I Have No Power To Help You

, , , , | Working | March 27, 2018

(A customer with a charger comes up to me on till and asks where she can find an outlet.)

Me: “Oh, well, there’s one over—”

Manager: *not looking up from clipboard* “Sorry, we don’t have any.”

Customer: “I don’t want to charge it behind the cash; I just need an outlet, anywhere.”

Manager: *still not looking up* “Sorry, we have none.”

(The customer huffs and walks away.)

Me: “Did we really have to do that?”

Manager: “Give them an inch, they take a mile.”

(This same manager also doesn’t allow lost children to use our store phone to call their parents. She makes one of our associates take them to guest service.)

Nakedly Unashamed

, , , , | Friendly | March 23, 2018

(A woman and her daughter, who is probably about six at the absolute oldest, are browsing through our card selection. Suddenly, the little girl gasps excitedly. Her eyes go wide as quarters, and she turns to look at me with a HUGE smile on her face.)

Me: *thinking she’s seen one of the card with cute animals* “What’d you see?”

Little Girl: *just stands there, mouth open, still a huge smile*

Her Mother: “Which card, honey?”

Little Girl: *points to a card with a man in a bathing suit posing on a beach with a dog*

Me: “Do you really like dogs?”

Little Girl: *shakes her head back and forth, still just smiling*

Her Mother: “Are you looking at the nice dog?”

Little Girl: “No! I’m looking at the nice, naked man!”

Unfiltered Story #107760

, | Unfiltered | March 22, 2018

(One day, we have a shortened schedule. I have a geometry class and some students are arriving late. Keep in mind that I’m in Spanish II Honors.)
Teacher: Vamanos!
Me: Vamanos is incorrect, that’s what they say in Dora. The correct way to say “let’s go” in Spanish is “vamos”)
Student: Yeah, [My Name]! Dora is fake!

I Have No Power To Help You

, , , , , | Working | March 19, 2018

(In the days leading up to hurricane Irma, our portable power supplies have been selling out immediately after each shipment.)

Customer: “Do you have any of those things that are solar powered, or that you charge, and then you can charge your phone from them?”

Me: “Sorry, we’re sold out.”

(I go back to work, but a few minutes later the customer is at the counter, taking to my coworker.)

Customer: *says something I don’t catch* “…and I wanted to show her this, because I asked if you had any and she said you don’t.”

(I see that she is holding a standard wireless charger.)

Me: “Actually, ma’am, that’s not a power bank. The way that works is you plug it into the wall and then you can charge your phone by laying it on top of that, instead of plugging your phone in. It still needs a power source to work.”

Customer: “Oh, thank you. I just wanted to make sure.”

(I think nothing of this until about an hour later when I’m on lunch. I go to the deli to buy a hot meal, and the employee that comes to help stops when she sees me and glares.)

Employee: “What do you want?”

(I order, and while she’s getting my food she starts talking to another employee next to her, loudly.)

Employee: “So, let me tell you about what this cashier just did.”

(The guy next to her just grunts, as he’s helping someone, too.)

Employee: “I sent my mom to go buy a charger for my phone for the storm, and the cashier tried to talk her out of it. She said it wouldn’t work because it’s wireless, but that’s not true.”

Coworker: “Why would they lie?”

Employee: “Well, the only reason I can figure is so they can get it themselves.”

(The guy grunted again, then walked away to weigh his customer’s food. The employee helping me followed him, and continued to complain out of earshot. When she was done, she came back and wordlessly handed my food to me, still glaring. I put on my biggest smile and said thanks. I hope that she doesn’t lose power.)

Reheat And Repeat

, , , , , , | Working | March 19, 2018

(There is a popular sushi restaurant five minutes down the street from my home. Every Friday after work I like to treat myself to dinner by ordering delivery. I order the same thing every week: steamed dumplings and a roll. Because the restaurant is so close to my home, the delivery is normally pretty quick, but not so tonight. I place the order, and they give me the regular 30- to 40-minute estimate — normally it comes in 15 — and I start to wait. Forty-five minutes later, I still haven’t received my order, so I call to check the status.)

Me: “Hello. I put in my order about 45 minutes ago and I haven’t received it. Can I check the status?”

Associate: *after checking with coworkers* “Yes, your order is on its way. Sorry for the delay; it has been a busy night.”

(I thank them and settle down again. After about 20 or 30 more minutes, I get antsy and call them back.)

Me: “Hi, my name is [My Name], and I made an order an hour ago. I called a while ago, and they said the order was on its way, but it’s still not here.”

Manager: “I’m sorry. The delivery is on its way. There were a few orders going out, so he is probably delivering those first.”

(At this point I’m a little peeved, but having worked customer service myself, I am sympathetic and don’t mind waiting. However, another 45 minutes pass, and at this point my stomach is rumbling, so I call them back again.)

Me: “Hello. I ordered my food almost two hours ago. I’ve called back multiple times and I’ve been told my food is on its way, but I haven’t received anything. I don’t know if I should just cancel the order?”

Manager: “I’m so sorry to hear that. I will contact the driver to see where he’s at and call you back.”

Me: “Okay.”

(I wait maybe five minutes with no call back, so I call the restaurant. Suddenly, the manager is not available. I’m deciding between going to the restaurant to pick up the food or just cancelling altogether when I finally get a call back.)

Manager: “I spoke to the driver and the food is delivered.”

Me: “I’m sorry. I do not have my order. No one has come by here all night.”

(At this point, I even check my front step to see if the driver just left it without knocking, but nothing is there.)

Manager: “Okay. I will see what happened.”

(Thankfully, at this point I get an almost immediate call back.)

Manager: “I am so sorry. He delivered it to the wrong house. We will make sure to get you your food right away!”

Me: “Thank you.”

(At this point I decided to just stick with it. I was super hungry, but I expected that they’d try to get my food out as quick as possible. However, only five minutes later, my doorbell rang. I thought this was way too fast but assumed that they were speeding to “please the customer.” I paid the delivery guy, tipped him the normal amount despite the fact that it had been over two hours since I made my order, and got ready to dig in. I opened the container and, to my horror, saw that the food was partially eaten and picked through! Instead of remaking my order, the delivery man went to the wrong address, got the food back from them, and delivered it! Grossed out, I had finally had enough. I re-packaged the food and drove down to the restaurant. I asked for the manager and showed him the partially-eaten food. He didn’t even apologize. If anything, he seemed annoyed that he had to continue dealing with me. He remade the food and gave me the new batch. I’m not normally one to feel entitled, but I was surprised he didn’t even offer to reimburse the delivery charge or give me a free appetizer. That was my first bad experience with that location, but I assume they must have been under new management, because it was the start of many experiences of bad service. I haven’t eaten there in years now.)

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