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Positive, feel-good stories

It’s Worth The Cost To Be Kind

, , , , , | Right | July 26, 2021

I’m the customer in this story. A new small bakery opened up in my town, and I tried it. It was owned by a lovely immigrant family who all helped to run it. The pastries were delicious and the family would always try to find something that you would really enjoy. I decided to order a few cakes from them for an event, and I was in a hurry the day I picked them up, so I didn’t notice until I got home that the amount on the bill was too low.

One of the daughters was running the counter that day, and she answered when I gave them a call.

Me: “Hi, I was just in there picking up some cakes, and I just noticed that you only charged me for two cakes, not three. Can I give my credit card information over the phone, or do I need to come back in?”

Employee: “I’m sorry… Was something wrong with the cake?”

Me: “No, the cakes were fine. I just didn’t get charged for one of them.”

She sounds very, very confused.

Employee: “So you… want a refund?”

Me: “No, I want to pay for the cake that was left off my bill.”

She finally seems to get it.

Employee: “Wait, you want to pay more?”

Me: “Well, I just want to pay what I owe you. I don’t want you guys to lose money.”

She finally looks back at the transaction and realizes what happened, and we manage to get it all sorted out. She sounds like she’s about to start crying.

Employee: “Thank you so much! I would have been in so much trouble!”

I moved out of the area soon after, but I visited a couple of years later and was happy to see that the bakery had gotten so popular that they were able to purchase the building next door and add on a cafe!

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Leaving A Lasting Impression

, , , , , , | Right | CREDIT: Artsy_Trashbin | July 25, 2021

Back in my high school days, when my friends and I were sixteen to eighteen, we went to a tiny diner out of town. All of us worked in the service industry so we would tip pretty decently. I think the bill came to around $80, and I just put in a $100 in the bill book and we left.

After we got in the car and drove a few miles, my friend asked if we thought it was enough that she only tipped our waitress $15. I expressed that I’d tipped her about $20 already, after which my other friend chimed in that she’d left a twenty on the table. We laughed it off and said we probably made her day with the over 65% tip.

Three years later, we were passing through that town and we decided to stop by that same diner. Lo and behold, the waitress was there and she remembered us! She mentioned that she was lowkey confused at the amount of cash left after the tip my friend handed to her but was grateful as it helped her buy her son a birthday present. It’s just amazing how she remembered after three years.

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Thoughtful Customer. Does Not Compute.

, , , , | Right | CREDIT: AmenusUK | July 14, 2021

I have been working at my first part-time job in a store for about two months. I work in the dedicated section that sells home computers. A customer comes in and wants to purchase a computer and other bits. I go through it with him, and he needs a modem, printer, and comms software. All we have in stock is the computer. Without prompting, I get on the phone and call the other shops up and down the street to see what they have in stock. I then draw a map and show him where to get stuff, and off he goes. At this point, I have not sold anything and my customer has left the shop.

An hour later, the customer comes back.

Customer: “I purchased all the accessories, so now I’ve come for the computer.”

Me: “Did they not have the computer?”

Customer: “Yes, they did, but as you were the most helpful, I think you deserve the sale.”

So, I sold him the computer and will always remember that customer.

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The Ups And Downs Of The Hotel Biz

, , , , , | Right | CREDIT: Mastervodo | July 11, 2021

I work in a hotel. At around 2:00 am, I get a call from someone looking to make sure we have rooms and to get rates and payment options. About ten minutes later, he shows up. I start processing the room and he gives me his credit card and ID.

Guest #1: “Is it okay that my ID is expired?”

I didn’t notice until he said this.

Me: “I use your photo and the other information on your ID to make sure the credit card is yours and that you are who you say you are. You are clearly the same person you were when the ID expired, and that’s the name on the credit card, so we’re good.”

He is relieved. He gets a quick call from the girl in the car outside.

Guest #1: “Can I put $50 cash down on the room?”

Me: “No, actually, we don’t accept cash, just credit cards.”

I think he kind of expected that, because he nods and says that’s all right. We have some minor back and forth chit-chat, and then he asks:

Guest #1: “Do you accept tips?”

Me: “Sure!”

He gives me the $50 cash.

Me: “Are you sure? This much?”

Guest #1: “Yeah, it’s all good.”

Me: “Well, that certainly is worth an upgrade!”

I upgrade him to a suite on the first floor, away from everyone else. I hope that impresses the lady friend tonight.

That puts me in a good mood. Two hours later… good mood gone.

I get a call from another guest asking about an “early bird special” that apparently “all” the other [Hotel Chain] hotels do for him. The only early bird specials I’ve ever heard of were at the local truck stop cafe back in the little village I grew up in, so I have no idea what he was talking about.

Guest #2: “Since right now is Saturday, I want to check in and stay until Sunday noon.”

Oh, he’s one of THOSE idiots who don’t know how hotels work! So, I explain to him the realities of the situation.

Me: “I do have rooms and you could check in right now, but you would need to check out at noon today and you’ll be charged a full night’s rate.”

And then he keeps arguing with me! As if I’m going to change my mind and fall for his little scam! I get to use all of the phrases I usually use for this class of customer.

Me: “No, sir, that’s not how hotels work.”

Me: “Earliest check-in for Saturday wouldn’t be until after noon.”

Me: “Yes, I do think charging full price for eight hours is fair. If you want more time in the room, you shouldn’t wait until 4:00 am to check in!”

Me: “I’ve worked at this location for seven years, and I’m sure we’ve never done that before.”

Me: “I’ve been working in hotels in over a dozen brands for over twenty-five years. If there is an expert on how hotels work here, it’s me.”

He finally hangs up, but not ten minutes later, he’s back with a new argument.

Guest #2: “I see that I can book a reservation online for the thirteenth, today. It says I can make the reservation, and it’s the thirteenth right now, so I should be able to check in because the website says I can make the reservation.”

Me: “Actually, the website also says on there that check-in time for that reservation is 3:00 pm. So, if you want to book it, go ahead, and we will see you at 3:00 pm. Look. You’re trying to get a free night, and it isn’t going to work. If you want a room, you have to pay for it.”

He finally gives up, after saying something like:

Guest #2: “You’re supposed to be a concierge and give better customer service! I won’t be staying there tonight!”

You got that right, buddy!

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Mac And Please

, , , , , , | Right | July 4, 2021

I work at a well-known but smaller size retail store. This morning, three girls came in and bought the stuff to make homemade macaroni and cheese from scratch.

In conversation, I told them that’s the one thing I just can’t seem to make.

A couple of hours, later they came back in with a big plate of BBQ and a huge side of mac and cheese. They said it was because I was so nice and that the store was open on the fourth of July.

That absolutely made working today worth it.

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