You Couldn’t Maki It Up

, , , | Right | November 21, 2019

(I’m working at a Japanese cafe in Denmark which was started by a woman who teaches Japanese at evening classes here. She opened the cafe for her students to experience homely Japanese cooking, as well as showing the local city that Japan is far more than sushi; therefore, sushi is not on the menu, but we do have a lot of other dishes. This takes place when I am preparing onigiris — Japanese rice balls — and it’s half an hour until we open. However, due to the current heatwave over here, we have the front door and the backdoor open to make a draft to cool things off. Two customers enter and I notice them. I calmly approach them. These customers are of Eastern Asian descent.)

Me: “Pardon me, but we’re not open for another thirty minutes. The only reason the door is open is to get some air in due to the heatwave.”

(They just stare at me and blink, only to then ignore me and start looking around the cafe. Since we do have a fair bit of Japanese items for sale in the front of the cafe, I think I’ll just let them wander and have a little look around while I finish preparing those onigiris. Suddenly, one of the women speaks up.)

Woman #1: “I’d like some sushi, please.”

Me: “First and foremost, we’re not even open, as I told you five minutes ago. And second, we don’t serve sushi here, sorry to say.”

(I then explain the reasons behind why we don’t and suddenly, things turn sour.)

Woman #1: “Why don’t you sell sushi? Go back there and make me some sushi now. I am the customer and you must do what I say.”

Woman #2: “She’s right. You must make it for her; otherwise, we won’t be pleased.”

Me: “As I said, we do not sell sushi here. There are other places that sell sushi around here, but we don’t. As mentioned, the owner would like to show that Japan is more than sushi.”

([Woman #1] folds her arms and lets out a “hmph” sound, then turns around with the other woman. Before leaving, she looks back at me and says:)

Woman #1: “You know you’re going to fail anyway if you don’t sell sushi; in a year this cafe is long gone.”

(They left and I was just stood there, baffled.)

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Making A Mocha-ry Of The Drink

, , , , | Right | November 19, 2019

(I’m a barista, making drinks for customers at a pretty popular coffee chain. Store policy is to remake drinks if a customer has a complaint, even if we know we’ve made the drink correctly. One woman has ordered a mocha frappuccino. I make the drink and put it on the bar, where she’s waiting. She takes one sip and makes a face.)

Customer: “This isn’t right.”

Me: “Oh, I’m sorry, ma’am. What’s wrong with it?”

Customer: “There’s chocolate in this.”

Me: “Did we add too much? I can remake the drink for you with half the amount of chocolate, if you’d like.”

Customer: “What? No! A mocha’s not supposed to have chocolate in it at all!”

Me: “Um… Mocha means coffee and chocolate, ma’am.”

Customer: “No, it doesn’t! I’ve gotten a mocha plenty of times before, and it didn’t have any chocolate in it at all!”

Me: “So, you just want something coffee-flavored? I can make you a coffee frap, no problem!”

Customer: “NO! I don’t want a coffee frappuccino. I want a mocha frap, no chocolate!”

Me: “I’m sorry, ma’am, our recipe guide includes chocolate in the mocha frap. I’m not sure what you’re asking for.”

Customer: “It’s very simple! You make a frappuccino! You put the coffee in it! You put the mocha in it! You do not put the chocolate in it!

(Rather than try to explain that our “mocha” syrup is, in actuality, chocolate syrup, I simply nod and take the cup back. I end up making her a coffee frap with a half-pump of mocha syrup.)

Me: “All right, ma’am, I think I got it right this time. Please let me know if it’s not what you’re looking for.”

Customer: *taking a sip* “This is much better! Honestly, I don’t know what was so hard for you to understand; all you had to do was put in the mocha and leave out the chocolate.”

(She filed a complaint with my manager.)

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Loving Each Day On Their Own Terms

, , , | Right | November 13, 2019

(I have just made an ice cream for the customer and the payment is almost through.)

Me: “Your total comes up to $5.”

(The customer pays and is about to walk away.)

Me: “Have a nice day!”

Customer: “No, thank you.” *said with a smile followed by her leaving*

Me: “Um, okay…”

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Has No Problem Espresso-ing Herself, Part 7

, , , | Right | November 12, 2019

(I work at a cafe where we line up drinks on the bar when they’re ready. I’ve just placed one woman’s drink down and immediately, she starts talking.)

Customer: “This doesn’t look right.”

Me: “What do you mean?”

Customer: “It’s supposed to be darker.”

Me: “Well, if you take a sip and don’t like it, I can remake it for you.”

Customer: “You don’t have to remake it. It’s just supposed to be darker.”

Me: “All right, ma’am.” 

(I step away to make the next drink. When I place it at the bar, the first customer is still there.)

Customer: “It doesn’t taste right.”

Me: “I’m sorry to hear that, ma’am. Do you want me to remake the drink for you? Free of charge?”

Customer: “No, you don’t have to remake it. It just doesn’t taste right.”

Me: “I’m sorry about that, ma’am.”

Customer: “There’s supposed to be more of a coffee taste.”

Me: “Do you want me to get you a shot of espresso? You could pour that in and it would add more of a coffee flavor.”

Customer: “No, don’t do that.”

Me: “All right, ma’am.”

(I go to work on another drink, and after a few moments, I return to the bar. The first customer is still there.)

Customer: “It’s not right.”

Me: “Are you sure you don’t want me to remake the drink for you?”

Customer: “No, but it’s just not right.”

Me: “Ma’am, what can I do to make this situation better for you?”

Customer: “Well… Could you make me a fresh one?”

Me: *pause* “Yes, ma’am, right away.”

Has No Problem Espresso-ing Herself, Part 6
Has No Problem Espresso-ing Herself, Part 5
Has No Problem Espresso-ing Herself, Part 4

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Iced Mochas Sure Aren’t What They Used To Be

, , , , | Right | November 11, 2019

I’m making drinks for orders. Since I’m not on the register, I don’t realize that two separate orders have come in under the same name. I make the first drink, which is a large, hot tea, and place it on the counter, then call out the customer’s name.

Immediately, a woman zooms up to the counter, picks up the drink, and takes a big gulp. I turn to grab the next cup, which is for a small, iced mocha, and notice that it has the same name on it as the prior order. Before I can start on that drink, I hear an “Excuse me,” and see two women standing at the counter; the one who took the tea, and another one who was waiting a little further back. They both look annoyed.

The woman who took the tea tells me that this isn’t her drink. The second woman nods and tells me that it’s hers. I ask them if their names are both the name on the separate orders, which they confirm. I explain what happened, apologize for the confusion, tell them both their drinks will be up in a moment, and then go back to remake the tea. The tea-stealer calls me back over, and says that she should get her drink first, since it’s my fault she took the wrong drink because I didn’t specify which drink it was.

Gee, lady, the fact that you ordered a small, iced drink and the one that came out was a large, hot one didn’t give you the slightest clue?

I remade the tea first.

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