How can I help you?”

Customer: “I sent an email about my wedding and was told by someone that you are booked.”

Me: “Yeah, that was me who responded to your email. I do apologize, but we are fully booked for that weekend and aren’t able to take on any more wedding orders.”

Customer: “Oh, but, umm… I called and spoke with your other location, and they said that you could still try to fit me in; I just had to call and talk to you about it.”

(Our other location is a storefront that we do all of the baking for, and I know that they wouldn’t give out this kind of information without asking me about it first. And if a customer calls and needs to talk to someone from our location, they usually just transfer them, which they didn’t do for this customer.)

Me: “I’m really sorry; I don’t know why they would tell you that. We already have five other weddings for that day, and just aren’t able to take on any more orders at all. Do you remember who you talked to, so I can find out why they would give out false information?”

Customer: “Oh, no. That’s fine. Thanks, anyway.”

(We get way too many instances of people trying to work around our policies and get us to do whatever they want, even if we physically can’t.)

Unfiltered Story #136331

, , | Unfiltered | January 10, 2019

I work in a bakery that sells a lot of bagels.  I get this at least once a week.

Customer: “One cinnamon bagel.”

Me: “Cinnamon crunch or cinnamon swirl with raisin?”

Customer: “What’s the difference?”

The Only Cake That Can Make You Feel Blue

, , , , | Right | January 6, 2019

(I am serving a customer who has only said one thing to me: that she wants blue cheesecake. We only have one cake available made with blue cheese, and she nods that she wants it. I show it to her and she takes it, pays, and leaves. About an hour later she comes back in.)

Customer: “I asked for a blue cheesecake earlier, but your worker only gave me this ugly one!”

Me: “I was the one who served you, actually. I asked you if you were happy with the cake and even showed it to you.”

Customer: “But it isn’t blue.”

Me: “It is. That is the only blue cheesecake we offer.”

Customer: “But it isn’t blue.”

Me: “I don’t know what else to tell you. That cake was made with blue cheese. I made it myself this morning.”

Customer: “But it isn’t blue!”

Me: *finally clocking on* “Wait. You want a cheesecake that is coloured blue, not one made with blue cheese?”

Customer: “What’s the difference?”

(I ended up refunding her and having to throw the cake out, as she had literally ripped the middle out to find the “blue.” If only customers actually paid attention when they bought things, it would make my life a lot easier.)

Passed Out From The Kindness

, , , , | Hopeless | January 5, 2019

(I’m working the closing shift with another coworker when suddenly an elderly lady passes out cold on one of our tables. Some other customers are with her immediately and I call an ambulance right away. I help by grabbing blankets and something to drink as soon as she is conscious again and the ambulance takes her to the hospital. Through all that, some customers stay by her side and tell the paramedics what happened, so she can receive the care she needs. Fast forward three weeks. I’ve been wondering a few times what might have happened to that lady, but I’ve accepted I’ll probably never get to know. I arrive to start my shift one day and see a lady who seems quite familiar standing by a coworker. My coworker greets me and tells me the lady wants to talk to me.)

Elderly Lady: “I don’t know if you remember me, but I’m [Elderly Lady], the woman who passed out here a few weeks ago. I got out of the hospital yesterday and I wanted to stop by and thank you. Thanks to your fast reaction, I’m still here today.”

(She proceeds to tell me that the doctors found an issue with her heart as the reason for her passing out. It needed immediate treatment, which she then received. I tell her what actually happened because she couldn’t really remember.)

Elderly Lady: “I remember another woman kneeling next to me, holding my head and such. Do you happen to know her?”

Me: “No, I’m sorry. That was another customer, and she left when you were taken care of. All I did was call an ambulance, really. Anything else was done by other customers and the paramedics.”

Elderly Lady: “And this was more than I could expect already. Thank you. Will you tell me your name?”

(I gave her my name and told her the name of my coworker, who was there, too. She wrote both of our names down. We talked for a few more minutes until I had to start my shift. She thanked me again and left. Fast forward another two weeks. Once more I arrived at work, this time to find a nicely-wrapped gift with my name on it. Inside was a box of chocolates and a card from the elderly lady, in which she thanked me once more and said how much it meant to her. My coworker got a gift, too. We’re still waiting to see the lady return so we can finally thank her for the gifts. Seeing the lady go the extra mile just because I did what should be common courtesy totally restored my faith in humanity.)

The Deal Is Not So Sweet

, , , | Right | January 3, 2019

(I’m in a bakery run by a culinary school, and it’s the day before Valentine’s Day. We have made special treats for the occasion, including a box literally made out of chocolate and filled with chocolate truffles. Because we’re a school, we can’t charge as high a price as a regular bakery, so this box, which would probably be AT LEAST $65 in a regular bakery, is $25.)

Customer: “How much is that chocolate box?”

Me: “It’s $25! It’s made of dark chocolate and filled with more chocolates.”

Customer: “It’s filled with chocolate? So, it’s solid chocolate?”

Me: “Oh, no, I’m sorry; I meant it was filled with chocolates, like truffles and salted caramels and stuff.”

Customer: “$25 seems kind of high.”

Me: “Well, these take a few hours to make, and we use good-quality chocolate.”

Customer: “Are you sure?”

Me: “Am I sure?”

Customer: “That it’s good quality. Because I don’t think that they’d actually let a bunch of students use good-quality chocolate.”

(The word “student” is said like someone would say, “rodent.”)

Me: “Sir, I promise, it’s good-quality chocolate. We use fair-trade, all-natural, organic chocolate. We even temper it ourselves.”

Customer: “Well, it looks cheap. Tell you what; I’ll give you $15 for it.”

Me: “Excuse me?”

Customer: “I’ll give you $15 for it. That’s probably about what it’s worth, don’t you think?”

(I was totally shocked and stammered out something about how I couldn’t accept anything but $25 dollars for this box. The man rolled his eyes, got a twice-baked croissant, and left, still muttering about how students wouldn’t be allowed to use good chocolate.)

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