Getting This Problem Regularly

, , , , , | Right | September 19, 2018

(I work at a coffee shop that is inside a store. I’m also a full-time student, so I only work part time. This story takes place just after I have finished college for summer.)

Me: “Hi there. What can I get for you?”

Customer: “Two lattes, please.”

Me: “No problem. Coming right up.”

(I proceed to make her coffees and set them on a tray for her. While making the coffees, we have been talking away to each other, and she seems to be a nice customer.)

Customer: “What are these?”

Me: “Those are your coffees; two lattes, right?”

Customer: “Yes, but I wanted them to go.”

(This happens all the time — customers not saying they’re taking them out but expecting us to know.)

Me: “Oh, I’m sorry. I mustn’t have heard you. I’ll just pour them into takeaway cups.”

(While I’m pouring the first one into the takeaway cup…)

Customer: “They look smaller than usual; are you sure those are large?”

Me: “Large? Sorry, these are just regular. Again, I mustn’t have heard you say large.”

(I steam more milk to add to the lattes I already made to make them large.)

Customer: “I’m in quite often; I assumed you would remember.”

(I have been working at this coffee shop for over two years and do remember a good few regular customers and their orders, but I know that I’ve never served her before.)

Me: “I do apologize; my brain must be working slower than usual today.”

Customer: “That’s all right. You teenagers stay up way too late and are always tired the next day.”

Me: “That must be it.”

Customer: “Now, which one had the hazelnut syrup in it?”

Me: “…”

(It turned out she was an employee in the store that the coffee shop is a part of, and started about three months ago. She worked during the week, and since I was only working weekends at that point, I had never served her. Moral of the story: just because you’re a regular customer, you shouldn’t expect every employee to remember what your order is.)


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Her Rose-Tinted World Is Full Of Thorns

, , , , | Right | September 9, 2018

(I am a sixteen-year-old female, working as a server at a small town cafe. A woman, looking to be her late 20s, wearing rose/pinkish tinted sunglasses and a pink purse, walks in and sits down in a booth. The woman seems already angry about something, but I serve her as I do with all my other customers. She orders a chicken tender meal, which I later bring out to her. I check back in a few minutes later only to find the woman’s face contorted with RAGE and DISGUST.)

Me: “Is everything okay, ma’am?”

Customer: *begins yelling* “How dare you serve these to me? What is f****** wrong with you, you fat b****! Are you trying to kill your customers?!”

Me: “I’m terribly sorry, ma’am? What seems to be the issue with the chicken?”

Customer: “Are you blind? They’re clearly raw!”

(I looked at these thoroughly-cooked chicken tenders, and, not being bold enough to call out the woman’s pink-tinted sunglasses, tried to apologize to get her to calm down. Take into account that the woman was still wearing her sunglasses inside a cafe… at night time. I tried to compensate for the food by offering her a free meal and different food, but nothing seemed to be a good enough offer for her. She became so enraged that she finally took off her sunglasses, and her eyes locked on her “raw” chicken. The light-bulb finally turned on. Her rose/pink tinted sunglasses had made inside of the chicken tender appear raw. She shot a look of pure hate into my eyes before storming out without paying for her meal.)

Unfiltered Story #119370

, , , , | Unfiltered | September 4, 2018

(I work in a small, bakery/restaurant in a college town. I answer the phone:)

Me: “Thank you for calling [Name], how may I help you?”

Customer: “I need a lemon meringue pie delivered to my son’s dorm room today.”

Me: “I’m sorry, ma’am, but we require 48 hours notice for special orders and we don’t deliver; you can pick something we have in stock and he can pick them up.”

Customer: “Well it’s a surprise for his birthday so it has to be delivered. It shouldn’t take long to make one pie.”

Me: “I’m sorry, ma’am, but our bakers have already left for the day, we aren’t prepared to make that and we don’t have someone available to deliver.”

Customer: “So there’s really no way for you to do this?”

Me: “No I’m sorry.”

(She then hangs up. Twenty minutes later I answer the phone and it’s the same woman with the same request and I had to go through the whole thing with her again.)

I’m Gonna Spell It Out For You

, , , , , | Right | August 29, 2018

(There is a regular who always makes a big deal of making her order and spelling out her name in a very slow, condescending tone. When I am resolved to leave for another job, I finally have had enough of it.)

Customer: “I’ll have the [usual]. That’s the [uuuuuuuuuusual], okay? And that’s for Pam. That’s Peeeeeeeeeeeee, Ayyyyyyyyyyyyyy, Emmmm—”

Me: “Hold on; slow down. B?”

Customer: *huffily* “AHEM, PEEEEEEeeeeee! Ayyyy—”

Me: “Whoa, whoa. D?”

Customer: “PEEEEEEE—”

Me: “G?”

Customer: *turning red* “P!”

Me: “Steve?”

Customer: “NO, it’s PAM!”

Me: “Oh, Pa-a-a-a-a-a-a-a-aaam.”

(She glared at me, snatched her ticket without another word, and moved on down the line. The next time she started in, I played dumb again and wrote down her name as “Pem” with a backwards E.)

H2-Slow, Part 19

, , , , | Friendly | August 27, 2018

(I am chatting with friends when I notice the “best before” date on my friend’s bottle of water.)

Me: “Oh, look at that; you’re lucky to get millions-of-years-old water right before it goes out of date.”

(The man next to us bursts out laughing.)

Friend: “Huh? I only bought it today, so of course it’s in date.”

(The man laughs louder.)

Friend: *turns to man* “What’s so funny?”

Man: “Did you not hear what she said? She was talking about the age of the water… Oh, just forget it. It’s no longer funny if I have to explain it.” *shoots me a grin*

Related:
H2-Slow, Part 18
H2-Slow, Part 17
H2-Slow, Part 16

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