Running Out On Your Check Does Not Clear You From Jury Duty

, , , | Right | January 22, 2019

(I am a seventeen-year-old waitress and barista at a cafe. I have recently begun to work in the kitchen due to severe understaffing. Our only chef is the owner, and during busy times, I am called in while waitressing in order to help get orders out. Today is the final day of Spring Break and I am waiting five tables, and I have been called into the kitchen, as well, to help orders. I am working as hard as I can. I get a table of two who are in a hurry due to jury duty. I inform them that the kitchen is a little backed up and orders may take a while. I get their drinks very quickly and put their order in as soon as possible; however, I have also inputted three other tables’ orders along with theirs. I go into the kitchen to work with the food.)

Husband: *when I come out to check tables, fifteen minutes after their order has been placed* “Excuse me. We are going to be late for jury duty. Where is our food?”

(They have only been here for about twenty minutes.)

Me: “It’s currently being made; however, as I told you, there’s a delay in the kitchen. Can I get you any refills on drinks?”

(They have drained their drinks.)

Husband: “Is it being brought out right now?” *becoming angrier* “We need our food. We’re going to be late.”

Me: “Let me check.”

(The owner is knee-deep in orders and I have to pop in to check on the salad. Our weekly food order has been delivered so there are boxes COVERING the walkway from the dish area to the kitchen. I see that she has the lettuce put down and ingredients out.)

Me: *returning to the table* “She is plating them right now. Would you like it boxed to go?”

Husband: “It’s too late now! We can’t bring food into court!”

Me: “I’m sorry about that. I’ll take the food off the bill and bring over the check for drinks.”

(The usual wait on food is about fifteen minutes. Their food is not late, and they were warned, so I am reluctant to discount their expensive drinks. I go over to the POS within sight of them and print out their check, and bring it to them.)

Me: “I’m so sorry about that. Are you sure you don’t want to see if there’s anything you’d like to go?”

Husband: *irate* “It’s too late now!”

(They got up and left without paying the bill, which was about $7. It doesn’t seem like much but our typical checks are $15 to $20 because we’re pretty inexpensive, and I really do need the tips. I told the owner, and she was frustrated. However, my other tables were very kind, I got their food out within twenty minutes of their orders being placed, and they gave me big tips. My mother pointed out later in the day that I could have called the police on them, since I knew they were at the city court about five minutes away!)

Doesn’t Understand The Custom Part Of Customer, Part 12

, , , , , , | Right | January 18, 2019

(The coffee shop I work at is not full service. This means that when we finish making your drink for, we set it on the counter and it’s your responsibility to retrieve it. Most of the time, customers don’t mind waiting for their drink and stand off to the side while they wait. The only time we come to your table is if you ordered food — we bring it out when it’s ready. A woman comes in and orders latte. Before I can charge her for the coffee, she realizes she’s forgotten her wallet and goes out to her car. In the meantime, I make her drink and set it on the counter for when she returns. Ten minutes go by and the woman has not returned, so I place her drink on our warmer so it will still be hot when she comes back. Because we’re busy, I forget about the woman until I see her leaning dramatically over the counter, nearly twenty minutes after I first took her order.)

Customer: *agitated and hanging over the counter* “Excuse me! Is my coffee done yet?!”

Me: “Oh! Yes, ma’am. I thought you ran out to your car, so I’ve been keeping it warm for you.”

Customer: *scoffs at me and looks at me like I’m stupid* “Umm, no. I’ve been sitting and waiting this entire time. I was going to pay you when you brought it out.”

(She then proceeded to go on about how I should have known she was sitting down and how I need to pay better attention. Turns out she’s a regular customer I hadn’t met before, and she always tries to get people to bring her drinks out to her without paying for them first.)

Related:
Doesn’t Understand The Custom Part Of Customer, Part 11
Doesn’t Understand The Custom Part Of Customer, Part 10
Doesn’t Understand The Custom Part Of Customer, Part 9

Unfiltered Story #136304

, | Unfiltered | January 8, 2019

(I’m the customer in this story, sitting in the cafe, when I see two employees coming out of the Men’s bathroom, talking)

Employee #1: So what do you think he does in there?
Employee #2: I don’t know, but he’s so creepy, I don’t want to deal with him anymore.
(By this point, the two see me staring at them and come over. I’m a regular at this cafe, so they know me well.)
Me: What’s going on?
Employee #1: There’s this strange customer that always comes in and orders the same thing, a strawberry tea. After he leaves, we find the whole sink and the mirror in the bathroom covered in the red liquid.
Employee #2: I actually saw him going into the bathroom with his cup today.
Employee #1: Yeah, we’re pretty freaked out by this. The manager told us to be careful when he comes in.
(They later told me he confessed he was washing his hair with the tea because he thought it smelled good.)

Letting Him Down Tenderly

, , , , , , | Right | December 29, 2018

(I work at the cafe in a large department store, generally by myself. It was three minutes until closing, so I had my oven turned off, which I’m required to do five minutes before closing down. This means that our made-to-order items can no longer be sent through. A guest and her daughter come up to my counter.)

Guest: “Can I get two orders of chicken tenders, please?”

(The chicken tenders are a made-to-order item, and take fourteen minutes.)

Me: “I’m sorry, we are closing in three minutes, and my oven is turned off for the night.”

Guest: *storms off angrily*

Daughter: *trying to defuse the situation* “I’m sorry! We’re sorry! Have a good night.”

Guest: *who is still in earshot* “DON’T APOLOGIZE TO THAT B****!”

(The daughter glared in her mother’s direction, then gave me one more apology before following her mother out the door. At least the daughter understood.)

Our Coffee Is Not Your Charity

, , , , | Right | December 22, 2018

(I’m in line for a coffee. The customer currently being served is paying.)

Cashier: “Sorry, you’re 50p short.”

(The customer picks up a handful of change from the collection tin in front of her, counts it, and tries to give it to the cashier.)

Customer: “Here you go.”

Cashier: *stepping back* “Umm…”

(Another employee behind him notices and takes over.)

Employee: “How much was it?”

Cashier: “£4.75.”

Employee: “Minus 50p.” *taking money out of the register* “Here you go, madam. Don’t come back.”

Customer: *affronted* “How rude!”

Employee: “You have just tried to pay with the charitable donations of strangers. I find that rude. Take your money and get out.”

Customer: *explodes* “HOW DARE YOU?! I WANT THE MANAGER. HE ALWAYS LETS ME USE THE DONATION TIN!”

(The employee puts her hands on her hips and shouts a name, and a man comes out.)

Employee: “You know this woman?”

Manager: “Yeah. She’s the one I told you about.” *to the customer* “I said you aren’t welcome here anymore. Get out before I call the police!”

(The customer turns red as the employee speaks to her.)

Employee: “So that’s the manager and the owner telling you to get out. But before you go…” *points to the ceiling corner where there is a camera* “I’ll be sure to stick your picture up, for future reference.”

(The woman turns and calmly walks out of the cafe, but the second she crosses the threshold she floors it.)

Owner: *to me* “Coffee, on the house.”

(It wasn’t the kind I wanted, but who am I to pass it up? I did put something in the collection tin, though. After that, it seemed rude not to.)

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