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Positive, feel-good stories

Going, Going, Go Home!

, , , , , | Working | December 30, 2021

I booked a two-day stay in California, but I booked the return flight for 5:00 in the morning instead of the evening. I go to the airport at about 3:00 pm to get my flight out. I go through security and go down to the gate and there is no activity at the gate. I check the schedule board and realize the mistake I made.

I go back to the airline desk and tell the agent what happened.

Me: “I don’t care if you send me all over the place if I can just get back to my home tomorrow.”

Agent: *Looking up flights* “I have something for about $800.”

Me: “That is fine. I’ll take it.”

Agent: *Continues looking* “There is another flight that goes through [Airport] for about $300.”

Me: “That’s great. I’ll take it. You’ve already saved me $500!”

The agent continues typing on the computer and hands me a ticket at no charge.

Me: *Almost speechless* “Thank you so much! I can’t believe it.”

I wrote a letter to the airline thanking them for being so nice when I was the one who couldn’t manage to book my own flight correctly.

tlhIngan Hol Dajatlh’a’? qamuSHa’!

, , , , , , , , | Romantic | December 29, 2021

I play Dungeons and Dragons with a group of friends. We do it at a specific house because he’s the only homeowner among us right now.

While we were playing one day, a door-to-door marketer came knocking.

My friend speaks Klingon and answered the door in Klingon, his standard way of dealing with solicitors. To our surprise, the salesman answered back in Klingon, as well. My friend wound up buying whatever it was after the salesman was able to do the whole pitch in Klingon.

My friend invited the salesman to join us at DnD next week. He accepted.

Three years later, they’re married. The salesman also isn’t working door-to-door anymore; he now manages social media accounts for a company.

Call Backs Shouldn’t Just Be For Complaints

, , , , , | Right | December 24, 2021

I work for a popular coffee chain. It is not uncommon to receive complaints by phone after a customer has already left. When I answer the phone and hear, “Yeah, I just came through your drive-thru, and…” I prepare myself.

This time, however, I was pleasantly surprised. My very sweet coworker had recommended a drink to someone who didn’t know what she wanted to order. Not ten minutes later, the phone rang and the person on the other end started with the previously mentioned phrase, and then she went on to happily say that she loved the drink my coworker recommended and she just wanted to thank her for suggesting something so excellent!

We get so many complaints, usually about things that are petty or out of our control, that it was just so nice to have someone take that same kind of time to compliment us, instead. She will never know how much that made all of our days.

This Christmas Will Bomb But In A Good Way

, , , , , , | Right | December 22, 2021

I work at a store whose employees are known for being very social — often probably too much! — and making connections with customers.

It is less than a week until Christmas and our area is in lockdown, so this means we can only do curbside pickup. My coworkers and I are tired, stressed, and dealing with a lot of angry phone calls from people who are upset they can’t come into the store to shop or are having trouble with the online ordering process. Our store phone is dying, making everything difficult, we’re surviving on coffee, and we’re definitely not feeling any kind of holiday spirit.

Near the end of the day, we get another phone call. We worry it will be someone else upset with us.

Customer: “Hi! I know you’re only open for curbside but it won’t let me order online because I don’t have a credit card. Could I come by the store and purchase a few things at the door? I know I can’t come inside and that’s fine!”

Since we have a card reader we can bring to the door and still social-distance, we are able to do this in scenarios where it’s needed, so we tell her yes. A while later she comes by and immediately makes all our days by being the sweetest.

Customer: “I just wanted to say thank you for working during this time! I know it’s really hard on your mental health and I really appreciate you being here.”

Coworker #1: “Oh, my gosh, thank you so much! You have no idea how happy that makes us.”

Coworker #2: “You know, you’re the first person I’ve heard that from.”

Me: “Yeah, we really don’t hear that kind of thing very often; it really means a lot!”

Customer: “I just wanted to pick up a few things for me or some friends, and I was wondering if you could give me some suggestions? I’m really not sure what to get. What are each of your favourite products so I know some things that are good?”

I am starting to suspect what might be going to happen, so to hedge my bets, I recommend a bath bomb that I DO love but also isn’t too much. My coworkers recommend a body scrub and some soap that they use and like.

The customer happily takes our suggestions and buys those as well as a few other items. My coworker goes to put our suggested products in a bag for her but she stops him.

Customer: “I wanted to know something that each of you likes so I could give it to you! I know things are tough right now. You’re doing great. Happy holidays!”

She wouldn’t take no for an answer and left us literally hugging the products she had gifted us in some kind of shocked joy.

We spent the rest of the shift just happily talking about that encounter over and over. My coworkers had had no idea what was coming and I was surprised that it had actually turned out how I suspected because customers that nice are rare. She had already made our days just by being kind and then did something so amazing on top of that! I still haven’t used the bath bomb I got from the girl we have dubbed “an actual angel” because I kind of want to keep it forever, but even more so, I want her to somehow see this or otherwise know how much joy she brought us!

Christmas Cheer Doesn’t Have To Be Conventional

, , , , , , , | Related | December 22, 2021

I have a bit of holiday trauma from an abusive, overly-religious stepmother. My father usually deliberately worked on holidays to avoid her religious fanaticism but allowed her to burn gifts we got that weren’t religious enough. As such, I’m not a big fan of Christmas, and as an adult, I don’t celebrate it for years.

When I marry my wife, who loves Christmas and has a religious mother, I brace myself for the holidays.

Wife: “Honey, I found the perfect tree!”

Me: *Trying to fake enthusiasm* “Oh, cool!”

Mother-In-Law: “[Wife], show her what you found. Trust me, you’ll like this.”

My wife drags in a completely black tree.

Me: *Stunned* “Is that… a black tree? I didn’t even know those were a thing!”

Wife: “Yeah! I’ve always wanted a black tree but Mom prefers real trees, which don’t come in black. But I found this one at work on clearance… and these ornaments!”

Me: “Are those dragons? You got dragon Christmas ornaments?”

Wife: “I know you love dragons. Plus, I figured we could get a skull tree topper or something. And I work with a woman that makes custom wrapping paper, so I figured we can order some of that and wrap our gifts in it. She does coffins, bats, blood splatters…”

Me: “Okay, I might be coming around on Christmas now.”

Mother-In-Law:  “I did find an angel tree topper for you, though.”

She proudly pulls out a Weeping Angel from “Doctor Who,” a show all three of us love. 

Mother-In-Law: “What do you think?”

Me: “I think that, for the first time. I’m actually excited about decorating for Christmas.”

Our holiday wreath has flowers and skulls on it, and none of the religious family members batted an eye when they saw our decorations. My wife’s preacher grandfather even asked us where we got our bat wrapping paper because he loved it so much and ordered some for himself. I look forward to Christmas now!