The Students Are Fine; It’s The Parents Who’ll Drive You Crazy
I had been a private driving instructor for over twelve years when this happened. This was different than driving classes given at high schools. I mostly worked with private schools.
I had a student whom I picked up at her private high school for her lesson. We had a ninety-minute class, and she was dropped off at home.
Out came Mom from Entitled Land with three of the girl’s friends.
Mom: “I need you to take these girls to a basketball game. They have their parents’ permission.”
Me: “No! You had to sign a contract with us giving your permission, and our insurance only covers the person named in that contract.”
She started getting snarky with me.
Mom: “I promised them all they could go!”
Me: “I want to reiterate that we aren’t legally allowed to do that. Besides, this isn’t a taxi or a [Rideshare].”
The mom stood in front of my car, called my boss, and started giving him a hard time.
Boss: “Sorry, but that’s absolutely not happening.”
Mom: “Fine! Then I want my money back for all the classes I prepaid for!”
This was class number five out of six.
Boss: “That’s not happening, either. Now, leave [My Name] alone; they have another class to go to.”
It was unbelievable how rude and nasty she was in front of those teens.
I didn’t do class number six, though. My boss decided he’d finish up in case the mom decided to continue to be out of line.
Question of the Week
Have you ever served a bad customer who got what they deserved?