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Ordering Cake Isn’t A Piece Of Cake

, , , , , , , | Working | October 12, 2021

We have a new coworker who just defended his dissertation, so he is now officially a PhD. I ask him his favorite cake and he says tres leche, so I end up ordering it at a popular discount grocery store chain known for their Mexican-leaning products. I order it for pickup at 7:30 am so I can get it on my way into the office. I have to give my phone number about six times, but I think nothing of it until I get there to pick it up and it isn’t ready!

Me: “Hi. I ordered a cake; it is under [My Name].”

Baker: “It isn’t ready.”

Me: “What do you mean, it isn’t ready?”

Baker: “I just got here at seven-thirty. It will be ready at eleven.”

Me: “Ooooookay. But I ordered it for 7:30 am.”

Baker: “I just told you I got here at seven-thirty. I can make you a cake for eleven.”

I’m thinking she doesn’t understand I have already placed an order.

Me: “I ordered it on Monday. It is under [My Name] for seven-thirty.”

Baker: *Frustrated* “I told you I got here at seven-thirty.”

This goes on a couple more times. I keep trying to figure out how the heck her getting in now has anything to do with a cake I ordered for 7:30 am. Each time, I ask a different clarifying question and get the same response. All the while, I shift from thinking that she’s assuming I am currently trying to order a cake and she just got in and needs to ask someone to thinking she’s explaining she is very late and making it my problem.

I used to work at this grocery store, and from experience, there is usually a night crew that works from 2:00 am to 6:00 am baking cakes and bagels.

Me: *Fed up* “Can I speak to a manager?”

Baker: “Fine.”

Turns out that they had tried to call me using whatever bad number they had written down to tell me my cake couldn’t be ready until 11:00 am because the baker that was supposed to be scheduled to make it the night before couldn’t come in. It would’ve been really great to know that context at any point in the conversation.

When I finally picked it up, Ms. Baker was not only rude and dismissive, even as I tried to apologize for getting heated, but she hadn’t even made the right cake! I went online afterward and found that all the one-star reviews for their store over the past month had been from the bakery and their attitude. Color me surprised.

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A Special Kind Of Screw-Up

, , , , , | Working | October 4, 2021

I was an overworked supervisor at a fast-food-type bakery chain that cooked pies and sausage rolls from frozen. A colleague accidentally baked a whole tray — around twenty — of a seasonal product that looked similar to but was not sausage rolls. At best, we usually sold two or three of these special bakes an hour, and it was toward the end of lunch so I knew we wouldn’t shift them normally.

I packaged them up in packs of four and discounted them heavily because I’d get in trouble for having a lot of wastage if we didn’t sell them. Of course, we were short of actual sausage rolls for a while because he put the wrong tray in the first time around.

When I got the second tray out, guess what? It was another full tray of special bakes. I almost killed him.

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Not Gonna Lie, That Sounds Amazing

, , , , , | Right | September 13, 2021

I work in a bakery that sells freshly baked pastries and handmade sandwiches. One of our more popular items is slices of pizza; we sell Margherita or pepperoni.

A woman and her two young children come to the counter.

Me: “Hi, what can I get you?”

Customer: “I’ll have [item #1], [item #2], and a macaroni, please.”

Me: “A what, sorry?”

Customer: “A macaroni pizza.”

Her kids are giggling now and I’m on the verge. 

Me: *Playfully* “A macaroni pizza?”

Customer: “A mac… Wait, what did I say?”

Now all four of us are giggling.

Customer: “Oh, God. A Margherita pizza, please! And two pepperonis?”

Me: “So, that’s one macaroni pizza and two pepperitas?”

Customer: “Yes, please!”

I was laughing so hard I could barely take her money. I think I’ll call them Macaroni Pizzas from now on.

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, , , | Right | September 9, 2021

Every day, multiple times a day:

Me: “Hi there, what would you like today?”

Customer: “Good, thanks.”

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Just Don’t Tell The Bride

, , , , , | Working | September 8, 2021

My dad told us this story about one of the recent catering events for his business. He was catering for a wedding and he had a chain bakery bake the cake. It was a simple three-tier cake and the picture he showed us looked beautiful. However, the manager of the bakery was not used to delivering cakes, especially tier cakes, and it showed.

When the manager delivered the cake, the third tier had fallen down the back of the cake while in the trunk of the manager’s car. The manager simply handed my dad a tube of icing for “touch-ups” and expected him to fix it.

My dad was furious and took the cake to another location of the bakery chain, showed them the cake, and asked them to fix it. The bakers at this bakery were just as shocked and pissed at the other location as my dad was. 

Instead of just fixing the cake, they threw it out and made a whole new cake from scratch. Thankfully, the wedding wasn’t for another hour or so when the cake was finished; otherwise, the cake would’ve been late. 

I hope the first bakery was reprimanded for their behavior for delivering him a cake like that and expecting him to fix their mistake.

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