At What Point Do You Give Up?

, , , | Right | November 16, 2018

(I’m helping out in another location of the chain I work for. I’m a few minutes into my shift and attending customers together with a coworker. My coworker turns to another customer who she seems to know already. We have loyalty cards, which look like credit cards, where customers collect points for each coffee they buy. Twelve points equal one free coffee. After each transaction in which a card was used the screen shows the total of points already on the card. A customer hands over her loyalty card after ordering a coffee. My coworker finishes the transaction and hands over the coffee, but instead of leaving or moving to the side, the customer stays where she is and stares at the screen. All of what she says is in an incredibly snotty and arrogant tone.)

Coworker: “Would you move a little, please, so I can attend to the next customer?”

Customer: “Wait a minute. There are points missing. I had 936 points yesterday. There are 12 gone! And I paid, too!”

Coworker: “I don’t know where they have gone, ma’am. I didn’t take them because you said you didn’t want to use them yet.”

Customer: “Well, would you check? I was at [Other Location] two days ago and they must have taken my points, but I paid, too! That’s fraud!”

(My coworker prints off the recent transactions with her card and shows them to her.)

Coworker: “Here, it says you were at [Other Location] two days ago, but you were here yesterday and used your points, see?”

Customer: “Oh, I know what happened. I think this was [Store Manager]; she served me yesterday! And she took my money, too!”

Coworker: “No, you didn’t pay for the coffee, see? It says, ‘Total: 0€,’ here.”

Customer: “I did pay! Is [Store Manager] here?”

Coworker: “No, she’s at [Other Location]. I can give you their phone number, if you like?”

(My coworker writes down the phone number of our other location and the customer leaves, pulling out her phone. A while later the store manager calls our store, letting us know she has promised the customer twelve free hot drinks just to have her shut up; we should note down how many she already has on a list at the register. A while later the customer returns.)

Customer: “I want to start using my drinks now. I’d like four teas and one black coffee. I want to start collecting points again. I’ll be back tonight for the rest!”

Coworker: “Uh, you can use them one by one; we’re going to keep track of how many you had so you’ll get all the twelve drinks you’re promised. You can collect points in between.”

Customer: “NO, I’m going to have them today! And remember, not too much water into the coffee!”

Coworker: “Sure.”

(The customer gets her drinks and sits down with her five cups. Then, she waves me over as I’m heading into the back.)

Customer: “Hey, young woman!”

(I turn around and smile at her.)

Customer: *still incredibly snotty* “There’s still that stain on the table that I left earlier. What if I put my sleeve into it?! Come over and wipe the table for me, please!”

Me: *with the brightest smile I can muster* “Sure! I’ll be right back with a damp cloth.”

(I get a cloth and start wiping her table. The stain is already dry and takes a little scrubbing.)

Customer: *smugly* “Yes, that’s taking a little more action. It’s caramel sauce from my coffee earlier!”

(I finish cleaning the table.)

Customer: “Fine, and now turn over the cloth and do it again; I’m sure there’s something left!”

Me: *as cheerful as I can manage* “Of course. Here you go. Enjoy your coffee!”

Another Customer: *a few tables over, who has overheard everything* “I bet that’s your boss.”

Me: “No, luckily not!”

(I head into the back where I tell two coworkers what just happened.)

Coworker: “She’s like that every day. We all hate her.”

(Later I was doing the dishes and found her five cups. Each of the four tea bags was carefully tied to the cup and all of the cups contained at least three napkins each pushed down to the bottom, which took me ages to get out and off the cups. I really appreciate the customers at my usual location now; I’d never had such an demanding, unfriendly customer before.)

Unfiltered Story #124855

, , , , | Unfiltered | November 9, 2018

I am working at a deli/bakery, and a perk of the job is all the free pastries and coffee I want. I have been working here for almost a year, when a regular walks in.

Regular: Hello (My Name)! You know, I’ve been seeing you here and just watching you grow. When are you due?

Me: *bursts out laughing* I’m not pregnant, just getting really fat. They let me eat free pastries.

The regular just stares at me in shocked silence. She doesn’t say a word as I pack up her goods. She didn’t say a word to me for the rest of the time I worked there!

Wall-To-Wall Stubbornness

, , , , , | Right | November 8, 2018

(I work in a bakery that shares a wall with a restaurant. There are no doors, windows, or openings of any kind on this wall. One day, a man comes through the sales part of the bakery and right into the kitchen.)

Me: *startled* “I’m sorry, sir, but you can’t be back here.”

Man: *patronizingly* “Oh, it’s okay.”

Me: “Actually, it’s not. I can take you up to the front if you’d like to order something.”

Man: “I don’t want anything from here! I’m going to [Restaurant].”

Me: “Oh, you can’t get there from here. You’ll have to go in their front door.”

Man: “No, I don’t; I’m going in their side door.”

Me: “Um… Okay. If you can find the side door, you are welcome to go through it.”

Man: “Hmph! That’s more like it!” *sees the solid wall and storms off*

Might Have To Walk Them Through This Cake Walk

, , , | Right | November 7, 2018

(A customer is ordering a wedding cake.)

Customer: “This is what I want: a hundred pieces, four-tiered cake, and here is a picture of the model. There’s nothing too special about it; it’s just a simple design, so it shouldn’t be hard to make.”

(She shows me a picture of a wedding cake with a luscious, top-to-bottom cascade of roses, covering almost half of its surface. I know that to make that number of flowers it will take me at least a week and will probably involve me staying after working hours, more than once, but I put on a brave face and calculate the cost.)

Me: “The price of your order will be [price].”

Customer: “What?! Why so much?”

Me: “Well, it does sound lovely, but this particular model is thickly covered with roses. Sugar flowers are expensive, because they are slow to make.”

Customer: “But it’s only a simple model!”

Me: “I admit, the rest of the design looks simple enough, but the sheer amount of flowers will lift the price up.”

Customer: “But it’s only a simple wedding cake!”

Me: *getting fed up* “Look! I counted nearly a hundred individual roses. It’s hard work making them, because they are so time-consuming. The price of one single rose is [price of rose] and put together, they will actually cost more than the edible part.”

Customer: “…”

Me: “…”

Customer: “It’s still too expensive, and I can’t see why.”

Me: “I’m sorry, but I just explained to you why.”

Customer: “Fine! I’ll just pick another model, then.”

Me: “I think that’s a good idea.”

(The kicker in this story is that the customer was one of our own employees, she was a cake decorator herself, and she had years of experience making both wedding cakes and sugar flowers.)

 

Unfiltered Story #123675

, , , | Unfiltered | October 18, 2018

(I’m a customer. I’m with my mother in a bakery waiting for my aunt so we can all go visit my grandmother. We’re picking out things we want. There’s a very interesting donut in the case that I’ve already picked, and one of the other customers points it out to his friend.)

Customer 1: Hey, check this out, they’ve got a maple bacon donut! *joking* You want one?

Customer 2: Oh, man, that looks really weird – but I think I’ve got a line.

Me: Well, I’m getting that one, because I don’t!

(The two guys laugh, and hold the door open for us when we leave. The donut was, in fact, really weird!)

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