The Ignorance Discount

, , , , , | Right | July 2, 2020

Me: “Thank you for calling [Bakery]. How can I help you?”

Customer: “Hi. I just purchased an assortment of your cupcakes which are falsely advertised as nut-free! I am bringing these to a school so they have to be nut-free!”

Me: “I can assure you that our entire facility is peanut- and tree-nut-free.”

Customer: “Don’t lie to me. I can see that some of these cupcakes have coconut!”

Me: “Coconut isn’t a nut. It can be classified as a seed or a fruit, but is not part of the ‘nut’ family or associated with a nut allergy.”

Customer: “Are you stupid?! It’s called a coco-nut for a reason! I need a manager immediately!”

I hand the phone to my manager who has heard the conversation and is hysterically laughing. This is not the first time we have received one of these calls but I am always the one to answer.

Manager: “I am terribly sorry, but we do not give refunds for ignorance or lack of knowledge. Have a great day.” *Click*

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What An &&&-hole

, , , , | Right | July 2, 2020

I work in a bakery, helping customers place orders for cakes and other baked goods. One dark day, I answer the phone to this:

Customer: “I need to order a cake.”

The customer provides contact information and describes the type of cake.

Me: “Would you like a message written on it?”

Customer: “Yes, I’d like, ‘Happy Birthday [Name #1] and [Name #2].’ But instead of ‘and,’ could you use an ampersand?”

Me: “An… ampersand?”

Customer: “The symbol for ‘and.’”

I’ve never heard the term before, but of course, I am familiar with what he is talking about.

Me: “Oh, do you mean the one that looks like a treble clef?”

Customer: “No! It’s the backward three with a line through it! You know what? Next time, why don’t you find someone with a higher level of education to take my cake order?”

The customer hangs up. I stare at the phone and then go into the office and tell my coworkers on break what happened. Halfway through the story, one of them bolts straight up in her chair.


I later discovered that I was in the right: the ampersand refers to the symbol that resembles a treble clef.

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Unfiltered Story #199827

, , , | Unfiltered | July 1, 2020

I was a cake decorator at a major super store for 9 years. I have many stories I could share, but one stands out among the rest. A customer had ordered a signature cake. This is a cake where we take a 1/2 sheet (about 11″ x 15″) and cut it into pieces and stack it sort of like a tiered cake. It takes about an hour to do one, compared to 15 minutes for a basic 1/4 sheet and cost about $15 more than just a 1/2 sheet cake. So anyway, the customer and her friend show up to get their cake. I take it out to them and immediately the lady says it’s wrong. I double check her order and tell her that that’s what the order sheet says. “No, it was suppose to be a 1/2 sheet.” “Well, it is technically. It’s just cut up and stacked.” “No, it was suppose to be a 1/2 sheet on bottom with more cake on top.” “No, I’m sorry, they only come in the one set size.” Her friend tells her it’s fine and that they need to get going. So they leave and I go back to work. Ten minutes later, the lady comes storming back over demanding to talk to a manager. Our department manager isn’t around, so I call the operator and ask for a manager. I talk to the lady while we wait, and tell her that it will feed 30 to 40 people. She yells, “How the Hell is this suppose to feed 30 people?!” I said, “Well, you serve the top layer, then-” She cuts me off, “You want me to just cut it all up?!” I don’t know what to say to that, so I just kind of smile. That’s when she loses it, “Don’t you laugh at me! Do you see her laughing at me?! It’s my baby girl’s birthday and she’s laughing about this!” That’s when I gave up. I couldn’t say anything nice, so I walked away, and went back to working while waiting for a manager. My coworker in the back could hear the woman screaming up front and came up to see what was going on. She called for a manager again, then talked to the customer. My coworker got the lady to calm down, and had her pick a 1/4 sheet out of the case and then wrote on it for her. She told her there was no charge for it, and to have the door greeter call us if there were any questions. The lady finally left, and I had to take a break I was so mad. On my break, I ran into two managers and asked why no one had showed up. They both said they never heard a call for manager.

When You Just Got Hit By A Bus

, , , , | Right | June 29, 2020

I work in a very busy bakery and donut shop in a very busy tourist town. We can get anywhere from one to three big tour buses at a time. Most of them come before 5:00 pm when the last of the staggered day shift is gone, and we have enough people to deal with them.

A single bus of sixty-eight people pulls up at 7:50 pm on a Sunday night, and of course, they all want meals, drinks, and desserts. Our baker, who is about to leave in ten minutes, thankfully says she will stay and bake more of the buns and such required.

Several of the tourists who can speak English/French — sadly few of them — start to complain about the wait times for the buns and food, since after the first few passengers we have to make fresh.

I am frantically trying to get drinks and food made, and the supervisor is also working the front counter with me. The bus driver approaches me, speaking in heavily-accented English.

Bus Driver: “You happy for my bus, yes?!”

Throwing my better judgment to the wind, since he is stalling me on filling one of the food orders, I respond with a half-under-my-breath mutter.

Me: “No! Not really…”

Bus Driver: “Why? It is good!”

Me: “It would have been really nice if you had called ahead. The [Tourist Attraction] is not even five minutes up the road…”

Bus Driver: “Why call? You should be ready!” 

Me: “Excuse me, please. I need to finish getting their food.”

Bus Driver: “No, you get me free meal now!”

Me: “Just a moment, please. I need to finish this order.”

Bus Driver: “No! My food now!”

I turned to my supervisor on the other till and she took over dealing with him. In other words, he wanted me to ignore my current customer, grab his food, and be appreciative of him dropping almost seventy people on us. I did get in some trouble for my first comment to the bus driver, but she understood why I ended up being honest with him.

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Unfiltered Story #198724

, | Unfiltered | June 27, 2020

I work in a bakery and every night we pull items off the floor that are going out of date the next day to mark them down in the morning.

So this middle aged woman starts looking at the markdown cart as I’m pulling the floor and I only have turnovers on it so far. So naturally she’s rude.

Me: sorry these don’t get marked down until tomorrow.

Her: no they get marked down today. (Here we go)

Me: im sorry mam. They don’t. They don’t go out of date until tomorrow, they are still in date.

Her: they go out of date tonight, so they get marked down tonight. That stuff over there is marked down. *gestures to the already marked down cakes that we always mark down the night before. Just the cakes*

I opened my mouth to explain that to her when she cuts me off.

Her: you know what. I don’t want this stuff bad enough to argue with you. I’m just not going to argue with you.

She starts walking away and says a snarky “You have a good night.”

She wanted me to bend rules just for her and I certainly wasn’t going to do so after she tried to tell me how to do my job and acted like I was stupid.